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Cell Phone Tips for Spring Break and International Travel
With Spring Break upon us and Summer Vacations just around the corner, we wanted to briefly review some of your cellphone and data options for those that might be planning a trip outside the United States. If you’re only going as far as Mexico, Canada, or the U.S. Virgin Islands, then your existing cellular provider in the U.S. may have you covered at no additional cost. If your provider is not AT&T, then check with your carrier. And speaking of AT&T, if you’ll only be outside these covered areas for a brief time, then you may wish to consider enabling AT&T’s International Day Pass which costs you nothing until you use it. On days that you use it in over 100 countries, it’s $10/day with the same talk, text, and data options you currently have in the U.S. No, it’s not a bargain for a 60-day vacation, but it’s a pretty good deal for a week or so when you only need cell service for a few days. No changes in your current AT&T plan are necessary other than enabling the International Day Pass feature. Click on the Get Started Link to enable the service. Be sure to read the fine print.
Once you get past the options in the first paragraph, most of the other economical choices for cell phone and data coverage internationally involve swapping out the SIM card in your phone with a country-specific SIM card from a local provider. The first step is to make absolutely certain that your cell phone is unlocked before you hop on a plane. The procedure varies with different providers so you’ll need to investigate what steps are required. Be sure to also decipher how to verify that your phone is unlocked. Again, with AT&T, it’s a simple matter of visiting their web site and filling out a form. Within 24 hours, you should be good to go.
Now comes the hard part, choosing an alternate provider meeting your travel requirements. This turns on a number of factors such as whether callers in the U.S. need to contact you using a U.S. phone number. If so, then the first paragraph is your best bet if you need to be reached on your existing phone number. If any U.S. phone number will suffice (and you can always forward your cellphone number to this new number), then using an Android phone or iPhone, there’s an easy solution if you have Wi-Fi access or some cellphone data to burn. Simply use a Google Voice phone number and associate it with the new Android or iPhone Google Voice app on your phone. Be sure to enable WiFi/Mobile Data calling in GV Settings, and you’re good to go with almost any smart phone with 4G service. With Wi-Fi, no SIM card is required. Just put your phone in Airplane Mode and enjoy free calling back to the U.S. and Canada.
The next issue to consider is whether you need to make frequent calls or send frequent text messages to those in the U.S. while you are away. If so, then the best choice we’ve found without Wi-Fi access is Orange Holiday Europe.1 Simply buy the $50 card and put it in your cellphone on the day you wish to begin your service. It buys you 10GB of data, 2 hours of calls, and 1000 text messages to almost any phone in the world from 30 European countries including the U.K. Once activated, the card is good for 14 days and includes tethering. It can be renewed for an additional 21.70€ (about $25) which adds another 14 days with an additional 10GB of data, 120 minutes of calls, and another 1,000 SMS messages.
If the phone number of your calls doesn’t matter and you can also take advantage of Google Voice for free calling to and from the U.S., then all you really need is the cheapest SIM card you can find in the country you’re visiting. One word of advice from our frequent traveler friends is don’t buy the SIM card in the airport where they typically are two to five times as expensive. To give you an example, a SIM card with 5GB of data in Madrid can be had for about 10€ per week. For iPhone users, a more flexible SIM card that looked appealing to us was Gigsky which offers regional SIM cards for anywhere in the world. Enjoy your vacation!
Originally published: Monday, March 25, 2019
Special Thanks to Our Generous Sponsors
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The lynchpin of Incredible PBX 2020 and beyond is ClearlyIP components which bring management of FreePBX modules and SIP phone integration to a level never before available with any other Asterisk distribution. And now you can configure and reconfigure your new Incredible PBX phones from the convenience of the Incredible PBX GUI.
VitalPBX is perhaps the fastest-growing PBX offering based upon Asterisk with an installed presence in more than 100 countries worldwide. VitalPBX has generously provided a customized White Label version of Incredible PBX tailored for use with all Incredible PBX and VitalPBX custom applications. Follow this link for a free test drive!
Special Thanks to Vitelity. Vitelity is now Voyant Communications and has halted new registrations for the time being. Our special thanks to Vitelity for their unwavering financial support over many years and to the many Nerd Vittles readers who continue to enjoy the benefits of their service offerings. We will keep everyone posted on further developments.
- Many of our purchase links refer users to Amazon when we find their prices are competitive for the recommended products. Nerd Vittles receives a small referral fee from Amazon to help cover the costs of our blog. We never recommend particular products solely to generate Amazon commissions. However, when pricing is comparable or availability is favorable, we support Amazon because Amazon supports us. [↩]
A Golden Newbie: Incredible PBX 13-13.10 for Ubuntu 18.04.2
If you’re as big a fan of Ubuntu as we are, then you’ll be pleased to know that the month-old update to Ubuntu 18.04 LTS is rock-solid. It takes a brave soul to name anything Bionic Beaver, but Ubuntu pulls it off and makes you want to meet one face-to-face, just not in a bar after midnight. Well, St. Paddy would be proud. Today’s new Incredible PBX® 13-13.10 release brings you everything you could want in a PBX, and the icing on the cake is Ubuntu 18.04.2. The only drawback to Ubuntu 18.04 is that none of our $1/month VPS cloud providers support the platform just yet. But have no fear, both Digital Ocean and Vultr already do.1
Introducing 2019 Edition of Incredible PBX
This is our third major release of our flagship Incredible PBX 13-13 platform. In addition to today’s release for Ubuntu 18.04.2, it’s also available for Raspbian 8 as well as CentOS 6 and 7. It features 70+ new FreePBX® GPL modules plus all the latest components for OSS Endpoint Manager making SIP phone deployment with Asterisk® 13 a breeze. There also are terrific new backup and restore utilities which make migration and restoration of Incredible PBX platforms a snap. Finally, we’ve incorporated Skyetel SIP trunking in the build. It literally makes configuration of outbound and incoming calling a one-minute process. On the Skyetel side, create an Endpoint Group pointing to the IP address of your PBX, order one or more DIDs and point them to the new EndPoint Group. Done. On the Incredible PBX side, add Inbound Routes specifying the 11-digit numbers of your Skyetel DIDs and point each of them to the desired destination for incoming calls. Done. Outbound calls are automatically configured to use your Skyetel account. Our complete Skyetel tutorial is available here and includes up to a $250 usage credit with Skyetel’s new BOGO deposit match.2 Effective 10/1/2023, $25/month minimum spend required.
