google voice – Page 18

Meet the OBi110: A Permanent Google Voice Fix for Asterisk

Friday, March 16, 2012 / 1 Comment on Meet the OBi110: A Permanent Google Voice Fix for Asterisk

We’re going to take a little time off for Spring Break and leave you with a terrific new tutorial from our good friend, Tom King. But first, despite pitching Google Voice as one of Asterisk’s Top 10 Tricks as recently as last October, Digium® apparently has had a change of heart. Our frustration with Asterisk® and Digium over the tepid support for Google Voice™ continues to build with the discovery that the latest (several) releases of Asterisk 10 break Google Voice connectivity entirely. The default Asterisk 10 install in PBX in a Flash™ continues to work just fine. The Digium response can be summed up in two words: "Oh Well." They’re apparently too busy doing Amazing New Things™ to worry about keeping your one-month-old PBX functioning reliably. So… we’ve pretty much given up on Digium’s attitude toward Google Voice ever changing. It’s simply not a priority for them which, of course, is their prerogative. But it also means everyone needs to start considering other alternatives if Google Voice reliability matters to you.

So today we start down a new path for our users and readers as well as the rest of the VoIP community. We hope to have a FreeSwitch® announcement soon to reliably handle Google Voice and Skype for Asterisk-based servers. These two functions have worked flawlessly with FreeSwitch since Anthony Minessale and Brian West first released them a couple years ago. In the meantime, reliability of Google Voice in Asterisk continues its downward spiral with almost monthly nightmares. The latest debacle is a month old today. Happy Birthday! 🙄

There’s another alternative as well. Sherman Scholten at OBiHai tells us they are poised to release the OBi202 with all the usual OBi110 goodies plus T.38 real-time faxing over IP plus support for PPPOE, VLANs, and up to 4 SIP or Google Voice trunks. Add a firewall with DRDOS attack protection and VPN pass-through plus some amazing PBX-like functionality for management of collaborative calling, and you really couldn’t ask for much more in a product which will retail for under $100. OBiHai has been kind enough to send us a complimentary unit, and we’ll have a full review for you soon.

In the meantime, we have a short term answer for anyone that depends upon Google Voice to perform tasks (such as making phone calls) where reliability matters. It’s the under $50 OBi110. You’ll find a link to buy one while supporting Nerd Vittles in the right column. And today we’ll show you how to set it up to use with Asterisk and PBX in a Flash™ so that Google Voice calls flow into and out of your server reliably and transparently without worrying about who may have "improved" things while you were sleeping.

PIAF2 Preliminaries. If you’re currently using PBX in a Flash 2 for your Google Voice needs, then the first thing you need to do is remove any Google Voice trunks you’ve activated using the Google Voice module in FreePBX. Once you’ve done that, you’ll also want to disable the jabber and gtalk modules in Asterisk. This has no impact upon the separate gvoice command line utility which will continue to work fine with the speech-to-text apps that we’ve released over the last month. The Google Voice for Python project is well supported and (fortunately) is separate and apart from the Asterisk project. We’ve also documented on the PIAF Forums how to keep gvoice running reliably on your server.

To disable Google Voice in Asterisk, log into your server as root and edit modules.conf in /etc/asterisk. Change the two lines in the [modules] context for these two modules by changing the word load to noload. Then save your changes and restart Asterisk: amportal restart.

noload => res_jabber.so
noload => chan_gtalk.so

Step2. Once you have your OBi110 in hand, the rest of the process to get it handling inbound and outbound Google Voice calls for Asterisk is simple as long as you don’t skip any steps. Just download Tom King’s new tutorial and follow along. You’ll be up and running in under 15 minutes with a reliable, independent alternative for Google Voice calling with Asterisk. Enjoy!

Originally published: Friday, March 16, 2012

Well, we’re just a few folks shy of 5,000 followers on Google+. See the right column for today’s tally under Google Goodies. That’s less than 10% of our weekly Nerd Vittles fan club. So what are you waiting for? We can’t promise you one of these but, if you become #5000 to put us in your Google+ circles, we do want to hear from you! Please include your mailing address. 😉

Need help with Asterisk? Visit the NEW PBX in a Flash Forum.

whos.amung.us If you’re wondering what your fellow man is reading on Nerd Vittles these days, wonder no more. Visit our new whos.amung.us statistical web site and check out what’s happening. It’s a terrific resource both for us and for you.

Special Thanks to Our Generous Sponsors

FULL DISCLOSURE: ClearlyIP, Skyetel, Vitelity, DigitalOcean, Vultr, VoIP.ms, 3CX, Sangoma, TelecomsXchange and VitalPBX have provided financial support to Nerd Vittles and our open source projects through advertising, referral revenue, and/or merchandise. As an Amazon Associate and Best Buy Affiliate, we also earn from qualifying purchases. We’ve chosen these providers not the other way around. Our decisions are based upon their corporate reputation and the quality of their offerings and pricing. Our recommendations regarding technology are reached without regard to financial compensation except in situations in which comparable products at comparable pricing are available from multiple sources. In this limited case, we support our sponsors because our sponsors support us.

BOGO Bonaza: Enjoy state-of-the-art VoIP service with a $10 credit and half-price SIP service on up to $500 of Skyetel trunking with free number porting when you fund your Skyetel account. No limits on number of simultaneous calls. Quadruple data center redundancy. $25 monthly minimum spend required. Tutorial and sign up details are here.

The lynchpin of Incredible PBX 2020 and beyond is ClearlyIP components which bring management of FreePBX modules and SIP phone integration to a level never before available with any other Asterisk distribution. And now you can configure and reconfigure your new Incredible PBX phones from the convenience of the Incredible PBX GUI.

VitalPBX is perhaps the fastest-growing PBX offering based upon Asterisk with an installed presence in more than 100 countries worldwide. VitalPBX has generously provided a customized White Label version of Incredible PBX tailored for use with all Incredible PBX and VitalPBX custom applications. Follow this link for a free test drive!

Special Thanks to Vitelity. Vitelity is now Voyant Communications and has halted new registrations for the time being. Our special thanks to Vitelity for their unwavering financial support over many years and to the many Nerd Vittles readers who continue to enjoy the benefits of their service offerings. We will keep everyone posted on further developments.

Some Recent Nerd Vittles Articles of Interest…

SMS Dictator: Send SMS Messages Using Any Asterisk Phone

Monday, March 12, 2012 / 1 Comment on SMS Dictator: Send SMS Messages Using Any Asterisk Phone

Here's another Google™ speech-to-text application for your Asterisk® goody bag. Today's installment lets you pick up any phone on your Asterisk system, dictate a brief message, have it transcribed by Google, and then delivered as an SMS text message to any 10-digit number of your choosing. The installation process on PBX in a Flash™ systems takes only a minute. And you'll find Asterisk SMS Messaging to be a welcome addition to your VoIP Swiss Army Knife.

Prerequisites. For the installer to work seamlessly, you'll need a PBX in a Flash 2 server with the PERL gvoice CLI tool. You can test whether this is working by logging into your server as root and issuing the command: gvoice. When prompted for your Google Voice account name, enter it and include @gmail.com. Then enter your password. If you get a gvoice prompt, all is well. Type quit to exit. If you get errors or the gvoice app doesn't exist, click on the gvoice link in this paragraph to get things squared away.

You'll also need a Google Voice™ account that can be used to send the SMS messages. Today's SMS installer will prompt you for your Google Voice account name in the format: myname@gmail.com. Then you'll be prompted for your Google Voice password. Once you've entered your credentials, the rest is automagic. With a little manual tweaking of the installation script, you can get this working on any Asterisk-based server running under Linux.

As configured, SMS Dictator™ uses extension 767 (S-M-S) to generate SMS messages. If this conflicts with an extension on your server, you can edit the extensions_custom.conf dialplan in /etc/asterisk.

Legal Disclaimer. What we're demonstrating today is how to use a publicly accessible web resource to respond to dictation requests generated by a phone connected to your Asterisk server. We're assuming that Google has its legal bases covered and has a right to provide the public service they are offering. We are not vouching for Google or the services being offered in any way. By using our tutorial, YOU AGREE TO ASSUME ALL RISKS, LEGAL AND OTHERWISE, ASSOCIATED WITH USE OF THIS FREELY ACCESSIBLE WEB TOOL. NO WARRANTY EXPRESS OR IMPLIED IS BEING PROVIDED BY US INCLUDING ANY IMPLIED WARRANTY OF FITNESS FOR USE OR MERCHANTABILITY. You, of course, have an absolute right not to read our articles or implement our code if you have reservations of any kind or are unwilling to assume all risks associated with such use. Sorry for legalese, but it's the time in which we live I'm afraid. Plain English: "Don't Shoot the Messenger!"

Installation. To install SMS Dictator, log into your PBX in a Flash server as root and issue the following commands:

cd /root
wget http://nerdvittles.com/sms-dictator.sh
chmod +x sms-dictator.sh
./sms-dictator.sh

Accept the license agreement and fill in your Google Voice credentials when prompted. In under a minute, you'll be ready to test things out.

Taking SMS Dictator for a Spin. Now you're ready to try it. Pick up any phone connected to your Asterisk server. Dial S-M-S (767). When prompted, dictate a brief message and press #. If the transcription played back is correct, press 1. Or you can press 2 to try again. When prompted, enter the 10-digit number of the SMS recipient. If the number read back to you is correct, press 1 to send the SMS message or press 2 to enter a new 10-digit number. It's as simple as that.

AsteriDex Integration. If you're using AsteriDex for your contacts, then it's pretty simple to look up SMS contact numbers from there instead of having to remember them and manually key them in. Log into your server as root and replace the 767 dialplan code in /etc/asterisk/extensions_custom.conf with the following. Be sure to insert your credentials in the gvoice line (3d from the bottom), save your changes, and reload your Asterisk dialplan by entering this command: asterisk -rx "dialplan reload"

; SMS Dictator for AsteriDex
exten => 767,1,Answer
exten => 767,n,Wait(1)
exten => 767,n(record),Flite("After the beep. I will reecord your S.M.S message. When you're finished. press the pound key.")
exten => 767,n,agi(speech-recog.agi,en-US)
exten => 767,n,Noop(= Script returned: ${status} , ${id} , ${confidence} , ${utterance} =)
exten => 767,n,Flite("I think you said: ${utterance}")
exten => 767,n,Flite("If this is correct. press 1.")
exten => 767,n,Flite("To start over. press 2.")
exten => 767,n,Flite("To cancel and hang up. press 3.")
exten => 767,n,Read(MYCHOICE,beep,1)
exten => 767,n,GotoIf($["foo${MYCHOICE}" = "foo1"]?continue)
exten => 767,n,GotoIf($["foo${MYCHOICE}" = "foo2"]?record)
exten => 767,n,Playback(goodbye)
exten => 767,n,Hangup
exten => 767,n(continue),Set(SMSMSG=${utterance})
exten => 767,n(pickcontact),Flite("At the beep say the name of the person or company you wish to contact. Then press the pound key.")
exten => 767,n,agi(speech-recog.agi,en-US)
exten => 767,n,Noop(= Script returned: ${status} , ${id} , ${confidence} , ${utterance} =)
exten => 767,n,AGI(nv-callwho.php,${utterance})
exten => 767,n,NoOp(Number to call: ${NUM2CALL})
exten => 767,n,GotoIf($["foo${NUM2CALL}" = "foo0"]?pickcontact)
exten => 767,n,Flite("Sending S.M.S message. One moment please.")
exten => 767,n,System(gvoice -e GVname@gmail.com -p GVpassword send_sms ${NUM2CALL} "${SMSMSG}")
exten => 767,n,Flite("S.M.S message has been sent. Good bye.")
exten => 767,n,Hangup

Next Steps. The SMS messaging possibilities, of course, are endless. A lively discussion is underway in the PIAF Forums about SMS message blasting using Asterisk. This could include notifications to Little League teams about schedule changes, or alerts from a school about emergencies, or community alerts about tornados. You can probably think up a dozen more on your own. Come join the discussion, and we'll we'll address adjusting today's application to handle SMS message lists for roboSMSing and more in the coming weeks. Enjoy!

3/2/2017 Update: A patched version of pygooglevoice to support SMS messaging is now available here.

Originally published: Monday, March 12, 2012

Need help with Asterisk? Visit the NEW PBX in a Flash Forum.

whos.amung.us If you're wondering what your fellow man is reading on Nerd Vittles these days, wonder no more. Visit our new whos.amung.us statistical web site and check out what's happening. It's a terrific resource both for us and for you.

Special Thanks to Our Generous Sponsors

FULL DISCLOSURE: ClearlyIP, Skyetel, Vitelity, DigitalOcean, Vultr, VoIP.ms, 3CX, Sangoma, TelecomsXchange and VitalPBX have provided financial support to Nerd Vittles and our open source projects through advertising, referral revenue, and/or merchandise. As an Amazon Associate and Best Buy Affiliate, we also earn from qualifying purchases. We’ve chosen these providers not the other way around. Our decisions are based upon their corporate reputation and the quality of their offerings and pricing. Our recommendations regarding technology are reached without regard to financial compensation except in situations in which comparable products at comparable pricing are available from multiple sources. In this limited case, we support our sponsors because our sponsors support us.

BOGO Bonaza: Enjoy state-of-the-art VoIP service with a $10 credit and half-price SIP service on up to $500 of Skyetel trunking with free number porting when you fund your Skyetel account. No limits on number of simultaneous calls. Quadruple data center redundancy. $25 monthly minimum spend required. Tutorial and sign up details are here.

The lynchpin of Incredible PBX 2020 and beyond is ClearlyIP components which bring management of FreePBX modules and SIP phone integration to a level never before available with any other Asterisk distribution. And now you can configure and reconfigure your new Incredible PBX phones from the convenience of the Incredible PBX GUI.

VitalPBX is perhaps the fastest-growing PBX offering based upon Asterisk with an installed presence in more than 100 countries worldwide. VitalPBX has generously provided a customized White Label version of Incredible PBX tailored for use with all Incredible PBX and VitalPBX custom applications. Follow this link for a free test drive!

Special Thanks to Vitelity. Vitelity is now Voyant Communications and has halted new registrations for the time being. Our special thanks to Vitelity for their unwavering financial support over many years and to the many Nerd Vittles readers who continue to enjoy the benefits of their service offerings. We will keep everyone posted on further developments.

Some Recent Nerd Vittles Articles of Interest...

