XiVO – Nerd Vittles

It’s Soup: The Definitive Quick Start Guide to Wazo 17.17

Thursday, December 7, 2017 / 19 Comments on It’s Soup: The Definitive Quick Start Guide to Wazo 17.17

Today we’re pleased to introduce Wazo 17.17, the latest iteration in the Wazo fork of XiVO. Twelve years in the making with the same development team, Wazo 17.17 is really something special. It’s the latest release featuring Asterisk® 15 with multi-party videoconferencing and also includes a new easy-to-use WebRTC feature and support for Asterisk FollowMe Roaming. We are pleased to announce that this release of Wazo 17.17 using the latest Incredible PBX 15 installer for Asterisk 15 now supports native Google Voice trunks with OAuth 2. Of course, all of your favorite Incredible PBX add-ons are ready as well. What follows is a new soup-to-nuts tutorial covering everything you need to know to get started with Incredible PBX for Wazo 17.17.

Wazo 17.17 enhances the brand new user interface to complement Wazo’s existing GUI. Revolutionary is probably the best way to describe its design. The reason is that it is generated using pure API calls to the Wazo engine. What that means to the administrator is you can tweak it, enhance it, replace it, or build additional functionality into your UI using the same API calls that the Wazo developers employed to build these components. This is obviously the first of many iterations that will be released in coming months, but it gives you an opportunity to kick the tires. Once you complete the installation process which follows, simply use a browser to log into the IP address of your server at the following link: https://serverIP/admin/. To begin, login with your root GUI credentials and click Plugins to display available options (pictured above). Then install each of the following plugins to begin: Users, Extensions, Contexts, and Devices. The remaining plugins are optional; however, the following plugins are not yet operational: Outcalls and Trunks. The Parking Lots and Switchboard plugins are functional but do not yet show existing setups configured through the legacy GUI. Additional tips and getting started tips are available here and here.

If you’ve been following along in our XiVO adventure with Incredible PBX last year, then you already know that there were a significant number of configuration hoops to jump through once the base install was finished. While these steps are well documented in the original Incredible PBX for XiVO tutorial, there still were plenty of opportunities for typos and skipping steps. Any misstep could spell the difference in a perfectly functioning PBX and one that couldn’t make or receive calls. So we introduced XiVO Snapshots, and today we bring the same technology to the Wazo platform as well.

A Wazo Snapshot is just what the name implies. It’s a snapshot of a working Wazo PBX that has virtually everything already configured: SIP settings that work with Asterisk®, a SIP extension that works with a SIP phone plus your cellphone, a SIP extension preconfigured for WebRTC that uses the new Opus codec, SIP and Google Voice trunk setups for many of the major commercial providers, and default inbound and outbound routes to ease the task of routing calls into and out of your PBX. Basically, you plug in your credentials from your favorite provider after running the Incredible PBX for Wazo installer, tell Wazo how to route the calls, and you’re done. You can have a stable and functional PBX making calls to anywhere in the world in a matter of minutes. Then you can review our numerous tutorials to add additional bells and whistles while actually using your Wazo PBX while you learn.

Incredible PBX for Wazo Installation Overview

Before we roll up our sleeves and walk you through the installation process, we wanted to provide a quick summary of the 10 Basic Steps in setting up Incredible PBX for Wazo. By the way, the whole process takes less than an hour!

Set Up Desired PBX Platform: Stand-alone PC, Virtual Machine, or Cloud-Based Server
Run the Incredible PBX for Wazo installer
Set Up One or More SIP or Google Voice Trunks for Your PBX
Tell Wazo Where to Direct Incoming Calls from Each Trunk
Tell Wazo Which Trunk to Use for Every Outbound Calling Digit Sequence
Set Up a SoftPhone or WebRTC Phone (or both)
Decide Whether to Activate Simultaneous Ringing on your Cellphone
Add Google Speech Recognition Key (if desired)
Activate DISA with Incredible PBX for Wazo (if desired)
Test Drive Incredible PBX for Wazo

1. Incredible PBX for Wazo Hardware Platform Setup

NOTE: Ignore references to Debian 9 in the platform setup tutorials. Debian 9 is not quite ready yet so stick with Debian 8.

The first step is to choose your hardware platform and decide whether you want to babysit a server and network or leave those tasks to others. We’ve taken the guesswork out of the setups documented below. Five of the options are cloud providers, each of whom provides a generous discount to let you kick the tires. So click on the links below to review the terms and our walkthrough of the setup process on each platform.

2. Running the Incredible PBX for Wazo Installer

Once you have your hardware platform up and running, the rest of the initial setup process is easy. Simply download and run the Incredible PBX for Wazo installer. On some platforms, it first updates Debian 8 to current specs and reboots. Then log back in and rerun the installer a second time if you are prompted to do so.

cd /root
wget http://incrediblepbx.com/IncrediblePBX15-Wazo.sh
chmod +x IncrediblePBX15-Wazo.sh
./IncrediblePBX15-Wazo.sh

3. Setting Up SIP and Google Voice Trunks with Wazo

When the installation is finished, you can make toll-free calls in the U.S. and Canada without doing anything except dialing "1″ and the 10-digit number from any phone connected to your server. For other calls, there are two steps in setting up trunks to use with Incredible PBX. First, you have to sign up with the provider of your choice and obtain trunk credentials. These typically include the FQDN of the provider’s server as well as your username and password to use for access to that server. Second, you have to configure a trunk on the Incredible PBX for Wazo server so that you can make or receive calls outside of your PBX. As with the platform tutorials, we have taken the guesswork out of the trunk setup procedure for roughly a dozen respected providers around the globe. In addition, Wazo Snapshots goes a step further and actually creates the trunks for you, minus your credentials, as part of the initial Incredible PBX install.

For Google Voice trunks with Incredible PBX 15, log into your server as root and run ./add-gvtrunk. When prompted, insert your 10-digit Google Voice number, your Google Voice email address and your OAuth 2 token. The native Google Voice OAuth tutorial explains how to obtain it.

For the other providers, review the setup procedure below and then edit the preconfigured trunk for that provider by logging into the Wazo web GUI and choosing IPX → Trunk Management → SIP Protocol. Edit the setup for your provider (as shown above) and fill in your credentials and CallerID number in the General tab. Activate the trunk in the Register tab after again filling in your credentials. Save your settings when finished. No additional configuration for these providers is required using the Incredible PBX for Wazo Snapshot.

4. Directing Incoming Calls from Wazo Trunks

Registered Wazo trunks typically include a DID number. With the exception of CallCentric, this is the number that callers would dial to reach your PBX. With CallCentric, it’s the 11-digit account number of your account, e.g. 17771234567. In the Wazo web GUI, we use IPX → Call Management → Incoming Calls to create inbound routes for every DID and trunk associated with your PBX. Two sample DIDs have been preconfigured to show you how to route calls to an extension or to an IVR. To use these, simply edit their settings and change the DID to match your trunk. Or you can create new incoming routes to send calls to dozens of other destinations on your PBX.

5. Routing Outgoing Calls from Wazo to Providers

Outgoing calls from extensions on your Wazo PBX must be routed to a trunk provider to reach call destinations outside your PBX. Outgoing call routing is managed in IPX → Call Management → Outgoing Calls. You tell Wazo which trunk provider to use in the General tab. Then you assign a Calling Digit Sequence to this provider in the Exten tab. For example, if NXXNXXXXXX were assigned to Vitelity, this would tell Wazo to send calls to Vitelity if the caller dialed a 10-digit number. Wazo has the flexibility to add and remove digits from a dialed number as part of the outbound call routing process. For example, you might want callers to dial 48NXXNXXXXXX to send calls to a Google Voice trunk where 48 spells "GV" on the phone keypad. We obviously don’t want to send the entire dial string to Google Voice so we tell Wazo to strip the first 2 digits (48) from the number before routing the call out your Google Voice trunk. We’ve included two examples in the Wazo Snapshot to get you started. Skype Connect (shown below) is an example showing how to strip digits and also add digits before sending a call on its way:

6. Setting Up a Softphone & WebRTC with Wazo

If you’re a Mac user, you’re lucky (and smart). Download and install Telephone from the Mac App Store. Start up the application and choose Telephone:Preference:Accounts. Click on the + icon to add a new account. To set up your softphone, you need 3 pieces of information: the IP address of your server (Domain), and your Username and Password. In the World of Wazo, you’ll find these under IPBX → Services → Lines. Just click on the Pencil icon beside the extension to which you want to connect. Now copy or cut-and-paste your Username and Password into the Accounts dialog of the Telephone app. Click Done when you’re finished, and your new softphone will come to life and should show Available. Dial the IVR (4871) to try things out. With Telephone, you can use over two dozen soft phones simultaneously on your desktop.

For everyone else, we recommend the YateClient softphone which is free. Download it from here. Run YateClient once you’ve installed it and enter the credentials for the Wazo Line. You’ll need the IP address of your server plus your Line username and password associated with the 701 extension. On the Wazo platform, do NOT use an actual extension number for your username with Wazo. Go to IPBX Settings → Lines to decipher the appropriate username and password for the desired extension. Click OK to save your entries.

WebRTC allows you to use your Chrome or Firefox browser as a softphone. Extension 701 comes preconfigured for WebRTC access with Incredible PBX for Wazo. It shares the same password as the Line associated with extension 701, but the username is 701 rather than the username associated with the Line. You can decipher the password by accessing the Wazo Web GUI and then IPBX → Services → Users → Incredible PBX → XiVO Client Password. Or log into your server as root using SSH or Putty and run: /root/show-701-pw. Wazo introduces several new features to WebRTC including support for the awesome new Opus codec plus voicemail management and even Gravatar support. It’s all preconfigured!