Creating an Ubuntu 18.04.2 Platform
If you plan to install Incredible PBX 13-13.10 using a cloud provider that supports Ubuntu 18.04.2, then creation of the Ubuntu 18.04.2 platform is as simple as clicking on the 64-bit OS as part of the creation of your 1GB RAM virtual machine. If you plan to use your own hardware, then any modern desktop computer will suffice. Begin by downloading the Ubuntu 18.04.2 ISO from here. Then create a bootable USB stick or assign the ISO as the boot device on your virtual machine platform. Here are steps for Ubuntu install using the server console:
- Preferred language: English
- Keyboard: English (US)
- Install Ubuntu
- Network interface (eth or wlan) from DHCP
- Proxy (leave blank)
- Ubuntu mirror (accept default entry)
- Partitioning: Use Entire Disk
- Choose Disk for Install (accept default usually)
- File System Setup (choose Done)
- Confirm Disk Install (Continue)
- Profile Setup (create a username and password)
- Install OpenSSH server (press Space Bar then Done)
- Featured Server Snaps (leave blank)
- Reboot Now (when prompted)
- Remove installation media
- Login using username created above
- sudo passwd root
- exit
- Login as root with new root password
- userdel username (that you created above)
- nano -w /etc/ssh/sshd_config
- Add: PermitRootLogin yes
- save file
- exit
- Login as root using SSH or Putty
CAUTION: Don’t make any "improvements" to Ubuntu 18.04.2 after the initial install, or the Incredible PBX install may fail. It is designed for a base platform only!
Installing Incredible PBX 13-13.10
If you haven’t already done so, log into your Ubuntu 18.04.2 server as root using SSH or Putty. It’s important to log in from a desktop computer that you will be using to make changes on your server since this IP address will be whitelisted in the firewall as part of the installation process. Do NOT use the server console to install Incredible PBX, or you may not be able to log in from your desktop computer thereafter.
Before we begin the install procedure, let’s determine whether a swap file exists on your platform. If not, you’ll need to create one below as one of the first steps after downloading the Incredible PBX installer. Issue this command to determine if you have swap space: free -h
Now let’s download and install Incredible PBX 13-13.10. There are two flavors: the base install with the 70+ FreePBX GPL modules that comprise the web-based GUI to manage your PBX and the Whole Enchilada which adds 30+ Asterisk applications to the base install to provide TTS support, voice recognition, news and weather TTS apps, AsteriDex, telephone reminders, and much more. Here are the steps. Be sure to uncomment the create-swapfile-DO entry if you are lacking a swapfile.
cd /root wget http://incrediblepbx.com/incrediblepbx-13-13.10U-LEAN.tar.gz tar zxvf incrediblepbx-13-13.10U-LEAN.tar.gz rm -f incrediblepbx-13-13.10U-LEAN.tar.gz #./create-swapfile-DO ./Incredible*
There are two phases to the base install. You’ve just completed Phase #1. After your server reboots, log back in and kick off the Incredible PBX installer a second time. Don’t disappear immediately. On some cloud platforms, you may be asked whether to preserve your existing SSH setup. Choose the Keep Local Version default. On all platforms, you’ll be prompted for two additional responses in the first few minutes. At the first prompt, simply press ENTER to continue. At the second prompt, enter the country code to associate with your PBX. For those in the United States, the code is 1. We assume others are more familiar with their country code than Americans are. 😉
cd /root ./Incredible*
Make some careful notes when the install finishes. Then press ENTER to reboot your server.
If you don’t plan to use the Incredible PBX applications, then your install is complete after the reboot. Each time you log in to your server, the Automatic Update Utility will run to provide late-breaking updates that may affect the security of your server. So make sure you log in to the Linux CLI at least once a week to stay safe!
Assuming you’ve already created a very secure root password (update it by running passwd), perform the following 5 Steps to get everything locked down:
- Create an admin password for GUI access: /root/admin-pw-change
- Create an admin password for Apache web access: htpasswd /etc/pbx/wwwpasswd admin
- Configure the correct timezone for your server: /root/timezone-setup
- Retrieve your PortKnocker setup like this: cat /root/knock.FAQ
- Add IPtables WhiteList entries for remote access: /root/add-ip or /root/add-fqdn
Most of the configuration of your PBX will be performed using the web-based Incredible PBX GUI with its FreePBX 13 GPL modules. Use a browser pointed to the IP address of your server and choose Incredible PBX Admin. Log in as admin with the password you configured in the first step above. HINT: You can always change it if you happen to forget it.
To get a basic system set up so that you can make and receive calls, you’ll need to add a VoIP trunk, create one or more extensions, set up an inbound route to send incoming calls to an extension, and set up an outbound route to send calls placed from your extension to a VoIP trunk that connects to telephones in the real world. You’ll also need a SIP phone or softphone to use as an extension on your PBX.
Continue Reading: Configuring Extensions, Trunks & Routes
Installing Incredible PBX 13-13 Whole Enchilada
There now are two more pieces to put in place. The sequence matters! Be sure to upgrade to the Whole Enchilada before you install Incredible Fax. If you perform the steps backwards, you may irreparably damage your fax setup by overwriting parts of it.
The Whole Enchilada upgrade script now is included in the Incredible PBX LEAN tarball. To run it, issue the following commands:
cd /root ./Enchilada*
If you accidentally installed Incredible Fax before upgrading to the Whole Enchilada, you may be able to recover your Incredible Fax setup by executing the following commands. It’s worth a try anyway.
amportal a ma install avantfax amportal a r
Installing Incredible Fax with HylaFax/AvantFax
You don’t need to upgrade to the Whole Enchilada in order to use Incredible Fax; however, you may forfeit the opportunity to later upgrade to the Whole Enchilada if you install Incredible Fax first. But the choice is completely up to you. To install Incredible Fax, log into your server as root and issue the following commands:
cd /root ./incrediblefax13_ubuntu18.sh
After entering your email address to receive incoming faxes, you’ll be prompted several times to choose options as part of the install. Simply press the ENTER key at each prompt and accept all of the defaults. When the install finishes, make certain that you reboot your server to bring Incredible Fax on line. There will be a new AvantFax option in the Incredible PBX GUI. The default credentials for AvantFax GUI are admin:password. Be advised that there remain a couple of quirks on the Ubuntu 18.04 platform. First, after entering your credentials, you may get a timeout error with your browser. Simply press the Reload/Refresh icon in your browser, and the default AvantFax menu will appear. Second, you will need to set your email delivery address and a new password for AvantFax manually. Click on the Settings option in the upper right corner of the dialog. When you save your settings, you may again experience a timeout event. Click the Reload/Refresh button on your browser again, and AvantFax will come back to life.
NAT-Based Router and Dynamic IP Wrinkles
If your PBX is sitting behind a NAT-based router, you’ll need to redirect incoming UDP 5060 traffic to the private IP address of your PBX. While this isn’t technically necessary to complete calls with registered trunk providers, there are others such as Skyetel that don’t use SIP registrations where failure to redirect UDP 5060 would cause inbound calls to fail.
The Incredible PBX GUI is accessed using a web browser pointed to the IP address of your server. As part of the password setup, you created an admin password for the Incredible PBX GUI, a.k.a. FreePBX GUI. Login now using your favorite browser. If you have forgotten your admin password, you can reset it by logging into your server as root using SSH: /root/admin-pw-change. Once you’ve logged into the GUI, your first task is to record the public and private IP addresses for your server. This eliminates 99% of the problems with one-way audio on calls where your server is sitting behind a NAT-based router. Navigate to Settings -> SIP Settings and click on Detect Network Settings in the NAT Settings section of the template. Verify that the entries shown are correct and then click Submit followed by Apply Config.