The Perfect Threesome: iNum + VoIP.ms + Google Voice

Monday, February 27, 2012 / 7 Comments on The Perfect Threesome: iNum + VoIP.ms + Google Voice

We’ve got a terrific new VoIP development for you today especially for those who travel internationally. For several years, a VoIP company called VoxBone has been pushing hard to establish an International Number™ (iNum™) for every phone on the planet so that every telephone could call every other telephone at little or no cost. They’re not quite there, but two recent events will certainly hasten the implementation. The first was an announcement from VoIP.ms that they would provide a free iNum DID and free iNum calling to every one of their customers with a credit balance in their account. The second was last week’s announcement from Google that they, too, would support free iNum calling worldwide using any Google Voice account. Today, we’ll show you how to take advantage of these two developments to begin making free calls worldwide using your PBX in a Flash™ server, a WiFi-enabled smartphone, and an available WiFi connection. Basically, the plan is to use free iNum calling to get back to your PBX for dial tone and then use DISA for free Google Voice calling in the U.S. and Canada.

Until everyone has an iNum or Google opens up Google Voice outside North America, the hidden beauty of iNum for those of us who have both is the cost savings that can be achieved by phoning home with iNum from anywhere in the world for free. And, once the call hits your Asterisk® PBX, it’s incredibly simple to route the call to DISA, prompt for a password, and then place a call to anywhere in the U.S. or Canada at no cost with PIAF2™ and Google Voice.

This can be accomplished in several ways. First, you can download a SIP phone and use it in conjunction with your VoIP.ms account and a smartphone to make free iNum calls from any WiFi hotspot in the world. Bria is our favorite on both the iPhone/iPad and Android platforms. If $10 is too rich for your blood, there are some free alternatives: CSipSimple for Android and 3CXPhone for Android or iPhone. A second alternative is to use Google Voice or Gtalk to connect back to your PIAF2 server via iNum and then use DISA and your local trunks to place outbound calls. A final alternative is to take advantage of the numerous local numbers now available in many countries to phone home using iNum. The only cost of these calls is the cost associated with calling the local number. You’ll find a list of the local phone numbers to make these calls on the iNum web site or in the footnote to this article.¹ So today we’ll show you how to set up your PIAF2 server to support free iNum calling. It’s a 15-minute project.

VoIP.ms Setup. To get started, if you’re not already a customer, register for a voip.ms account by filling out their registration form.

Once you submit the form, you’ll have to confirm your registration by clicking on the link that is emailed to you. Then you’re ready to login with your email address and the password you set up when you created your account. That’ll bring you to the Main Portal Page for your new voip.ms account.

You’ll need a positive balance in your VoIP.ms account in order to create your free iNum account so deposit some money using PayPal or a credit card by clicking Finances, Add Funds. The minimum deposit is $25 which can be used to make penny a minute calls in the U.S. and Canada or equally reasonable calls to any phone number in the world. We won’t be doing any of that today. For today, all of our calls will be free thanks to iNum and the generous support of VoIP.ms. But the nest egg will be there as a backup to your other PIAF2 VoIP providers which is an excellent idea anyway.

Like Vitelity, VoIP.ms lets you create subaccounts to compartmentalize your VoIP services. This makes it easy to use VoIP.ms on multiple PIAF2 servers or even standalone SIP telephones. It also provides added security by separating out account names and passwords for VoIP services from your main VoIP.ms portal account that let’s you manage your settings and VoIP funding, a very good idea. So let’s first set up an account to use with Asterisk just to show you how easy it is.

From the Main Portal Menu, click on Subaccounts, Create Subaccount. The Subaccount creation form will display. Fill it out so it looks something like this. Just click on the form below to enlarge it if you want a better view.

Once you’ve clicked the button to create the subaccount, it takes about a minute for voip.ms to activate it. Then click Main Menu, Portal Home. The bottom of the portal page will now show your subaccount.

Let’s create one more subaccount. We’ll use this one so that we can access VoIP.ms from a standard SIP app running on our iPhone or Android device. We can use the subaccount either to make outbound calls directly from VoIP.ms on a pay per minute basis, or we can use it to make free iNum calls. To create the subaccount, repeat the process above and fill in the blanks using your own credentials and a very secure password. Be sure to choose ATA device, IP Phone or Softphone for the Device Type. We always leave International Calls Disabled unless we really plan to make international calls. This will not affect your ability to make iNum calls, and it reduces your financial exposure in the event your subaccount is compromised. Never, ever use auto-replenishment from your credit card on a VoIP provider account from any provider.

Before we get too far along, let’s activate your new iNum DID. Click on DID Numbers, Order DID. When the DID Order Form displays, click on the iNum link to order your free iNum DID.

When the iNum DID order form displays, fill out the form by clicking on the POP location nearest to your server. Then, in the SIP/IAX Routing column, be sure to select the Subaccount we created previously rather than the default Main Account. Finally click the Click Here to Order button.

You’ll get a Confirmation display that shows your new iNum DID. Write it down! We’ve already set up the proper routing for your new iNum DID in the previous step so you can ignore the Managing Your DID message.

That completes the setup of your VoIP.ms account with your free iNum DID. Now let’s configure your PBX in a Flash server to support VoIP.ms and iNum. We’re assuming you already have a PBX in a Flash server configured with at least one Google Voice account activated. If not, stop here and complete that step using the PIAF2 tutorial and optionally the Incredible PBX 3 and Incredible Fax 2 tutorial.

Smartphone SIP Client Setup. We used the free cSipSimple Android app to set up a connection with our second subaccount at VoIP.ms using cSipSimple’s Basic Setup Wizard. Here are the entries required to gain connectivity:

Once your SIP client is connected to VoIP.ms through your smartphone, you can make free iNum calls using this dial syntax: 0118835100xxxxxxxx where xxxxxxxx is the last 8 digits of your iNum beginning with 0. As noted previously, you do NOT have to enable international calls on your VoIP.ms subaccount for these calls to go through.

PBX in a Flash iNum Setup. We’ll be using the FreePBX GUI to configure PBX in a Flash to support iNum. Using your browser, log into the IP address of your server: http://ipaddress/admin. When prompted for your username and password, use maint and whatever FreePBX password you assigned when your server was set up.

To simplify things, we’re going to set up 2 trunks: one for your VoIP.ms subaccount and another for iNum. Begin by choosing Trunks, Add SIP Trunk in the FreePBX GUI. For Trunk Name, use voipms. For Maximum Channels, choose 2. For the Dial Pattern, enter 1 | NXXNXXXXXX and, in Outgoing Settings for the PEER Details, enter the following using your subaccount name and password as well as the POP you chose for your subaccount:

canreinvite=yes
nat=yes
context=from-trunk
host=atlanta.voip.ms
secret=subacctpw
type=peer
username=137786_myinum
disallow=all
allow=ulaw
fromuser=137786_myinum
trustrpid=yes
sendrpid=yes
insecure=invite
qualify=yes

Leave all the fields for Incoming Settings blank. For the Registration String, the syntax is subacctname:subacctpw@atlanta.voip.ms:5060/8835100xxxxxxxx. Using our example and assuming you’re using the Atlanta POP, the entry would look like this where xxxxxxxx is your own 8-digit iNum beginning with 0:

137786_myinum:secretPassword21@atlanta.voip.ms:5060/8835100xxxxxxxx

Verify that your server got a successful registration with your VoIP.ms subaccount by clicking Tools, Asterisk Info, SIP Info.

Now click Setup, Trunks, Add Custom Trunk. For Trunk Name, use iNum. For Maximum Channels, choose 5. For Dial Pattern, use 0XXXXXX. including the period! For Custom Dial String, use SIP/0118835100$OUTNUM$@voipms.

Next, we need to create an Inbound Route. Use your full iNum DID number in the DID Number field, e.g. 8835100xxxxxxxx where xxxxxxxx is your personal iNum beginning with a 0. Activate CallerID Superfecta for the CID Lookup Source. And choose a Destination for the incoming iNum calls. This could be an extension, an IVR, or whatever else you’ve set up on your server. For now, route it to a working extension on your PBX so we can test it below. Then you can edit the inbound route and change it to any destination.

Finally, create an Outbound Route. Name the route OutiNum. For the Dial Pattern, use 0XXXXXX. with the trailing period. For the Trunk Sequence for Matched Routes, choose inum. After you save the trunk settings, move it to the top of your trunk listing in the right column of FreePBX. What this route does is allow you to call other iNum numbers (including your own) by simply dialing the last 8-digits of any iNum that begins with 8835100 or 0118835100. These 8 digits will ALWAYS begin with a 0.

Now let’s modify at least one of your existing Google Voice Outbound Routes so that you also can make iNUM calls with Google Voice by dialing from any extension using the full 8835100xxxxxxxx international number. Go to Outbound Routes and click on the name of one of your Google Voice trunks. Add the following new Dial Pattern and click Submit Changes: 8835100XXXXXXXX

Taking iNum for a Spin. To test things out, use a phone connected to an extension other than the one you chose to route incoming iNum calls to above. Dial the last 8 digits of your own iNum DID, and that extension should begin ringing. Answer the other extension and make sure you have audio in both directions. Next, dial your complete iNum DID beginning with 8835100. This should also cause the other extension to ring even though the call was initiated through your Google Voice trunk. If you’d like to get a Weather Report by Zip Code, we’ve set up an iNum for you to try. Just dial 09901997.
Enjoy!

Originally published: Monday, February 27, 2012

Need help with Asterisk? Visit the PBX in a Flash Forum.
Or Try the New, Free PBX in a Flash Conference Bridge.

whos.amung.us If you’re wondering what your fellow man is reading on Nerd Vittles these days, wonder no more. Visit our new whos.amung.us statistical web site and check out what’s happening. It’s a terrific resource both for us and for you.

Special Thanks to Our Generous Sponsors

FULL DISCLOSURE: ClearlyIP, Skyetel, Vitelity, DigitalOcean, Vultr, VoIP.ms, 3CX, Sangoma, TelecomsXchange and VitalPBX have provided financial support to Nerd Vittles and our open source projects through advertising, referral revenue, and/or merchandise. As an Amazon Associate and Best Buy Affiliate, we also earn from qualifying purchases. We’ve chosen these providers not the other way around. Our decisions are based upon their corporate reputation and the quality of their offerings and pricing. Our recommendations regarding technology are reached without regard to financial compensation except in situations in which comparable products at comparable pricing are available from multiple sources. In this limited case, we support our sponsors because our sponsors support us.

BOGO Bonaza: Enjoy state-of-the-art VoIP service with a $10 credit and half-price SIP service on up to $500 of Skyetel trunking with free number porting when you fund your Skyetel account. No limits on number of simultaneous calls. Quadruple data center redundancy. $25 monthly minimum spend required. Tutorial and sign up details are here.

The lynchpin of Incredible PBX 2020 and beyond is ClearlyIP components which bring management of FreePBX modules and SIP phone integration to a level never before available with any other Asterisk distribution. And now you can configure and reconfigure your new Incredible PBX phones from the convenience of the Incredible PBX GUI.

VitalPBX is perhaps the fastest-growing PBX offering based upon Asterisk with an installed presence in more than 100 countries worldwide. VitalPBX has generously provided a customized White Label version of Incredible PBX tailored for use with all Incredible PBX and VitalPBX custom applications. Follow this link for a free test drive!

Special Thanks to Vitelity. Vitelity is now Voyant Communications and has halted new registrations for the time being. Our special thanks to Vitelity for their unwavering financial support over many years and to the many Nerd Vittles readers who continue to enjoy the benefits of their service offerings. We will keep everyone posted on further developments.

Some Recent Nerd Vittles Articles of Interest…

Local iNum Access Numbers include the following: [↩]

Introducing PBX in a Flash 2 with CentOS 6.2

Friday, January 20, 2012 / 2 Comments on Introducing PBX in a Flash 2 with CentOS 6.2

Today we're delighted to introduce the ultimate Asterisk® platform. It's the all new PBX in a Flash 2™ featuring CentOS® 6.2 and your choice of Asterisk 1.8.8.0 or 10 plus FreePBX® 2.8, 2.9, or 2.10. No other platform gives YOU the flexibility to design a telephony platform that meets your unique requirements. And, of course, no other platform includes any version of CentOS 6, much less 6.2.

Featuring superior scalability, improved performance, better resource management, and unmatched device support, PBX in a Flash 2.0.6.2 brings you the most versatile Asterisk platform on the planet with the latest and greatest releases of virtually every major open source product in the marketplace. And you can choose either the 32-bit or 64-bit platform. For those needing additional Asterisk customization, PIAF2 also provides direct access to Asterisk's menuconfig system which lets you tailor the selection of Asterisk modules you wish to deploy. And, of course, PIAF2 continues to provide the only turnkey Google Voice solution providing immediate free calling throughout the U.S. and Canada. We'll walk you through the 2-minute drill to deploy Google Voice for inbound and outbound calling with FreePBX. And, yes, Incredible PBX 2.9 is fully compatible with the 32-bit release of PIAF 2.0.6.2!

Our special tip of the hat again goes to Tom King, who has spent the better part of four months integrating PIAF2 into the new CentOS 6 releases, three of them to be exact. To suggest that this was not a job for mere mortals doesn't begin to paint the picture of this long and winding road. The good news is we think you'll be delighted with the results. The PBX in a Flash install process now has been streamlined into three distinct components.

After downloading the ISO and burning a CD (32-bit) or DVD (64-bit) to install your new server, here's how it works. First, you get to choose the file system for your new CentOS server. The PIAF2 installer will whir away for about 15 minutes installing CentOS 6.2. When your system reboots, remove the install disk and Phase 2 begins. Here you get to choose your flavor of Asterisk to deploy. We continue to recommend PIAF2-Purple as the stable product for all but pioneers, but Asterisk 10 is out of beta, and we offer you the option of installing it if you wish.

By default with PIAF2, you get your choice of Asterisk 1.8.8.0 or 10.0.0 as well as FreePBX 2.8, 2.9, or 2.10. With the standard PIAF2 ISO installer, you also have the option of exiting to the Linux command prompt to compile a network driver or to select from a broad selection of newer Asterisk releases. If you choose this option, you'll be prompted to log into your server as root with the root password you chose initially. Once logged in, you can execute any series of Linux commands or issue one of the following commands to choose a specific release of Asterisk:

piafdl -p beta_1880_purple (loads Asterisk 1.8.8.10)
piafdl -p beta_1881_purple (loads Asterisk 1.8.8.1)
piafdl -p beta_1882_purple (loads Asterisk 1.8.8.2)
piafdl -p beta_1890_purple (loads Asterisk 1.8.9.0)
piafdl -p beta_1891_purple (loads Asterisk 1.8.9.1)
piafdl -p beta_1892_purple (loads Asterisk 1.8.9.2)
piafdl -p beta_1893_purple (loads Asterisk 1.8.9.3)
piafdl -p beta_1001_red (loads Asterisk 10.0.1)
piafdl -p beta_1010_red (loads Asterisk 10.1.0)
piafdl -p beta_1011_red (loads Asterisk 10.1.1)
piafdl -p beta_1012_red (loads Asterisk 10.1.2)
piafdl -p beta_1013_red (loads Asterisk 10.1.3)

WARNING: Asterisk 10.1.x releases reportedly break Google Voice! The good news is that the new PIAF deployment policy for Asterisk releases is working. We no longer incorporate the latest Asterisk releases as the default PIAF install before independent testing. You, of course, are free to load and test any of the releases you wish using the commands outlined above.

