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The Most Versatile VoIP Provider: FREE PORTING
JUST RELEASED: Visit the Incredible PBX WikiSkyetel Introduces a Spring Boatload of New VoIP Features
Spring is sprung and what better time for our Platinum Sponsor, Skyetel, to introduce a boatload of new features for their already outstanding, triple-redundant VoIP platform. Better yet, you still can take advantage of their half-price VoIP offer on up to $500 of communications services. Whether your wish list included SMS and MMS messaging , or faxing, or SPAM call filtering, or endpoint monitoring, or call recording and transcription, today’s your lucky day. You get all of them in the same familiar Dashboard you’ve been using. Let’s begin with a quick pricing overview and the sign up procedure, then on to the good stuff.
Skyetel Pricing Overview
This summary is not intended to be an exhaustive listing of all Skyetel services. Follow this link for a complete summary of fees and services. Incoming conversational calls are a penny a minute. Traditional DIDs are $1 per month. Toll free numbers are an additional 20¢ per month. Outbound conversational calls are $0.012 per minute. DIDs can be SMS/MMS enabled for 10¢ per month. Incoming SMS messages are a half penny apiece. Outbound SMS messages are a penny. MMS messages are 2¢ each. E911 service is $1.50 per month. CallerID lookups are $0.004 per call. Spam call filtering is $0.006 per inbound call. Voicemail transcription is available for 10¢ per message. Call recording is $.0025/minute. Call transcription is an additional $.005/minute. Storage of call recordings for up to 30 days is free. Effective 10/1/2023, $25/month minimum spend required.
Divide all these prices by 2 when you take advantage of the Nerd Vittles BOGO special below.
Signing Up for Skyetel Service
So here’s the drill to sign up for Skyetel service and take advantage of the Nerd Vittles special. First, complete the Prequalification Form here. You then will be provided a link to the Skyetel site to complete your registration. Once you have registered on the Skyetel site and your account has been activated, open a support ticket and request the BOGO credit for your account by referencing the Nerd Vittles special offer. Greed will get you nowhere. Credit is limited to one per person/company/address/location. If you want to take advantage of the 10% discount on your current service, open another ticket and attach a copy of your last month’s bill. See footnote 1 for the fine print.1 If you have high call volume requirements, document these in your Prequalification Form, and Skyetel will be in touch.
| Original Skyetel Deposit | Skyetel Deposit Match | Available SIP Service $'s |
|---|---|---|
| $20 | $20 | $40 |
| $50 | $50 | $100 |
| $100 | $100 | $200 |
| $200 | $200 | $400 |
| $250 | $250 | $500 |
SMS and MMS Messaging with Postcards
In our original Skyetel article, we documented a simple way to send and receive SMS messages using your Skyetel DIDs. Now Skyetel has released a terrific, open source Docker app, Postcards, that lets you build an SMS and MMS messaging platform for your entire organization. Suffice it to say, anything you ever wanted to do with SMS and MMS messaging, you can do with Postcards. We won’t repeat Skyetel’s excellent tutorial, but you certainly need to visit their site and take Postcards for a spin.
Introducing Skyetel’s New Fax Platform
Every time we read an article predicting the demise of fax technology, we have to chuckle. We’ve been reading the articles for about 30 years now, and fax still is the goto solution for many organizations. Can you spell HIPPA? Finally, Skyetel has dipped its toes in the fax waters by offering an easy-to-use fax solution for receipt of traditional and T.38 faxes. Simply purchase a Skyetel DID and configure it for vFax routing. Enter an email address for delivery of the faxes, and you’re done.
Sending faxes from the Skyetel portal still is on the drawing boards, but it’s coming. In the meantime, Incredible Fax™ which is bundled with all Incredible PBX® platforms will let you send faxes ’til the cows come home with our easy-to-use Hylafax/AvantFax implementation.
Implementing the New Spam Call Filter
One of the most often requested features for any PBX is spam call filtering. Skyetel takes it to the next level by dealing with the spammers before the calls ever reach your PBX. For each of your Skyetel phone numbers, click on the Features tab and set the Spam Call Filter as desired.
Recording and Transcribing Skyetel Calls
As with spam call filtering, recording and/or transcribing Skyetel calls is only a click away. For each of your Skyetel phone numbers, click on the Features tab and set the option desired for Recording and/or Transcribing calls. Recordings and Transcriptions can be managed from your Skyetel Dashboard. Storage is free for up to 30 days, after which they are deleted.
Skyetel Expansion for Canadian Users
Here’s some great news for our Canadian friends. Skyetel has been listening!
- Porting to Skyetel in Canada now is significantly easier and faster
- Awesome reductions in audio round trip times
- Epic reductions in time-to-deliver
- Faster response times to technical issues (and fewer of them!)
- Audio for Canadian calls will now originate from Canadian data centers
- SMS and MMS available on Canadian ported numbers
Skyetel Monitoring of Endpoint Health
In addition to monitoring and reporting the health of all Skyetel services in your web portal, today’s addition allows you to configure Skyetel to not only monitor the State of every registered endpoint but also its Health with realtime metrics of the Latency, Packet Loss, and Jitter of each of your endpoints. Simply check the Network QOS options desired.
Don’t forget to whitelist all of the Skyetel data centers in Incredible PBX:
- /root/add-ip Skyetel-NW 52.41.52.34
- /root/add-ip Skyetel-SW 52.8.201.128
- /root/add-ip Skyetel-NE 52.60.138.31
- /root/add-ip Skyetel-SE 50.17.48.216
- /root/add-ip Skyetel-EU 35.156.192.164
Continue reading the original Nerd Vittles Skyetel tutorial.
Originally published: Tuesday, May 28, 2019 Updated: Wednesday, June 12, 2019
Need help with Asterisk? Visit the VoIP-info Forum.