Many Internet service providers assign dynamic IP addresses to customers. This poses issues with a PBX because SIP phones positioned outside your LAN need to be able to connect to the PBX. It also complicates SIP routing which needs both the public IP address and the private IP address of the PBX in order to route calls properly. In the previous section, you configured your PBX with these two IP addresses. The problem, of course, is that this public IP address may change when your ISP assigns dynamic IP addresses. Luckily, many ISPs rarely update dynamic IP addresses of their customers. For example, our home network has had the same dynamic IP address for more than four years. If this is your situation, then you have little to worry about. If the IP address ever changes, you can simply repeat the steps in the previous section. However, if your ISP regularly changes your public IP address, then you need an automatic way to keep your PBX configured properly. Otherwise you will start experiencing calls with one-way audio or no audio, and remote phones will no longer be able to connect to the PBX. We’ve developed a script to update the public IP address of your PBX. Depending upon your situation, all you need to do is run it hourly or daily to keep your PBX configured properly. To begin, first download the updater script after logging into your server as root:
cd /root wget http://incrediblepbx.com/update-externip.tar.gz tar zxvf update-externip.tar.gz rm -f update-externip.tar.gz
Try running the script once to make sure it correctly identifies the public IP address of your server: /root/update-externip
. Then add an entry to the end of /etc/crontab that schedules the script to run at 12:30 a.m. each night:
30 0 * * * root /root/update-externip > /dev/null 2>&1
Configuring Trunks with Incredible PBX
Before you can actually make and receive calls, you’ll need to add one or more VoIP trunks with providers, create extensions for your phones, and add inbound and outbound routes that link your extensions to your trunks. Here’s how a PBX works. Phones connect to extensions. Extensions connect to outbound routes that direct calls to specific trunks, a.k.a. commercial providers that complete your outbound calls to any phone in the world. Coming the other way, incoming calls are directed to your phone number, otherwise known as a DID. DIDs are assigned by providers. Some require trunk registration using credentials handed out by these providers. Others including Skyetel use the IP address of your PBX to make connections. Incoming calls are routed to your DIDs which use inbound routes telling the PBX how to direct the calls internally. A call could go to an extension to ring a phone, or it could go to a group of extensions known as a ring group to ring a group of phones. It could also go to a conference that joins multiple people into a single call. Finally, it could be routed to an IVR or AutoAttendant providing a list of options from which callers could choose by pressing various keys on their phone.
We’ve done most of the prep work for you with Incredible PBX. We’ve set up an Extension to which you can connect a SIP phone or softphone. We’ve set up an Inbound Route that, by default, sends all incoming calls from registered trunks to a Demo IVR. And we’ve built dozens of trunks for some of the best providers in the business. Sign up with the ones you prefer, plug in your credentials, and you’re done. The next section of this tutorial will show you the easier way, using Skyetel.
Unlike traditional telephone service, you need not and probably should not put all your eggs in one basket when it comes to telephone providers. In order to connect to Plain Old Telephones, you still need at least one provider. But there is nothing wrong with having several. And a provider that handles an outbound call (termination) need not be the same one that handles an incoming call (origination) and provides your phone number (DID). Keep in mind that you only pay for the calls you make with each provider so you have little to lose by choosing several. The PIAF Forum also has dozens of recommendations on VoIP providers.
With the preconfigured trunks in Incredible PBX, all you need are your credentials for each provider and the domain name of their server. Log into Incredible PBX GUI Administration as admin using a browser. From the System Status menu, click Connectivity -> Trunks. Click on each provider you have chosen and fill in your credentials including the host entry. Be sure to uncheck the Disable Trunk checkbox! Fill in the appropriate information for the Register String. Save your settings by clicking Submit Changes. Then click the red Apply Config button.
Using Skyetel with Incredible PBX
On the Raspberry Pi platform, all of the Skyetel trunks are preconfigured. All you need to do is sign up for Skyetel service in March to take advantage of the $50 Nerd Vittles special offer. First, complete the Prequalification Form here. You then will be provided a link to the Skyetel site to complete your registration. Once you have registered on the Skyetel site and your account has been activated, open a support ticket and request a $50 credit for your account by referencing the Nerd Vittles special offer. Greed will get you nowhere. Credit is limited to one per person/company/address/location. You can also take advantage of a 10% discount on your current service. Just open another ticket and attach a copy of your last month’s bill. See footnote 3 for the fine print.3 If you have high call volume requirements, document these in your Prequalification Form, and we will be in touch.
Unlike many VoIP providers, Skyetel does not use SIP registrations to make connections to your PBX. Instead, Skyetel utilizes Endpoint Groups to identify which servers can communicate with the Skyetel service. An Endpoint Group consists of a Name, an IP address, a UDP or TCP port for the connection, and a numerical Priority for the group. For incoming calls destined to your PBX, DIDs are associated with an Endpoint Group to route the calls to your PBX. For outgoing calls from your PBX, a matching Endpoint Group is required to authorize outbound calls through the Skyetel network. Thus, the first step in configuring the Skyetel side for use with your PBX is to set up an Endpoint Group. A typical setup for use with Incredible PBX®, Asterisk®, or FreePBX® would look like the following:
- Name: MyPBX
- Priority: 1
- IP Address: PBX-Public-IP-Address
- Port: 5060
- Protocol: UDP
- Description: server1.incrediblepbx.com
To receive incoming PSTN calls, you’ll need at least one DID. On the Skyetel site, you acquire DIDs under the Phone Numbers tab. You have the option of Porting in Existing Numbers (free for the first 60 days after you sign up for service) or purchasing new ones under the Buy Phone Numbers menu option.
Once you have acquired one or more DIDs, navigate to the Local Numbers or Toll Free Numbers tab and specify the desired SIP Format and Endpoint Group for each DID. Add SMS/MMS and E911 support, if desired. Call Forwarding and Failover are also supported. That completes the VoIP setup on the Skyetel side. System Status is always available here.
Configuring a Skyetel Inbound Route
Because there is no SIP registration with Skyetel, incoming calls to Skyetel trunks will NOT be sent to the Default Inbound Route configured on your PBX because FreePBX treats the calls as blocked anonymous calls without an Inbound Route pointing to the 11-digit number of each Skyetel DID. From the GUI, choose Connectivity -> Inbound Routes. You will note that we already have configured a Skyetel template for you. Simply edit the existing entry and plug in the 11-digit phone number (beginning with a 1) of your Skyetel DID . Set the Destination for the incoming DID as desired and click Submit. It defaults to extension 701.
If your PBX is sitting behind a NAT-based router, you’ll need to redirect incoming UDP 5060 traffic to the private IP address of your PBX. Then place a test call to each of your DIDs after configuring the Inbound Routes.
If you have installed the Incredible Fax add-on, you can enable Fax Detection under the Fax tab. And, if you’d like CallerID Name lookups using CallerID Superfecta, you can enable it under the Other tab before saving your setup and reloading your dialplan.
Configuring a Skyetel Outbound Route
If Skyetel will be your primary provider, it is preconfigured by default on the Raspberry Pi platform so you can use both 10-digit and 11-digit dialing to process outbound calls through your Skyetel account. If you prefer another setup, choose Connectivity -> Outbound Routes.