If you compiled a network driver and wish to resume the installation process, just reboot the server. If you chose a specific flavor of Asterisk, simply accept the license agreement and the customized PIAF2 install will continue.

Within a minute or so, your chosen Asterisk installer will load. In Phase 3 (the Config Module), you'll pick your flavor of FreePBX and choose a password for access, set your time zone, and decide whether you want to further customize Asterisk using menuconfig.

If you want to also install Incredible PBX 2.9, be sure to use the 32-bit PIAF2 ISO and choose Asterisk 1.8 and FreePBX 2.9.

Otherwise, the choices are up to you. Once you've made your selections, everything else installs on autopilot unless you opted to use menuconfig. If so, come back in 15 minutes and tailor away. Then press x to save your settings and finish the install. Depending on the speed of your server or virtual machine, the complete install usually takes 30-60 minutes. It's not the fastest Asterisk install on the planet. But, as you learned in high school, faster isn't always better. With PIAF2, you get a fully customized Asterisk environment with the very latest CentOS 6.2 updates.

After the final reboot, you'll have a working PIAF2 server. Open up FreePBX with a browser, enter your Google Voice credentials, create an extension, link an inbound route to that extension to accept calls, restart Asterisk from the command prompt, and you'll have a fully operational PBX in less than 2 minutes.

Creating a PIAF2 Install Disk. To get started, download the PIAF2 ISO of your choice from SourceForge.

Once you have the ISO image in hand, the next step is to burn the ISO image to a DVD. The 32-bit ISO still will fit on a CD if you prefer. If you've never done it before, here's a DVD tutorial that will show you how on either a Windows machine or a Mac. If your machine lacks a CD/DVD drive, there's now a simple procedure for building a USB Flash Drive installer.

Using PIAF2 with Proxmox. For those using Proxmox to host PIAF2 virtual machines, the easiest approach is to log into your server as root, change to the /var/lib/vz/template/iso directory, and issue a wget command to download the SourceForge image of your choice. In building KVM virtual machines with Proxmox, you'll need to allocate at least 768MB of RAM (1024MB recommended) for each image. CentOS 6 has a much larger memory footprint than CentOS 5. Reminder: Be absolutely sure Proxmox is sitting behind a secure hardware-based firewall. It is NOT secure on the open Internet!

Atom-based PC Platform. Unless you're using PIAF2 on a virtual hosting platform, you'll need a dedicated PC. For the least expensive hardware alternative, pick up an Atom-based PC. We previously have recommended against an EEE PC because of the network driver incompatibility with CentOS 5. We'll have to leave it to the pioneers to tell us whether this still applies with CentOS 6. We do know that the refurbished Acer desktops work fine. Someone has actually tested them! And they can easily support a small business with dozens of phones. See these performance benchmarks for details.

Another terrific option (if you hurry) is this refurbished Dell GX620 for $79.99. These won't last long.

FreePBX Setup. After the PIAF2 install finishes, your server will reboot once again. Log into the Linux CLI as root using your root password. Write down the IP address of your server from the status display and verify that everything installed properly. Note that Samba is disabled by default. If you want to use it for Windows Networking, run configure-samba once your server is up and running.

Most of your life with PBX in a Flash will be spent using the FreePBX web GUI and your favorite browser. Just point your browser to the IP address of your server and review the PIAF RSS Feed (as shown above). We recommend checking this RSS Feed daily by pointing your browser to the IP address of your server. The RSS Feed is displayed in the left column of the GUI and will alert you to any newly discovered security vulnerabilities in CentOS, Asterisk, FreePBX, or PIAF2. Click on the Users tab to change to the Admin panel, and then select FreePBX to load the FreePBX GUI.

You also can access the FreePBX GUI directly by pointing your browser to the IP address of your PIAF2 server: http://ipaddress/admin. When prompted for your username and password, the username is maint. The password will be the FreePBX master password you chose in Phase 3 of the PIAF install.

To get a minimal system functioning to make and receive calls, here's the 2-minute drill. You'll need to set up at least one extension with voicemail and configure a free Google Voice account for free calls in the U.S. and Canada. Next, configure inbound and outbound routes to manage incoming and outgoing calls. Finally, add a phone with your extension credentials, and you're done.

A Word About Security. PBX in a Flash has been engineered to run on a server sitting safely behind a hardware-based firewall with NO port exposure from the Internet. Leave it that way! It's your wallet and phone bill that are at stake.

Extension Setup. Now let's set up an extension to get you started. A good rule of thumb for systems with less than 50 extensions is to reserve the IP addresses from 192.x.x.201 to 192.x.x.250 for your phones. Then you can create extension numbers in FreePBX to match those IP addresses. This makes it easy to identify which phone on your system goes with which IP address and makes it easy for end-users to access the phone's GUI to add bells and whistles. To create extension 201 (don't start with 200), click Setup, Extensions, Generic SIP Device, Submit. Then fill in the following blanks USING VERY SECURE PASSWORDS and leaving the defaults in the other fields for the time being.

User Extension ... 201
Display Name ... Home
Outbound CID ... [your 10-digit phone number if you have one; otherwise, leave blank]
Emergency CID ... [your 10-digit phone number for 911 ID if you have one; otherwise, leave blank]

Device Options
secret ... 1299864Xyz [make this unique AND secure!]
dtmfmode ... rfc2833
Voicemail & Directory ... Enabled
voicemail password ... 14332 [make this unique AND secure!]
email address ... yourname@yourdomain.com [if you want voicemail messages emailed to you]
pager email address ... yourname@yourdomain.com [if you want to be paged when voicemail messages arrive]
email attachment ... yes [if you want the voicemail message included in the email message]
play CID ... yes [if you want the CallerID played when you retrieve a message]
play envelope ... yes [if you want the date/time of the message played before the message is read to you]
delete Vmail ... yes [if you want the voicemail message deleted after it's emailed to you]
vm options ... callback=from-internal [to enable automatic callbacks by pressing 3,2 after playing a voicemail message]
vm context ... default

Write down the passwords. You'll need them to configure your SIP phone.

Extension Security. We cannot overstress the need to make your extension passwords secure. All the firewalls in the world won't protect you from malicious phone calls on your nickel if you use your extension number or something like 1234 for your extension password if your SIP or IAX ports happen to be exposed to the Internet.

In addition to making up secure passwords, the latest versions of FreePBX also let you define the IP address or subnet that can access each of your extensions. Use it!!! Once the extensions are created, edit each one and modify the permit field to specify the actual IP address or subnet of each phone on your system. A specific IP address entry should look like this: 192.168.1.142/255.255.255.255. If most of your phones are on a private LAN, you may prefer to use a subnet entry in the permit field like this: 192.168.1.0/255.255.255.0 using your actual subnet.

Adding a Google Voice Trunk. There are lots of trunk providers, and one of the real beauties of having your own PBX is that you don't have to put all of your eggs in the same basket... unlike the AT&T days. We would encourage you to take advantage of this flexibility. With most providers, you don't pay anything except when you actually use their service so you have nothing to lose.

For today, we're going to take advantage of Google's current offer of free calling in the U.S. and Canada through the end of 2012. You also get a free phone number in your choice of area codes. PBX in a Flash now installs a Google Voice module for FreePBX that lets you set up your Google Voice account with PBX in a Flash in just a few seconds once you have your credentials.

Signing Up for Google Voice. You'll need a dedicated Google Voice account to support PBX in a Flash. The more obscure the username (with some embedded numbers), the better off you will be. This will keep folks from bombarding you with unsolicited Gtalk chat messages, and who knows what nefarious scheme will be discovered using Google messaging six months from now. So keep this account a secret!

We've tested this extensively using an existing Gmail account rather than creating a separate account. Take our word for it. Inbound calling is just not reliable. The reason seems to be that Google always chooses Gmail chat as the inbound call destination if there are multiple registrations from the same IP address. So... set up a dedicated Gmail and Google Voice account, and use it exclusively with PBX in a Flash. Google Voice no longer is by invitation only. If you're in the U.S. or have a friend that is, head over to the Google Voice site and register. If you're living on another continent, see MisterQ's posting for some tips on getting set up.

You must choose a telephone number (aka DID) for your new account, or Google Voice calling will not work... in either direction. You also have to tie your Google Voice account to at least one working phone number as part of the initial setup process. Your cellphone number will work just fine. Don't skip this step either. Just enter the provided confirmation code when you tell Google to place the test call to the phone number you entered. Once the number is registered, you can disable it if you'd like in Settings, Voice Setting, Phones. But...

IMPORTANT: Be sure to enable the Google Chat option as one of your phone destinations in Settings, Voice Setting, Phones. That's the destination we need for PBX in a Flash to function with Google Voice! Otherwise, inbound and/or outbound calls will fail. If you don't see this option, you may need to call up Gmail and enable Google Chat there first. Then go back to the Google Voice Settings and enable it. Be sure to try one call each way from Google Chat in Gmail. Then disable Google Chat in GMail for this account. Otherwise, it won't work with PIAF.

While you're still in Google Voice Settings, click on the Calls tab. Make sure your settings match these:

Call Screening - OFF
Call Presentation - OFF
Caller ID (In) - Display Caller's Number
Caller ID (Out) - Don't Change Anything
Do Not Disturb - OFF
Call Options (Enable Recording) - OFF
Global Spam Filtering - ON

Click Save Changes once you adjust your settings. Under the Voicemail tab, plug in your email address so you get notified of new voicemails. Down the road, receipt of a Google Voice voicemail will be a big hint that something has come unglued on your PBX.

Configuring Google Voice Trunk in FreePBX. All trunk configurations now are managed within FreePBX, including Google Voice. This makes it easy to customize PBX in a Flash to meet your specific needs. Click the Setup tab and choose Google Voice in the Third Party Addons. To Add a new Google Voice account, just fill out the form:

Phone number is your 10-digit Google Voice number. Username is your Google Voice account name without @gmail.com. NOTE: You must use a Gmail.com address in the current version of this module! Password is your Google Voice password. NOTE: Don't use 2-stage password protection in this Google Voice account! Be sure to check all three boxes: Add trunk, Add routes, and Agree to TOS. Then click Submit Changes and reload FreePBX. Down the road, you can add additional Google Voice numbers by clicking Add GoogleVoice Account option in the right margin and repeating the drill. For Google Apps support, see this post on the PIAF Forum.

Outbound Routes. The idea behind multiple outbound routes is to save money. Some providers are cheaper to some places than others. It also provides redundancy which costs you nothing if you don't use the backup providers. The Google Voice module actually configures an Outbound Route for 10-digit Google Voice calling as part of the automatic setup. If this meets your requirements, then you can skip this step for today.

Inbound Routes. An Inbound Route tells PBX in a Flash how to route incoming calls. The idea here is that you can have multiple DIDs (phone numbers) that get routed to different extensions or ring groups or departments. For today, we'll build a simple route that directs your Google Voice calls to extension 201. Choose Inbound Routes, leave all of the settings at their default values except enter your 10-digit Google Voice number in the DID Number field. Enable CallerID lookups by choosing CallerID Superfecta in the CID Lookup Source pulldown. Then move to the Set Destination section and choose Extensions in the left pull-down and 201 in the extension pull-down. Now click Submit and save your changes. That will assure that incoming Google Voice calls are routed to extension 201.

IMPORTANT: Before Google Voice calling will actually work, you must restart Asterisk from the Linux command line interface. Log into your server as root and issue this command: amportal restart.

General Settings. Last, but not least, we need to enter an email address for you so that you are notified when new FreePBX updates are released. Scroll to the bottom of the General Settings screen after selecting it from the left panel. Plug in your email address, click Submit, and save your changes. Done!

Configuring a SIP Phone. There are hundreds of terrific SIP telephones and softphones for Asterisk-based systems. Once you get things humming along, you'll want a real SIP telephone such as the $50 Nortel color videophone we've recommended previously. You'll also find lots of additional recommendations on Nerd Vittles and in the PBX in a Flash Forum. If you're like us, we want to make damn sure this stuff works before you shell out any money. So, for today, let's download a terrific (free) softphone to get you started. We recommend X-Lite because there are versions for Windows, Mac, and Linux. So download your favorite from this link. Install and run X-Lite on your Desktop. At the top of the phone, click on the Down Arrow and choose SIP Account Settings, Add. Enter the following information using 201 for your extension and your actual password for extension 201. Then plug in the actual IP address of your PBX in a Flash server instead of 192.168.0.251. Click OK when finished. Your softphone should now show: Available.

Enabling Google Voicemail. Some have requested a way to retain Google's voicemail system for unanswered calls in lieu of using Asterisk voicemail. The advantage is that Google offers a free transcription service for voicemail messages. To activate this, you'll need to edit the [googlein] context in extensions_custom.conf in /etc/asterisk. Just modify the last four lines in the context so that they look like this and then restart Asterisk: amportal restart

;exten => s,n(regcall),Answer
;exten => s,n,SendDTMF(1)
exten => s,n(regcall),Set(DIAL_OPTIONS=${DIAL_OPTIONS}aD(:1))
exten => s,n,Goto(from-trunk,gv-incoming,1)

But I Don't Want to Use Google Voice. If you'd prefer not to use Google Voice at all with PBX in a Flash, that's okay, too. Here's how to disable it and avoid the chatter in the Asterisk CLI. Log into your server as root and edit /etc/asterisk/modules.conf. Change the first three lines in the [modules] context so that they look like this. Then restart Asterisk: amportal restart.

autoload=yes
noload => res_jabber.so
noload => chan_gtalk.so

There's now a patch that automatically adjusts Asterisk to accommodate Google Voice whenever you have added Google Voice extensions to your system. To download and install the patch, visit the PIAF Forum.

Incredible PBX 2.9. If you want all of the awesome Asterisk apps in one easy-to-install package, then Incredible PBX 2.9 is for you. Here's a link to the Nerd Vittles article explaining the 5-minute drill. Enjoy!

Originally published: Monday, December 26, 2011

Need help with Asterisk? Visit the PBX in a Flash Forum.
Or Try the New, Free PBX in a Flash Conference Bridge.

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FULL DISCLOSURE: ClearlyIP, Skyetel, Vitelity, DigitalOcean, Vultr, VoIP.ms, 3CX, Sangoma, TelecomsXchange and VitalPBX have provided financial support to Nerd Vittles and our open source projects through advertising, referral revenue, and/or merchandise. As an Amazon Associate and Best Buy Affiliate, we also earn from qualifying purchases. We’ve chosen these providers not the other way around. Our decisions are based upon their corporate reputation and the quality of their offerings and pricing. Our recommendations regarding technology are reached without regard to financial compensation except in situations in which comparable products at comparable pricing are available from multiple sources. In this limited case, we support our sponsors because our sponsors support us.