Special Note: Beginning with version 17.02 of Wazo, WebRTC is fully integrated with NGINX on your server, and a simplified method for configuring WebRTC users has been added. When you create a new User account, simply choose the SIP (WebRTC) Protocol when creating a new user account, and all of the Advanced Line options required to support WebRTC will be preconfigured for you.

To use WebRTC, you no longer need to accept the different SSL certificates associated with the WebRTC app. ~~From your browser, go to the following site and click on each link to accept the certificates. Once you’ve completed this process,~~ simply visit the Wazo WebRTC site.

Before logging in, click on the Gear icon in the lower right corner and then click on the Pencil icon to edit your Settings. Fill in the public IP address of your Wazo server and specify 443 for the Port. Leave the Backend field blank and click Save. Now login to your WebRTC account with Username 701. The Password is the one you obtained running show-701-pw. The IP Address (if required) is the address of your Wazo PBX.

Implementing FollowMe Roaming with a CellPhone

In addition to ringing your SIP extension when incoming calls arrive, Wazo 17.17 can also ring your cellphone simultaneously. This obviously requires at least one outbound trunk. If that trunk provider also supports CallerID spoofing, then Wazo will pass the CallerID number of the caller rather than the DID associated with the trunk. Incredible PBX for Wazo comes with cellphone support for extension 702 ready to go. To enable it, access the Wazo Web GUI and go to IPBX → Services → Users → Incredible PBX and insert your Mobile Phone Number using the same dial string format associated with the trunk you wish to use to place the calls to your cellphone. You then can answer the incoming calls on either your cellphone or the registered SIP phone. If you answer on your cellphone, you will be prompted whether you wish to accept the call. If you press 1 after observing the CallerID, the caller will be connected. If you decline, the caller will be routed to the Wazo voicemail account of the extension.

8. Activating Voice Recognition for Wazo

Google has changed the licensing of their speech recognition engine about as many times as you change diapers on a newborn baby. Today’s rule restricts use to “personal and development use.” Assuming you qualify, the very first order of business is to enable speech recognition for your Wazo PBX. Once enabled, the Incredible PBX feature set grows exponentially. You’ll ultimately have access to the Voice Dialer for AsteriDex, Worldwide Weather Reports where you can say the name of a city and state or province to get a weather forecast for almost anywhere, Wolfram Alpha for a Siri-like encyclopedia for your PBX, and Lefteris Zafiris’ speech recognition software to build additional Asterisk apps limited only by your imagination. And, rumor has it, Google is about to announce new licensing terms, but we’re not there yet. To try out the Voice Dialer in today’s demo IVR, you’ll need to obtain a license key from Google. This Nerd Vittles tutorial will walk you through that process. Add your key to /var/lib/asterisk/agi-bin/speech-recog.agi on line 72.

9. Adding DISA Support to Your Wazo PBX

If you’re new to PBX lingo, DISA stands for Direct Inward System Access. As the name implies, it lets you make calls from outside your PBX using the call resources inside your PBX. This gives anybody with your DISA credentials the ability to make calls through your PBX on your nickel. It probably ranks up there as the most abused and one of the most loved features of the modern PBX.

There are three ways to implement DISA with Incredible PBX for Wazo. You can continue reading this section for our custom implementation with two-step authentication. There also are two native Wazo methods for implementing DISA using a PIN for security. First, you can dedicate a DID to incoming DISA calls. Or you can add a DISA option to an existing IVR. Both methods are documented in our tutorial on the PIAF Forum.

We prefer two-step authentication with DISA to make it harder for the bad guys. First, the outside phone number has to match the whitelist of numbers authorized to use your DISA service. And, second, you have to supply the DISA password for your server before you get dialtone to place an outbound call. Ultimately, of course, the monkey is on your back to create a very secure DISA password and to change it regularly. If all this sounds too scary, don’t install DISA on your PBX.

1. To get started, edit /root/disa-xivo.txt. When the editor opens the dialplan code, move the cursor down to the following line:

exten => 3472,n,GotoIf($["${CALLERID(number)}"="701"]?disago1)  ; Good guy

2. Clone the line by pressing Ctrl-K and then Ctrl-U. Add copies of the line by pressing Ctrl-U again for each phone number you’d like to whitelist so that the caller can access DISA on your server. Now edit each line and replace 701 with the 10-digit number to be whitelisted.

3. Move the cursor down to the following line and replace 12341234 with the 8-digit numeric password that callers will have to enter to access DISA on your server:

exten => 3472,n,GotoIf($["${MYCODE}" = "12341234"]?disago2:bad,1)

4. Save the dialplan changes by pressing Ctrl-X, then Y, then ENTER.

5. Now copy the dialplan code into your Wazo setup, remove any previous copies of the code, and restart Asterisk:

cd /root
sed -i '\:// BEGIN DISA:,\:// END DISA\:d' /etc/asterisk/extensions_extra.d/xivo-extrafeatures.conf
cat disa-xivo.txt >> /etc/asterisk/extensions_extra.d/xivo-extrafeatures.conf
/etc/init.d/asterisk reload

6. The traditional way to access DISA is to add it as an undisclosed option in an IVR that is assigned to one of your inbound trunks (DIDs). For the demo IVR that is installed, edit the ivr-1.conf configuration file and change the "option 0″ line so that it looks like this. Then SAVE your changes.

exten => 0,1(ivrsel-0),Dial(Local/3472@default)

7. Adjust the inbound calls route of one of your DIDs to point to the demo IVR by changing the destination to Customized with the following Command:

Goto(ivr-1,s,1)

A sample is included in the Wazo Snapshot. Here’s how ours looks for the Demo IVR:

8. Now you should be able to call your DID and choose option 0 to access DISA assuming you have whitelisted the number from which you are calling. When prompted, enter the DISA password you assigned and press #. You then should be able to dial a 10-digit number to make an outside call from within your PBX.

SECURITY HINT: Whenever you implement a new IVR on your PBX, it’s always a good idea to call in from an outside number 13 TIMES and try every key from your phone to make sure there is no unanticipated hole in your setup. Be sure to also let the IVR timeout to see what result you get.

10. NEW: Travelin’ Man 3 WhiteList Firewall

All new installs of Incredible PBX for Wazo include the newly enhanced and preconfigured IPtables Firewall featuring Travelin’ Man 3. Please read the new tutorial when you have a few minutes. It documents how to enable access to your server for remote phones and traveling users.

PortKnocker previously let a remote user ping the server with a 3-digit code to temporarily add the remote user’s IP address to the IPtables Firewall WhiteList so that the user could gain remote access. We now are adding the ability to let end-users make successful PortKnocks permanent just as if an administrator had used add-ip on the server to add an IP address. Administrators still can remove these entries using del-acct although you will have to know the date and time that the entry was added. The file names consist of timestamp.iptables in /root and the additions are made to the custom WhiteList in /usr/local/sbin/iptables-custom. To enable permanent PortKnocker additions, simply run this command while logged into your server as root: iptables-knock activate.

11. Test Drive Incredible PBX for Wazo

To give you a good idea of what to expect with Incredible PBX for Wazo, just pick up a phone and dial any toll-free number in the U.S. and Canada using a 1 prefix. We’ve also set up a sample IVR using voice prompts from Allison. Try it out from any phone on your PBX by dialing 4871 (IVR1):

Nerd Vittles Demo IVR Options
1 – Call by Name (say "Delta Airlines" or "American Airlines" to try it out)
2 – MeetMe Conference
3 – Wolfram Alpha (Coming Soon!)
4 – Lenny (The Telemarketer’s Worst Nightmare)
5 – Today’s News Headlines
6 – Weather Forecast (enter a 5-digit ZIP code)
7 – Today in History (Coming Soon!)
8 – Speak to a Real Person (or maybe just Lenny if we’re out)

What To Do and Where to Go Next?

Here are a boatload of projects to get you started exploring Wazo on your own. Just plug the keywords into the search bar at the top of Nerd Vittles to find numerous tutorials covering the topics or simply follow our links. Unless there is an asterisk (*) the components already are in place so do NOT reinstall them. Just read the previous tutorials to learn how to configure each component. Be sure to also join the PIAF Forum to keep track of the latest tips and tricks with Wazo. There’s a treasure trove of information that awaits.

Wazo and Incredible PBX Dial Code Cheat Sheets

Complete Wazo documentation is available here. But here are two cheat sheets in PDF format for Wazo Star Codes and Incredible PBX Dial Codes.

Published: Wednesday, December 14, 2016 Last Updated: Monday, December 12, 2017

Don’t forget to List Yourself in Directory Assistance so everyone can find you by dialing 411. And add your new number to the Do Not Call Registry to block telemarketing calls. Or just call 888-382-1222 from your new number.

Need help with Asterisk? Visit the PBX in a Flash Forum.

Special Thanks to Our Generous Sponsors

FULL DISCLOSURE: ClearlyIP, Skyetel, Vitelity, DigitalOcean, Vultr, VoIP.ms, 3CX, Sangoma, TelecomsXchange and VitalPBX have provided financial support to Nerd Vittles and our open source projects through advertising, referral revenue, and/or merchandise. As an Amazon Associate and Best Buy Affiliate, we also earn from qualifying purchases. We’ve chosen these providers not the other way around. Our decisions are based upon their corporate reputation and the quality of their offerings and pricing. Our recommendations regarding technology are reached without regard to financial compensation except in situations in which comparable products at comparable pricing are available from multiple sources. In this limited case, we support our sponsors because our sponsors support us.