There are a million ways to design outbound calling schemes on PBXs with multiple trunks. One of the simplest ways is to use no dial prefix for the primary trunk and then use dialing prefixes for the remaining trunks.
Another outbound calling scheme would be to assign specific DIDs to individual extensions on your PBX. Here you could use NXXNXXXXXX with the 1 Prepend as the Dial Pattern with every Outbound Route and change the Extension Number in the CallerID field of the Dial Pattern. With this setup, you’d need a separate Outbound Route for each group of extensions using a specific trunk on your PBX. Additional dial patterns can be added for each extension designated for a particular trunk. A lower priority Outbound Route then could be added without a CallerID entry to cover extensions that weren’t restricted or specified.
HINT: Keep in mind that Outbound Routes are processed by FreePBX in top-down order. The first route with a matching dial pattern is the trunk that is selected to place the outbound call. No other outbound routes are ever used even if the call fails or the trunk is unavailable. To avoid failed calls, consider adding additional trunks to the Trunk Sequence in every outbound route. In summary, if you have multiple routes with the exact same dial pattern, then the match nearest to the top of the Outbound Route list wins. You can rearrange the order of the outbound routes by dragging them into any sequence desired.
Audio Issues with Skyetel
If you experience one-way or no audio on some calls, make sure you have filled in the NAT Settings section in the GUI under Settings -> Asterisk SIP Settings -> General. In addition to adding your external and internal IP addresses there, be sure to add your external IP address in /etc/asterisk/sip_general_custom.conf like the following example and restart Asterisk:
externip=xxx.xxx.xxx.xxx
If you’re using PJSIP trunks or extensions on your PBX, implement this fix as well.
Receiving SMS Messages Through Skyetel
Most Skyetel DIDs support SMS messaging. Once you have purchased one or more DIDs, you can edit each number and, under the SMS & MMS tab, you can redirect incoming SMS messages to an email or SMS destination of your choice using the following example:
Sending SMS Messages Through Skyetel
We’ve created a simple script that will let you send SMS messages from the Linux CLI using your Skyetel DIDs. In order to send SMS messages, you first will need to create an SID key and password in the Skyetel portal. From the Settings icon, choose API Keys -> Create. Once the credentials appear, copy both your SID and Password. Then click SAVE.
Next, from the Linux CLI, issue the following commands to download the sms-skyetel script into your /root folder. Then edit the file and insert your SID, secret, and DID credentials in the fields at the top of the script. Save the file, and you’re all set.
cd /root wget http://incrediblepbx.com/sms-skyetel chmod +x sms-skyetel nano -w sms-skyetel
To send an SMS message, use the following syntax where 18005551212 is the 11-digit SMS destination: sms-skyetel 18005551212 "Some message"
Configuring a Softphone for Incredible PBX
We’re in the home stretch now. You can connect virtually any kind of telephone to your new PBX. Plain Old Phones require an analog telephone adapter (ATA) which can be a separate board in your computer from a company such as Digium. Or it can be a standalone SIP device such as ObiHai’s OBi100 or OBi110 (if you have a phone line from Ma Bell to hook up as well). SIP phones can be connected directly so long as they have an IP address. These could be hardware devices or software devices such as the YateClient softphone. We’ll start with a free one today so you can begin making calls. You can find dozens of recommendations for hardware-based SIP phones both on Nerd Vittles and the PIAF Forum when you’re ready to get serious about VoIP telephony.
We recommend YateClient which is free. Download it from here. Run YateClient once you’ve installed it and enter the credentials for the 701 extension on Incredible PBX. You’ll need the IP address of your server plus your extension 701 password. Choose Applications _> Extensions -> 701 and write down your SIP/IAX Password. You can also reset it by running /root/update-passwords. Fill in the blanks using the IP address of your Server, 701 for your Username, and whatever Password you assigned to the extension when you installed Incredible PBX. Click OK to save your entries.
Once you are registered to extension 701, close the Account window. Then click on YATE’s Telephony Tab and place some test calls to the numerous apps that are preconfigured on Incredible PBX. Dial a few of these to get started:
DEMO - Apps Demo
123 - Reminders
947 - Weather by ZIP Code
951 - Yahoo News
*61 - Time of Day
TODAY - Today in History
If you are a Mac user, another great no-frills softphone is Telephone. Just download and install it from the Mac App Store.
Upgrading to IBM Speech Engines
If you’ve endured Google’s Death by a Thousand Cuts with text-to-speech (TTS) and voice recognition (STT) over the years, then we don’t have to tell you what a welcome addition IBM’s new speech utilities are. We can’t say enough good things about the new IBM Watson TTS and STT offerings. With IBM’s services, you have a choice of free or commercial tiers. Let’s put the pieces in place so you’ll be ready to play with the Whole Enchilada.
Getting Started with IBM Watson TTS Service
We’ve created a separate tutorial to walk you through obtaining and configuring your IBM Watson credentials. Start there.
Next, login to your Incredible PBX server and issue these commands to update your Asterisk dialplan and edit ibmtts.php:
cd /var/lib/asterisk/agi-bin ./install-ibmtts-dialplan.sh nano -w ibmtts.php
Insert your credentials in $IBM_username and $IBM_password. For new users, your $IBM_username will be apikey. Your $IBM_password will be the TTS APIkey you obtained from IBM. Next, verify that $IBM_url matches the entry provided when you registered with IBM. Then save the file: Ctrl-X, Y, then ENTER. Now reload the Asterisk dialplan: asterisk -rx "dialplan reload"
. Try things out by dialing 951 (news) or 947 (Weather) from an extension registered on your PBX.
Getting Started with IBM Watson STT Service
Now let’s get IBM’s Speech to Text service activated. Log back in to the IBM Cloud. Click on the Speech to Text app. Choose a Region to deploy in, choose your Organization from the pull-down menu, and select STT as your Space. Choose the Standard Pricing Plan. Then click Create. When Speech to Text Portal opens, click the Service Credentials tab. In the Actions column, click View Credentials and copy down your STT username and password.
Finally, login to your Incredible PBX server and issue these commands to edit getnumber.sh:
cd /var/lib/asterisk/agi-bin nano -w getnumber.sh
Insert apikey as your API_USERNAME and your actual STT APIkey API_PASSWORD in the fields provided. Then save the file: Ctrl-X, Y, then ENTER. Update your Voice Dialer (411) to use the new IBM STT service:
sed -i '\\:// BEGIN Call by Name:,\\:// END Call by Name:d' /etc/asterisk/extensions_custom.conf sed -i '/\\[from-internal-custom\]/r ibm-411.txt' /etc/asterisk/extensions_custom.conf asterisk -rx "dialplan reload"
Now try out the Incredible PBX Voice Dialer with AsteriDex by dialing 411 and saying "Delta Airlines."
Transcribing Voicemails with IBM Watson STT Service
We’ve included the necessary script to transcribe your incoming voicemails using IBM’s STT service. Navigate to the /usr/local/sbin folder and edit sendmailmp3.ibm. Insert your APIKEY in the password field and save the file. Now copy the file to sendmailmp3 and make the file executable: chmod +x sendmailmp3.