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VitalPBX is perhaps the fastest-growing PBX offering based upon Asterisk with an installed presence in more than 100 countries worldwide. VitalPBX has generously provided a customized White Label version of Incredible PBX tailored for use with all Incredible PBX and VitalPBX custom applications. Follow this link for a free test drive!

Special Thanks to Vitelity. Vitelity is now Voyant Communications and has halted new registrations for the time being. Our special thanks to Vitelity for their unwavering financial support over many years and to the many Nerd Vittles readers who continue to enjoy the benefits of their service offerings. We will keep everyone posted on further developments.

Some Recent Nerd Vittles Articles of Interest...

Picking the Best (and worst) Cellphone and Provider for 2012

Thursday, January 5, 2012 / 4 Comments on Picking the Best (and worst) Cellphone and Provider for 2012

We’ve delayed chiming in on favorite cellphones for the past six months because, quite frankly, we were on the fence about which way to jump. We still are. But we do have some things for you to consider now that we’ve tested and used three of the world’s best available cellphones. Along the way, we’ve also encountered more than a few roadblocks that we also want to warn you about.

Like many of you, we were eagerly anticipating the arrival of the iPhone 5. We hadn’t used an iPhone since the original was released, and this seemed like a good time to make the switch. Unfortunately, that was not to be, and we shared the disappointment of many others when the iPhone 4S was released. But read on. Our situation may not be unlike many of you. We travel about once month. It’s typically by car on the interstates. And our destinations are big cities in the U.S. such as Atlanta and Washington, D.C. But just as often our final destination is our beach house at Pawleys Island, South Carolina or our cabin in Balsam Mountain Preserve in the Smoky Mountains of North Carolina.

We have been generally thrilled with the Virgin Mobile Android and Blackberry offerings which provide excellent value (~~originally $25~~ $35 for 300 minutes and an unlimited text and data plan with no contract) and rock-solid Sprint service when you’re in a populated area or traveling down the interstate. Unlike normal Sprint phones which roam on Verizon when you enter an area without Sprint coverage, neither Boost Mobile nor Virgin Mobile has this option. So, once you enter a little beach town or the Smoky Mountains, all bets are off. In fact, you might as well turn your cellphone off. It’s not going to work.

Our solution was to acquire an ObiHai device (a link to Amazon appears in the right column) which provides Google Voice service in your choice of area codes and free calling in the U.S. and Canada for an investment of $50. The monthly cost: $0. You can configure your Google Voice account to also ring your cellphone, your home phone and a vacation home or two simultaneously so that you never miss a call. The only thing it won’t do is ring an extension in a hotel. But that’s what cellphones are for. This worked extremely well for us, but we still missed having a functioning cellphone when we were driving. We decided to leave the family phones on these inexpensive, contract-free plans and acquire one or more of the newer cellphones for business use and testing. By the way, if you root the LG Optimus V phone, you also can add free WiFi tethering for those road trips. So long as you don’t abuse it, Sprint doesn’t seem to mind. So… what to buy?

There have been dozens of good reviews of the best new phones, and we pretty much narrowed down the field to the iPhone 4S, the Samsung Galaxy Nexus, and the Samsung Galaxy S II Skyrocket from AT&T. If you haven’t used Siri, suffice it to say that it catapults the iPhone into a league of its own. The same holds true for the camera comparison. And, with a simple patch of an unrooted iPhone 4S, the camera even supports Panoramic mode.

<rant> We’ve never actually used Verizon, and their service is especially good at our remote sites so we began our quest by ordering an iPhone 4S on release day with a phone call to Verizon. Stacy was extremely helpful in outlining the various plans and indicated that they had a special underway for new iPhone 4S activations. She indicated that the $35 activation fee would be waived. She also provided her personal number (813-410-4413) so that we could contact her for assistance once the phone arrived. We were in a bit of a crunch because we were headed out of town on the same day the phone was supposed to arrive. She assured us the phone would ship overnight and arrive via FedEx before 2 p.m. You can guess the rest of the story. Rather than FedEx, UPS actually attempted to deliver the phone at 6:30 p.m. that evening, well after we had left town. No special handling had been requested by Verizon which meant end-of-day delivery was good enough in the eyes of UPS. Four days later we picked the phone up at UPS which had refused to reschedule delivery for a specific date without payment of an additional special handling charge. By letting them attempt delivery while we were out of town for four days would have meant the phone would have been returned to Verizon.

Setup of the iPhone 4S was uneventful although a call to Verizon was necessary to activate the data service. Two days use around our home office where 3G service was nowhere to be found, and we decided to return the phone. We still were within our 14-day return window without any cancellation penalty. Let the nightmare begin. The phone was returned using a shipping label included in the box, and it arrived back at Verizon within a couple days. We had prepaid for the phone by credit card to the tune of $433.99 so the only charges due were for two days of usage on a $100 a month plan. The first bill arrived before the phone had actually been received. It showed a balance of $134.65 due within 25 days. It included an activation fee. Upon calling Verizon, we were told to disregard the bill and wait on the next one which would clear everything up and remove the activation fee. Four days later, we received the new bill for $464.81 and a notice that payment was now "Past Due" despite the previous bill which indicated that payment was due within 25 days. The entire previous balance was on the bill including the activation fee. In addition, there was a $350 early termination fee and over $39 in fees and taxes. So, yes, they got the phone back. Another call to Verizon, and this time, of course, they could find no record of previous discussions or agreed terms with their sales agent. An hour later a supervisor agreed to take my word for it and, you guessed it, another bill would fix everything. A month later, the third bill arrived with most of the charges removed including a credit for the $74 payment I had made to protect my credit. Another $38 of fees had been added. Call #5 to Verizon, and they agreed to waive the balance due. We’ll see. That was 25 days ago. Bottom line: 11 minutes of rounded up test phone calls and 5 minutes of data usage rounded up to one gigabyte. Cost: $74 so far. Verizon did refund the cost of the phone. Nice!

To suggest that the design of Verizon’s ordering and billing system borders on fraudulent is about the kindest adjective we can muster. Not only is there no paper record of your order to review, but Verizon internally knew the phone had been returned within the 14-day, no termination fee window. And yet their billing system generated a $350 early termination fee in addition to other bogus charges. It’s hard to believe that any of this was accidental given the volume of customers that Verizon handles. And what do folks without a law degree do? Our guess is that more than a few may just pay the charges fearing that their credit will be ruined if they balk. By the third bill, no mortal could decipher the charges and fees including Verizon’s own agents. And, at least to us, that appears to be by design. Our advice is simple. Steer clear of Verizon until they either clean up their act or the Federal Trade Commission does it for them. </rant>

Our next adventure was an iPhone 4S for AT&T which we ordered from our local Apple store. While AT&T has a well earned reputation that’s not far off the Verizon mark, this time around it’s been a pleasant surprise. Apple handled all of the phone setup in minutes. To obtain a credit authorization from AT&T, an agent requested much of the same information you used to provide in buying your first home. Where do you live? How long have you lived there? What was the cost of your home? Where did you live before that? For how long, etc.? We passed.

We already had an AT&T Microcell device which provides AT&T cell access through your local area network. A quick call to AT&T support, and the device was reactivated. AT&T has gotten a bit greedy since we last had service with them. Not only is the unlimited data plan a thing of the past, but, unlike Verizon, your only text messaging option is all-you-can-eat for $20 a month or pay-as-you-go for 20¢ text and 30¢ photo per message. You’re well advised to choose the $20 plan at least for the first month until you’re sure the former owner of your phone number didn’t spend all day and night texting with 100 friends. There’s now a fee to change your phone number, too.

We really can’t say enough good things about the iPhone 4S. I tell folks that it’s like comparing your favorite pair of old shoes to a shiny new pair of boots. It may not be the latest and greatest, but it’s comfortable to use and reliable. If you don’t mind holding your nose because of Apple’s Soup Nazi mentality, then the iPhone 4S is hard to beat. Antennagate appears to be a thing of the past, the screen is spectacular, the camera is awesome (click on the image above and judge for yourself), and Siri is in a league of its own. Just after acquiring the phone, my mother-in-law came to visit. And, of course, I wanted to impress her with Siri by showing how quickly I could figure out my wife’s birthday. So I held the phone up to my ear and said, "When is Mary’s birthday?" Siri promptly responded, "I found six entries for Mary. Which one did you want?" Not cool, Siri. Mental note: Be careful what you ask.

Our adventure continued with the recent release of the new Google phone, Samsung’s Galaxy Nexus. Using a Micro SIM Adapter, we were able to quickly get the Galaxy Nexus up and running on AT&T’s network. We let the phone charge overnight with a WiFi connection to get all of our Google data migrated. The following day, we unplugged the phone and began using it in much the same way as our iPhone 4S: checking emails periodically, reviewing our Twitter stream, and snapping an occasional photo which gets uploaded to Picasa automatically. To make a long story short, the phone blazed through half of its battery life in about 2-1/2 hours. You can read our complete review of the phone on Google+. Suffice it to say, we weren’t impressed. The 5 megapixel camera is 2-year-old technology, the battery cover is not what you’d expect in a $500+ phone, and the face unlocking feature qualifies as gee-whiz stuff, but we unlocked the phone by displaying our own photo from an iPhone 4S. The real dealbreaker for us was the 16GB internal storage limitation on AT&T-compatible phones coupled with the absence of a microSD expansion slot. In short, this new Google phone is anything but state-of-the-art despite the addition of the Ice Cream Sandwich OS which was not that different than existing Android builds.

We’re a big believer in the open source Android platform. So we didn’t give up. AT&T had also announced a new version of Samsung’s Galaxy S II known as Skyrocket. In the past, we’ve been hesitant to try AT&T branded phones because of our experience with the original Samsung Galaxy Tab which was crippled in about every way a provider could cripple an Android device. The most serious limitation was that AT&T locked the device so that apps could only be downloaded from the Android Market. This meant downloads from Amazon’s App Store were barred which in some cases meant higher prices for identical software.

Unlike the Galaxy Nexus, Samsung’s Galaxy S II Skyrocket includes an 8 megapixel camera which rivals the iPhone 4S. See the link above for a photo comparison. We’ve had excellent results with both the iPhone 4S and the Skyrocket. And unlike AT&T’s Galaxy Tab, the Skyrocket was not crippled except insofar as tethering without a 4GB data plan is concerned. For those that can’t live without a rooted phone, this was a 5-minute operation on the Skyrocket device. And, unlike the Galaxy Nexus, we haven’t seen the extreme battery depletion. We easily get a full day’s use out of the Skyrocket.

The only wrinkle with the Galaxy Skyrocket was that the iPhone 4S data plan didn’t work at all with the device. Unlike some other features, this isn’t one you can change yourself using AT&T’s web portal. But a quick call to AT&T will get you switched to the DataPro for Smartphone 4G LTE Plan which is similarly priced. Be sure to follow up by checking their changes on the web portal. In our case, we were switched to the Enterprise version which added an additional $20 a month to already exorbitant data plan charges. Once a Bell Sister, always a Bell Sister. But at least we expect it.

The correct plan is identical to the iPhone 4S offerings except you also get access to AT&T’s new 4G network. Even in the hybrid 4G network areas (aka HSPA+) which roughly doubles 3G performance, the speeds are quite remarkable. The other good news is that, once you’re on the 4G LTE data plan, you can swap back and forth between the Skyrocket phone and 3G service with the iPhone 4S without another phone call since the 4G LTE plan is downward compatible with the 3G network supported by the iPhone 4S. So we’re happy campers at the moment. Both phones work for calling, data, and texting. Switching from one to the other is as easy as swapping the SIM card between the devices. When we’re in a real 4G metropolitan area (which AT&T expanded to 11 new markets today), the Skyrocket device will be our phone of choice. Its speed, performance, huge screen, and gorgeous display are second to none. Coupled with the $5 Groove IP app, you’ll have a perfect Google Voice experience using WiFi with or without a SIM card. In the meantime, we’re still enjoying our old pair of shoes.

Originally published: Thursday, January 5, 2012

Need help with Asterisk? Visit the PBX in a Flash Forum.
Or Try the New, Free PBX in a Flash Conference Bridge.

whos.amung.us If you’re wondering what your fellow man is reading on Nerd Vittles these days, wonder no more. Visit our new whos.amung.us statistical web site and check out what’s happening. It’s a terrific resource both for us and for you.

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FULL DISCLOSURE: ClearlyIP, Skyetel, Vitelity, DigitalOcean, Vultr, VoIP.ms, 3CX, Sangoma, TelecomsXchange and VitalPBX have provided financial support to Nerd Vittles and our open source projects through advertising, referral revenue, and/or merchandise. As an Amazon Associate and Best Buy Affiliate, we also earn from qualifying purchases. We’ve chosen these providers not the other way around. Our decisions are based upon their corporate reputation and the quality of their offerings and pricing. Our recommendations regarding technology are reached without regard to financial compensation except in situations in which comparable products at comparable pricing are available from multiple sources. In this limited case, we support our sponsors because our sponsors support us.

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The lynchpin of Incredible PBX 2020 and beyond is ClearlyIP components which bring management of FreePBX modules and SIP phone integration to a level never before available with any other Asterisk distribution. And now you can configure and reconfigure your new Incredible PBX phones from the convenience of the Incredible PBX GUI.

VitalPBX is perhaps the fastest-growing PBX offering based upon Asterisk with an installed presence in more than 100 countries worldwide. VitalPBX has generously provided a customized White Label version of Incredible PBX tailored for use with all Incredible PBX and VitalPBX custom applications. Follow this link for a free test drive!

Special Thanks to Vitelity. Vitelity is now Voyant Communications and has halted new registrations for the time being. Our special thanks to Vitelity for their unwavering financial support over many years and to the many Nerd Vittles readers who continue to enjoy the benefits of their service offerings. We will keep everyone posted on further developments.

Some Recent Nerd Vittles Articles of Interest…

Introducing PIAF2 and Incredible PBX 2.9 with CentOS 6.1

Thursday, December 15, 2011

We're pleased to introduce the latest and greatest PBX in a Flash™ 2.0.6.1 featuring CentOS® 6.1¹ and the brand-new Incredible PBX™ 2.9 with an incomparable VoIP feature set. PIAF2™ provides turnkey installs of Asterisk® 1.8 or 2.0 with your choice of FreePBX® 2.8, 2.9, or 2.10. And, for those choosing to install Incredible PBX 2.9, it's been engineered to work flawlessly with the 32-bit version of PIAF2 using Asterisk 1.8 and FreePBX 2.9. For the ultimate in performance, a 64-bit version of PIAF2 is also available; however, because of its size, a DVD is required to burn the ISO. And, as noted, it is not compatible with Incredible PBX 2.9.

