Comments on: Asterisk Call Queues: The Smarter Way to Manage Incoming Calls

By: Paul Diem

Paul Diem — Tue, 13 Oct 2009 00:24:56 +0000

I don’t see what drives the called extension menu choices. When an extension answer an incoming call, what is the queue configuration and/or dialplan processes the * and #? I don’t see anything in the queue.conf or Queue application documentation describing how to do this and I don’t see anything on this page showing how that’s set up.

By: gianrico

gianrico — Wed, 30 May 2007 10:20:17 +0000

About: " call which is dropped in that Queue is dropped in about 30 sec "
You should use the command Answer() before the Queue(…) command. If you don’t use "Answer()" you could have that kind of issue. I have tried that in Asterisk 1.4.4 too.

regards
gianrico fichera
itesys srl

By: LT

LT — Sun, 13 Aug 2006 16:10:04 +0000

Is there a way to route specific MoH to specific extensions (in bound routes)?

thanks

By: Rob

Rob — Wed, 05 Jul 2006 21:30:10 +0000

I tracked down the issue, I don’t know the solution. AAH is "Playing ‘custom/callqueue’ (language ‘en’)" This si new. How do I get rid of it? It seems to be a feature of queues.

By: Rob

Rob — Tue, 04 Jul 2006 22:07:29 +0000

Ward,

I’ve been using AAH 2.7 and Queues for months, all perfectly. Last night, the incoming calls are suddenly ringing our extentions and asking us to accept an incoming call in the pressing the star key. What have I done wrong?

Rob

[WM: Try rebooting.]

By: Justin

Justin — Fri, 07 Apr 2006 22:20:57 +0000

The sprint deal is bust. I called and they require you have sprint service at home. it even says that on the page you linked to on sprints site ?��Ǩ�� Unlimited Sprint PCS to Home minutes (Exclusive Home & On the GoSM offer) translated to you can’t get it unless you subscribe to the home and cell services they offer. Bummer man you got me all excited.

[WM: You posted this comment under the wrong article. The Sprint deal is available, but there are lots of Sprint reps that don’t know about it. Take a look at Comment 7 under the Sprint article for suggestions.]

By: Matt

Matt — Tue, 04 Apr 2006 22:02:06 +0000

Just wondering if Christopher had any luck – or anyone is able too offer a similar solution?

Thanks

Matt

By: Geoff

Geoff — Mon, 20 Mar 2006 10:04:44 +0000

I am trying to do this but on stock Asterisk 1.2.5 (not @Home). I can’t figure out how to allow the ‘agent’ to transfer a call. Any key pressed at all immediately bridges the incoming call from the queue to the agent. Could somebody please guide me?

(Third times a charm, let’s see if this actually gets posted?!?)

By: Tim

Tim — Wed, 15 Mar 2006 22:49:29 +0000

Hi, this is great and thanks for all the help this site has given me in the past.

One query on the queues – is it possible to get the queue processing to start whilst the welcome message is playing? Testing this on my setup the Queue command doesn’t start building the extension list until after the welcome message has finished playing thus increasing the amount of time the caller is waiting for an answer. I tried using the Background command in extensions_additional.conf (being careful to make sure it didn’t get overridden – I actually changed the PHP in functions.php to make it persistent) but this doesn’t actually return full control to the extensions dialplan until the sound file has finished playing (not what I expected). Any suggestions appreciated.

By: Lenz

Lenz — Mon, 13 Mar 2006 16:28:49 +0000

The queue timings are not always as you setup in the queue definition - once you get a hold of how a queue works, it is a good idea to have a look at Understanding queue logic to avoid a lot of confusion and common mistakes. Excellent article, by the way!

By: Jeffery

Jeffery — Thu, 09 Mar 2006 06:08:55 +0000

Thank you for this great tutorial. I tried this today and I had one problem: I can only get the callqueue played on the static agent. If the call transfer to 411 (ring group,-> my cellphone), I accept the call then there will no callqueue play, so I can not use #86 to transfer this call to VM. Please help. Thanks.

By: Mike

Mike — Wed, 08 Mar 2006 20:50:24 +0000

Ward,
REAL interesting project…and timely too;-) I have been working on a project to simulated two-way radio traffic using A@H 2.5 … I have noticed that if I create a Queue with MaxWaitTime of 0 (should be unlimited) any call which is dropped in that Queue is dropped in about 30 sec… on my system. From what little I could find this seems to be a known bug and can work around it for now by sending the call to the Queue using parameters…
(ie.exten => 411,7,Queue(${CALLQ}|t||custom/ivrpause|3600)) even
If I change the time in the mysql DB for any Queue it is written back (extensions_additonal.conf) upon the next Queue creation … I could finish my work then mod the DB or just stick with calling the Queue defining the time myself – which is working OK… just wondering if you had experienced this bug or any thoughts on this 😎 THX!!

By: Christopher

Christopher — Wed, 08 Mar 2006 17:03:48 +0000

You know, I think this has been asked before, and I’m afraid I already know the answer, but just in case Uncle Ward has a magic bullet here goes: Is there any way for the call to be dropped, if you don’t press any keys? As in, it calls all your phones, ring groups etc… and so long as no one presses the * key, it won’t answer (e.g. cell phone voicemail picking up, or even more complex, enter a password to accept the call (for temp number roaming – like when at someone elses house). Just curious.

By: Keen

Keen — Tue, 07 Mar 2006 10:25:56 +0000

Well, interesting projects, and I would like to try if not for the fact I’m using an older version of Asterisk@Home. I’ll like to install a new version soon, however I foresee Asterisk@Home 2.6 is on the way given that Asterisk 1.2.5 is out now http://www.asterisk.org/asterisk-1.2.5 so I shall wait till *@Home 2.7 is out before I download the ISO and install 😛

I wish someday we can all just upgrade by typing yum update

😛