Special Thanks to Our Generous Sponsors
FULL DISCLOSURE: ClearlyIP, Skyetel, Vitelity, DigitalOcean, Vultr, VoIP.ms, 3CX, Sangoma, TelecomsXchange and VitalPBX have provided financial support to Nerd Vittles and our open source projects through advertising, referral revenue, and/or merchandise. As an Amazon Associate and Best Buy Affiliate, we also earn from qualifying purchases. We’ve chosen these providers not the other way around. Our decisions are based upon their corporate reputation and the quality of their offerings and pricing. Our recommendations regarding technology are reached without regard to financial compensation except in situations in which comparable products at comparable pricing are available from multiple sources. In this limited case, we support our sponsors because our sponsors support us.
BOGO Bonaza: Enjoy state-of-the-art VoIP service with a $10 credit and half-price SIP service on up to $500 of Skyetel trunking with free number porting when you fund your Skyetel account. No limits on number of simultaneous calls. Quadruple data center redundancy. $25 monthly minimum spend required. Tutorial and sign up details are here.
The lynchpin of Incredible PBX 2020 and beyond is ClearlyIP components which bring management of FreePBX modules and SIP phone integration to a level never before available with any other Asterisk distribution. And now you can configure and reconfigure your new Incredible PBX phones from the convenience of the Incredible PBX GUI.
VitalPBX is perhaps the fastest-growing PBX offering based upon Asterisk with an installed presence in more than 100 countries worldwide. VitalPBX has generously provided a customized White Label version of Incredible PBX tailored for use with all Incredible PBX and VitalPBX custom applications. Follow this link for a free test drive!
Special Thanks to Vitelity. Vitelity is now Voyant Communications and has halted new registrations for the time being. Our special thanks to Vitelity for their unwavering financial support over many years and to the many Nerd Vittles readers who continue to enjoy the benefits of their service offerings. We will keep everyone posted on further developments.
- In the unlikely event that Skyetel cannot provide a 10% reduction in your current origination rate and/or DID costs, Skyetel will give you an additional $50 credit to use with the Skyetel service. [↩]
VoiceMail Transcription for VitalPBX Using IBM Watson STT
Our VitalPBX adventure resumes today with one of the most requested PBX features regardless of platform. VoiceMail Transcription simply means that recorded voicemail messages are transcribed using a speech-to-text (STT) engine before being delivered in both written and recorded formats via email. The good news is we’ll show you how to harness IBM Watson’s STT to do the heavy lifting. Their platform is hands-down the best in the industry. And today we’ll walk you through the 5-minute setup procedure for your VitalPBX server.
IBM Watson’s STT solution is a real game-changer for one simple reason. Their STT API performs more accurately than any speech recognition engine in the world. As an added bonus, you won’t have to worry about Google breaking our middleware every month. On the standard plan, voicemail transcription is 2 cents per minute, or you can opt for the LITE plan which provides 100 free minutes every month. It’s worth noting that IBM doesn’t round up minutes. Transcribing two 30-second messages counts as one minute.
https://youtu.be/JWnLgZ58zsw
Obtaining IBM Watson STT Credentials
NOV. 1 UPDATE: IBM has moved the goal posts effective December 1, 2018:
If you’ve already installed the Incredible PBX add-on for VitalPBX, then IBM Watson STT already is in place. All you need is your STT (not TTS) credentials. If you haven’t installed the Incredible PBX add-on, you have two choices to get started. You can either install the Incredible PBX Custom Context now, or you can skip Incredible PBX and set up an IBM Watson account and obtain STT credentials. So start there and write down your STT credentials. You’ll need them in a minute.
Outgoing SMTP Email Setup
You obviously can’t receive voicemail messages by email if your server can’t send emails. So the next step is to configure VitalPBX to assure reliable delivery of outbound email. We strongly recommend using a Gmail account for email relay for the simple reason that many ISPs (such as Comcast) block downstream SMTP mail messages. By using Gmail as a relay host for messages sent from VitalPBX, you avoid the problem. Here’s a simple test to determine whether your server can send emails reliably. Just substitute your email address for yourname@your-email-domain.com.
echo "test" | mail -s testmessage yourname@your-email-domain.com
To configure Gmail as an SMTP relay on your VitalPBX server, login to the GUI and go to Admin:System Settings:Email Settings. Click Use External Mail Server in the Server options. Choose Gmail as the Provider. Insert the From Address to match your Gmail account name. And then enter your Gmail credentials. If you use two-step authentication with your Gmail account, you’ll first need to Obtain an Application Password to use in lieu of your regular Gmail password. Once you’ve completed all of the entries, Save your settings and Reload the Dialplan when prompted. Then send yourself a test email using the fields provided. Don’t proceed until you get this working reliably.
Installing VitalPBX Voice Recognition Engine
1. After logging into your VitalPBX server as root using SSH/Putty:
cd / wget http://incrediblepbx.com/sendmailibm-vitalpbx.tar.gz tar zxvf sendmailibm-vitalpbx.tar.gz rm -f sendmailibm-vitalpbx.tar.gz
2. Now restart Asterisk core services: asterisk -rx "core reload"
3. Edit /usr/sbin/sendmailibm and insert your IBM Watson STT credentials on lines 30 and 31. Change the language on line 34 if you don’t want en-US. Then save the file. NOTE: For new deployments, your API Username should be apikey. And your API Password will be your actual APIkey.
4. Log back into the VitalPBX GUI and configure the extensions desired for email delivery of voicemail. In PBX:Extensions:General, enter an Email Address for each extension. In PBX:Extensions:Voicemail, enter the following data using the password and timezone for each extension. Don’t enable the Delete tab until you have first tested things out.
5. If you’re using Google Voice trunks with an inbound route connecting to one or more extensions, you’ll also need to adjust the Ring Time for incoming calls, or Google Voice’s voicemail may pick up the calls before VitalPBX does. You’ll find the Ring Time setting in PBX:Extensions:Advanced for each extension. We’ve found that 20 seconds works reliably.
Originally published: Monday, April 23, 2018
Got Friends? 7 Countries Have Never Visited Nerd Vittles. 2018 Is Calling! https://t.co/wMfmlhAr16 #asterisk #freepbx #wazo #issabel #IncrediblePBX #3CX pic.twitter.com/kAmAEnwVIw
— Ward Mundy (@NerdUno) January 9, 2018
Need help with VitalPBX? Visit the VitalPBX Forum.
