This week we’re dusting off an oldie but goodie, The Stealth AutoAttendant. If you missed our original column 8 years ago, here’s a quick refresher. When a call comes into your PBX, a generic greeting is played: “Thanks for calling. Please hold a moment while we locate someone to take your call.” Then the call is transferred to an extension or ring group. Stealth comes into play because this is really an AutoAttendant and, while the greeting is played, a… Read More ›
Post Tagged with: "ivr"
Today we kick off a new Asterisk® adventure with the introduction of Incredible PBX™ for XiVO®. This pure GPL implementation of Asterisk has no strings, no gotchas, no hidden agenda, and no primadonnas. It’s open source code with no prohibitions on redistribution. The XiVO developers actively participate in the XiVO and PBX in a Flash™ communities and actually listen to constructive suggestions to improve their product. Changes happen in days, not years. Today we celebrate the return of true GPL… Read More ›
Today we want to talk a little about design choices and IVRs. First and foremost, we don’t want to leave anyone behind during our XiVO adventure. XiVO is a platform that adjectives really can’t describe. It’s that good and, frankly, we’re having a hard time believing it’s been around for almost a decade and nobody much talked about it. Leave it to the crazy Americans to only look at stuff from the U.S. of A. Funny thing is that the… Read More ›
As more and more Asterisk® platforms enter the open source community, it seems as if we spend a lot of energy covering the basics of getting those new systems into place, and there’s little time left for tutorials that really make the difference in a great telephony system and one that just makes calls. So our New Year’s Resolution is to try to devote a column every month to smelling the roses and pushing out some information that actually helps… Read More ›
We’re delighted to welcome Allison Smith as our first (and only) Guest Columnist. We had asked Allison to provide us an update on IVR technology, and she was gracious enough to accept our invitation. For most of our readers, Allison is best known for her pioneering work as the Voice of Asterisk®. But her accomplishments as the professional telephone voice for Verizon, Qwest, Cingular, Sprint, and Bell Canada among others are legendary. So… here’s Allison! We’ve come a long way… Read More ›
It’s Back-to-School Time in most of the United States, and the Nerd Vittles crew needed a good fall project to distract us from all of this year’s dreadful politicians. We feel like a kid in a candy store with our new $35 Raspberry Pi® Model B. Imagine squeezing a 700 mHz ARM processor with 256MB of RAM, 2 USB ports, a 10/100 Ethernet port,if an HDMI port, composite video, a separate audio jack, an SDHC card slot, and a micro… Read More ›
Introducing TeleYapper 5.0: the ultimate RoboCaller and data collection system for Asterisk. Upload your data in CSV or XML files and generate personalized calls to a dozen or thousands of callees. Messages also can be tailored to differentiate between people and answering machines. Customizable data collection is built into every call, and CSV/XML reports provide the results of every calling campaign.
Today we walk through designing a complete AutoAttendant with IVR fallback for unanswered calls using the new Cepstral Allison text-to-speech voice system for Asterisk 1.4, FreePBX, and PBX in a Flash…