BOGO Bonaza: Enjoy state-of-the-art VoIP service with a $10 credit and half-price SIP service on up to $500 of Skyetel trunking with free number porting when you fund your Skyetel account. No limits on number of simultaneous calls. Quadruple data center redundancy. $25 monthly minimum spend required. Tutorial and sign up details are here.

The lynchpin of Incredible PBX 2020 and beyond is ClearlyIP components which bring management of FreePBX modules and SIP phone integration to a level never before available with any other Asterisk distribution. And now you can configure and reconfigure your new Incredible PBX phones from the convenience of the Incredible PBX GUI.

VitalPBX is perhaps the fastest-growing PBX offering based upon Asterisk with an installed presence in more than 100 countries worldwide. VitalPBX has generously provided a customized White Label version of Incredible PBX tailored for use with all Incredible PBX and VitalPBX custom applications. Follow this link for a free test drive!

Special Thanks to Vitelity. Vitelity is now Voyant Communications and has halted new registrations for the time being. Our special thanks to Vitelity for their unwavering financial support over many years and to the many Nerd Vittles readers who continue to enjoy the benefits of their service offerings. We will keep everyone posted on further developments.

Twofer Tuesday: $1.50 Cloud Bargains for VoIP Deployments

Tuesday, August 15, 2017 / 1 Comment on Twofer Tuesday: $1.50 Cloud Bargains for VoIP Deployments

We’ve been big fans of $5/month VPS offerings of Digital Ocean and Vultr for many years. When Vultr reduced their lowest tier to $2.50/month, we were ecstatic. These weren’t ideal VoIP platforms because of their 512MB memory constraint, but they were perfectly suitable as a sandbox for experimentation. And then along came OVH with a 2GB VPS that was nearly perfect for VoIP at $3.49/month. As we all know, the Earth does not stand still, and WootHosting now has once again changed the landscape with two different $1.50/month offerings that include 2GB of RAM. That’s cheaper than the cost of electricity to run a server in your home or office. Never mind that you also have to purchase a server.

As most of you know, we eat our own dog food before recommending products, and we’ve deployed both the Wazo and Issabel PBXs on the WootHosting platform being reviewed today. In addition, we’ve deployed a multi-purpose web server to host more than a dozen of our personal sites using an even better second offering that we also will cover today.

The first offering (pictured above) actually provides a platform for two separate VoIP servers. For each of the servers, you have a choice of sites: New York, Miami, or Los Angeles. Why would you want two servers? The most obvious answer is redundancy. Wazo already offers High Availability (HA) redundant servers with the click of a button. Our deployment tutorial is available here. By deploying identical servers in two cities, you have a failsafe VoIP platform that can survive almost any natural or man-made disaster. And the total cost for both cloud servers is just $3 a month. A similar implementation for other Incredible PBX platforms is now under development on the PIAF Forum. Compare these free options to HA solutions from other VoIP providers costing $3,000 plus maintenance.

If a New York-based cloud offering will meet your needs, the second WootHosting offer is even more impressive with 4 CPU core allocations, 2GB RAM and swap space, a whopping 150GB of storage, 3TB of monthly bandwidth, and advanced DDOS protection for $1.50/mo.:

As we mentioned, we actually use this second VPS offering to host more than a dozen of our personal web sites without a hiccup. But it is sufficiently robust to host very large VoIP implementations with support for dozens of simultaneous calls. A deployment guide for Wazo is available here. As with all cloud-based servers, we strongly recommend redundant system deployments in separate locations. Additional WootHosting specials in their various locations are documented on the New York ordering page. Enjoy!

Published: Tuesday, August 15, 2017

Need help with Asterisk? Visit the PBX in a Flash Forum.

Special Thanks to Our Generous Sponsors

FULL DISCLOSURE: ClearlyIP, Skyetel, Vitelity, DigitalOcean, Vultr, VoIP.ms, 3CX, Sangoma, TelecomsXchange and VitalPBX have provided financial support to Nerd Vittles and our open source projects through advertising, referral revenue, and/or merchandise. As an Amazon Associate and Best Buy Affiliate, we also earn from qualifying purchases. We’ve chosen these providers not the other way around. Our decisions are based upon their corporate reputation and the quality of their offerings and pricing. Our recommendations regarding technology are reached without regard to financial compensation except in situations in which comparable products at comparable pricing are available from multiple sources. In this limited case, we support our sponsors because our sponsors support us.

BOGO Bonaza: Enjoy state-of-the-art VoIP service with a $10 credit and half-price SIP service on up to $500 of Skyetel trunking with free number porting when you fund your Skyetel account. No limits on number of simultaneous calls. Quadruple data center redundancy. $25 monthly minimum spend required. Tutorial and sign up details are here.

The lynchpin of Incredible PBX 2020 and beyond is ClearlyIP components which bring management of FreePBX modules and SIP phone integration to a level never before available with any other Asterisk distribution. And now you can configure and reconfigure your new Incredible PBX phones from the convenience of the Incredible PBX GUI.

VitalPBX is perhaps the fastest-growing PBX offering based upon Asterisk with an installed presence in more than 100 countries worldwide. VitalPBX has generously provided a customized White Label version of Incredible PBX tailored for use with all Incredible PBX and VitalPBX custom applications. Follow this link for a free test drive!

Special Thanks to Vitelity. Vitelity is now Voyant Communications and has halted new registrations for the time being. Our special thanks to Vitelity for their unwavering financial support over many years and to the many Nerd Vittles readers who continue to enjoy the benefits of their service offerings. We will keep everyone posted on further developments.

Some Recent Nerd Vittles Articles of Interest…

Introducing IVRs in a Flash with Incredible PBX for Wazo

Monday, May 22, 2017

Last week we introduced the all-new, API-driven Admin User Interface for Wazo 17.07. But pretty pictures are only the icing on the cake. It’s what’s under the hood that really matters. And today we want to walk you through the new IVR User Interface with Incredible PBX for Wazo. The Wazo developers heard from many of you that were missing the GUI-driven IVR tools available in other products. And we’re pleased to tell you it’s another Home Run for Wazo. The UI is well-documented, easy to use, and incredibly simple to implement.

We should mention that our focus today is on the mechanics of using the new Wazo IVR Builder. We won’t be covering how to design a good IVR. If you want some great examples of poor IVR design, look no further than the main number of your favorite cellular or cable provider. Insofar as good design tips go, you can’t do better than learning from the master, Allison Smith. Here’s a link to her previous articles on Nerd Vittles.

We’re assuming you followed last week’s tutorial and added the basic components for the Admin user interface after using your browser to login to https://IPaddress/admin/. If not, start there and install the following plugins to begin: Users, Extensions, Contexts, and Devices. Next, add the plugins for Incalls, Outcalls, Trunks, and IVR. The whole setup procedure takes less than a minute. When you’re finished, your Navigation Sidebar should look like what’s shown above.

You’re obviously going to need a SIP or Google Voice trunk to handle incoming IVR calls so start there if you haven’t already set up at least one trunk that can be dedicated to your IVR. For the time being, add an Inbound Route for the Trunk that points to an extension.

Now we’re ready to create your first IVR using the new IVR template in the Admin UI. Using your web browser, log back in to https://IPaddress/admin/ and (1) click IVR in the Navigation bar. Then (2) click + Add to create a new IVR.

Since the pieces already are in place for the hard-coded Demo IVR that comes with Incredible PBX for Wazo, let’s use those components to demonstrate how easy it is to build your own IVR with the new GUI. As you can see from the completed form below, there are two main sections in setting up an IVR. There are some basic settings that handle answering the call, playing the welcome message, and managing error conditions. Then there are IVR options that correspond to the Digit pressed by the caller using a touchtone phone. Each of these options has a destination. Currently, the available options include playing a sound file, ringing an extension, running custom dialplan code, or hanging up a call. There also is the ability to nest IVRs. Once you have built the secondary IVRs, the options list will also include an IVR option.

Since our sample IVR uses custom contexts for each of the Incredible PBX applications, we’ll rely heavily on the Custom option to route calls to extensions that were created when these applications were installed: Call by Name (411), Join Conference (2663), Lenny (53669), Yahoo News (951), and Weather Forecasts by ZIP Code (947). We’ll also show you how to direct a call to an extension using the default WebRTC extension (701). To get things going, simply copy the entries shown below and then Save/Update the template. The Wazo syntax to call a Custom destination looks like this: Dial(Local/951@default).

Before you attempt to build your own IVR, keep in mind that you’ll need at least a greeting message that tells callers which buttons to press. This file should be placed in /var/lib/xivo/sounds/playback. You can also use any of the default sound recordings found in /usr/share/asterisk/sounds/en for error messages and retry alerts.

Once you have your IVR built, the last step is to adjust an incoming route for one of your DIDs so that it points to your newly created IVR. We do this using the Incalls option in the Navigation bar. If you’re adjusting an existing inbound route, just call it up and make the changes as shown below:

You’re good to go now. Call your DID from another phone and try out your first custom IVR.

Enjoy!

Published: Monday, May 22, 2017

Support Issues. With any application as sophisticated as this one, you’re bound to have questions. Blog comments are a difficult place to address support issues although we welcome general comments about our articles and software. If you have particular support issues, we encourage you to get actively involved in the PBX in a Flash Forum. It’s the best Asterisk tech support site in the business, and it’s all free! Please have a look and post your support questions there. Unlike some forums, the PIAF Forum is extremely friendly and is supported by literally hundreds of Asterisk gurus and thousands of users just like you. You won’t have to wait long for an answer to your question.

Need help with Asterisk? Visit the PBX in a Flash Forum.