Sad Day. Today we say goodbye to an old friend. Feedjit has been an informative piece in the Nerd Vittles landscape for many years providing a real-time snapshot of the location of our site’s visitors and what they were reading. The following was posted on their web site today: "Due to emerging cyber risks and regulatory requirements, it is not possible to continue to operate Feedjit as a not-for-profit fun service without incurring significant costs. For this reason we are regrettably shutting down the service." We want to join the multitudes who have thanked Mark Maunder and his partner, Kerry, for their tireless efforts in providing this incredible service. We, of course, hope they will reconsider even if it means converting the site into a commercial endeavor. It was a one-of-a-kind offering that will be sorely missed in the blogosphere.
Special Thanks to Our Generous Sponsors
FULL DISCLOSURE: ClearlyIP, Skyetel, Vitelity, DigitalOcean, Vultr, VoIP.ms, 3CX, Sangoma, TelecomsXchange and VitalPBX have provided financial support to Nerd Vittles and our open source projects through advertising, referral revenue, and/or merchandise. As an Amazon Associate and Best Buy Affiliate, we also earn from qualifying purchases. We’ve chosen these providers not the other way around. Our decisions are based upon their corporate reputation and the quality of their offerings and pricing. Our recommendations regarding technology are reached without regard to financial compensation except in situations in which comparable products at comparable pricing are available from multiple sources. In this limited case, we support our sponsors because our sponsors support us.
BOGO Bonaza: Enjoy state-of-the-art VoIP service with a $10 credit and half-price SIP service on up to $500 of Skyetel trunking with free number porting when you fund your Skyetel account. No limits on number of simultaneous calls. Quadruple data center redundancy. $25 monthly minimum spend required. Tutorial and sign up details are here.
The lynchpin of Incredible PBX 2020 and beyond is ClearlyIP components which bring management of FreePBX modules and SIP phone integration to a level never before available with any other Asterisk distribution. And now you can configure and reconfigure your new Incredible PBX phones from the convenience of the Incredible PBX GUI.
VitalPBX is perhaps the fastest-growing PBX offering based upon Asterisk with an installed presence in more than 100 countries worldwide. VitalPBX has generously provided a customized White Label version of Incredible PBX tailored for use with all Incredible PBX and VitalPBX custom applications. Follow this link for a free test drive!
Special Thanks to Vitelity. Vitelity is now Voyant Communications and has halted new registrations for the time being. Our special thanks to Vitelity for their unwavering financial support over many years and to the many Nerd Vittles readers who continue to enjoy the benefits of their service offerings. We will keep everyone posted on further developments.
Triple Treat: Some Asterisk Utilities to Brighten Your Summer
[purehtml id=12]
If you live and breathe Asterisk® but don’t visit the PIAF Forum regularly, you’re missing one of the best VoIP resources on the Internet. To get everyone in the Independence Day mood, we thought we’d share a few of the new goodies that have appeared on the PIAF Forum since The Great Crash of 2013. Although each of these utilities was designed to support PBX in a Flash™ and Incredible PBX™ systems, with a little tweaking, they’ll work equally well on other CentOS 6-based Asterisk servers of any flavor so long as the base version of Asterisk is at least 1.8. They also run just fine with Incredible PBX for the Raspberry Pi.
Import Google Contacts into Asterisk Phonebook. For everyone still using Gmail after the NSA disclosures, this app is for you. Now you can share your Google Contacts with Asterisk as well as the NSA. The beauty of this utility is that it also makes your Google Contacts available as a CallerID Name lookup source for CallerID Superfecta. So all of those cellphone numbers in your contacts will now display real CallerID names when those folks call you. Our special tip of the hat to John Babb for producing the original script and to @raphou for finding it and sharing it with the PIAF community.
Before you can import your Google Contacts into the Asterisk Phonebook, you first need to install Google’s gdata Python client. Just log into your server as root using an SSH client and issue the following commands:
cd /root
mkdir Google
cd Google
wget https://gdata-python-client.googlecode.com/files/gdata-2.0.18.tar.gz
tar zxvf gdata*
cd gdata*
chmod +x setup.py
./setup.py install
wget http://pbxinaflash.com/googlecontacts.py
nano -w googlecontacts.py
Once the editor opens, you need make a couple changes in googlecontacts.py. NOTE: We’ve adjusted the original code for use in the United States. If you’re living elsewhere, then grab the original code on the PIAF Forum.
The code you downloaded looks like this (plus some required indentation):
#!/usr/bin/python
# googlecontacts.py v0.1
# By: John Baab
# Email: rhpot1991@ubuntu.com
# Purpose: syncs contacts from google to asterisk server
# Requirements: python, gdata python client, asterisk
#
# License:
#
# This Package is free software; you can redistribute it and/or
# modify it under the terms of the GNU General Public
# License as published by the Free Software Foundation; either
# version 3 of the License, or (at your option) any later version.
#
# This package is distributed in the hope that it will be useful,
# but WITHOUT ANY WARRANTY; without even the implied warranty of
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
# General Public License for more details.
#
# You should have received a copy of the GNU General Public
# License along with this package; if not, write to the Free Software
# Foundation, Inc., 51 Franklin St, Fifth Floor, Boston, MA 02110-1301 USA
#
# On Debian & Ubuntu systems, a complete copy of the GPL can be found under
# /usr/share/common-licenses/GPL-3, or (at your option) any later version
import atom,re,sys,os
import gdata.contacts
import gdata.contacts.service
def main():
# Change this if you aren't in the US. If you have more than one country code in your contacts,
# then use an empty string and make sure that each number has a country code.
country_code = ""
gd_client = gdata.contacts.service.ContactsService()
gd_client.email = "yourname@gmail.com"
gd_client.password = "your_password"
gd_client.source = 'gcontact2ast'
gd_client.ProgrammaticLogin()
query = gdata.contacts.service.ContactsQuery()
query.max_results = 1000
feed = gd_client.GetContactsFeed(query.ToUri())
# delete all of our contacts before we refetch them, this will allow deletions
os.system("asterisk -rx \'database deltree cidname\'")
# for each phone number in the contacts
for i, entry in enumerate(feed.entry):
for phone in entry.phone_number:
# Strip out any non numeric characters
phone.text = re.sub('\D', '', phone.text)