Using Gmail as a SmartHost for SendMail
Many Internet service providers block email transmissions from downstream servers (that’s you) to reduce spam. The simple solution is to use your Gmail account as a smarthost for SendMail. Here’s how. Log into your server as root and issue the following commands:
cd /etc/mail hostname -f > genericsdomain touch genericstable makemap -r hash genericstable.db < genericstable mv sendmail.mc sendmail.mc.original wget http://incrediblepbx.com/sendmail.mc.gmail cp sendmail.mc.gmail sendmail.mc mkdir -p auth chmod 700 auth cd auth echo AuthInfo:smtp.gmail.com \\"U:smmsp\\" \\"I:user_id\\" \\"P:password\\" \\"M:PLAIN\\" > client-info echo AuthInfo:smtp.gmail.com:587 \\"U:smmsp\\" \\"I:user_id\\" \\"P:password\\" \\"M:PLAIN\\" >> client-info echo AuthInfo:smtp.gmail.com:465 \\"U:smmsp\\" \\"I:user_id\\" \\"P:password\\" \\"M:PLAIN\\" >> client-info nano -w client-info
When the nano editor opens the client-info file, change the 3 user_id entries to your Gmail account name without @gmail.com and change the 3 password entries to your actual Gmail password. Save the file: Ctrl-X, Y, then ENTER.
Now issue the following commands. In the last step, press ENTER to accept all of the default prompts:
chmod 600 client-info makemap -r hash client-info.db < client-info cd .. sed -i 's|sendmail-cf|sendmail\/cf|' /etc/mail/sendmail.mc sed -i 's|sendmail-cf|sendmail\/cf|' /etc/mail/sendmail.mc sed -i 's|sendmail-cf|sendmail\/cf|' /etc/mail/Makefile sed -i 's|sendmail-cf|sendmail\/cf|' /etc/mail/sendmail.cf sed -i 's|sendmail-cf|sendmail\/cf|' /etc/mail/databases sed -i 's|sendmail-cf|sendmail\/cf|' /etc/mail/sendmail.mc.gmail sed -i 's|sendmail-cf|sendmail\/cf|' /etc/mail/sendmail.cf.errors make sendmailconfig
Finally, stop and restart SendMail and then send yourself a test message. Be sure to check your spam folder!
/etc/init.d/sendmail stop /etc/init.d/sendmail start apt-get install mailutils -y echo "test" | mail -s testmessage yourname@yourdomain.com
Check mail success with: tail /var/log/mail.log
. If you have trouble getting a successful Gmail registration (especially if you have previously used this Google account from a different IP address), try this Google Voice Reset Procedure. It usually fixes connectivity problems. If it still doesn’t work, enable Less Secure Apps using this Google tool.
Configuring a SIP URI Address for Your PBX
Setting up a SIP URI is a simple way to let anyone with a SIP phone call you from anywhere in the world and talk for as long and as often as you like FOR FREE. The drawback of SIP URIs is typically the security risk accompanying the SIP exposure you must provide to receive these calls. Here's the safe way using what we call a hybrid SIP URI. It works like this. Sign up for a VoIP.ms account and create a subaccount that you will register using the VoIPms trunk included in Incredible PBX. As part of the setup in the VoIP.ms portal, assign an Internal Extension Number to your subaccount, e.g. 789123. Make it random so you don't get surprise calls from anonymous sources. The extension can be up to 10 digits long. Next, sign up for a free iNUM DID, e.g. 883510009901234, in your VoIP.ms account. Using Manage DIDs in the portal, link the iNUM DID to your subaccount and assign one of the VoIP.ms POP locations for incoming calls, e.g. atlanta.voip.ms. Next, write down your VoIP.ms account number, e.g. 12345. Once you've completed these three steps and registered the VoIP.ms subaccount on your PBX, you now have two SIP URIs that are protected by your VoIP.ms credentials and don't require you to expose your SIP port to the outside world at all. These SIP URIs can be pointed to different destinations by setting up Inbound Routes using your VoIP.ms account number as one DID and setting up your iNUM number as the second DID. To reach your PBX via SIP URI, callers can use 12345789123@atlanta.voip.ms to reach the DID you set up for your VoIP.ms subaccount where 12345 is your VoIP.ms account number and 789123 is the Internal Extension Number for your subaccount. Or callers can use 8835100099012234@inum.net to reach the DID you set up using your iNUM number that was assigned by VoIP.ms. Don't forget to whitelist the VoIP.ms POP's FQDN for SIP UDP access to your PBX:
/root/add-fqdn voipms atlanta.voip.ms
If you wish to make SIP URI calls yourself, the easiest way is to first set up a free LinPhone SIP Account. You can find dozens of recommendations for hardware-based SIP phones both on Nerd Vittles and the PIAF Forum. For today we'll get you started with one of our favorite (free) softphones, YateClient. It's available for almost all desktop platforms. Download YateClient from here. Run YateClient once you’ve installed it and enter the credentials for your LinPhone account. You’ll need LinPhone's FQDN (sip.linphone.org) plus your LinPhone account name and password. Fill in the Yate Client template and click OK to save your entries. Once the Yate softphone shows that it is registered, try a test call to one of our demo SIP URIs: sip:weather@demo.nerdvittles.com or sip:news@demo.nerdvittles.com.
Adding the NeoRouter Virtual Private Network
We've made it easy to set up a virtual private network between your PBX and your other computers. NeoRouter is a free VPN for up to 256 machines. It requires that you first set up a server for NeoRouter using a static IP address and preferably a fully-qualified domain name. This is covered in this Nerd Vittles tutorial. Once you have your NeoRouter server operational, adding your PBX to the VPN is easy. Simply run nrclientcmd and enter the FQDN of your VPN server together with your credentials. All clients on the VPN have an encrypted tunnel with private LAN addresses in the 10.0.0.x range. HINT: Setting up a NeoRouter VPN provides an easy way to get back into your server if the firewall ever locks you out since the 10.0.0.x subnet is automatically whitelisted as part of the initial install.
Using PortKnocker to Regain Access to Your PBX
And speaking of getting locked out of your server because you've forgotten to whitelist the IP address of your computer, there's another easy way to regain access: PortKnocker. The way the service works is you send sequential pings to 3 randomized TCP ports that are known only by you. They are listed in /etc/knock.FAQ. When your server detects a match, it will whitelist your new IP address allowing you to login using SSH or Putty. There also are PortKnocker utilities for both iOS and Android devices. Complete implementation details are available in this Nerd Vittles tutorial. If your PBX is sitting behind a router or firewall, don't forget to forward the three TCP ports from your router to the private LAN address of your PBX.
Planning Ahead for That Rainy Day
If you haven't already learned the hard way, let us save you from a future shock. Hardware fails. All of it. So spend an extra hour now so that you'll be prepared when (not if) disaster strikes. First, once you have your new PBX configured the way you plan to use it, make a backup of your PBX by running the Incredible Backup script: /root/incrediblebackup13
Copy down the name of the backup file that was created. You'll need it in a few minutes.