Special Thanks to Our Generous Sponsors

FULL DISCLOSURE: ClearlyIP, Skyetel, Vitelity, DigitalOcean, Vultr, VoIP.ms, 3CX, Sangoma, TelecomsXchange and VitalPBX have provided financial support to Nerd Vittles and our open source projects through advertising, referral revenue, and/or merchandise. As an Amazon Associate and Best Buy Affiliate, we also earn from qualifying purchases. We’ve chosen these providers not the other way around. Our decisions are based upon their corporate reputation and the quality of their offerings and pricing. Our recommendations regarding technology are reached without regard to financial compensation except in situations in which comparable products at comparable pricing are available from multiple sources. In this limited case, we support our sponsors because our sponsors support us.

BOGO Bonaza: Enjoy state-of-the-art VoIP service with a $10 credit and half-price SIP service on up to $500 of Skyetel trunking with free number porting when you fund your Skyetel account. No limits on number of simultaneous calls. Quadruple data center redundancy. $25 monthly minimum spend required. Tutorial and sign up details are here.

The lynchpin of Incredible PBX 2020 and beyond is ClearlyIP components which bring management of FreePBX modules and SIP phone integration to a level never before available with any other Asterisk distribution. And now you can configure and reconfigure your new Incredible PBX phones from the convenience of the Incredible PBX GUI.

VitalPBX is perhaps the fastest-growing PBX offering based upon Asterisk with an installed presence in more than 100 countries worldwide. VitalPBX has generously provided a customized White Label version of Incredible PBX tailored for use with all Incredible PBX and VitalPBX custom applications. Follow this link for a free test drive!

Special Thanks to Vitelity. Vitelity is now Voyant Communications and has halted new registrations for the time being. Our special thanks to Vitelity for their unwavering financial support over many years and to the many Nerd Vittles readers who continue to enjoy the benefits of their service offerings. We will keep everyone posted on further developments.

Some Recent Nerd Vittles Articles of Interest…

Cloud 9: VoIP on Steroids with Wazo and Vultr for $2.50/mo.

Monday, May 15, 2017 / 1 Comment on Cloud 9: VoIP on Steroids with Wazo and Vultr for $2.50/mo.

It tells you just how far we’ve come in Cloud Computing when $2.50 per month now buys you an Incredible PBX™ platform with great performance for a SOHO or home deployment. So what’s the catch? What else do you have to buy? If you’re in the United States, nothing! With a free Google Voice trunk, all of your incoming and outgoing calls to the United States and Canada are totally free. Does it matter where your phones are situated? Not at all. And how about scaling for large organizations? Not to worry! When you decide to move your entire organization to the Cloud, our friends at RentPBX stand ready to provide a 24×7 platform specifically engineered for VoIP at only $15 a month. Coupon code: NOGOTCHAS.

Getting Started with Vultr

We’ve used Vultr as our primary development platform for Nerd Vittles not only because of its price but also because of its reliability and feature set. With the recent reduction in the price of cloud instances, it’s now more than compelling as a stand-alone cloud solution for VoIP applications. An additional 50¢ a month buys you automatic daily, weekly, or monthly backups to a separate, fault tolerant storage system in the same data center. And, of course, Wazo itself generates nightly backups as well. What’s not to like? But don’t take our word for it. Walk through this tutorial with Vultr. You can even pay by the hour and kick the tires. Five hours of experimentation will set you back a whopping 2¢. Nope, that’s not a typo!

As you might imagine, the $2.50/month cloud instances at Vultr have been well received. In fact, that’s an understatement. Rather than oversubscribe users on their cloud platforms, Vultr limits the number of $2.50 cloud instances on each server. Lucky for all of us, Vultr maintains cloud hosting services in 15 cities around the world. As this is written, the $2.50 instances still were available in New York and Miami. Those locations obviously can change by the hour, but we have yet to see them disappear completely. A word to the wise: HURRY!

Getting Started with Incredible PBX for Wazo

After you have set up your account at Vultr using our referral link,¹ the first step is to create your new cloud instance. Choose the desired site that has $2.50/month availability and select the 64-bit Debian 8 as your server platform. IMPORTANT: With Wazo, it’s extremely important that you leave the Server Hostname & Label blank. Otherwise, Wazo’s setup wizard will fail.

(1) Once you’ve built and started your new virtual machine, log into your server as root using SSH/Putty and immediately change your root password: passwd.

(2) With the $2.50 size VULTR virtual machine, you must create a swapfile before beginning the Incredible PBX for Wazo installation. Here are the commands:

dd if=/dev/zero of=/swapfile bs=1024 count=1024k
chown root:root /swapfile
chmod 0600 /swapfile
mkswap /swapfile
swapon /swapfile
echo "/swapfile swap swap defaults 0 0">>/etc/fstab
sysctl vm.swappiness=10
echo vm.swappiness=10>>/etc/sysctl.conf
free -h
cat /proc/sys/vm/swappiness

(3) Now you’re ready to kick off the Incredible PBX for Wazo install. The first phase is to bring Debian 8 up to current specs. Here are the commands:

cd /root
apt-get -y install cloud-init
wget http://incrediblepbx.com/IncrediblePBX14-Wazo.sh
chmod +x IncrediblePBX14-Wazo.sh
./IncrediblePBX14-Wazo.sh

(4) Once the Debian 8 upgrade is complete, reboot your server and log back in as root. Then run the Incredible PBX for Wazo installer a second time:

./IncrediblePBX14-Wazo.sh

(5) Your server will pause after the Wazo install is complete. Verify that Wazo started successfully by pressing the ENTER key.

(6) Your server then will run the Wazo setup wizard. Verify that the wizard completed without errors by pressing the ENTER key.

(7) The Incredible PBX for Wazo installer then will complete the remainder of the setup without user intervention. It takes less than 10 minutes.

(8) Now proceed to the Incredible PBX Initial Configuration tutorial to continue your setup and begin your adventure. Enjoy!

Published: Monday, May 15, 2017

Support Issues. With any application as sophisticated as this one, you’re bound to have questions. Blog comments are a difficult place to address support issues although we welcome general comments about our articles and software. If you have particular support issues, we encourage you to get actively involved in the PBX in a Flash Forum. It’s the best Asterisk tech support site in the business, and it’s all free! Please have a look and post your support questions there. Unlike some forums, the PIAF Forum is extremely friendly and is supported by literally hundreds of Asterisk gurus and thousands of users just like you. You won’t have to wait long for an answer to your question.

Need help with Asterisk? Visit the PBX in a Flash Forum.

Special Thanks to Our Generous Sponsors

FULL DISCLOSURE: ClearlyIP, Skyetel, Vitelity, DigitalOcean, Vultr, VoIP.ms, 3CX, Sangoma, TelecomsXchange and VitalPBX have provided financial support to Nerd Vittles and our open source projects through advertising, referral revenue, and/or merchandise. As an Amazon Associate and Best Buy Affiliate, we also earn from qualifying purchases. We’ve chosen these providers not the other way around. Our decisions are based upon their corporate reputation and the quality of their offerings and pricing. Our recommendations regarding technology are reached without regard to financial compensation except in situations in which comparable products at comparable pricing are available from multiple sources. In this limited case, we support our sponsors because our sponsors support us.

BOGO Bonaza: Enjoy state-of-the-art VoIP service with a $10 credit and half-price SIP service on up to $500 of Skyetel trunking with free number porting when you fund your Skyetel account. No limits on number of simultaneous calls. Quadruple data center redundancy. $25 monthly minimum spend required. Tutorial and sign up details are here.

The lynchpin of Incredible PBX 2020 and beyond is ClearlyIP components which bring management of FreePBX modules and SIP phone integration to a level never before available with any other Asterisk distribution. And now you can configure and reconfigure your new Incredible PBX phones from the convenience of the Incredible PBX GUI.

VitalPBX is perhaps the fastest-growing PBX offering based upon Asterisk with an installed presence in more than 100 countries worldwide. VitalPBX has generously provided a customized White Label version of Incredible PBX tailored for use with all Incredible PBX and VitalPBX custom applications. Follow this link for a free test drive!

Special Thanks to Vitelity. Vitelity is now Voyant Communications and has halted new registrations for the time being. Our special thanks to Vitelity for their unwavering financial support over many years and to the many Nerd Vittles readers who continue to enjoy the benefits of their service offerings. We will keep everyone posted on further developments.

Some Recent Nerd Vittles Articles of Interest…

Vultr provides a modest referral credit to Nerd Vittles for those that use our referral code. It in no way colors our recommendation of Vultr. As we noted, we use Vultr as our primary development platform, and we did so long before there were referral credits. You won’t be disappointed. [↩]

Free SMS Messaging Returns to Incredible PBX for Wazo

Monday, April 3, 2017

We continue our Wazo adventure today with a few simple additions to the Incredible PBX for Wazo dialplan. We will enable SMS messaging both from SIP phones such as the Yealink T46G and using voice recognition from any phone connected to Wazo including WebRTC. Of course, you still can use the command line to send SMS messages to one or more recipients using SMS Message Blasting which is covered below. To implement SMS messaging, you’ll need at least one Google Voice account configured. To implement the voice recognition option, you’ll also need to first enable voice recognition with Incredible PBX for Wazo.

The prerequisites for SMS Messaging with Incredible PBX for Wazo look like this:

Incredible PBX for Wazo Server
Preconfigured Google Voice Trunk
Activate Google Speech Recognition on your server

Activating Google Speech Recognition on Your Server. If you haven’t previously activated Google Speech Recognition on your Wazo server, you’ll need to complete this step if you want to be able to dictate SMS messages from phones connected to Wazo. Follow this tutorial to obtain a speech recognition API key and activate the Google service on your server. It only takes a couple minutes.