# Remove leading digit if it exists, we will add this again later for all numbers
# Only if a country code is defined.
if country_code != "":
phone.text = re.sub('^\+?%s' % country_code, '', phone.text)
# Insert the number into the cidname database, reinsert the country code if defined.
os.system("asterisk -rx \'database put cidname %s%s \"%s\"\'" % (country_code,phone.text,entry.title.text))
if __name__ == "__main__":
main()
Before you save the script, you’ll need to make a few adjustments. First, insert your actual Gmail account name and password in lines 37 and 38. If you’re using 2-step authentication with your Google account, remember to generate and use an application-specific password. Your regular password won’t work! Second, if your Google Contacts include more than 1,000 phone entries, adjust the default setting on line 42. Now save the script: Ctrl-X, Y, then Enter. Then make the script executable: chmod +x googlecontacts.py.
Now you’re ready to import your Google Contacts. Just issue the following command: ./googlecontacts.py
You can check whether the import was successful by displaying a list of all the new entries in your Asterisk Phonebook. Here’s the command:
asterisk -rx "database show cidname"
Want to import entries from more than one Google account? It’s easy. Just make a duplicate of the script and repeat the setup process above with your new credentials. You’ll also need to comment out line 46 in the second script so that your previous import doesn’t get wiped out of the Asterisk Phonebook when you run the second script. Just make a mental note to run the scripts in the proper order whenever you wish to update your Asterisk Phonebook.
UPDATES: There’s now an Asterisk Phonebook app for Yealink T46G Color SIP phones. Once installed, you can look up and call numbers in your Asterisk Phonebook by pressing a button on your phone. Read all about it and download the app from the PIAF Forum.
For those using Google to host your own domain, there’s now a patch to let you import your Google Contacts into the Asterisk Phonebook as well. See this post on the PIAF Forum for the procedure.
If you’d like to keep your Asterisk Phonebook sync’d with your Google Contacts, then run the script every night by inserting the following line in /etc/crontab:
9 0 * * * root /root/Google/gdata-2.0.18/googlecontacts.py >/dev/null 2>&1
Now that you have your contacts imported, we need to adjust CallerID Superfecta so that incoming calls are scanned for a phone number match using the Asterisk Phonebook. Using a web browser, open FreePBX® and choose the CallerID Superfecta application. Modify CallerID Superfecta Lookup Sources in FreePBX to include Asterisk Phonebook. Make certain the Asterisk Phonebook entry appears near the top of the list so that it gets examined before any external lookup sources. This speeds up incoming call connections considerably.
Email Daily Call Log to Yourself. Many have requested a simple way to have a snapshot of your incoming daily calls emailed to the Asterisk administrator each day. Special thanks to @Boolah for the code. Using any PIAF system, simply create a file in /root called cdrlog.sh that looks like this:
#!/bin/bash
mysql -u root -ppassw0rd asteriskcdrdb -e 'SELECT calldate, clid FROM cdr WHERE DATE(calldate) = SUBDATE(CURDATE(), 1) AND did <> ""'
For Incredible PBX for the Raspberry Pi, the script should look like this:
#!/bin/bash
mysql -u root -praspberry asteriskcdrdb -e 'SELECT calldate, clid FROM cdr WHERE DATE(calldate) = SUBDATE(CURDATE(), 1) AND did <> ""'
Make the script executable: chmod +x /root/cdrlog.sh
Then run the script: /root/cdrlog.sh
If you’d like the listing of the previous day’s calls emailed to you each day, then add the following entry to /etc/crontab after inserting your actual email address:
8 0 * * * root /root/cdrlog.sh | mail -s "Daily Call Log" yourname@gmail.com >/dev/null 2>&1
Trunk Failure Email Alerts. One of the most frequently requested scripts on the PIAF Forum has been a utility which would alert you when one of your Asterisk trunks has failed. So here you go. This script monitors SIP, IAX2, and Google Voice trunks and sends you an email whenever one or more of the trunks fails. Just download the script, insert your email address at the top of the script, and add an entry to /etc/crontab to check the trunks as often as desired. The default setting is every 5 minutes.
cd /root
wget http://pbxinaflash.com/trunkcheck.tar.gz
tar zxvf trunkcheck.tar.gz
nano -w trunkcheck.sh
echo "5 * * * * root /root/trunkcheck.sh > /dev/null 2>&1" >> /etc/crontab
MP3 Playback of Voicemails with Optional Transcription. And we have a bonus application for you as well. By default, Asterisk voicemails that are delivered to your email address won’t play back on many computers and smartphones. This script fixes that while also providing the option to transcribe the first 15 seconds of the message into text. We’ve only tested this with PIAF-Green with Asterisk 11, but it also should work just fine with Incredible PBX 11 for the Raspberry Pi. To install it, log into your server as root and issue the following commands. If you want to activate the transcription feature, edit the downloaded script and change transcribe=0 to transcribe=1.
cd /root
wget http://pbxinaflash.com/installmp3stt.sh
chmod +x installmp3stt.sh
./installmp3stt.sh
Once you have run the installation script, you’ll need to make a couple of adjustments in the FreePBX GUI. Log into FreePBX 2.11 and choose Settings, Voicemail Admin, Settings and make the following changes:
format: wav|wav49
mailcmd: /usr/sbin/sendmailmp3
Now leave yourself a voicemail message after making certain that you’ve entered an email delivery address for the extension. Enjoy and Happy Fourth!
Deals of the Week. There are a couple of amazing deals still on the street, but you’d better hurry. First, for new customers, Sangoma is offering a board of your choice from a very impressive list at 75% off. For details, see this thread on the PIAF Forum. Second, a new company called Copy.com is offering 20GB of free cloud storage with no restrictions on file size uploads (which are all too common with other free offers). Copy.com has free sync apps for Windows, Macs, and Linux systems. To take advantage of the offer, just click on our referral link here. We get 5GB of extra storage, too, which will help avoid another PIAF Forum disaster.