12/17 Update: Shortly after PIAF2 hit the street, Digium released Asterisk 1.8.8.0 and the first non-beta version of Asterisk 10. New 32-bit and 64-bit PIAF 2.0.6.1.2 ISOs will be available on SourceForge today that incorporate these new builds. In addition, a CentOS 6 video quirk has been identified on some Atom hardware. So the new ISOs include an install option to disable the problematic video testing by kicking off the install with one of the following commands instead of merely pressing the Enter key: ks-nomode, ksraid-nomode, or kslvm-nomode. You'll know if you have the problem if your server locks up. 😉 Finally, because there now are multiple stable versions of Asterisk, we have added the option to selectively choose a version of Asterisk to install. Instead of picking PIAF-Purple or PIAF-Red, you can drop down to the Linux command prompt, log in as root, and issue a command using the following syntax: piafdl -p beta_1872_purple.

Free Google Voice calling in the U.S. and Canada has been extended for calendar year 2012 and now can be configured using the simple FreePBX 2.9 GUI. And you can use it with or without Incredible PBX. Set up one or many Google Voice connections in less than 10 seconds per line. With Incredible PBX, we've also included Andrew Nagy's terrific EndPoint Manager that lets you configure dozens of SIP phones with the click of a button. You'll also find Kennonsoft's terrific new PBX in a Flash UI with HTML5 and CSS3 support for the latest Firefox, Chrome, and IE browsers. And, of course, you still get almost every Asterisk application on the planet preconfigured and ready to use.

With PIAF2, the installation process has been streamlined considerably. At the outset, you will be prompted for some basic information and a root password. Once the CentOS 6.1 install completes and you remove the CD/DVD during the server reboot, you will be prompted for whether you wish to tailor Asterisk using menuconfig, your time zone, the version of FreePBX you wish to install, and your master password for FreePBX access. Once you've answered these few questions, you can kick off the PIAF2 install and walk away. Depending upon the performance of your server, come back in 15-30 minutes. While it's not the quickest install on the planet, it will always be the most current because PIAF2 always loads the latest patches to CentOS as well as Asterisk and FreePBX. In other words, it's worth the wait to know you're installing a secure and up-to-date system. And, as your high school girlfriend probably taught you, faster is not always better.

The Incredible PBX 2.9 Inventory. For those that have never heard of The Incredible PBX, here's the current 2.9 feature set in addition to the base install of PBX in a Flash with the CentOS 6.1, Asterisk 1.8, FreePBX 2.9, and Apache, SendMail, MySQL, PHP, phpMyAdmin, IPtables Linux firewall, Fail2Ban, and WebMin. Cepstral TTS, Faxing, Hamachi VPN, and Mondo Backups are still just one command away and may be installed using the scripts included with base Incredible PBX 2.9 installation.

Amazon S3 Cloud Computing
AsteriDex
Asternic CDR Reports
Baseball Scores & Schedules
CallerID Superfecta (FreePBX Module adds Names to CID Numbers)
SIP Color Videophone Support
CallWho for Asterisk
Cepstral TTS for 32-bit, Asterisk 1.8 (/root/nv/install-cepstral)
Preconfigured Email That Works with SendMail
PIAF Endpoint Manager
ENUMPLUS (Use FreePBX to configure)
Extensions (16 preconfigured with random passwords)
Festival Server and Festival TTS for Asterisk (festival --server &)
Flite TTS for Asterisk
FONmail
FreePBX Backups
Google Voice (preconfigured)
Free Hamachi VPN (install-hamachi)
Hotel-Style Wakeup Calls (FreePBX Module)
Incredible Backups... and Restores
ISN: FreeNum SIP Calling from Any Phone
MeetMe Conference Bridge (just dial C-O-N-F)
Mondo Full System Backups (install-diskbackup)
Incremental Daily Backups (install-dailybackup)
Munin Reports (install-munin)
NewsClips from Yahoo
ODBC Database Support
New PBX in a Flash Registry (show-registry)
PogoPlug Cloud Computing
Reminders by Phone and Web
SAMBA Windows Networking (configure-samba)
SIP URI Outbound Calling (call any SIP URI worldwide for free)
Free Skype Inbound & Outbound Calling (for personal use)
SMS Messaging with Google Voice
Stealth AutoAttendant
TeleYapper
TFTP Server (setup-tftp)
Tide Reports with xTide
Trunk Lister Script (/root/nv/trunks.sh)
Trunks (Vitelity, Gtalk, SIPgate, IPkall, VoIP.ms, and ENUM)
Twitter Interface (Make Free Calls and Send SMS Messages)
Weather by Airport Code
Weather by ZIP Code
Worldwide Weather

Update: Incredible Fax is not yet compatible with PIAF2, but we're working on it.

What began as a kludgey, dual-call, dual-provider Google Voice implementation to take advantage of Google's free PSTN calling in the U.S. and Canada with Asterisk 1.4 and 1.6 is now a zippy-quick, Gtalk-based calling platform that rivals the best SIP-to-SIP calls on the planet and provides virtually instantaneous PSTN connections to almost anybody, anywhere. Trust us! Except for the price which is still free, you'll never know you weren't connected via Ma Bell's overpriced long-distance lines and neither will the Little Mrs. And, yes, our recommended $50 Nortel SIP videophone is plug-and-play.

Just download the latest 32-bit PBX in a Flash 2.0.6.1 ISO from SourceForge, burn to then boot from the PIAF2 CD, choose the PIAF-Purple option to load Asterisk 1.8, and pick FreePBX 2.9 when prompted. Once the PIAF2 install is completed, just run the new Incredible PBX 2.9 installer. In less than an hour, you'll have a turnkey PBX with a local phone number and free calling in the U.S. and Canada via your own Google Voice account plus dozens and dozens of terrific Asterisk applications to keep you busy exploring for months.

Thanks to its Zero Internet Footprint™ design, Incredible PBX 2.9 remains the most secure Asterisk-based PBX around. What this means is The Incredible PBX™ has been engineered to sit safely behind a NAT-based, hardware firewall with no port exposure to your actual server. And you won't find a more full-featured Personal Branch Exchange™ at any price.

Did we mention that all of this telephone goodness is still absolutely FREE!

Prerequisites. Here's what we recommend to get started properly:

Broadband Internet connection
$200-$300 Atom PC²
dLink Router/Firewall. Low Cost: $35 WBR-2310 Best: DGL-4500
Dedicated Google Voice account (not your main Gmail account!)

Installing Incredible PBX 2.9. The installation process is simple and straight-forward. We're down to 3 Easy Steps to Free Calling, and The Incredible PBX will be ready to receive and make free U.S./Canada calls immediately:

1. Install PIAF-Purple & FreePBX 2.9 using 32-bit PIAF2 ISO
2. Download & run Incredible PBX 2.9 installer
3. Configure Google Voice and a softphone or SIP telephone

Installing PBX in a Flash. Here's a quick tutorial to get PBX in a Flash 2.0 installed. To use Incredible PBX 2.9, just install the latest 32-bit version of PBX in a Flash 2.0. Unlike other Asterisk aggregations, PBX in a Flash utilizes a two-step install process. The ISO only installs the CentOS 6.1 operating system. Once CentOS is installed, the server reboots and downloads a payload file that includes Asterisk, FreePBX, and many other VoIP and Linux utilities including all of the new Google Voice components. Just choose the PIAF-Purple payload to get the latest Asterisk 1.8. You'll then be prompted to choose your flavor of FreePBX. Choose FreePBX 2.9. Then set your time zone and set up a password for FreePBX access, and you're all set. As part of the install, yum now will automatically update your operating system to CentOS 6.2 minus the 6.2 kernel.

You can download the 32-bit PIAF2 from SourceForge. Burn the ISO to a CD. Then boot from the installation CD and press the Enter key to begin.

WARNING: This install will completely erase, repartition, and reformat EVERY DISK (including USB flash drives) connected to your system so disable any disk you wish to preserve AND remove any USB flash drives! Press Ctrl-C to cancel.

At the keyboard prompt, tab to OK and press Enter. At the time zone prompt, tab once, highlight your time zone, tab to OK and press Enter. At the password prompt, make up a VERY secure root password. Type it twice. Tab to OK, press Enter. Get a cup of coffee. Come back in about 5 minutes. When the system has installed CentOS 6.1, it will reboot. Remove the CD promptly. After the reboot, choose PIAF-Purple. In less than a minute, you'll be prompted for the FreePBX version you wish to install. Choose 2.9 and fill in your choices for the remaining prompts. Then have a 15-minute cup of coffee. After installation is complete, the machine will reboot a second time. You now have a PBX in a Flash base install. On a stand-alone machine, it takes 30-60 minutes. On a virtual machine, it takes about half that time. Log into your server with your root password and write down the server's IP address. You'll need it to access FreePBX with your browser.

NOTE: For previous users of PBX in a Flash, be aware that this new version automatically runs update-programs, update-fixes, and passwd-master for you. So your system is relatively secure out of the box! See the Proxmox cautionary alert in the footnotes to this article!

Configuring Google Voice. You'll need a dedicated Google Voice account to support Incredible PBX 2.9. If you plan to use the inbound fax capabilities of Incredible PBX 2.9, then you'll want an additional Google Voice line that can be routed to the FAX miscellaneous destination using FreePBX. The more obscure the username (with some embedded numbers), the better off you will be. This will keep folks from bombarding you with unsolicited Gtalk chat messages, and who knows what nefarious scheme will be discovered using Google messaging six months from now. So keep this account a secret!

We've tested this extensively using an existing Gmail account, and inbound calling is just not reliable. The reason seems to be that Google always chooses Gmail chat as the inbound call destination if there are multiple registrations from the same IP address. So, be reasonable. Do it our way! Set up a dedicated Gmail and Google Voice account, and use it exclusively with The Incredible PBX. Google Voice no longer is by invitation only so, if you're in the U.S. or have a friend that is, head over to the Google Voice site and register. If you're living on another continent, see MisterQ's posting for some tips on getting set up.

You must choose a telephone number (aka DID) for your new account, or Google Voice calling will not work... in either direction. Google used to permit outbound Gtalk calls using a fake CallerID, but that obviously led to abuse so it's over! You also have to tie your Google Voice account to at least one working phone number as part of the initial setup process. Your cellphone number will work just fine. Don't skip this step either. Just enter the provided 2-digit confirmation code when you tell Google to place the test call to the phone number you entered. Once the number is registered, you can disable it if you'd like in Settings, Voice Setting, Phones. But...

IMPORTANT: Be sure to enable the Google Chat option as one of your phone destinations in Settings, Voice Setting, Phones. That's the destination we need for The Incredible PBX to work its magic! Otherwise, all inbound and outbound calls will fail. If you don't see this option, you may need to call up Gmail and enable Google Chat there first. Then go back to the Google Voice Settings.

While you're still in Google Voice Settings, click on the Calls tab. Make sure your settings match these:

Call Screening - OFF
Call Presentation - OFF
Caller ID (In) - Display Caller's Number
Caller ID (Out) - Don't Change Anything
Do Not Disturb - OFF
Call Options (Enable Recording) - OFF
Global Spam Filtering - ON

Click Save Changes once you adjust your settings. Under the Voicemail tab, plug in your email address so you get notified of new voicemails. Down the road, receipt of a Google Voice voicemail will be a big hint that something has come unglued on your PBX.

Incredible PBX 2.9 Installation. Log into your server as root and issue the following commands to download and run The Incredible PBX installer:

cd /root
wget http://incrediblepbx.com/incrediblepbx29.x
chmod +x incrediblepbx29.x
./incrediblepbx29.x

When The Incredible PBX install begins, you'll be prompted for your FreePBX maint password. This is required to properly configure CallerID Superfecta for you. Your credentials never leave your server!

Now have another 15-minute cup of coffee, and consider a modest donation to Nerd Vittles... for all of our hard work. 😉 You'll find a link at the top of the page. While you're waiting just make sure that you've heeded our advice and installed your server behind a hardware-based firewall. No ports need to be opened on your firewall to support Incredible PBX. Leave it that way!

One final word of caution is in order regardless of your choice of providers: Do NOT use special characters in any provider passwords, or nothing will work!

Logging in to FreePBX 2.9. Using a web browser, you access the FreePBX GUI by pointing your browser to the IP address of your Incredible PBX. Click on the Users tab. It will change to Admin. Now click the FreePBX button. When prompted for a username, it's maint. When prompted for the password, it's whatever you set up as your maint password when you installed Incredible PBX 2.9. If you forget it, you can always reset it by logging into your server as root and running passwd-master.

Configuring Google Voice Trunks in FreePBX. All trunk configurations now are managed within FreePBX, including Google Voice. This makes it easy to customize your Incredible PBX to meet your specific needs. If you plan to use Google Voice, here's how to quickly configure one or more Google Voice trunks within FreePBX. After logging into FreePBX with your browser, click the Setup tab and choose Google Voice in the Third Party Addons. To Add a new Google Voice account, just fill out the form:

Phone number is your 10-digit Google Voice number. Username is your Google Voice account name without @gmail.com. NOTE: You must use a Gmail.com address in the current version of this module! Password is your Google Voice password. NOTE: Don't use 2-stage password protection in this Google Voice account! Be sure to check all three boxes: Add trunk, Add routes, and Agree to TOS. Then click Submit Changes and reload FreePBX. You can add additional Google Voice numbers by clicking Add GoogleVoice Account option in the right margin and repeating the drill.

While you're still in FreePBX, choose Setup, Extensions, and click on the 701 extension. Write down your extension password which you'll need to configure a phone in a minute.

IMPORTANT LAST STEP: Google Voice will not work unless you restart Asterisk from the Linux command line at this juncture. Using SSH, log into your server as root and issue the following command: amportal restart.

Incredible Fax Installation. If you want the added convenience of having your Incredible PBX double as a free fax machine, run /root/incrediblefax.sh shell script when the Incredible PBX install completes. Plug in your email address for delivery of incoming faxes and enter your home area code when prompted. For every other prompt, just press the Enter key. For complete documentation, see this Nerd Vittles article. Don't forget to REBOOT YOUR SERVER when the install is finished, or faxing won't work!

Also be sure to set up a second, dedicated Google Voice number if you want support for inbound faxing. Once the Google Voice credentials are configured in FreePBX for the additional Google Voice line, simply add an Inbound Route for this DID to point to the FAX misc. destination that comes preconfigured with Incredible PBX 2.9. Just substitute your 10-digit Google Voice number for the DID number shown below. Save your entries and reload FreePBX.

