I totally agree with you about Google’s customer support. They need to work on it, especially if they are going to pursue selling physical products with a store front website.

I am sorry to hear about your experience with the Nexus 7, but mine has been the opposite. I purchased one 16GB for myself. When my wife started playing with it, she wanted one for herself. I got her an 8GB version. Both were purchased from the Google Play store and both have worked flawlessly. We are both impressed at what you get for the price.

Sounds like you got a lemon. I haven’t heard of others that have had the problems you had. I’m sure there are people out there with problems, and those that are dissatisfied tend to be a lot more vocal than those that aren’t.

For me I would recommend the Nexus 7 to anyone that is interested in a tablet. It has been a fantastic product, and I got two for less than I could get the cheapest (current gen) iPad .

I didn’t have the fit & finish problems, and my screen wasn’t falling apart like many are. At boot, mine gave the "Unfortunately, NFC service has stopped." error. The error appears, you click OK, and in less than a second, it’s back. Lots of folks with this problem too. Workaround is to complete the setup, one agonizingly slow click at a time, activate USB debug, again, painfully so because of the recurring error dialog. After 5-10 minutes to get that completed, you download and install the android sdk. Then you grab the stock Jelly Bean image, unpack the file, use adb to reboot to the bootloader, use fastboot to reflash the bootloader, then reboot back to the bootloader and reflash with the stock image.

Too much like a science project for my tastes. And I’m a geek that likes to tinker.

So, call up Google to arrange a swap. Hold for an hour, get someone who takes my info, but can’t actually do anything about the problem besides forward my info to some other team. I’ll hear back within 24-48 hours. 3 days later, nothing in my email, even checked spam. Nada, zip, zilch. Call again, this time 45 minute hold. All apologies, but still can only forward my info. But this time, it will be flagged as "priority" since I’ve been waiting for 3 days. Should hear within a couple of hours. 6 hours later, I called again. This time,only 1 minute hold. And I got someone who could do something, but, by that time,I was done with them. They agreed to refund without a restocking fee.

My iPad isn’t only a pleasure to use, but it works. And if it stops working, the apple store is just up the road.

The N7 seems cool, but it needs more time in the oven, and Google needs some CRM processes to be fixed, badly.

If I have Bria or SIPDroid installed on Nexus 7, can I talk with the bluetooth headset? For some android tablets, the bluetooth is unable to connect a bluetooth headset.

[WM: No native SIP client with a dialer, but there are plenty of free ones on Google Play. Nexus 7 has Bluetooth 4.0 so there should be no problems connecting the Nexus 7 to a headset.]

[WM: Nooooo. That’s the beauty of Android. Buy an app once, and it works on all of your Android devices so long as you’re registered with the same Google account name on everything.]