SMS Dictator for Wazo. True to form, Google broke the command-line SMS messaging component a few weeks ago. So let’s get that squared away before we begin. Install the latest Google Voice python scripts and the updated SMS Dictator components by issuing the following commands after logging into your server as root. You’ll need your Google Voice credentials to install the update:

cd /root
wget http://incrediblepbx.com/sms-dictator-wazo.tar.gz
tar zxvf sms-dictator-wazo.tar.gz
rm -f sms-dictator-wazo.tar.gz
./sms-dictator.sh

Wazo SMS Messaging Setup. You may also want to enable your SIP phones to send SMS messages directly. Login to your Wazo PBX using your favorite web browser. We need to review the existing gv.conf file by navigating to IPX Configuration → Configuration Files → gv.conf. Review the first context in the file. It should look like the following. Be sure that the third from the last line below does NOT wrap to a separate line in the Wazo editor! Insert your Google Voice credentials for GVACCT and GVPASS.

;# // BEGIN gv-outcall
[subr-gv-outcall]
exten = s,1,Set(XIVO_CALLOPTIONS=r)
same  =   n,GotoIf($["${MESSAGE(body)}" = ""]?skipsms)
same  =   n,Set(GVACCT=yourname@gmail.com)
same  =   n,Set(GVPASS=yourpassword)
same  =   n,System(/usr/bin/gvoice -e ${GVACCT} -p ${GVPASS} send_sms ${XIVO_DSTNUM} "${MESSAGE(body)}")
same  =   n(skipsms),Return()
;# // END gv-outcall

Once you get this set up and since we’ll be using plain text passwords to send the SMS messages through Google Voice, you’ll need to perform these two additional steps after first logging into your Google account with a browser using the same IP address as your Wazo server: (1) Enable Less Secure Apps and (2) Activate the Google Voice Reset Procedure. Now promptly send an SMS message from a phone registered to your Wazo server.

Dial S-M-S (767) from any phone connected to your Wazo PBX to send an SMS message. After dictating your message, you have the choice of keying in a 10-digit phone number for the SMS recipient or you can say the name of anyone in your AsteriDex phone book.

Sending SMS Messages. We obviously can’t cover the SMS messaging methodology for every SIP phone on the market. But here’s how to send an SMS message using Yealink’s T46G. First, configure one of the buttons on the phone as an extension on your Wazo PBX. Next, press the Menu button. Highlight Messages and press OK. Choose Text Message and OK. Choose New Message and OK. Type your SMS message using the keypad and press Send button. For the From: field, use the left and right arrow keys to select your Wazo extension. Press the down arrow and fill in the SMS number of your recipient just as you would do on your smartphone. Press the Send button. "Sending Message" will appear briefly on the T46G’s display. Wazo’s Asterisk CLI also will show transmission of the SMS message.

Interestingly, the same SMS functionality exists on the $29 UTP E-62 (if you can find one). Choose Menu → Applications → SMS → New. Type your SMS message using the keypad and press Send button. For the From: field, use the left and right arrow keys to select your Wazo extension. Press the down arrow and fill in the SMS number of your recipient just as you would do on your smartphone. Press the Send button. "Sending Message" will appear briefly on the UTP’s display. Wazo’s Asterisk CLI also will show the SMS transmission.

For bargain hunters that can’t find a UTP E-62, Yealink’s $50 YEA-SIP-T19P-E2 Entry-level SIP phone also appears to support SMS messaging. As with the UTP phones, you’ll need a $9 power supply unless your network supports POE.

Creating an SMS Message Blast with Wazo. Here’s how to take advantage of SMS Message Blasting using a Google Voice account with Incredible PBX for Wazo. Log into your server as root and do the following:

Edit /root/smsmsg.txt and insert the text message to be sent
Edit /root/smslist.txt and create a list of the phone numbers to receive the message
Edit /root/smsblast and insert your gvoice username and password
Run /root/smsblast to kick off the SMS Blast

Receiving SMS Messages. Typically reply messages to Google Voice numbers are forwarded either to an email address or to Hangouts. We don’t recommend enabling incoming mail on your Wazo PBX. Instead, add a New Alternate Email Address to your Google Voice account in Settings → Voicemail & Text. After verifying the new email address, set it as your Voicemail Notification email address and Save changes. Go back into Settings → Voicemail & Text and make certain that you have also checked the Text Forwarding checkbox which now should reflect your alternate email address. Now all of your incoming SMS messages will be delivered to this email address.

TIP: Google will no longer let you forward incoming SMS messages directly to another SMS destination, but you can cheat. If you have your own mail server or a non-Gmail account on which you can redirect incoming mail without verification, then simply set up the alternate email address as documented above. Then reroute that email address to point to an SMS-email gateway that forwards incoming messages to SMS, e.g. 8431234567@txt.att.net to send an SMS message to your AT&T cellphone. The complete list of providers is here. Enjoy!

Originally published: Monday, April 3, 2017

Need help with Asterisk? Come join the PBX in a Flash Forum.

Special Thanks to Our Generous Sponsors

FULL DISCLOSURE: ClearlyIP, Skyetel, Vitelity, DigitalOcean, Vultr, VoIP.ms, 3CX, Sangoma, TelecomsXchange and VitalPBX have provided financial support to Nerd Vittles and our open source projects through advertising, referral revenue, and/or merchandise. As an Amazon Associate and Best Buy Affiliate, we also earn from qualifying purchases. We’ve chosen these providers not the other way around. Our decisions are based upon their corporate reputation and the quality of their offerings and pricing. Our recommendations regarding technology are reached without regard to financial compensation except in situations in which comparable products at comparable pricing are available from multiple sources. In this limited case, we support our sponsors because our sponsors support us.

BOGO Bonaza: Enjoy state-of-the-art VoIP service with a $10 credit and half-price SIP service on up to $500 of Skyetel trunking with free number porting when you fund your Skyetel account. No limits on number of simultaneous calls. Quadruple data center redundancy. $25 monthly minimum spend required. Tutorial and sign up details are here.

The lynchpin of Incredible PBX 2020 and beyond is ClearlyIP components which bring management of FreePBX modules and SIP phone integration to a level never before available with any other Asterisk distribution. And now you can configure and reconfigure your new Incredible PBX phones from the convenience of the Incredible PBX GUI.

VitalPBX is perhaps the fastest-growing PBX offering based upon Asterisk with an installed presence in more than 100 countries worldwide. VitalPBX has generously provided a customized White Label version of Incredible PBX tailored for use with all Incredible PBX and VitalPBX custom applications. Follow this link for a free test drive!

Special Thanks to Vitelity. Vitelity is now Voyant Communications and has halted new registrations for the time being. Our special thanks to Vitelity for their unwavering financial support over many years and to the many Nerd Vittles readers who continue to enjoy the benefits of their service offerings. We will keep everyone posted on further developments.

Some Recent Nerd Vittles Articles of Interest…

Chasing Rainbows: The VoIP in the Cloud Trifecta

Monday, January 30, 2017 / 2 Comments on Chasing Rainbows: The VoIP in the Cloud Trifecta

Week after week, the VoIP landscape for Cloud Computing continues to improve. And today we have more terrific news. Not only is there a new release of Wazo with simplified support for WebRTC and FollowMe roaming, but the Wazo 17.02 release also is now available on the RentPBX platform worldwide. Coupling Wazo and RentPBX with a secondary Cloud platform to achieve total VoIP redundancy is the VoIP in the Cloud Trifecta if ever there were one. RentPBX has been a platinum sponsor of Nerd Vittles for many years and, while they may not be the cheapest Cloud provider, they are certainly the best when it comes to VoIP. The reason is simple. Their cloud platform is only used for VoIP so you’re not competing for server resources with a zillion customers that are compiling millions of lines of code all day long. You also get free support! Their worldwide hosting locations translate into crystal clear VoIP calling without jitter using your favorite VoIP providers. With the Nerd Vittles NoGotchas coupon code, monthly service is just $15. For mission critical VoIP platforms, we recommend you set up Wazo with RentPBX as your primary server and configure a secondary server at OVH or Vultr.com or Digital Ocean for an additional $3.50 to $5 per month. Using Wazo’s native High Availability feature, your business gets a fault-tolerant platform with automatic failover for less than $20 a month.

Installing Incredible PBX for Wazo at RentPBX

We want to quickly walk you through the installation procedure at RentPBX because it’s the easiest cloud platform to get up and running, period. First, sign up for an account at RentPBX and order Incredible PBX for Wazo which you’ll find under the PBX in a Flash section of their site. Next, choose your favorite hosting location. We strongly recommend their Miami site if you’re east of the Rockies. For example, ping times to atlanta.voip.ms are under 14 milliseconds. The LA node works great for those on the Left Coast. Then choose Incredible PBX Wazo (Debian 8 Asterisk 14) for your platform. Enter a hostname for your server (HINT: test.rentpbx.com works fine if you don’t have your own) and click Continue. Enter NoGotchas for your Promo Code. Click Validate Code and then Checkout. Once you receive your credentials, login to your new server as root using SSH or Putty. The RentPBX setup procedure is a two-step install. First, you get Debian up to date. Then you reboot and the main Incredible PBX installer will be run.