Extension Password Discovery. If you're too lazy to look up your extension 701 password using the FreePBX GUI, you can log into your server as root and issue the following command to obtain the password for extension 701 which we'll need to configure your softphone or color videophone in the next step:

mysql -uroot -ppassw0rd -e"select id,data from asterisk.sip where id='701' and keyword='secret'"

The result will look something like the following where 701 is the extension and 18016 is the randomly-generated extension password exclusively for your Incredible PBX:

+-----+-------+
id data
+-----+-------+
701 18016
+-----+-------+

Configuring a SIP Phone. There are hundreds of terrific SIP telephones and softphones for Asterisk-based systems. Once you get things humming along, you'll want a real SIP telephone such as the $50 Nortel color videophone we've recommended above. You'll also find lots of additional recommendations on Nerd Vittles and in the PBX in a Flash Forum. If you're like us, we want to make damn sure this stuff works before you shell out any money. So, for today, let's download a terrific (free) softphone to get you started. We recommend X-Lite because there are versions for Windows, Mac, and Linux. So download your favorite from this link. Install and run X-Lite on your Desktop. At the top of the phone, click on the Down Arrow and choose SIP Account Settings, Add. Enter the following information using your actual password for extension 701 and the actual IP address of your Incredible PBX server instead of 192.168.0.251. Click OK when finished. Your softphone should now show: Available.

Incredible PBX Test Flight. The proof is in the pudding as they say. So let's try two simple tests. First, let's place an outbound call. Using the softphone, dial your 10-digit cellphone number. Google Voice should transparently connect you. Answer the call and make sure you can send and receive voice on both phones. Second, from another phone, call the Google Voice number that you've dedicated to The Incredible PBX. Your softphone should begin ringing shortly. Answer the call, press 1 to accept the call, and then make sure you can send and receive voice on both phones. Hang up. If everything is working, congratulations!

Here's a brief video demonstration showing how to set up a softphone to use with your Incredible PBX, and it also walks you through several of the dozens of Asterisk applications included in your system.

Solving One-Way Audio Problems. If you experience one-way audio on some of your phone calls, you may need to adjust the settings in /etc/asterisk/sip_custom.conf. Just uncomment the first two lines by removing the semicolons. Then replace 173.15.238.123 with your public IP address, and replace 192.168.0.0 with the subnet address of your private network. There are similar settings in gtalk.conf that can be activated although we've never had to use them. In fact, we've never had to use any of these settings. After making these changes, save the file(s) and restart Asterisk with the command: amportal restart.

Learn First. Explore Second. Even though the installation process has been completed, we strongly recommend you do some reading before you begin your VoIP adventure. VoIP PBX systems have become a favorite target of the hackers and crackers around the world and, unless you have an unlimited bank account, you need to take some time learning where the minefields are in today's VoIP world. Start by reading our Primer on Asterisk Security. We've secured all of your passwords except your root password and your passwd-master password. We're assuming you've put very secure passwords on those accounts as if your phone bill depended upon it. It does! Also read our PBX in a Flash and VPN in a Flash knols. If you're still not asleep, there's loads of additional documentation on the PBX in a Flash documentation web site.

Choosing a VoIP Provider for Redundancy. Nothing beats free when it comes to long distance calls. But nothing lasts forever. And, in the VoIP World, redundancy is dirt cheap. So we strongly recommend you set up another account with Vitelity using our special link below. This gives your PBX a secondary way to communicate with every telephone in the world, and it also gets you a second real phone number for your new system... so that people can call you. Here's how it works. You pay Vitelity a deposit for phone service. They then will bill you $3.99 a month for your new phone number. This $3.99 also covers the cost of unlimited inbound calls (two at a time) delivered to your PBX for the month. For outbound calls, you pay by the minute and the cost is determined by where you're calling. If you're in the U.S., outbound calls to anywhere in the U.S. are a little over a penny a minute. If you change your mind about Vitelity and want a refund of the balance in your account, all you have to do is ask. The trunks for Vitelity already are preconfigured with The Incredible PBX. Just insert your credentials using FreePBX and uncheck the Disable Trunk checkbox. Then add the Vitelity trunk as the third destination for your default outbound route. That's it. Congratulations! You now have a totally redundant phone system.

We've also included Trunk configurations for a dozen of our favorite hosting providers to get you started. You can sign up for service with any of them, insert your credentials in the existing trunk, uncheck the Disable Trunk checkbox, and then adjust your outbound route and add an inbound route for your new DID (if you get one).

Stealth AutoAttendant. When incoming calls arrive, the caller is greeted with a welcoming message from Allison which says something like "Thanks for calling. Please hold a moment while I locate someone to take your call." To the caller, it's merely a greeting. To those "in the know," it's actually an AutoAttendant (aka IVR system) that gives you the opportunity to press a button during the message to trigger the running of some application on your Incredible PBX. As configured, the only option that works is 0 which fires up the Nerd Vittles Apps IVR. It's quite easy to add additional features such as voicemail retrieval or DISA for outbound calling. Just edit the MainIVR option in FreePBX under Setup, IVR. Keep in mind that anyone (anywhere in the world) can choose these options. So be extremely careful not to expose your system to security vulnerabilities by making certain that any options you add have very secure passwords! It's your phone bill. 😉

Configuring Email. You're going to want to be notified when updates are available for FreePBX, and you may also want notifications when new voicemails arrive. Everything already is set up for you except actually entering your email notification address. Using a web browser, open the FreePBX GUI by pointing your browser to the IP address of your Incredible PBX. Then click Administration and choose FreePBX. To set your email address for FreePBX updates, go to Setup, General Settings and scroll to the bottom of the screen. To configure emails to notify you of incoming voicemails, go to Setup, Extensions, 701 and scroll to the bottom of the screen. Then follow your nose. Be sure to reload FreePBX when prompted after saving your changes.

A Word About Security. Security matters to us, and it should matter to you. Not only is the safety of your system at stake but also your wallet and the safety of other folks' systems. Our only means of contacting you with security updates is through the RSS Feed that we maintain for the PBX in a Flash project. This feed is prominently displayed in the web GUI which you can access with any browser pointed to the IP address of your server. Check It Daily! Or add our RSS Feed to your favorite RSS Reader. We also recommend you follow @NerdUno on Twitter. We'll keep you entertained and provide immediate notification of security problems that we hear about. Be safe!

Enabling Google Voicemail. Some have requested a way to retain Google's voicemail system for unanswered calls in lieu of using Asterisk voicemail. The advantage is that Google offers a free transcription service for voicemail messages. To activate this, you'll need to edit the [googlein] context in extensions_custom.conf in /etc/asterisk. Just modify the last four lines in the context so that they look like this and then restart Asterisk: amportal restart

;exten => s,n(regcall),Answer
;exten => s,n,SendDTMF(1)
exten => s,n(regcall),Set(DIAL_OPTIONS=${DIAL_OPTIONS}aD(:1))
exten => s,n,Goto(from-trunk,gv-incoming,1)

Kicking the Tires. OK. That's enough tutorial for today. Let's play. Using your new softphone, begin your adventure by dialing these extensions:

D-E-M-O - Incredible PBX Demo (running on your PBX)
1234*1061 - Nerd Vittles Demo via ISN FreeNum connection to NV
17476009082*1089 - Nerd Vittles Demo via ISN to Google/Gizmo5
Z-I-P - Enter a five digit zip code for any U.S. weather report
6-1-1 - Enter a 3-character airport code for any U.S. weather report
5-1-1 - Get the latest news and sports headlines from Yahoo News
T-I-D-E - Get today's tides and lunar schedule for any U.S. port
F-A-X - Send a fax to an email address of your choice
4-1-2 - 3-character phonebook lookup/dialer with AsteriDex
M-A-I-L - Record a message and deliver it to any email address
C-O-N-F - Set up a MeetMe Conference on the fly
1-2-3 - Schedule regular/recurring reminder (PW: 12345678)
2-2-2 - ODBC/Timeclock Lookup Demo (Empl No: 12345)
2-2-3 - ODBC/AsteriDex Lookup Demo (Code: AME)
Dial *68 - Schedule a hotel-style wakeup call from any extension
1061*1061 - PIAF Support Conference Bridge (Conf#: 1061)
882*1061 - VoIP Users Conference every Friday at Noon (EST)

PBX in a Flash SQLite Registry. Last, but not least, we want to introduce you to the new PBX in a Flash Registry which uses SQLite, a zero-configuration SQL-compatible database engine. After logging into your server as root, just type show-registry for a listing of all of the applications, versions, and install dates of everything on your new server. Choosing the A option will generate registry.txt in the /root folder while the other options will let you review the applications by category on the screen. For example, the G option displays all of The Incredible PBX add-ons that have been installed. Here's the complete list of options:

A - Write the contents of the registry to registry.txt
B - PBX in a Flash install details
C - Extra programs install details
D - Update-fixes status and details
E - RPM install details
F - FreePBX modules install details
G - Incredible PBX install details
Q - Quit this program

And here's a sample from an install we recently completed.

Special Thanks. It's hard to know where to start in expressing our gratitude for all of the participants that made today's incredibly simple-to-use product possible. To Philippe Sultan and the rest of the Asterisk development team, thank you for finally making Jabber jabber with Asterisk. To Leif Madsen, our special thanks for your early pioneering work with Gtalk and Jabber which got this ball rolling. To Philippe Lindheimer, Tony Lewis, and the rest of the FreePBX development team, thanks for FreePBX 2.9 which really makes Asterisk shine. To Lefteris Zafiris, thank you for making Flite work with Asterisk 1.8 thereby preserving all of the Nerd Vittles text-to-speech applications. To Darren Sessions, thanks for whipping app_swift into shape and restoring Cepstral and commercial TTS applications to the land of the living with Asterisk 1.8. And to our pal, Tom King, we couldn't have done it without you. You rolled up your sleeves and really made CentOS 6 and Asterisk 1.8 and 10 sit up and bark. No one will quite understand what an endeavor that is until they try it themselves. You won't find another CentOS 6 implementation of Asterisk, and Tom has made it look incredibly easy. It wasn't! In fact, when CentOS released 6.1 this week, Tom actually shifted gears (again) and rebuilt PIAF2 (in a couple of days) to take advantage of CentOS 6.1. And, last but not least, to our dozens of beta testers, THANK YOU! We've implemented almost all of your suggestions.

Additional Goodies. Be sure to log into your server as root and look through the scripts added in the /root and /root/nv folders. You'll find all sorts of goodies to keep you busy. There's an all-new incrediblefax.sh script that painlessly installs and configures HylaFax and AvantFax for state-of-the-art faxing. The 32-bit install-cepstral script does just what it says. With Allison's Cepstral voice, you'll have the best TTS implementation for Asterisk available. ipscan is a little shell script that will tell you every working IP device on your LAN. trunks.sh tells you all of the Asterisk trunks configured on your system. purgeCIDcache.sh will clean out the CallerID cache in the Asterisk database. convert2gsm.sh shows you how to convert a .wav file to .gsm. munin.pbx will install Munin on your system while awstats.pbx installs AWstats. s3cmd.faq tells you how to quickly activate the Amazon S3 Cloud Computing service. All the other scripts and apps in /root/nv already have been installed for you so don't install them again.

If you've heeded our advice and purchased a PogoPlug, you can link to your home-grown cloud as well. Just add your credentials to /root/pogo-start.sh. Then run the script to enable the PogoPlug Cloud on your server. All of your cloud resources are instantly accessible in /mnt/pogoplug. It's perfect for off-site backups and is included as one of the backup options in the PBX in a Flash backup utilities.

Don't forget to List Yourself in Directory Assistance so everyone can find you by dialing 411. And add your new number to the Do Not Call Registry to block telemarketing calls. Or just call 888-382-1222 from your new number. Enjoy!

Originally published: Thursday, December 15, 2011

VoIP Virtualization with Incredible PBX: OpenVZ and Cloud Solutions

Safely Interconnecting Asterisk Servers for Free Calling

Adding Skype to The Incredible PBX

Adding Incredible Fax to The Incredible PBX

Adding Incredible Backup... and Restore to The Incredible PBX

Adding Remotes, Preserving Security with The Incredible PBX

Remote Phone Meets Travelin' Man with The Incredible PBX

Continue reading Part II.

Continue reading Part III.

Continue reading Part IV.

Support Issues. With any application as sophisticated as this one, you're bound to have questions. Blog comments are a terrible place to handle support issues although we welcome general comments about our articles and software. If you have particular support issues, we encourage you to get actively involved in the PBX in a Flash Forums. It's the best Asterisk tech support site in the business, and it's all free! We maintain a thread with Information, Patches and Bug Fixes for Incredible PBX 2.9. Please have a look. Unlike some forums, ours is extremely friendly and is supported by literally hundreds of Asterisk gurus and thousands of ordinary users just like you. You won't have to wait long for an answer to your question.

Need help with Asterisk? Visit the PBX in a Flash Forum.
Or Try the New, Free PBX in a Flash Conference Bridge.

whos.amung.us If you're wondering what your fellow man is reading on Nerd Vittles these days, wonder no more. Visit our new whos.amung.us statistical web site and check out what's happening. It's a terrific resource both for us and for you.

Special Thanks to Our Generous Sponsors

FULL DISCLOSURE: ClearlyIP, Skyetel, Vitelity, DigitalOcean, Vultr, VoIP.ms, 3CX, Sangoma, TelecomsXchange and VitalPBX have provided financial support to Nerd Vittles and our open source projects through advertising, referral revenue, and/or merchandise. As an Amazon Associate and Best Buy Affiliate, we also earn from qualifying purchases. We’ve chosen these providers not the other way around. Our decisions are based upon their corporate reputation and the quality of their offerings and pricing. Our recommendations regarding technology are reached without regard to financial compensation except in situations in which comparable products at comparable pricing are available from multiple sources. In this limited case, we support our sponsors because our sponsors support us.

BOGO Bonaza: Enjoy state-of-the-art VoIP service with a $10 credit and half-price SIP service on up to $500 of Skyetel trunking with free number porting when you fund your Skyetel account. No limits on number of simultaneous calls. Quadruple data center redundancy. $25 monthly minimum spend required. Tutorial and sign up details are here.

The lynchpin of Incredible PBX 2020 and beyond is ClearlyIP components which bring management of FreePBX modules and SIP phone integration to a level never before available with any other Asterisk distribution. And now you can configure and reconfigure your new Incredible PBX phones from the convenience of the Incredible PBX GUI.

VitalPBX is perhaps the fastest-growing PBX offering based upon Asterisk with an installed presence in more than 100 countries worldwide. VitalPBX has generously provided a customized White Label version of Incredible PBX tailored for use with all Incredible PBX and VitalPBX custom applications. Follow this link for a free test drive!

Special Thanks to Vitelity. Vitelity is now Voyant Communications and has halted new registrations for the time being. Our special thanks to Vitelity for their unwavering financial support over many years and to the many Nerd Vittles readers who continue to enjoy the benefits of their service offerings. We will keep everyone posted on further developments.