Second, build yourself a VirtualBox platform on your desktop PC using the Ubuntu ISO you previously downloaded. Once you complete the identical Incredible PBX install plus the Whole Enchilada upgrade and Incredible Fax (if used on your primary server), fire up the virtual machine and login as root with password as your password.
Next, create a /backup folder on your new VirtualBox PBX and copy the backup file from your main server to your VirtualBox server and restore it while logged into the VirtualBox PBX as root:
mkdir /backup scp root@main-pbx-ip-address:/backup/backup-file-name.tar.gz /backup/. /root/incrediblerestore13 /backup/backup-file-name.tar.gz
Verify that everything looks right by using a browser to access and review the settings in your new VirtualBox PBX. At a minimum, verify extensions, trunks, and routes.
Last but not least, if you're running Incredible PBX in the Cloud on Digital Ocean or Vultr, you can set up automatic backups of your server for only an extra dollar a month. It's the cheapest insurance your can buy. Enjoy!
Continue Reading: Configuring Extensions, Trunks & Routes
Don't Miss: Incredible PBX Application User's Guide covering the 31 Whole Enchilada apps
Originally published: Monday, March 18, 2019
Need help with Asterisk? Visit the VoIP-info Forum.
Special Thanks to Our Generous Sponsors
FULL DISCLOSURE: ClearlyIP, Skyetel, Vitelity, DigitalOcean, Vultr, VoIP.ms, 3CX, Sangoma, TelecomsXchange and VitalPBX have provided financial support to Nerd Vittles and our open source projects through advertising, referral revenue, and/or merchandise. As an Amazon Associate and Best Buy Affiliate, we also earn from qualifying purchases. We’ve chosen these providers not the other way around. Our decisions are based upon their corporate reputation and the quality of their offerings and pricing. Our recommendations regarding technology are reached without regard to financial compensation except in situations in which comparable products at comparable pricing are available from multiple sources. In this limited case, we support our sponsors because our sponsors support us.
BOGO Bonaza: Enjoy state-of-the-art VoIP service with a $10 credit and half-price SIP service on up to $500 of Skyetel trunking with free number porting when you fund your Skyetel account. No limits on number of simultaneous calls. Quadruple data center redundancy. $25 monthly minimum spend required. Tutorial and sign up details are here.
The lynchpin of Incredible PBX 2020 and beyond is ClearlyIP components which bring management of FreePBX modules and SIP phone integration to a level never before available with any other Asterisk distribution. And now you can configure and reconfigure your new Incredible PBX phones from the convenience of the Incredible PBX GUI.
VitalPBX is perhaps the fastest-growing PBX offering based upon Asterisk with an installed presence in more than 100 countries worldwide. VitalPBX has generously provided a customized White Label version of Incredible PBX tailored for use with all Incredible PBX and VitalPBX custom applications. Follow this link for a free test drive!
Special Thanks to Vitelity. Vitelity is now Voyant Communications and has halted new registrations for the time being. Our special thanks to Vitelity for their unwavering financial support over many years and to the many Nerd Vittles readers who continue to enjoy the benefits of their service offerings. We will keep everyone posted on further developments.
- With some providers including Digital Ocean and Vultr, Nerd Vittles receives referral credits when you sign up for service. This assists in keeping the Nerd Vittles lights burning brightly. So... thank you. [↩]
- Skyetel is a Platinum Sponsor of Nerd Vittles and open source projects of Ward Mundy & Associates, LLC. [↩]
- In the unlikely event that Skyetel cannot provide a 10% reduction in your current origination rate and/or DID costs, Skyetel will give you an additional $50 credit to use with the Skyetel service. [↩]
The New Gold Standard: Incredible PBX 13-13.10 for Raspbian
Today we are pleased to introduce the 2019 update for Incredible PBX® and the Raspberry Pi® 2 and 3 featuring 70+ new FreePBX® GPL modules and a native Skyetel SIP trunking platform with a $10 service credit and up to $500 of half-price service. In addition to dozens of under-the-covers tweaks, there also are new backup and restore utilities which should ease the pain of backups and future migrations. In fact, today’s build was created using those tools because the image now is perilously close to filling up a 4GB microSD card. Crossing that threshold would mean future images would literally double in size. As always, for diehard users of legacy features, we’ve retained the terrific features we all know and love.
07/01/2019 NEWS FLASH: Please note that this version is not compatible with the Raspberry Pi 4. However, we have just released Incredible PBX LITE for the Raspberry Pi 2, 3, and 4 featuring Raspbian 10 Buster. Tutorial here.
08/07/2019 UPDATE: And, for the pioneers, Incredible PBX 16-15 for the Raspberry Pi 2, 3, and 4 is now available as well.
In addition to becoming a Nerd Vittles Platinum Provider, we have chosen Skyetel as our recommended SIP provider for several reasons that will be important to you. First, their triple-redundant platform has no equal. Not only have they never had an outage affecting customers, but they also are unlikely to ever have such an outage because their servers are scattered across the entire country (and soon the entire world). Let’s put it this way. If Skyetel’s servers all fail, you’ll have a lot more to worry about than restoring your VoIP service. A second reason we chose the Skyetel platform was introduced by us just last week. You now can bring up a fault-tolerant HA server platform using the Skyetel backbone and a cloud-based redundant server for about $1 a month. For Nerd Vittles readers, you can snag up to a $250 usage credit with Skyetel’s new BOGO deposit match. Read our Skyetel article and sign up soon to claim your BOGO service credit. Effective 10/1/2023, $25/month minimum spend required.
Raspberry Pi 3 Performance. Gone are the days of worrying about Raspberry Pi performance. Both the user interface and call quality now match what you’d expect to find on a $300-$500 VoIP server. Even with a Raspberry Pi 2, we have detected no performance degradation thanks to the latest Raspbian 8 OS and a virtually flawless Asterisk 13 platform. For best results, we recommend 32GB Class 10 microSD cards which now are plentiful for under $10.1
Incredible PBX Feature Set. Where to begin? Let’s start with the Alphabet Stew: IAX, SIP, SMS, Opus, and SRTP functionality. Voice Recognition and Text-to-Speech VoIP application support using FLITE, GoogleTTS, PicoTTS, and IBM TTS. SIP URI support for free worldwide calling. And all of your Nerd Vittles favorites: Fax, AsteriDex, Click-to-Dial, News, Weather, Reminders, and Wakeup Calls. Plus hundreds of features that typically are found in commercial PBXs: Conferencing, IVRs and AutoAttendants, Email Delivery of Voicemail, Voicemail Blasting…
10-Layer Network Security Model. Most phone calls cost money. Unlike many of the other "free" VoIP solutions, our most important criteria for VoIP is rock-solid security. If your free server ends up costing you thousands of dollars in phone bills due to fraud, guess what? It wasn’t free at all. Once you plug into a network, there’s a bullseye painted on your checkbook.