Originally published: Wednesday, June 26, 2013
Need help with Asterisk? Visit the PBX in a Flash Forum.
Don’t miss the first-ever FreePBX World on August 27-28 at the Mandalay Bay in Las Vegas. For complete details, see this post on the FreePBX blog.
We are pleased to once again be able to offer Nerd Vittles’ readers a 20% discount on registration to attend this year’s 10th Anniversary AstriCon in Atlanta. And, if you hurry, you also can take advantage of the early bird registration discount. Here’s the Nerd Vittles Discount Code: AC13NERD.
Special Thanks to Our Generous Sponsors
FULL DISCLOSURE: ClearlyIP, Skyetel, Vitelity, DigitalOcean, Vultr, VoIP.ms, 3CX, Sangoma, TelecomsXchange and VitalPBX have provided financial support to Nerd Vittles and our open source projects through advertising, referral revenue, and/or merchandise. As an Amazon Associate and Best Buy Affiliate, we also earn from qualifying purchases. We’ve chosen these providers not the other way around. Our decisions are based upon their corporate reputation and the quality of their offerings and pricing. Our recommendations regarding technology are reached without regard to financial compensation except in situations in which comparable products at comparable pricing are available from multiple sources. In this limited case, we support our sponsors because our sponsors support us.
BOGO Bonaza: Enjoy state-of-the-art VoIP service with a $10 credit and half-price SIP service on up to $500 of Skyetel trunking with free number porting when you fund your Skyetel account. No limits on number of simultaneous calls. Quadruple data center redundancy. $25 monthly minimum spend required. Tutorial and sign up details are here.
The lynchpin of Incredible PBX 2020 and beyond is ClearlyIP components which bring management of FreePBX modules and SIP phone integration to a level never before available with any other Asterisk distribution. And now you can configure and reconfigure your new Incredible PBX phones from the convenience of the Incredible PBX GUI.
VitalPBX is perhaps the fastest-growing PBX offering based upon Asterisk with an installed presence in more than 100 countries worldwide. VitalPBX has generously provided a customized White Label version of Incredible PBX tailored for use with all Incredible PBX and VitalPBX custom applications. Follow this link for a free test drive!
Special Thanks to Vitelity. Vitelity is now Voyant Communications and has halted new registrations for the time being. Our special thanks to Vitelity for their unwavering financial support over many years and to the many Nerd Vittles readers who continue to enjoy the benefits of their service offerings. We will keep everyone posted on further developments.
Some Recent Nerd Vittles Articles of Interest…
Googlified Messaging: Asterisk’s New Best Friend
Within the past few months, we've added several hundred million free phone numbers to our Asterisk® PBX by creating a Skype Gateway as well as Gizmo Backdoor Dialing and ENUM interfaces that didn't cost us a dime. And, today, we turn our attention to Google's recent transmogrification of GrandCentral into Google Voice. More specifically, what we want to do is examine some ways to integrate the Google Voice feature set into our existing Asterisk implementations. The potential benefits are enormous. There's free calling in the U.S., free distribution of inbound calls to multiple phone numbers scattered around the country, free SMS messaging and delivery by email, free transcription of voicemail messages into text-based emails, free conferencing, and free GOOG-411, a voice-activated service that let's you find nearby businesses by saying where you are and what you're looking for. For today, we've set our sights on the Google Voice feature set which is easiest to integrate into existing Asterisk systems: free voicemail message transcription, free calling in the United States, and free GOOG-411 directory assistance. For lack of a better term, we call it... Googlified Messaging™. 😉
Update: The original SIP interface to Google Voice described in this posting no longer works. A new approach that really works is now available on Nerd Vittles at this link.
Integrating Google Voice into Asterisk. If there is a recurring theme to Google Voice, it's this. Google Voice was designed to be a user-friendly, interactive messaging system. Google didn't intend to provide a telephony toolkit for Asterisk developers, but they haven't blocked any functionality either. There's no SIP connectivity in Google Voice... at least that is obvious. Can you spell G-I-Z-M-O? Well, that was the first hint. But a simple call trace revealed a lot more. It appears the entire Google Voice platform is SIP-based which makes it a perfect fit with Asterisk.
Because of the Google Voice design, there's no simple way to use your Google Voice DID for incoming call distribution while also integrating voicemail transcription and outbound calling into your Asterisk dialplan. Why? Because you can't take advantage of the free voicemail transcription service with Asterisk if Google Voice is sending inbound calls all over the countryside. So the real key to unlocking the greatness of Googlified Messaging is having two Google Voice accounts so that each can be used for a dedicated purpose. The first account will be used for outbound functions and voicemail transcription while the second is used to manage and route incoming calls. This is important because, for security reasons, you don't want to reveal your Google Voice number that is being used for outbound calling. Why? Because it is a SIP connection, and your Google Voice phone bill is only protected by a 4-digit PIN. If Google hasn't learned about Fail2Ban, they will soon. As this is written, multiple Google Voice accounts aren't possible unless you had more than one GrandCentral account since only GrandCentral users currently are eligible for Google Voice accounts. But that, too, will change!
For today, let's put aside the incoming call routing and concentrate on the remaining Googlified Messaging functionality. We turn first to Google Voice's free transcription of voicemail messages into text-based messages for email delivery to your desktop PC or cellphone.
Voicemail Transcription Overview. We begin with a cautionary note. Google's new automated voicemail transcription service is absolutely incredible... even if it's not quite perfect. We've tried a couple of messages to evaluate the transcription accuracy, and we'll let you judge for yourself.
Actual Message: "Hi. I was just passing through the airport. I hadn't seen you in a couple years, and I thought you might wanna get together for a quickie. Give me a call."
Googlified Transcription: "hi i was just passing through the airport i hadn't seen you in a couple years and i thought you might wanna get together for a quickie give me a call"
As you can see, the accuracy was pretty good. But there are a couple of problems. First, there's no CallerID name associated with inbound calls. So, if the caller doesn't identify himself or herself (especially if the caller is using a pay phone), you're S.O.L. relying on the transcription. But the message and phone number were accurate. It probably would motivate you to quickly connect to your email account and actually listen to the voicemail to decipher the caller's identity and avoid a missed opportunity. 🙂
Actual Message: "Hi. I've read over your corporate acquisitions and merger paper, and it isn't quite accurate with regard to our position."