Some Recent Nerd Vittles Articles of Interest...

As part of the yum update process, you'll actually end up with CentOS 6.2 minus the 6.2 kernel. [↩]
If you use the recommended Acer Aspire Revo, be advised that it does NOT include a CD/DVD drive. You will need an external USB CD/DVD drive to load the software. Some of these work with CentOS, and some don't. Most HP and Sony drives work; however, we strongly recommend you purchase an external DVD drive from a merchant that will accept returns, e.g. Best Buy, WalMart, Office Depot, Office Max, Staples. You also can run Incredible PBX 2.9 on a virtual machine such as the free Proxmox server. A security vulnerability has been reported in the Proxmox browser so be sure to run your server behind a secure, hardware-based firewall with no port exposure to the actual Proxmox server from the Internet. [↩]

PIAF 101: Taking Asterisk 10 for a Spin

Monday, August 29, 2011 / 8 Comments on PIAF 101: Taking Asterisk 10 for a Spin

There’s been some interest in a quick-and-dirty guide to get PBX in a Flash up and running without much in the way of bells and whistles. So here you go. This step-by-step will get PIAF-Red with Asterisk® 10 or PIAF-Purple with Asterisk 1.8.5.0 or 1.8.6.0¹ humming away. If you’re going to do things this way, then make sure your PIAF server or virtual host with PIAF is sitting behind a secure, hardware-based firewall (such as dLink’s Gaming Router) with NO INTERNET PORT EXPOSURE to your PIAF box!

UPDATE: Digium has dropped support for Google Voice in Asterisk 10 so we no longer recommend Asterisk 10 for production use. You can read all about it here.

Atom-based PC Platform. For the least expensive hardware alternative, pick up an Atom-based PC, preferably not an EEE PC because of the network driver incompatibility with CentOS. The refurbished Revos work fine. Someone has actually tested them! And they can easily support a small business with dozens of phones.

PIAF ISO Setup. Once you have your hardware connected to a reliable Internet source, you’ll need to choose the appropriate ISO for your hardware. If you have a CD-ROM or DVD drive on your server, we’d recommend the 32-bit PIAF 1.7.5.6.3 ISO. Just download it from SourceForge or one of the PIAF mirror sites, burn it to a CD, and then boot your server from the CD. If your server lacks a CD-ROM and DVD drive, then download the brand new 32-bit PIAF 1.7.5.6.3 Flash-Only ISO from SourceForge and copy it to a 1GB or larger thumb drive following the instructions in this Nerd Vittles tutorial. Then boot your server from the thumb drive. You’ll find OpenVZ and VMware templates on our download mirrors as well.

PIAF Installation. Once you’ve booted the PIAF installer, you’ll be prompted to choose an installation method. For most users, simply pressing the Enter key will get things started. Choose a keyboard and time zone when prompted and then enter a very secure root password for your new server. The installer then will load CentOS 5.6 onto your server. When complete, your server will reboot. Remove the CD or Flash Drive at this point, and you’ll be prompted to choose the version of Asterisk to install. Just for fun, choose PIAF-Red which loads the latest Asterisk 10 beta. It works just fine!

During the final phase of the install, you will be prompted to choose a master password for FreePBX® and the other VoIP web utilities. Once your server reboots, log into the Linux CLI using your root password and write down the IP address of your server from the status display.

FreePBX Setup. Most of your life with PBX in a Flash will be spent using the FreePBX web GUI and your favorite browser. Just click on the image below to enlarge. To access the FreePBX GUI, point your browser at the IP address you wrote down. Read the RSS Feed in the PIAF GUI for late-breaking security alerts. Then click on the Users button which will toggle to the Admin menu. Click the FreePBX icon. When prompted for your username and password, the username is maint. The password will be the FreePBX master password you chose in completing the PIAF install.

To get a minimal system functioning, here’s the 5-minute drill. You’ll need to set up at least one extension with voicemail, configure a free Google Voice account for free calls in the U.S. and Canada, configure inbound and outbound routes to manage incoming and outgoing calls, and plug your maint password into CallerID Superfecta so that names arrive with your incoming calls. Once you add a phone with your extension credentials, you’re done.

Extension Setup. Now let’s set up an extension to get you started. A good rule of thumb for systems with less than 50 extensions is to reserve the IP addresses from 192.x.x.201 to 192.x.x.250 for your phones. Then you can create extension numbers in FreePBX to match those IP addresses. This makes it easy to identify which phone on your system goes with which IP address and makes it easy for end-users to access the phone’s GUI to add bells and whistles. To create extension 201 (don’t start with 200), click Setup, Extensions, Generic SIP Device, Submit. Then fill in the following blanks USING VERY SECURE PASSWORDS and leaving the defaults in the other fields for the time being.

User Extension … 201
Display Name … Home
Outbound CID … [your 10-digit phone number if you have one; otherwise, leave blank]
Emergency CID … [your 10-digit phone number for 911 ID if you have one; otherwise, leave blank]

Device Options
secret … 1299864Xyz [make this unique AND secure!]
dtmfmode … rfc2833
Voicemail & Directory … Enabled
voicemail password … 14332 [make this unique AND secure!]
email address … yourname@yourdomain.com [if you want voicemail messages emailed to you]
pager email address … yourname@yourdomain.com [if you want to be paged when voicemail messages arrive]
email attachment … yes [if you want the voicemail message included in the email message]
play CID … yes [if you want the CallerID played when you retrieve a message]
play envelope … yes [if you want the date/time of the message played before the message is read to you]
delete Vmail … yes [if you want the voicemail message deleted after it’s emailed to you]
vm options … callback=from-internal [to enable automatic callbacks by pressing 3,2 after playing a voicemail message]
vm context … default

Write down the passwords. You’ll need them to configure your SIP phone.

Extension Security. We cannot overstress the need to make your extension passwords secure. All the firewalls in the world won’t protect you from malicious phone calls on your nickel if you use your extension number or something like 1234 for your extension password if your SIP or IAX ports happen to be exposed to the Internet. Incredible PBX automatically randomizes all of the extension passwords for you.

In addition to making up secure passwords, the latest versions of FreePBX also let you define the IP address or subnet that can access each of your extensions. Use it!!! Once the extensions are created, edit each one and modify the permit field to specify the actual IP address or subnet of each phone on your system. A specific IP address entry should look like this: 192.168.1.142/255.255.255.255. If most of your phones are on a private LAN, you may prefer to use a subnet entry in the permit field like this: 192.168.1.0/255.255.255.0 using your actual subnet.

Adding a Google Voice Trunk. There are lots of trunk providers, and one of the real beauties of having your own PBX is that you don’t have to put all of your eggs in the same basket… unlike the AT&T days. We would encourage you to take advantage of this flexibility. With most providers, you don’t pay anything except when you actually use their service so you have nothing to lose.

For today, we’re going to take advantage of Google’s current offer of free calling in the U.S. and Canada through the end of this year. You also get a free phone number in your choice of area codes. PBX in a Flash now installs a Google Voice module for FreePBX that lets you set up your Google Voice account with PBX in a Flash in just a few seconds once you have your credentials.

Signing Up for Google Voice. You’ll need a dedicated Google Voice account to support PBX in a Flash. The more obscure the username (with some embedded numbers), the better off you will be. This will keep folks from bombarding you with unsolicited Gtalk chat messages, and who knows what nefarious scheme will be discovered using Google messaging six months from now. So keep this account a secret!

We’ve tested this extensively using an existing Gmail account rather than creating a separate account. Take our word for it. Inbound calling is just not reliable. The reason seems to be that Google always chooses Gmail chat as the inbound call destination if there are multiple registrations from the same IP address. So… set up a dedicated Gmail and Google Voice account, and use it exclusively with PBX in a Flash. Google Voice no longer is by invitation only. If you’re in the U.S. or have a friend that is, head over to the Google Voice site and register. If you’re living on another continent, see MisterQ’s posting for some tips on getting set up.

You must choose a telephone number (aka DID) for your new account, or Google Voice calling will not work… in either direction. You also have to tie your Google Voice account to at least one working phone number as part of the initial setup process. Your cellphone number will work just fine. Don’t skip this step either. Just enter the provided confirmation code when you tell Google to place the test call to the phone number you entered. Once the number is registered, you can disable it if you’d like in Settings, Voice Setting, Phones. But…

IMPORTANT: Be sure to enable the Google Chat option as one of your phone destinations in Settings, Voice Setting, Phones. That’s the destination we need for PBX in a Flash to function with Google Voice! Otherwise, inbound and/or outbound calls will fail. If you don’t see this option, you may need to call up Gmail and enable Google Chat there first. Then go back to the Google Voice Settings and enable it. Be sure to try one call each way from Google Chat in Gmail. Then disable Google Chat in GMail for this account. Otherwise, it won’t work with PIAF.

While you’re still in Google Voice Settings, click on the Calls tab. Make sure your settings match these:

Call Screening – OFF
Call Presentation – OFF
Caller ID (In) – Display Caller’s Number
Caller ID (Out) – Don’t Change Anything
Do Not Disturb – OFF
Call Options (Enable Recording) – OFF
Global Spam Filtering – ON

Click Save Changes once you adjust your settings. Under the Voicemail tab, plug in your email address so you get notified of new voicemails. Down the road, receipt of a Google Voice voicemail will be a big hint that something has come unglued on your PBX.

Configuring Google Voice Trunk in FreePBX. All trunk configurations now are managed within FreePBX, including Google Voice. This makes it easy to customize PBX in a Flash to meet your specific needs. Click the Setup tab and choose Google Voice in the Third Party Addons. To Add a new Google Voice account, just fill out the form:

Phone number is your 10-digit Google Voice number. Username is your Google Voice account name without @gmail.com. NOTE: You must use a Gmail.com address in the current version of this module! Password is your Google Voice password. NOTE: Don’t use 2-stage password protection in this Google Voice account! Be sure to check all three boxes: Add trunk, Add routes, and Agree to TOS. Then click Submit Changes and reload FreePBX. Down the road, you can add additional Google Voice numbers by clicking Add GoogleVoice Account option in the right margin and repeating the drill. For Google Apps support, see this post on the PIAF Forum.

Outbound Routes. The idea behind multiple outbound routes is to save money. Some providers are cheaper to some places than others. It also provides redundancy which costs you nothing if you don’t use the backup providers. The Google Voice module actually configures an Outbound Route for 10-digit Google Voice calling as part of the automatic setup. If this meets your requirements, then you can skip this step for today.

Inbound Routes. An Inbound Route tells PBX in a Flash how to route incoming calls. The idea here is that you can have multiple DIDs (phone numbers) that get routed to different extensions or ring groups or departments. For today, we’ll build a simple route that directs your Google Voice calls to extension 201. Choose Inbound Routes, leave all of the settings at their default values except enter your 10-digit Google Voice number in the DID Number field. Enable CallerID lookups by choosing CallerID Superfecta in the CID Lookup Source pulldown. Then move to the Set Destination section and choose Extensions in the left pull-down and 201 in the extension pull-down. Now click Submit and save your changes. That will assure that incoming Google Voice calls are routed to extension 201.

IMPORTANT: Before Google Voice calling will actually work, you must restart Asterisk from the Linux command line interface. Log into your server as root and issue this command: amportal restart.

CallerID Superfecta Setup. CallerID Superfecta needs to know your maint password in order to access the necessary modules to retrieve CallerID information for inbound calls. Just click Setup, CID Superfecta, and click on Default in the Scheme listings in the right column. Scroll down to the General Options section and insert your maint password in the Password field. You may also want to enable some of the other providers and adjust the order of the lookups to meet your local needs. Click Agree and Save once you have the settings adjusted.

General Settings. Last, but not least, we need to enter an email address for you so that you are notified when new FreePBX updates are released. Scroll to the bottom of the General Settings screen after selecting it from the left panel. Plug in your email address, click Submit, and save your changes. Done!

Adding Plain Old Phones. Before your new PBX will be of much use, you’re going to need something to make and receive calls, i.e. a telephone. For today, you’ve got several choices: a POTS phone, a softphone, or a SIP phone. Option #1 and the best home solution is to use a Plain Old Telephone or your favorite cordless phone set (with 8-10 extensions) if you purchase a little device known as a Sipura SPA-3102. It’s under $70. Be sure you specify that you want an unlocked device, meaning it doesn’t force you to use a particular service provider. This device also supports connection of your PBX to a standard office or home phone line as well as a telephone.

Configuring a SIP Phone. There are hundreds of terrific SIP telephones and softphones for Asterisk-based systems. Once you get things humming along, you’ll want a real SIP telephone such as the $50 Nortel color videophone we’ve recommended previously. You’ll also find lots of additional recommendations on Nerd Vittles and in the PBX in a Flash Forum. If you’re like us, we want to make damn sure this stuff works before you shell out any money. So, for today, let’s download a terrific (free) softphone to get you started. We recommend X-Lite because there are versions for Windows, Mac, and Linux. So download your favorite from this link. Install and run X-Lite on your Desktop. At the top of the phone, click on the Down Arrow and choose SIP Account Settings, Add. Enter the following information using 201 for your extension and your actual password for extension 201. Then plug in the actual IP address of your PBX in a Flash server instead of 192.168.0.251. Click OK when finished. Your softphone should now show: Available.

Enabling Google Voicemail. Some have requested a way to retain Google’s voicemail system for unanswered calls in lieu of using Asterisk voicemail. The advantage is that Google offers a free transcription service for voicemail messages. To activate this, you’ll need to edit the [googlein] context in extensions_custom.conf in /etc/asterisk. Just modify the last four lines in the context so that they look like this and then restart Asterisk: amportal restart

;exten => s,n(regcall),Answer
;exten => s,n,SendDTMF(1)
exten => s,n(regcall),Set(DIAL_OPTIONS=${DIAL_OPTIONS}aD(:1))
exten => s,n,Goto(from-trunk,gv-incoming,1)

But I Don’t Want to Use Google Voice. If you’d prefer not to use Google Voice at all with PBX in a Flash, that’s okay, too. Here’s how to disable it and avoid the chatter in the Asterisk CLI. Log into your server as root and edit /etc/asterisk/modules.conf. Change the first three lines in the [modules] context so that they look like this. Then restart Asterisk: amportal restart.

autoload=yes
noload => res_jabber.so
noload => chan_gtalk.so

Where To Go From Here. We’ve barely scratched the surface of what you can do with your new PBX in a Flash system. If you’re new to all of this, then your next step probably should be last week’s Incredible PBX 2.0 tutorial. It’s a 5-minute addition that installs nearly 50 Asterisk applications that will keep you entertained for the rest of the year. If you’d prefer to do it yourself, then… enjoy!