No single network security system can protect you against zero-day vulnerabilities that no one has ever seen. Deploying multiple layers of security is not only smart, it’s essential with today’s Internet topology. It works much like the Bundle of Sticks from Aesop’s Fables. The more sticks there are in your bundle, the more difficult it is to break them apart. If a vulnerability suddenly appears in the Linux kernel, or in Asterisk, or in Apache, or in your favorite web GUI, you can continue to sleep well knowing that other layers of security have your back. No one else in the telecommunications industry has anything close. Ours is all open source GPL code so we would encourage everyone to get on board and do your part to make the Internet a safer place!
Do your homework, too. Comparison shop as if your phone bill matters! 😉 Here’s what the latest Incredible PBX release provides at a software cost of exactly zero:
- Preconfigured IPtables Linux Firewall
- Preconfigured Travelin’ Man 3 WhiteLists
- Randomized Port Knocker for Remote Access
- TM4 WhiteListing by Telephone (optional)
- Fail2Ban Log Monitoring for SSH, Apache, Asterisk
- Password Customization
- Automatic Update Utility for Security & Bug Fixes
- Asterisk Manager Lockdown to localhost
- Apache htaccess Security for Vulnerable Web Apps
- Security Alerts via RSS Feed in the Incredible PBX GUI
Assembling the Required Raspberry Pi Components
Before you can deploy Incredible PBX, you’ll first need the necessary Raspberry Pi hardware. Here’s the short list and, if you’re in a hurry, the $35 Raspberry Pi 3B+ will cost you 10% more to get it quickly from Amazon using our referral link. It remains one of the world’s best bargains! Assuming you already own an HDMI-compatible monitor and a USB keyboard…
$35* Raspberry Pi 3B+ from Newark or Amazon $10 Power Adapter (2.5 amps minimum!) $7 32GB microSDHC Class 10 card £12.95 Rainbow or Ninja Pibow case or $7.99 Official RasPi 3B+ case
Getting Started with Incredible PBX
Here’s everything to know about installation and setup. "Automatic" means just watch. Steps #1 and #2 are self-explanatory. For the remaining steps, we’ll further document the procedures in the sections below.
- Download and unzip Incredible PBX 13-13.10 image from SourceForge
- Transfer Incredible PBX image to microSD card
- Boot Raspberry Pi from new microSD card (16GB or larger)
- Login to RasPi console as root:password to initialize your server (Automatic)
- In raspi-config Advanced Options, Expand FileSystem to fill your SD card
- Reboot after writing down your server IP address (Automatic)
- Login via SSH or Putty as root:password to set passwords & setup firewall (Automatic)
- Register for and configure Skyetel for Incredible PBX, if desired
- Add Inbound Route for Skyetel, if desired
- Install Incredible Fax: /root/incrediblefax13_raspi3.sh (Credentials: admin:password)
First Boot of Incredible PBX Using Wi-Fi
Incredible PBX requires Internet connectivity to complete its automated install. If you’re using a wired network connection, you can skip to the next section. With the Raspberry Pi 3B+, WiFi is built into the hardware. But you still have to insert your SSID name and SSID password to make a connection to your WiFi network. To do so, follow these next steps carefully. Insert the Incredible PBX microSD card into your Raspberry Pi 3B+ and apply power to the hardware. When the bootup procedure finishes, login as root with the default password: password. At the first prompt, DO NOT PRESS THE ENTER KEY. Instead, press Ctrl-C to break out of the setup script. At the command prompt, issue the following commands to bring up the WiFi config file:
cd /etc/wpa_supplicant nano -w wpa_supplicant.conf
If your WiFi network does not require a password, then insert the four line below and save the file: Ctrl-X, Y, then Enter. Now restart your server: reboot. When the reboot finishes, you now should have network connectivity.
network={ key_mgmt=NONE priority=1 }
If your WiFi network requires a password, scroll down to the SSID entry and replace YourSSID with the actual SSID of your WiFi network. Make sure you preserve the entry with the quotes as shown. Next, replace YourSSIDpassword with the SSID password of your WiFi network. Save the file: Ctrl-X, Y, then Enter. Now restart your server: reboot. When the reboot finishes, you now should have network connectivity.
Once the reboot process finishes, you should see an entry on about the middle line displayed on your monitor which reads: "My IP address is…". Write down the IP address shown. You’ll need it in a minute. Skip the next section since you are using a WiFi connection.
If you don’t see an IP address assigned to your server, then correct the network deficiency (invalid WiFi credentials, DHCP not working, Internet down), and reboot until you see an IP address assigned to your server. DO NOT PROCEED WITHOUT AN ASSIGNED IP ADDRESS.
First Boot of Incredible PBX Using Wired Connection
Incredible PBX requires Internet connectivity to complete its automated install. After connecting your server to your local network with a network cable, insert the Incredible PBX microSD card into your Raspberry Pi 3B+ and apply power to the hardware. When the bootup procedure finishes, you should see an entry on about the middle line displayed on your monitor which reads: "My IP address is…". Write down the IP address shown. You’ll need it in the next step.
If you don’t see an IP address assigned to your server, then correct the network deficiency (cable not connected, DHCP not working, Internet down), and reboot until you see an IP address assigned to your server. DO NOT PROCEED WITHOUT AN ASSIGNED IP ADDRESS.
Completing the Incredible PBX Initialization Procedure
The remainder of the install procedure should be completed from a desktop PC using SSH or Putty. This will assure that your desktop PC is whitelisted in the Incredible PBX firewall. Using the console to complete the install is NOT recommended as your desktop PC will not be whitelisted in the firewall. This may result in your not being able to log in to your server. Once you have network connectivity, log in to your server as root from a desktop PC using the default password: password. Accept the license agreement by pressing ENTER. You then will be redirected to raspi-config. This is the utility used to expand your Incredible PBX image to use your entire microSD card. If you fail to complete this step, your microSD card will be restricted to 4GB which already is 95% full. In the raspi-config utility, choose item 7 (Advanced Options). All of the defaults should be satisfactory with the exception of the first item: Expand Filesystem. Choose this option and activate the resizing directive. Review the other items and then exit and reboot your server.
Once your server reboots and you log back in as root, you will be prompted to change all of your passwords. Write them down and put your cheat sheet in a safe place. It’s your only way back into your server without starting over.
Finally, if your PBX is sitting behind a NAT-based router, you’ll need to redirect incoming UDP 5060 traffic to the private IP address of your PBX. While this isn’t technically necessary to complete calls with registered trunk providers, there are others such as Skyetel that don’t use SIP registrations where failure to redirect UDP 5060 would cause inbound calls to fail.
The First Login to the Incredible PBX GUI
The Incredible PBX GUI is accessed using a web browser pointed to the IP address of your server. As part of the password setup, you created an admin password for the Incredible PBX GUI, a.k.a. FreePBX GUI. Login now using your favorite browser. If you have forgotten your admin password, you can reset it by logging into your server as root using SSH: /root/admin-pw-change. Once you’ve logged into the GUI, your first task is to record the public and private IP addresses for your server. This eliminates 99% of the problems with one-way audio on calls where your server is sitting behind a NAT-based router. Navigate to Settings -> SIP Settings and click on Detect Network Settings in the NAT Settings section of the template. Verify that the entries shown are correct and then click Submit followed by Apply Config.