Because of some new certificates, you will get an exim prompt during the initial phase of the install. Just type q to proceed. After initial reboot, log back in with your root credentials and complete the prompts to add your Wazo web password, a telephone reminders numeric password, and a PPTP username and password. Review your passwords carefully. Then press ENTER to proceed with the installation of Incredible PBX for Wazo. Set your time zone when prompted. After about 5-10 minutes, you will be prompted to verify that the Wazo base install completed successfully. It’s perfectly normal that some of the Wazo services are disabled at this juncture. If you see “Wazo fully booted” after the listing of services, you’re good to go. Just press ENTER to proceed. The installer then will run the Wazo Wizard. Within a minute or two, you will again be asked to verify that it completed successfully. If you see no error messages, press ENTER and go have a cup of coffee. The rest of the install will proceed without further prompting. In 10-20 minutes, your server will be ready to use.

Setting Up SIP and Google Voice Trunks with Wazo

When the installation is finished, you can make toll-free calls in the U.S. and Canada without doing anything except dialing "1″ and the 10-digit number from any phone connected to your server. For other calls, there are two steps in setting up trunks to use with Incredible PBX. First, you have to sign up with the provider of your choice and obtain trunk credentials. These typically include the FQDN of the provider’s server as well as your username and password to use for access to that server. Second, you have to configure a trunk on the Incredible PBX for Wazo server so that you can make or receive calls outside of your PBX. As with the platform tutorials, we have taken the guesswork out of the trunk setup procedure for roughly a dozen respected providers around the globe. In addition, Wazo Snapshots goes a step further and actually creates the trunks for you, minus your credentials, as part of the initial Incredible PBX install.

For Google Voice trunks, log into your server as root and run ./add-gvtrunk. When prompted, insert your 10-digit Google Voice number, your Google Voice email address and OAuth 2 token. The native Google Voice OAuth tutorial explains how to obtain it.

For the other providers, review the setup procedure below and then edit the preconfigured trunk for that provider by logging into the Wazo web GUI and choosing IPX → Trunk Management → SIP Protocol. Edit the setup for your provider (as shown above) and fill in your credentials and CallerID number in the General tab. Activate the trunk in the Register tab after again filling in your credentials. Save your settings when finished. No additional configuration for these providers is required using the Incredible PBX for Wazo Snapshot.

Directing Incoming Calls from Wazo Trunks

Registered Wazo trunks typically include a DID number. With the exception of CallCentric, this is the number that callers would dial to reach your PBX. With CallCentric, it’s the 11-digit account number of your account, e.g. 17771234567. In the Wazo web GUI, we use IPX → Call Management → Incoming Calls to create inbound routes for every DID and trunk associated with your PBX. Two sample DIDs have been preconfigured to show you how to route calls to an extension or to an IVR. To use these, simply edit their settings and change the DID to match your trunk. Or you can create new incoming routes to send calls to dozens of other destinations on your PBX.

Routing Outgoing Calls from Wazo to Providers

Outgoing calls from extensions on your Wazo PBX must be routed to a trunk provider to reach call destinations outside your PBX. Outgoing call routing is managed in IPX → Call Management → Outgoing Calls. You tell Wazo which trunk provider to use in the General tab. Then you assign a Calling Digit Sequence to this provider in the Exten tab. For example, if NXXNXXXXXX were assigned to Vitelity, this would tell Wazo to send calls to Vitelity if the caller dialed a 10-digit number. Wazo has the flexibility to add and remove digits from a dialed number as part of the outbound call routing process. For example, you might want callers to dial 48NXXNXXXXXX to send calls to a Google Voice trunk where 48 spells "GV" on the phone keypad. We obviously don’t want to send the entire dial string to Google Voice so we tell Wazo to strip the first 2 digits (48) from the number before routing the call out your Google Voice trunk. We’ve included two examples in the Wazo Snapshot to get you started. Skype Connect (shown below) is an example showing how to strip digits and also add digits before sending a call on its way:

Setting Up a Softphone & WebRTC with Wazo

If you’re a Mac user, you’re lucky (and smart). Download and install Telephone from the Mac App Store. Start up the application and choose Telephone:Preference:Accounts. Click on the + icon to add a new account. To set up your softphone, you need 3 pieces of information: the IP address of your server (Domain), and your Username and Password. In the World of Wazo, you’ll find these under IPBX → Services → Lines. Just click on the Pencil icon beside the extension to which you want to connect. Now copy or cut-and-paste your Username and Password into the Accounts dialog of the Telephone app. Click Done when you’re finished, and your new softphone will come to life and should show Available. Dial the IVR (4871) to try things out. With Telephone, you can use over two dozen soft phones simultaneously on your desktop.

For everyone else, we recommend the YateClient softphone which is free. Download it from here. Run YateClient once you’ve installed it and enter the credentials for the Wazo Line. You’ll need the IP address of your server plus your Line username and password associated with the 701 extension. On the Wazo platform, do NOT use an actual extension number for your username with Wazo. Go to IPBX Settings → Lines to decipher the appropriate username and password for the desired extension. Click OK to save your entries.

WebRTC allows you to use your Chrome or Firefox browser as a softphone. Extension 701 comes preconfigured for WebRTC access with Incredible PBX for Wazo. It shares the same password as the Line associated with extension 701, but the username is 701 rather than the username associated with the Line. You can decipher the password by accessing the Wazo Web GUI and then IPBX → Services → Users → Incredible PBX → XiVO Client Password. Or log into your server as root using SSH or Putty and run: /root/show-701-pw. Wazo introduces several new features to WebRTC including support for the awesome new Opus codec plus voicemail management and even Gravatar support. It’s all preconfigured!

Special Note: Beginning with this version of Wazo (17.02), WebRTC is fully integrated with NGINX on your server, and a simplified method for configuring WebRTC users has been added. When you create a new User account, simply choose the SIP (WebRTC) Protocol when creating a new user account, and all of the Advanced Line options required to support WebRTC will be preconfigured for you.

To use WebRTC, you first need to accept the different SSL certificates associated with the WebRTC app. From your browser, go to the following site and click on each link to accept the certificates. Once you’ve completed this process, visit the Wazo WebRTC site.

Before logging in, click on the Gear icon in the lower right corner and then click on the Pencil icon to edit your Settings. Fill in the public IP address of your Wazo server and specify 443 for the Port. Leave the Backend field blank and click Save. Now login to your WebRTC account with Username 701. The Password is the one you obtained running show-701-pw. The IP Address (if required) is the address of your Wazo PBX.

Implementing FollowMe Roaming with a CellPhone

In addition to ringing your SIP extension when incoming calls arrive, Wazo 17.02 can also ring your cellphone simultaneously. This obviously requires at least one outbound trunk. If that trunk provider also supports CallerID spoofing, then Wazo will pass the CallerID number of the caller rather than the DID associated with the trunk. Incredible PBX for Wazo comes with cellphone support for extension 702 ready to go. To enable it, access the Wazo Web GUI and go to IPBX → Services → Users → Incredible PBX and insert your Mobile Phone Number using the same dial string format associated with the trunk you wish to use to place the calls to your cellphone. You then can answer the incoming calls on either your cellphone or the registered SIP phone. If you answer on your cellphone, you will be prompted whether you wish to accept the call. If you press 1 after observing the CallerID, the caller will be connected. If you decline, the caller will be routed to the Wazo voicemail account of the extension.

Activating Voice Recognition for Wazo

Google has changed the licensing of their speech recognition engine about as many times as you change diapers on a newborn baby. Today’s rule restricts use to “personal and development use.” Assuming you qualify, the very first order of business is to enable speech recognition for your Wazo PBX. Once enabled, the Incredible PBX feature set grows exponentially. You’ll ultimately have access to the Voice Dialer for AsteriDex, Worldwide Weather Reports where you can say the name of a city and state or province to get a weather forecast for almost anywhere, Wolfram Alpha for a Siri-like encyclopedia for your PBX, and Lefteris Zafiris’ speech recognition software to build additional Asterisk apps limited only by your imagination. And, rumor has it, Google is about to announce new licensing terms, but we’re not there yet. To try out the Voice Dialer in today’s demo IVR, you’ll need to obtain a license key from Google. This Nerd Vittles tutorial will walk you through that process. Add your key to /var/lib/asterisk/agi-bin/speech-recog.agi on line 72.

Adding DISA Support to Your Wazo PBX

If you’re new to PBX lingo, DISA stands for Direct Inward System Access. As the name implies, it lets you make calls from outside your PBX using the call resources inside your PBX. This gives anybody with your DISA credentials the ability to make calls through your PBX on your nickel. It probably ranks up there as the most abused and one of the most loved features of the modern PBX.

There are three ways to implement DISA with Incredible PBX for Wazo. You can continue reading this section for our custom implementation with two-step authentication. There also are two native Wazo methods for implementing DISA using a PIN for security. First, you can dedicate a DID to incoming DISA calls. Or you can add a DISA option to an existing IVR. Both methods are documented in our tutorial on the PIAF Forum.

We prefer two-step authentication with DISA to make it harder for the bad guys. First, the outside phone number has to match the whitelist of numbers authorized to use your DISA service. And, second, you have to supply the DISA password for your server before you get dialtone to place an outbound call. Ultimately, of course, the monkey is on your back to create a very secure DISA password and to change it regularly. If all this sounds too scary, don’t install DISA on your PBX.

1. To get started, edit /root/disa-xivo.txt. When the editor opens the dialplan code, move the cursor down to the following line:

exten => 3472,n,GotoIf($["${CALLERID(number)}"="701"]?disago1)  ; Good guy

2. Clone the line by pressing Ctrl-K and then Ctrl-U. Add copies of the line by pressing Ctrl-U again for each phone number you’d like to whitelist so that the caller can access DISA on your server. Now edit each line and replace 701 with the 10-digit number to be whitelisted.