Googlified Transcription: "hi i have a red over your corporate acquisitions in merger paper and it is a quite accurate with regard to our position"
This second example is a bit more problematic. The same issues apply from the first example. Plus there's a new wrinkle that could be a show stopper: the Googlification of "isn't quite accurate" into "it is a quite accurate." You'd better hope there was more to the message than this before running off to present your paper. It also highlights the difficulty that automated systems have when deciphering conjunctions such as "isn't" which often are used in conversational speech.
Some might suggest that this demonstrates the Google developers actually have their priorities in order. Get the kinks out of the sex jargon before focusing on exciting subject matter such as conjunctions. 🙄
Bottom Line: Googlified Messaging may be a boon to your sex life, but don't stake your job security on it just yet. Also make certain that your voicemail announcement includes a very emphatic request that callers actually identify themselves and leave a callback number where they can be quickly reached.
Google Voice Design. To integrate free voicemail transcription into Asterisk, what we first must do is turn your Google Voice account into a glorified answering machine and message distribution system. When calls arrive on your Google Voice number, they will immediately trigger a greeting message that says something like this:
Thank you for calling Nerd Vittles. No one is available at the moment to take your call. After the tone, please identify yourself, leave a callback number, and a brief message. Your message will be transcribed and delivered to us. We will get back to you promptly. Please begin speaking after the tone.
Once a voicemail message is received, we want Google Voice to transcribe it and email us both the voicemail message and the transcribed text.
Google Voice Setup. Log into your Google Voice account and click Settings, General. In the Voicemail Greeting section of the form, record your greeting message as outlined above. In the Notifications section, identify the email and SMS addresses for delivery of your voicemail messages. In Voicemail Transcripts, check the option to transcribe voicemails. Now click on the Do Not Disturb check box to forward all inbound calls to voicemail.
FreePBX Setup. Obviously there are numerous ways to integrate this transcription service into Asterisk. If you're using FreePBX, here are a couple of simple ways. First, create a Miscellaneous Destination for Google Voice and provide your Google Voice number in the correct format to match your dialplan. Next, if you use a Ring Group to answer incoming calls, choose your new Google Voice Miscellaneous Destination as the "Destination if no Answer." If you're using an IVR to route calls, then perhaps you'll want to add an option to leave a voicemail and have it transcribed for delivery to your email account.
HINT: For rerouting of Asterisk calls to Google Voice, be sure to use an outbound trunk that supports CallerID pass-through. And configure the trunk with a blank CallerID value in FreePBX. Then the actual CallerID of the incoming call will be passed along to Google Voice and stored as part of the voicemail message.
Connecting the Dots. For the visionaries in the audience, you're probably wondering what it would take to add language translation to transcription. So were we. It raises some interesting questions, and some of our early adopters already have tried it. Suffice it to say, it doesn't work yet. But it wouldn't take much effort to run a transcribed message through Google Translate and spit out a Spanish, French, or German message on the other end. Or vice versa: transcribe a German message and translate it into English for email delivery in an English-speaking country. Exciting times, indeed. Stay tuned!
Free U.S. Calls with Google Voice. At least for now, calls through Google Voice to phone numbers in the United States are free. And the rates are quite reasonable to other countries. It's a penny a minute to Canada and two cents a minute to many other countries whose names don't include the word "island." There are several ways to terminate calls through Google Voice with Asterisk. Here's the only way we've found to place outbound calls and also preserve the message transcription functionality.
Log into your Asterisk server as root and edit extensions_custom.conf in the /etc/asterisk folder. In the [from-internal-custom] context, add one or more entries for people you wish to call. Be sure to make the following substitutions to match your Google Voice credentials:
999 - Extension number to call
9876543210 - Your Google Voice DID
8888 - Your Google Voice PIN
1234567890 - Phone number of person to call
And here's the default entry which should be one continuous entry on one line:
exten =>999,1,Dial(SIP/9876543210@216.239.37.15:5061
,30,mD(wwwwwwwwwwww*ww8888ww2ww1234567890#))
When you finish making all the extension entries desired, save the file. Then reload your Asterisk dialplan: asterisk -rx "dialplan reload"
Google Dialer for Asterisk. Another approach for outbound calling with Google Voice would be to create a simple dialer in your Asterisk dialplan. The idea here is that anyone can pick up a phone and dial *GV (which is *48) to place a call. They then will be prompted to enter the 10-digit number to call. This code would be inserted in the same [from-internal-custom] context, and remember to insert your actual Google phone number and PIN in the dial string and keep the entire Dial command on a single line (which we can't do in this blog's template). Reload the Asterisk dialplan when you're finished.
exten => *48,1,Answer
exten => *48,n,Wait(1)
exten => *48,n,Set(TIMEOUT(digit)=15)
exten => *48,n,Set(TIMEOUT(response)=20)
exten => *48,n,Playback(pls-entr-num-uwish2-call)
exten => *48,n,Read(NUM2CALL,beep,10)
exten => *48,n,Playback(pls-wait-connect-call)
exten => *48,n,Dial(SIP/9876543210@216.239.37.15:5061
,30,mD(wwwwwwwwwwww*ww8888ww2ww${NUM2CALL}#))
exten => *48,n,Hangup
Outbound Trunk Alternative. Since the original article was published, our British colleague, Joe Roper, suggested that we also include instructions for configuring Google Voice as a dial-out trunk (instead of an extension) in Asterisk. The advantage of this approach is that outbound calls can be dialed in the traditional way without interaction with voice prompts. The solution we will outline below lets you place a call from any Asterisk phone by dialing the GV prefix plus a 10-digit number. So, to place a call to President Obama in Washington through Google Voice, you'd dial 48-202-456-1111. Good luck with that, but here's how...
First, log into your Asterisk server as root and edit extensions_custom.conf again. This time, go to the very bottom of the file and add the following code using your Google Voice phone number and PIN. Remember to expand the two-line dial string so it fits on a single line with no spaces! Save your changes and reload the dialplan.