Originally published: Monday, August 29, 2011

Need help with Asterisk? Visit the PBX in a Flash Forum.
Or Try the New, Free PBX in a Flash Conference Bridge.

whos.amung.us If you’re wondering what your fellow man is reading on Nerd Vittles these days, wonder no more. Visit our new whos.amung.us statistical web site and check out what’s happening. It’s a terrific resource both for us and for you.

Special Thanks to Our Generous Sponsors

FULL DISCLOSURE: ClearlyIP, Skyetel, Vitelity, DigitalOcean, Vultr, VoIP.ms, 3CX, Sangoma, TelecomsXchange and VitalPBX have provided financial support to Nerd Vittles and our open source projects through advertising, referral revenue, and/or merchandise. As an Amazon Associate and Best Buy Affiliate, we also earn from qualifying purchases. We’ve chosen these providers not the other way around. Our decisions are based upon their corporate reputation and the quality of their offerings and pricing. Our recommendations regarding technology are reached without regard to financial compensation except in situations in which comparable products at comparable pricing are available from multiple sources. In this limited case, we support our sponsors because our sponsors support us.

BOGO Bonaza: Enjoy state-of-the-art VoIP service with a $10 credit and half-price SIP service on up to $500 of Skyetel trunking with free number porting when you fund your Skyetel account. No limits on number of simultaneous calls. Quadruple data center redundancy. $25 monthly minimum spend required. Tutorial and sign up details are here.

The lynchpin of Incredible PBX 2020 and beyond is ClearlyIP components which bring management of FreePBX modules and SIP phone integration to a level never before available with any other Asterisk distribution. And now you can configure and reconfigure your new Incredible PBX phones from the convenience of the Incredible PBX GUI.

VitalPBX is perhaps the fastest-growing PBX offering based upon Asterisk with an installed presence in more than 100 countries worldwide. VitalPBX has generously provided a customized White Label version of Incredible PBX tailored for use with all Incredible PBX and VitalPBX custom applications. Follow this link for a free test drive!

Special Thanks to Vitelity. Vitelity is now Voyant Communications and has halted new registrations for the time being. Our special thanks to Vitelity for their unwavering financial support over many years and to the many Nerd Vittles readers who continue to enjoy the benefits of their service offerings. We will keep everyone posted on further developments.

Some Recent Nerd Vittles Articles of Interest…

See this Nerd Vittles article for Asterisk 1.8.6.0 install instructions. [↩]

Just 3 Steps to Paradise: It’s Incredible PBX for Asterisk 1.8

Saturday, June 25, 2011 / 18 Comments on Just 3 Steps to Paradise: It’s Incredible PBX for Asterisk 1.8

UPDATE: Incredible PBX 2.0 has just been released. Here's the article.

Hard to believe it's been over a year since we introduced The Incredible PBX. That makes today really special. And we're especially pleased to introduce a major facelift for the Incredible web site and, more importantly, an awesome new edition of Incredible PBX. Seems only fitting to release it on 5-9, a day synonymous with the level of perfection we're always shooting for. Time will tell. With the recent release of CentOS 5.6 came a new PBX in a Flash 1.7.5.6, and a much more stable Asterisk® 1.8.4.1.¹ We've retweaked Incredible PBX to take advantage of the refinements and added some new features like faxing, SMS messaging, and MLB scores & schedules. Under the covers, you'll find Kennonsoft's incredible new PBX in a Flash UI with HTML5 and CSS3 support for the latest Firefox, Chrome, and IE8 browsers. Later this week, we expect one more iteration of the UI to conquer native Internet Explorer 9.²

What began as a kludgey, dual-call, dual-provider Google Voice implementation to take advantage of Google's free PSTN calling in the U.S. and Canada with Asterisk 1.4 and 1.6 is now a zippy-quick, Gtalk-based calling platform that rivals the best SIP-to-SIP calls on the planet and provides virtually instantaneous PSTN connections to almost anybody, anywhere. Trust us! Except for the price which is still free, you'll never know you weren't connected via Ma Bell's overpriced long-distance lines and neither will the Little Mrs. And, yes, our recommended $50 Nortel SIP videophone is plug-and-play.

Just download the latest PBX in a Flash ISO, burn to then boot from the PIAF CD, choose the Purple Edition to load Asterisk 1.8 and FreePBX 2.8, and then install the new Incredible PBX for Asterisk 1.8. In about an hour, you'll have a turnkey PBX with a local phone number and free calling in the U.S. and Canada via your own Google Voice account plus dozens and dozens of terrific Asterisk applications to keep your head spinning for months.

Thanks to its Zero Internet Footprint™ design, The Incredible PBX remains the most secure Asterisk-based PBX around. What this means is The Incredible PBX™ has been engineered to sit safely behind a NAT-based, hardware firewall with minimal port exposure to your actual server. And you won't find a more full-featured Personal Branch Exchange™ at any price.

Did we mention that all of this telephone goodness is still absolutely FREE!

The Incredible PBX Inventory. For those that have never heard of The Incredible PBX, here's a feature list of components you get in addition to the base install of PBX in a Flash the latest CentOS 5.x, Asterisk 1.8, FreePBX 2.8, and Apache, SendMail, MySQL, PHP, phpMyAdmin, IPtables Linux firewall, Fail2Ban, and WebMin. Cepstral TTS, Fax, Hamachi VPN, and Mondo Backups are just one command away and may be installed using some of the PBX in a Flash-provided scripts.

Amazon S3 Cloud Computing
AsteriDex
Asternic CDR Reports
Baseball Scores & Schedules
CallerID Superfecta (FreePBX Module adds Names to CID Numbers)
SIP Color Videophone Support
CallWho for Asterisk
Cepstral TTS for 32-bit, Asterisk 1.8 3 (/root/nv/install-cepstral)
Preconfigured Email That Works with SendMail
PIAF Endpoint Manager
ENUMPLUS (Use FreePBX to configure)
Extensions (16 preconfigured with random passwords)
FAX with HylaFax & AvantFax (/root/incrediblefax.sh)
FAX on Demand Server (Dial F-O-D)
Festival Server and Festival TTS for Asterisk (festival --server &)
Flite TTS for Asterisk
FONmail
FreePBX Backups
Google Voice (preconfigured)
Free Hamachi VPN (install-hamachi)
Hotel-Style Wakeup Calls (FreePBX Module)
Incredible Backups... and Restores
ISN: FreeNum SIP Calling from Any Phone
MeetMe Conference Bridge (just dial C-O-N-F)
Mondo Full System Backups (install-diskbackup)
Incremental Daily Backups (install-dailybackup)
Munin Reports (install-munin)
NewsClips from Yahoo
ODBC Database Support
New PBX in a Flash Registry (show-registry)
PogoPlug Cloud Computing
Reminders by Phone and Web
SAMBA Windows Networking (setup-samba)
SIP URI Outbound Calling (call any SIP URI worldwide for free)
Free Skype Inbound & Outbound Calling (for personal use)
SMS Messaging with Google Voice
Stealth AutoAttendant
TeleYapper
TFTP Server (setup-tftp)
Tide Reports with xTide
Trunk Lister Script (/root/nv/trunks.sh)
Trunks (Vitelity, Gtalk, SIPgate, IPkall, VoIP.ms, and ENUM)
Twitter Interface (Make Free Calls and Send SMS Messages)
Weather by Airport Code
Weather by ZIP Code
Worldwide Weather

Prerequisites. Here's what we recommend to get started properly:

Broadband Internet connection
$269 Dual-Core Atom PC⁴ on which to run The Incredible PBX
dLink Router/Firewall. Low Cost: $35 WBR-2310 Best: DGL-4500
Dedicated Google Voice account (not your main Gmail account!)

Installing The Incredible PBX. The installation process is simple and straight-forward. We're down to 3 Easy Steps to Free Calling, and The Incredible PBX will be ready to receive and make free U.S./Canada calls immediately:

1. Install PBX in a Flash Purple Edition
2. Download & run The Incredible PBX 1.8 installer
3. Configure a softphone or SIP telephone

Installing PBX in a Flash. Here's a quick tutorial to get PBX in a Flash installed. To use Incredible PBX for Asterisk 1.8, just install the latest 32-bit version of PBX in a Flash. Unlike other Asterisk aggregations, PBX in a Flash utilizes a two-step install process. The ISO only installs the CentOS 5.6 operating system. Once CentOS is installed, the server reboots and downloads a payload file that includes Asterisk, FreePBX, and many other VoIP and Linux utilities including all of the new Google Voice components. Just choose the new Purple Payload to get the latest Asterisk 1.8 release and all of the Google Voice goodies!

You can download the 32-bit PIAF from SourceForge or one of our download mirrors. Burn the ISO to a CD. Then boot from the installation CD and press the Enter key to begin.

WARNING: This install will completely erase, repartition, and reformat EVERY DISK (including USB flash drives) connected to your system so disable any disk you wish to preserve AND remove any USB flash drives! Press Ctrl-C to cancel the install.

At the keyboard prompt, tab to OK and press Enter. At the time zone prompt, tab once, highlight your time zone, tab to OK and press Enter. At the password prompt, make up a VERY secure root password. Type it twice. Tab to OK, press Enter. Get a cup of coffee. Come back in about 5 minutes. When the system has installed CentOS, it will reboot. Remove the CD promptly. After the reboot, choose PIAF-Purple option. Have a 15-minute cup of coffee. After installation is complete, the machine will reboot a second time. You now have a PBX in a Flash base install. On a stand-alone machine, it takes about 30 minutes. On a virtual machine, it takes about half that time. Write down the IP address of your new PIAF server. You'll need it to configure your hardware-based firewall in a minute.

NOTE: For previous users of PBX in a Flash, be aware that this new version automatically runs update-programs, update-fixes, and passwd-master for you. So your system is secure out of the box!

Configuring Google Voice. You'll need a dedicated Google Voice account to support The Incredible PBX. The more obscure the username (with some embedded numbers), the better off you will be. This will keep folks from bombarding you with unsolicited Gtalk chat messages, and who knows what nefarious scheme will be discovered using Google messaging six months from now. So why take the chance. Keep this account a secret!

We've tested this extensively using an existing Gmail account, and inbound calling is just not reliable. The reason seems to be that Google always chooses Gmail chat as the inbound call destination if there are multiple registrations from the same IP address. So, be reasonable. Do it our way! Set up a dedicated Gmail and Google Voice account, and use it exclusively with The Incredible PBX. Google Voice no longer is by invitation only so, if you're in the U.S. or have a friend that is, head over to the Google Voice site and register. If you're living on another continent, see MisterQ's posting for some tips on getting set up.

You must choose a telephone number (aka DID) for your new account, or Google Voice calling will not work... in either direction. Google used to permit outbound Gtalk calls using a fake CallerID, but that obviously led to abuse so it's over! You also have to tie your Google Voice account to at least one working phone number as part of the initial setup process. Your cellphone number will work just fine. Don't skip this step either. Just enter the provided 2-digit confirmation code when you tell Google to place the test call to the phone number you entered. Once the number is registered, you can disable it if you'd like in Settings, Voice Setting, Phones. But...

IMPORTANT: Be sure to enable the Google Chat option as one of your phone destinations in Settings, Voice Setting, Phones. That's the destination we need for The Incredible PBX to work its magic! Otherwise, all inbound and outbound calls will fail. If you don't see this option, you may need to call up Gmail and enable Google Chat there first. Then go back to the Google Voice Settings.

While you're still in Google Voice Settings, click on the Calls tab. Make sure your settings match these:

Call Screening - OFF
Call Presentation - OFF
Caller ID (In) - Display Caller's Number
Caller ID (Out) - Don't Change Anything
Do Not Disturb - OFF
Call Options (Enable Recording) - OFF
Global Spam Filtering - ON

Click Save Changes once you adjust your settings. Under the Voicemail tab, plug in your email address so you get notified of new voicemails. Down the road, receipt of a Google Voice voicemail will be a big hint that something has come unglued on your PBX.

Incredible PBX Installation. Log into your server as root and issue the following commands to download and run The Incredible PBX installer:

cd /root
wget http://incrediblepbx.com/incrediblepbx18.x
chmod +x incrediblepbx18.x
./incrediblepbx18.x

When The Incredible PBX install begins, you'll be prompted for the following:

Google Voice Account Name
Google Voice Password
Gmail Notification Address
FreePBX maint Password

The Google Voice Account Name is the Gmail address for your new dedicated account, e.g. joeschmo@gmail.com. Don't forget @gmail.com! The Google Voice Password is the password for this dedicated account. The Gmail Notification Address is the email address where you wish to receive alerts when incoming and outgoing Google Voice calls are placed using The Incredible PBX. And your FreePBX maint Password is the password you'll use to access FreePBX. It gets set automatically as part of the The Incredible PBX install. By the way, none of this confidential information ever leaves your machine... just in case you were wondering. 🙄

Now have another 15-minute cup of coffee, and consider a modest donation to Nerd Vittles... for all of our hard work. 😉 You'll find a link at the top of the page. While you're waiting just make sure that you've heeded our advice and installed your server behind a hardware-based firewall. No ports need to be opened on your firewall to support Incredible PBX so leave it that way!

Here's a short video demonstration of the original Incredible PBX installer process. It still works just about the same way except there's no longer a second step to get things working.

Incredible Fax Installation. If you want the added convenience of having your Incredible PBX double as a free fax machine, run /root/incrediblefax.sh shell script when the Incredible PBX install completes. Plug in your email address for delivery of incoming faxes and enter your home area code when prompted. For every other prompt, just press the Enter key. For complete documentation, see last week's Nerd Vittles article. We should note that updated versions of HylaFax and AvantFax now have been incorporated into the installer thanks to gvtricks on the PIAF Forums, and Google Voice now seems to be much more reliable for delivery of faxes... if you happen to like FREE. 😉

Our experience suggests that using a single trunk for both voice and fax delivery is hit and miss so you may wish to consider adding an additional trunk just to support faxing. You'll find the templates for adding a second Google Voice trunk in the /tmp directory, and complete instructions are available on the PIAF Forums. We've also provided preconfigured trunk settings for both Vitelity and VoIP.ms if you'd like to try those options as well. Just plug in your credentials and configure an inbound route to map incoming faxes to the Fax Custom Destination. If you want to add support for a second Google Voice trunk, we've included dialplan2.txt and jabber2.conf in /tmp to get you started with the tutorial above.

One final word of caution is in order regardless of your choice of providers: Do NOT use special characters in any provider passwords, or nothing will work!

Logging in to FreePBX. Using a web browser, you access the FreePBX GUI by pointing your browser to the IP address of your Incredible PBX. Click on the Admin tab and choose FreePBX. When prompted for a username, it's maint. When prompted for the password, it's whatever you set up as your maint password when you installed Incredible PBX. If you forget it, you can always reset it by logging into your server as root and running passwd-master.