3. Move the cursor down to the following line and replace 12341234 with the 8-digit numeric password that callers will have to enter to access DISA on your server:

exten => 3472,n,GotoIf($["${MYCODE}" = "12341234"]?disago2:bad,1)

4. Save the dialplan changes by pressing Ctrl-X, then Y, then ENTER.

5. Now copy the dialplan code into your Wazo setup, remove any previous copies of the code, and restart Asterisk:

cd /root
sed -i '\:// BEGIN DISA:,\:// END DISA:d' /etc/asterisk/extensions_extra.d/xivo-extrafeatures.conf
cat disa-xivo.txt >> /etc/asterisk/extensions_extra.d/xivo-extrafeatures.conf
/etc/init.d/asterisk reload

6. The traditional way to access DISA is to add it as an undisclosed option in an IVR that is assigned to one of your inbound trunks (DIDs). For the demo IVR that is installed, edit the ivr-1.conf configuration file and change the "option 0″ line so that it looks like this. Then SAVE your changes.

exten => 0,1(ivrsel-0),Dial(Local/3472@default)

7. Adjust the inbound calls route of one of your DIDs to point to the demo IVR by changing the destination to Customized with the following Command:

Goto(ivr-1,s,1)

A sample is included in the Wazo Snapshot. Here’s how ours looks for the Demo IVR:

8. Now you should be able to call your DID and choose option 0 to access DISA assuming you have whitelisted the number from which you are calling. When prompted, enter the DISA password you assigned and press #. You then should be able to dial a 10-digit number to make an outside call from within your PBX.

SECURITY HINT: Whenever you implement a new IVR on your PBX, it’s always a good idea to call in from an outside number 13 TIMES and try every key from your phone to make sure there is no unanticipated hole in your setup. Be sure to also let the IVR timeout to see what result you get.

Implementing HA Redundancy with Wazo

With a business phone system, nothing is more important than never missing a call. Wazo’s High Availability (HA) option makes this a no-brainer, and it’s free! Just set up a second server either in the cloud or in your office and walk through our HA tutorial to set up the second server and activate HA. Even though located just across the border in Canada, OVH is hard to beat at $3.49 a month with 2 gigs of RAM and 10 gigs of storage. Vultr.com and Digital Ocean are also good candidates for a slave server, and the cost is still just $5 a month. Their 512MB platforms work fine with a drive cache, especially for a backup server. To get started, create a new Wazo platform using one of the highlighted links above. Be sure to use the same version of Wazo. Once the server is up and running, go to our Wazo HA tutorial and we’ll walk you through installing the NeoRouter Server and completing the Wazo setup. Be sure to configure Google Voice on the backup server before activating HA!

Test Drive Incredible PBX for Wazo

To give you a good idea of what to expect with Incredible PBX for Wazo, just pick up a phone and dial any toll-free number in the U.S. and Canada using a 1 prefix. We’ve also set up a sample IVR using voice prompts from Allison. Try it out from any phone on your PBX by dialing 4871 (IVR1):

Nerd Vittles Demo IVR Options
1 – Call by Name (say "Delta Airlines" or "American Airlines" to try it out)
2 – MeetMe Conference
3 – Wolfram Alpha (Coming Soon!)
4 – Lenny (The Telemarketer’s Worst Nightmare)
5 – Today’s News Headlines
6 – Weather Forecast (enter a 5-digit ZIP code)
7 – Today in History (Coming Soon!)
8 – Speak to a Real Person (or maybe just Lenny if we’re out)

What To Do and Where to Go Next?

Here are a boatload of projects to get you started exploring Wazo on your own. Just plug the keywords into the search bar at the top of Nerd Vittles to find numerous tutorials covering the topics or simply follow our links. Unless there is an asterisk (*) the components already are in place so do NOT reinstall them. Just read the previous tutorials to learn how to configure each component. Be sure to also join the PIAF Forum to keep track of the latest tips and tricks with Wazo. There’s a treasure trove of information that awaits.

Wazo and Incredible PBX Dial Code Cheat Sheets

Complete Wazo documentation is available here. But here are two cheat sheets in PDF format for Wazo Star Codes and Incredible PBX Dial Codes.

Published: Monday, January 30, 2017

Look Before Your Leap: Don’t Jump From the Kettle into the Fire #asterisk https://t.co/OhXlHzEnvV #Home2RealOpenSource #IncrediblePBX #Wazo pic.twitter.com/cRD2my8JE5

— Ward Mundy (@NerdUno) December 16, 2016

Need help with Asterisk? Visit the PBX in a Flash Forum.

Special Thanks to Our Generous Sponsors

FULL DISCLOSURE: ClearlyIP, Skyetel, Vitelity, DigitalOcean, Vultr, VoIP.ms, 3CX, Sangoma, TelecomsXchange and VitalPBX have provided financial support to Nerd Vittles and our open source projects through advertising, referral revenue, and/or merchandise. As an Amazon Associate and Best Buy Affiliate, we also earn from qualifying purchases. We’ve chosen these providers not the other way around. Our decisions are based upon their corporate reputation and the quality of their offerings and pricing. Our recommendations regarding technology are reached without regard to financial compensation except in situations in which comparable products at comparable pricing are available from multiple sources. In this limited case, we support our sponsors because our sponsors support us.

BOGO Bonaza: Enjoy state-of-the-art VoIP service with a $10 credit and half-price SIP service on up to $500 of Skyetel trunking with free number porting when you fund your Skyetel account. No limits on number of simultaneous calls. Quadruple data center redundancy. $25 monthly minimum spend required. Tutorial and sign up details are here.

The lynchpin of Incredible PBX 2020 and beyond is ClearlyIP components which bring management of FreePBX modules and SIP phone integration to a level never before available with any other Asterisk distribution. And now you can configure and reconfigure your new Incredible PBX phones from the convenience of the Incredible PBX GUI.

VitalPBX is perhaps the fastest-growing PBX offering based upon Asterisk with an installed presence in more than 100 countries worldwide. VitalPBX has generously provided a customized White Label version of Incredible PBX tailored for use with all Incredible PBX and VitalPBX custom applications. Follow this link for a free test drive!

Special Thanks to Vitelity. Vitelity is now Voyant Communications and has halted new registrations for the time being. Our special thanks to Vitelity for their unwavering financial support over many years and to the many Nerd Vittles readers who continue to enjoy the benefits of their service offerings. We will keep everyone posted on further developments.

Some Recent Nerd Vittles Articles of Interest…

Deploying WebRTC with Incredible PBX for Wazo

Saturday, January 21, 2017

Photo credit: www.pexels.com/photo/london-telephone-booth-long-exposure-lights-6618/

We continue our open source adventure with Wazo today by introducing Sylvain Boily’s latest masterpiece, WebRTC for Wazo. What started as a simple experiment has now become a full-featured WebRTC implementation that rivals any of the commercial alternatives. Did we mention it’s FREE! Better still, when you install the latest release of Incredible PBX for Wazo with all of its modules, the key components to support WebRTC are already in place thanks to Wazo Snapshots. If you have an earlier version of Incredible PBX for XiVO, we’ve already put together a tutorial on the PIAF Forum to walk you through installing WebRTC.

If you’re new to WebRTC, this slide from AT&T covers it all:

Why WebRTC? Some of you may be asking, “What’s the big deal? Why would I want to deploy WebRTC?” The short answer is it eliminates the need to install and configure a proprietary softphone on every users’ desktop computer before they can communicate. Instead, all the user needs is a web browser that supports Real-Time Communications. By pointing their browser to https://phone.wazo.community/?serverIP=Wazo-ip-address, the user instantly gains a communications platform that’s as feature-rich as the most sophisticated softphone. Not only is it comparable to the dedicated clients of old, but there’s no associated cost nor the hassle of marrying a softphone to every user’s particular desktop operating system! And your web page could easily provide a directory of supported contact names and numbers as part of the user interface. In the case of the Wazo implementation, it does. To make a connection, all an end user needs is the latest Firefox or Chrome browser.

WebRTC Admin Setup with Incredible PBX for Wazo

We’re getting ahead of ourselves. Let’s get WebRTC set up with Incredible PBX for Wazo so your users have something to play with. If you haven’t already installed the latest Incredible PBX for Wazo, start there. This puts all the pieces in place to support WebRTC. Write down the IP address of Incredible PBX for Wazo once you complete the install. You’ll need to provide this IP address to WebRTC users.

The other piece a WebRTC user will need is the random password assigned to their WebRTC extension. Incredible PBX comes with extension 701 preconfigured. You can create additional extensions as needed. Running the /root/show-701-pw script will display the password for the default 701 extension. If you’re missing that script, running the command below from the Linux CLI will display it. Or you can log into the Wazo CLI with your browser and go to IPBX → IPBX Settings → Users. Then edit the Incredible PBX 701 user account by clicking on the Pencil icon and write down the Password assigned to the 701 Wazo Client. By the way, this will be the same password assigned to the Default SIP/m1hqy5f3 Line for the Incredible PBX user.

export PGPASSWORD='proformatique'; psql -P pager=off -U asterisk -d asterisk \\
-c "SELECT secret FROM usersip WHERE id=1"

WebRTC User Setup with Incredible PBX for Wazo

The end user needs 3 pieces of information to get WebRTC running: the IP address of the Incredible PBX for Wazo PBX as well as the end user’s username and password for an extension to be used for WebRTC communications. With those 3 pieces in hand, the actual WebRTC setup is easy.

Here are the steps for the end-user to perform:

(1) Use the extension 701 user credentials as explained above or create a new user account and password choosing SIP (WebRTC) Protocol for the account type.