[custom-google-voice]
exten => _X.,1,Dial(SIP/9876543210@216.239.37.15:5061
,30,rD(wwwwwwwwwwwwww*www8888www2wwww${EXTEN}#))
exten => _X.,n,Hangup
Next, open FreePBX with a web browser and choose Setup, Trunks, Add Custom Trunk. Insert the following Custom Dial String on the form and Submit Changes and reload the dialplan:
local/$OUTNUM$@custom-google-voice
Finally, choose Setup, Outbound Routes, Add Route and fill in the following entries on the form:
Route Name: GoogleVoice
Dial Pattern: 48|NXXNXXXXXX
Trunk Seq: local/$OUTNUM$@custom-google-voice
Save your changes and reload the Asterisk dial plan one more time to complete the setup. Now you're all set to call the President whenever the urge strikes: 48-202-456-1111. And, remember, it's a free call... at least for now.
Homework. Google also has introduced a slick new directory assistance service which also is free. We'll leave it to you to take the lesson above and create a GOOG-411 entry in your dialplan. HINT: You choose option 3 instead of option 2 after entering your PIN in the Google Voice menu. Enjoy!
Chapter 2. Google Voice: Is the SIP and Asterisk Honeymoon Over?
Chapter 3. The Return of Googlified Messaging With Free U.S. Calling
Special Thanks to Our Generous Sponsors
FULL DISCLOSURE: ClearlyIP, Skyetel, Vitelity, DigitalOcean, Vultr, VoIP.ms, 3CX, Sangoma, TelecomsXchange and VitalPBX have provided financial support to Nerd Vittles and our open source projects through advertising, referral revenue, and/or merchandise. As an Amazon Associate and Best Buy Affiliate, we also earn from qualifying purchases. We’ve chosen these providers not the other way around. Our decisions are based upon their corporate reputation and the quality of their offerings and pricing. Our recommendations regarding technology are reached without regard to financial compensation except in situations in which comparable products at comparable pricing are available from multiple sources. In this limited case, we support our sponsors because our sponsors support us.
BOGO Bonaza: Enjoy state-of-the-art VoIP service with a $10 credit and half-price SIP service on up to $500 of Skyetel trunking with free number porting when you fund your Skyetel account. No limits on number of simultaneous calls. Quadruple data center redundancy. $25 monthly minimum spend required. Tutorial and sign up details are here.
The lynchpin of Incredible PBX 2020 and beyond is ClearlyIP components which bring management of FreePBX modules and SIP phone integration to a level never before available with any other Asterisk distribution. And now you can configure and reconfigure your new Incredible PBX phones from the convenience of the Incredible PBX GUI.
VitalPBX is perhaps the fastest-growing PBX offering based upon Asterisk with an installed presence in more than 100 countries worldwide. VitalPBX has generously provided a customized White Label version of Incredible PBX tailored for use with all Incredible PBX and VitalPBX custom applications. Follow this link for a free test drive!
Special Thanks to Vitelity. Vitelity is now Voyant Communications and has halted new registrations for the time being. Our special thanks to Vitelity for their unwavering financial support over many years and to the many Nerd Vittles readers who continue to enjoy the benefits of their service offerings. We will keep everyone posted on further developments.
Some Recent Nerd Vittles Articles of Interest...
A Baker’s Dozen Asterisk Nuggets from the Forums
Whether you’re new to the Open Source VoIP Community or an old-timer, we wonder how many folks actually miss many of the terrific Asterisk® applications that are hidden in message threads on the various Asterisk forums around the globe. In honor of St. Patty’s Day, today we want to take a stroll through the PBX in a Flash forum just to demonstrate what you may be missing by not visiting the forums or subscribing to some of the better syndication feeds.
Skype Gateway to Asterisk. If you read our recent column on integrating a Skype gateway into your Asterisk server, good for you. But, if you missed the forum dialog which followed release of the article, you missed all sorts of enhancements and system integration tips which made the Skype gateway a much better fit on many systems.
CallerID Superfecta. One of the most perplexing issues facing those that implement VoIP telephony solutions is wrestling with CallerID issues which flow from the ongoing Baby Bell phonebook monopoly. Many of you may have tried our CallerID Superfecta application which provides CallerID lookups for FreePBX-based systems using AsteriDex, Google Phonebook, AnyWho, and WhitePages. But, if you’d explored the forum additions to CallerID Superfecta, you would have uncovered an incredibly slick FreePBX installer as well as support for WhoCalled.us and Telcodata plus SugarCRM as well as numerous fixes for syntax changes on the various lookup sources.
Faxing with Asterisk. Other than CalleriD, there’s probably no issue that generates more consternation in the Asterisk community than fax integration. We reintroduced nvfax for Asterisk 1.4 recently. But, if you’d been following the forums, you’d also know that HylaFax and AvantFax now can be easily integrated into PBX in a Flash thanks to the work of Joe Roper and Tony Shiffer.
A2Billing for Asterisk. Another application that’s been difficult to get working with Asterisk has been A2Billing, a sophisticated calling card and PBX billing system. There really never has been a clear, concise cookbook for getting the software installed and properly configured. Once again, thanks to Joe and Tony, this forum thread provides a step-by-step tutorial for getting every facet of A2Billing installed and properly configured.
Asterisk Stickies. This is another promising Asterisk web application for PBX in a Flash that pops up stickies when incoming calls are received. You then can add the contact to your phonebook and also generate the XML code to update the phone directory on Grandstream and Cisco phone sets. It also supports click-to-dial from the web interface. You can keep up with the progress of this developing application in this very active message thread.
Text-to-Speech FreePBX Module. Just today a new TTS module for FreePBX was introduced which lets you generate TTS announcements for use with any FreePBX-based Asterisk system.
Overhead Paging with Asterisk 1.4. Most workplaces need some sort of overhead paging system. With the tips in this thread and any Asterisk 1.4 server, it’s incredibly easy to implement.
Streaming Music on Hold. We introduced streaming audio for Asterisk over three years ago in the Asterisk 1.2 days. A new message thread has updated that technology to support Internet radio using any Asterisk 1.4 server.