(2) Using Firefox or Chrome, go to the following link: https://phone.wazo.community/

(3) Before logging in, click on the Gear icon in the lower right corner and click the Pencil icon to edit your Settings. Fill in the public IP address of your Wazo server and specify 443 for the Port. Leave the Backend field blank and click Save.

(4) Login to your WebRTC account with Username 701. The Password is the one you obtained running /root/show-701-pw.

(5) When prompted, authorize WebRTC to use the camera and microphone on the user’s desktop computer.

Once you’re logged in, at Enter number prompt, type in a phone number and click the Phone icon to dial.

There are loads of additional features in the Wazo WebRTC UI. Just follow your nose. Enjoy!

Published: Wednesday, October 26, 2016 Updated: Monday, May 29, 2017

Need help with Asterisk? Visit the PBX in a Flash Forum.

Special Thanks to Our Generous Sponsors

FULL DISCLOSURE: ClearlyIP, Skyetel, Vitelity, DigitalOcean, Vultr, VoIP.ms, 3CX, Sangoma, TelecomsXchange and VitalPBX have provided financial support to Nerd Vittles and our open source projects through advertising, referral revenue, and/or merchandise. As an Amazon Associate and Best Buy Affiliate, we also earn from qualifying purchases. We’ve chosen these providers not the other way around. Our decisions are based upon their corporate reputation and the quality of their offerings and pricing. Our recommendations regarding technology are reached without regard to financial compensation except in situations in which comparable products at comparable pricing are available from multiple sources. In this limited case, we support our sponsors because our sponsors support us.

BOGO Bonaza: Enjoy state-of-the-art VoIP service with a $10 credit and half-price SIP service on up to $500 of Skyetel trunking with free number porting when you fund your Skyetel account. No limits on number of simultaneous calls. Quadruple data center redundancy. $25 monthly minimum spend required. Tutorial and sign up details are here.

The lynchpin of Incredible PBX 2020 and beyond is ClearlyIP components which bring management of FreePBX modules and SIP phone integration to a level never before available with any other Asterisk distribution. And now you can configure and reconfigure your new Incredible PBX phones from the convenience of the Incredible PBX GUI.

VitalPBX is perhaps the fastest-growing PBX offering based upon Asterisk with an installed presence in more than 100 countries worldwide. VitalPBX has generously provided a customized White Label version of Incredible PBX tailored for use with all Incredible PBX and VitalPBX custom applications. Follow this link for a free test drive!

Special Thanks to Vitelity. Vitelity is now Voyant Communications and has halted new registrations for the time being. Our special thanks to Vitelity for their unwavering financial support over many years and to the many Nerd Vittles readers who continue to enjoy the benefits of their service offerings. We will keep everyone posted on further developments.

Some Recent Nerd Vittles Articles of Interest…

The Loneliest Number: One Remaining Open Source Distro for Asterisk 14

Tuesday, January 17, 2017

Photo credit: Fort Lauderdale Chamber of Commerce

With Asterisk® World just around the corner, this may come as a surprise to some of you. The Asterisk community that has championed open source software development for the past decade now has only one open source distro still standing. All the rest have morphed into closed source or commercial products. Can you guess which one is still carrying the Asterisk 14 open source banner? AsteriskNOW®? Nope. The FreePBX Distro®? Nope. Ombutel™? Nope. PBX in a Flash™? Nope. Elastix™? Nope. The answer is Wazo 17.01, and the latest Incredible PBX installer makes it a turnkey install in less than 15 minutes. If continuing the FOSS tradition is important to you, you really should take Wazo for a spin.

Funny: Sangoma Reinforces Commitment to Open Source by Offering Migration Tool to its Closed Source Distro https://t.co/8QK22cWyi9 #asterisk

— Ward Mundy (@NerdUno) December 29, 2016

What Went Wrong? The answer is probably nothing. Reality simply set in. We all have to eat. As someone who has been involved in both the shareware and open source revolutions for more than 30 years, I can tell you that earning a living with open source software development is mostly a pipe dream. You can love open source software development and starve. Will some folks donate to the cause? Absolutely. Can you pay your mortgage from the proceeds? Not a chance. So you either find a "real job" that will pay the bills, or you change your business model and develop some sort of recurring revenue stream either through maintenance and support contracts, consulting, or hardware sales. Or you can write a technology blog and hope to find enough advertisers to keep the lights on. 🙂

We don’t mean to suggest that there’s anything wrong with commercial products per se. When it comes to VoIP telephony, commercial solutions make perfect sense. Businesses want their phones to ring when customers call. And the best way to achieve that is with commercially proven software and a support network that stands behind their products 24×7. So then it becomes a matter of comparison shopping for the best price and feature set. With this week’s release of the 3CX commercial product at zero cost to all PIAF users that participate in the PIAF Forum, that really should be a no-brainer. With a network of thousands of 3CX dealers worldwide for support, what have you got to lose? Zero.

#FreePBX Dare to Compare: All PIAF3 users on PIAF Forum get free #3CX Commercial License next wk https://t.co/EkpvG1Mr3G #Not2Late #asterisk pic.twitter.com/uzE2zgs137

— Ward Mundy (@NerdUno) January 12, 2017

Our New Year’s Resolution goes like this. For Nerd Vittles readers and for members of the PIAF community, we want you to have the best of both worlds. So we’ll be pushing our commercial provider to further enhance 3CX with features such as voice recognition and text-to-speech plus a robust API and programming language that makes expandability both simple and participatory. On the open source front, we will continue to work with the Wazo developers to make their platform even more flexible and feature rich than any FOSS product on the market. Please join us on both platforms as we continue our VoIP adventure.

In the meantime, come explore Wazo…

Published: Tuesday, January 17, 2017

Need help with Asterisk? Visit the PBX in a Flash Forum.

Special Thanks to Our Generous Sponsors

FULL DISCLOSURE: ClearlyIP, Skyetel, Vitelity, DigitalOcean, Vultr, VoIP.ms, 3CX, Sangoma, TelecomsXchange and VitalPBX have provided financial support to Nerd Vittles and our open source projects through advertising, referral revenue, and/or merchandise. As an Amazon Associate and Best Buy Affiliate, we also earn from qualifying purchases. We’ve chosen these providers not the other way around. Our decisions are based upon their corporate reputation and the quality of their offerings and pricing. Our recommendations regarding technology are reached without regard to financial compensation except in situations in which comparable products at comparable pricing are available from multiple sources. In this limited case, we support our sponsors because our sponsors support us.

BOGO Bonaza: Enjoy state-of-the-art VoIP service with a $10 credit and half-price SIP service on up to $500 of Skyetel trunking with free number porting when you fund your Skyetel account. No limits on number of simultaneous calls. Quadruple data center redundancy. $25 monthly minimum spend required. Tutorial and sign up details are here.

The lynchpin of Incredible PBX 2020 and beyond is ClearlyIP components which bring management of FreePBX modules and SIP phone integration to a level never before available with any other Asterisk distribution. And now you can configure and reconfigure your new Incredible PBX phones from the convenience of the Incredible PBX GUI.

VitalPBX is perhaps the fastest-growing PBX offering based upon Asterisk with an installed presence in more than 100 countries worldwide. VitalPBX has generously provided a customized White Label version of Incredible PBX tailored for use with all Incredible PBX and VitalPBX custom applications. Follow this link for a free test drive!

Special Thanks to Vitelity. Vitelity is now Voyant Communications and has halted new registrations for the time being. Our special thanks to Vitelity for their unwavering financial support over many years and to the many Nerd Vittles readers who continue to enjoy the benefits of their service offerings. We will keep everyone posted on further developments.

Some Recent Nerd Vittles Articles of Interest…

Tag Archives: XiVO

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Incredible PBX for Wazo Installation Overview

1. Incredible PBX for Wazo Hardware Platform Setup

2. Running the Incredible PBX for Wazo Installer

3. Setting Up SIP and Google Voice Trunks with Wazo

4. Directing Incoming Calls from Wazo Trunks

5. Routing Outgoing Calls from Wazo to Providers

6. Setting Up a Softphone & WebRTC with Wazo

Implementing FollowMe Roaming with a CellPhone

8. Activating Voice Recognition for Wazo

9. Adding DISA Support to Your Wazo PBX

10. NEW: Travelin’ Man 3 WhiteList Firewall

11. Test Drive Incredible PBX for Wazo

What To Do and Where to Go Next?

Wazo and Incredible PBX Dial Code Cheat Sheets

Special Thanks to Our Generous Sponsors

Special Thanks to Our Generous Sponsors

Special Thanks to Our Generous Sponsors

Getting Started with Vultr

Getting Started with Incredible PBX for Wazo

Special Thanks to Our Generous Sponsors

Special Thanks to Our Generous Sponsors

Installing Incredible PBX for Wazo at RentPBX

Setting Up SIP and Google Voice Trunks with Wazo

Directing Incoming Calls from Wazo Trunks

Routing Outgoing Calls from Wazo to Providers

Setting Up a Softphone & WebRTC with Wazo

Implementing FollowMe Roaming with a CellPhone

Activating Voice Recognition for Wazo

Adding DISA Support to Your Wazo PBX

Implementing HA Redundancy with Wazo

Test Drive Incredible PBX for Wazo

What To Do and Where to Go Next?

Wazo and Incredible PBX Dial Code Cheat Sheets

Special Thanks to Our Generous Sponsors

WebRTC Admin Setup with Incredible PBX for Wazo

WebRTC User Setup with Incredible PBX for Wazo

Special Thanks to Our Generous Sponsors

Special Thanks to Our Generous Sponsors

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