Email Alerts on Trunk Failures. For those that rely upon Asterisk systems to do real work, it’s essential to know when access to your carrier has failed so that you can make adjustments to your outbound and inbound trunks. This thread provides a simple tutorial and script to get you started.
Outbound Emails with Asterisk and SendMail. Another one of our Top 5 most perplexing problems with Asterisk is getting an outbound email capability with SendMail working reliably. Part of this is the configuration hassles with SendMail. But service providers such as Comcast have made matters worse by blocking outbound access to port 25 on most non-business accounts. Here’s a message thread that will walk you through configuring SendMail to use Gmail as your outbound SMTP relay host, and you’ll never have an email problem again on your Asterisk server.
Voicemail Notification. Unified messaging may be everyone’s dream but the reality is that it would be nice to be called on your cellphone when a new voicemail arrived at your office. The Voicemail Notification System does just that. And this thread integrates the original design into a FreePBX module.
Configuration Editor for FreePBX. FreePBX stores much of its magic in Asterisk config files. At least in PBX in a Flash, we hide some of these files to protect the integrity of your system. In addition, changes made to some of these files will get overwritten the next time FreePBX is started since it populates a lot of the information in these config files from data stored in MySQL tables. For those that want to learn more about the FreePBX, there now is a configuration file editor which will let you view and edit any FreePBX config file on your system. You’ll find a complete tutorial in the forums.
Hotel-Style Wakeup Calls. A few weeks ago we covered Tony Shiffer’s new add-on module for FreePBX that provides hotel-style wakeup calls for Asterisk systems. This code actually had been available in the forum for several months and is yet another reason to frequently check the new message threads.
Mac OS X Scripting Package. Since publication, a new link to a Treasure Trove of Goodies for Mac OS X has been posted including a link to the new Mac OS X Scripting Package and Asterisk binaries for Mac OS X from Sven Slezak at Mezzo.
Syndication Syntax. Many forums provide a syndication feed link, but many do not. For vBulletin-based forums, the basic syntax for an RSS feed looks like this:
http://fqdn.com/forum/external.php
You can refine the type of feed you want by specifying the type: RSS, RSS2, ATOM, or XML. For example, to pull down a feed from the PBX in a Flash forum, here’s the syntax for the various formats that are supported:
http://pbxinaflash.com/forum/external.php?type=RSS
http://pbxinaflash.com/forum/external.php?type=RSS2
http://pbxinaflash.com/forum/external.php?type=ATOM
http://pbxinaflash.com/forum/external.php?type=XML
You can further refine the feed by narrowing it down to a particular forum of interest. For example, to retrieve the latest threads from the PBX in a Flash Open Discussion forum, the syntax looks like this:
http://pbxinaflash.com/forum/external.php?type=RSS2&forumids=2
Finally, here’s the list of forum ID numbers for the PBX in a Flash forum:
2 – Open Discussion
3 – Help
4 – Endpoints
5 – Trunks
6 – Providers
7 – Wish List
9 – Bug Reporting & Fixes
10 – Add-On Install Instructions
Something We Missed? There are hundreds of additional Asterisk apps hiding in the woodwork. Please share your discoveries by posting a comment and link below. Enjoy!
Want a Bootable PBX in a Flash Drive? Our Atomic Flash bootable USB flash installer for PBX in a Flash has been quite the hit. Special thanks to all of our generous contributors! Atomic Flash provides all of the goodies in the VPN in a Flash system featured last month on Nerd Vittles. You can build a complete turnkey system using almost any current generation PC with a SATA drive and this USB flash installer in less than 15 minutes!
If you’d like to put your name in the hat for a chance to win a free one delivered to your door, just post a comment with your best PBX in a Flash story.1
Be sure to include your real email address which will not be posted. The winner will be chosen by drawing an email address out of a hat (the old fashioned way!) from all of the comments posted over the next several weeks.
And it still isn’t too late to make a contribution of $50 or more to the PBX in a Flash project and get a free Atomic Flash installer delivered to your door as our special thank you gift. See this Nerd Vittles article for details.
Special Thanks to Our Generous Sponsors
FULL DISCLOSURE: ClearlyIP, Skyetel, Vitelity, DigitalOcean, Vultr, VoIP.ms, 3CX, Sangoma, TelecomsXchange and VitalPBX have provided financial support to Nerd Vittles and our open source projects through advertising, referral revenue, and/or merchandise. As an Amazon Associate and Best Buy Affiliate, we also earn from qualifying purchases. We’ve chosen these providers not the other way around. Our decisions are based upon their corporate reputation and the quality of their offerings and pricing. Our recommendations regarding technology are reached without regard to financial compensation except in situations in which comparable products at comparable pricing are available from multiple sources. In this limited case, we support our sponsors because our sponsors support us.
BOGO Bonaza: Enjoy state-of-the-art VoIP service with a $10 credit and half-price SIP service on up to $500 of Skyetel trunking with free number porting when you fund your Skyetel account. No limits on number of simultaneous calls. Quadruple data center redundancy. $25 monthly minimum spend required. Tutorial and sign up details are here.
The lynchpin of Incredible PBX 2020 and beyond is ClearlyIP components which bring management of FreePBX modules and SIP phone integration to a level never before available with any other Asterisk distribution. And now you can configure and reconfigure your new Incredible PBX phones from the convenience of the Incredible PBX GUI.
VitalPBX is perhaps the fastest-growing PBX offering based upon Asterisk with an installed presence in more than 100 countries worldwide. VitalPBX has generously provided a customized White Label version of Incredible PBX tailored for use with all Incredible PBX and VitalPBX custom applications. Follow this link for a free test drive!
Special Thanks to Vitelity. Vitelity is now Voyant Communications and has halted new registrations for the time being. Our special thanks to Vitelity for their unwavering financial support over many years and to the many Nerd Vittles readers who continue to enjoy the benefits of their service offerings. We will keep everyone posted on further developments.
Some Recent Nerd Vittles Articles of Interest…
- This offer does not extend to those in jurisdictions in which our offer or your participation may be regulated or prohibited by statute or regulation. [↩]
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