Managing a PBX with a Dynamic IP Address
Many Internet service providers assign dynamic IP addresses to customers. This poses issues with a PBX because SIP phones positioned outside your LAN need to be able to connect to the PBX. It also complicates SIP routing which needs both the public IP address and the private IP address of the PBX in order to route calls properly. In the previous section, you configured your PBX with these two IP addresses. The problem, of course, is that this public IP address may change when your ISP assigns dynamic IP addresses. Luckily, many ISPs rarely update dynamic IP addresses of their customers. For example, our home network has had the same dynamic IP address for more than four years. If this is your situation, then you have little to worry about. If the IP address ever changes, you can simply repeat the steps in the previous section. However, if your ISP regularly changes your public IP address, then you need an automatic way to keep your PBX configured properly. Otherwise you will start experiencing calls with one-way audio or no audio, and remote phones will no longer be able to connect to the PBX. We’ve developed a script to update the public IP address of your PBX. Depending upon your situation, all you need to do is run it hourly or daily to keep your PBX configured properly. To begin, first download the updater script after logging into your server as root:
cd /root wget http://incrediblepbx.com/update-externip.tar.gz tar zxvf update-externip.tar.gz rm -f update-externip.tar.gz
Try running the script once to make sure it correctly identifies the public IP address of your server: /root/update-externip
. Then add an entry to the end of /etc/crontab that schedules the script to run at 12:30 a.m. each night:
30 0 * * * root /root/update-externip > /dev/null 2>&1
Enabling OPUS Codec with Incredible PBX
@JoeOIVOV on the PIAF Forum has documented a method to activate the OPUS Codec on the Raspberry Pi. From the Linux CLI, issue the following commands while logged in as root:
cd /usr/lib/asterisk/modules wget http://incrediblepbx.com/codec_opus_open_source.so
Then, use a browser to open the Incredible PBX GUI as admin and navigate to Settings -> Asterisk SIP Settings and scroll down to the Audio Codecs section of the template. Place a check mark beside the opus codec option. Then click Submit and Apply Settings.
Return to the Linux CLI and issue the following commands to complete the setup and verify:
fwconsole restart asterisk -rx "core show codecs"
Special Thanks to: Walter Sonius on SourceForge
Configuring Trunks with Incredible PBX
Before you can actually make and receive calls, you’ll need to add one or more VoIP trunks with providers, create extensions for your phones, and add inbound and outbound routes that link your extensions to your trunks. Here’s how a PBX works. Phones connect to extensions. Extensions connect to outbound routes that direct calls to specific trunks, a.k.a. commercial providers that complete your outbound calls to any phone in the world. Coming the other way, incoming calls are directed to your phone number, otherwise known as a DID. DIDs are assigned by providers. Some require trunk registration using credentials handed out by these providers. Others including Skyetel use the IP address of your PBX to make connections. Incoming calls are routed to your DIDs which use inbound routes telling the PBX how to direct the calls internally. A call could go to an extension to ring a phone, or it could go to a group of extensions known as a ring group to ring a group of phones. It could also go to a conference that joins multiple people into a single call. Finally, it could be routed to an IVR or AutoAttendant providing a list of options from which callers could choose by pressing various keys on their phone.
We’ve done most of the prep work for you with Incredible PBX. We’ve set up an Extension to which you can connect a SIP phone or softphone. We’ve set up an Inbound Route that, by default, sends all incoming calls from registered trunks to a Demo IVR. And we’ve built dozens of trunks for some of the best providers in the business. Sign up with the ones you prefer, plug in your credentials, and you’re done. The next section of this tutorial will show you the easier way, using Skyetel.
Unlike traditional telephone service, you need not and probably should not put all your eggs in one basket when it comes to telephone providers. In order to connect to Plain Old Telephones, you still need at least one provider. But there is nothing wrong with having several. And a provider that handles an outbound call (termination) need not be the same one that handles an incoming call (origination) and provides your phone number (DID). Keep in mind that you only pay for the calls you make with each provider so you have little to lose by choosing several. The PIAF Forum also has dozens of recommendations on VoIP providers.
With the preconfigured trunks in Incredible PBX, all you need are your credentials for each provider and the domain name of their server. Log into Incredible PBX GUI Administration as admin using a browser. From the System Status menu, click Connectivity -> Trunks. Click on each provider you have chosen and fill in your credentials including the host entry. Be sure to uncheck the Disable Trunk checkbox! Fill in the appropriate information for the Register String. Save your settings by clicking Submit Changes. Then click the red Apply Config button.
Using Skyetel with Incredible PBX
On the Raspberry Pi platform, all of the Skyetel trunks are preconfigured. All you need to do is sign up for Skyetel service to take advantage of the $10 free credit and Nerd Vittles BOGO offer. First, complete the Prequalification Form here. You then will be provided a link to the Skyetel site to complete your registration. Once you have registered on the Skyetel site and your account has been activated, open a support ticket and request a $10 credit for your account by referencing the Nerd Vittles special offer. Greed will get you nowhere. Credit is limited to one per person/company/address/location. Once you’ve had a chance to kick the tires, fund your account with up to $250, and Skyetel will match your deposit. That gets you up to $500 of half-price VoIP service. Once you have funded your account, you can port in your phone numbers for 60 days at no cost. And you can also take advantage of a 10% discount on your current service. Just open another ticket and attach a copy of your last month’s bill. See footnote 2 for the fine print.2 If you have high call volume requirements, document these in your Prequalification Form, and we will be in touch.
Unlike many VoIP providers, Skyetel does not use SIP registrations to make connections to your PBX. Instead, Skyetel utilizes Endpoint Groups to identify which servers can communicate with the Skyetel service. An Endpoint Group consists of a Name, an IP address, a UDP or TCP port for the connection, and a numerical Priority for the group. For incoming calls destined to your PBX, DIDs are associated with an Endpoint Group to route the calls to your PBX. For outgoing calls from your PBX, a matching Endpoint Group is required to authorize outbound calls through the Skyetel network. Thus, the first step in configuring the Skyetel side for use with your PBX is to set up an Endpoint Group. A typical setup for use with Incredible PBX®, Asterisk®, or FreePBX® would look like the following:
- Name: MyPBX
- Priority: 1
- IP Address: PBX-Public-IP-Address
- Port: 5060
- Protocol: UDP
- Description: server1.incrediblepbx.com
To receive incoming PSTN calls, you’ll need at least one DID. On the Skyetel site, you acquire DIDs under the Phone Numbers tab. You have the option of Porting in Existing Numbers (free for the first 60 days after you sign up for service) or purchasing new ones under the Buy Phone Numbers menu option.
Once you have acquired one or more DIDs, navigate to the Local Numbers or Toll Free Numbers tab and specify the desired SIP Format and Endpoint Group for each DID. Add SMS/MMS and E911 support, if desired. Call Forwarding and Failover are also supported. That completes the VoIP setup on the Skyetel side. System Status is always available here.
Configuring a Skyetel Inbound Route
Because there is no SIP registration with Skyetel, incoming calls to Skyetel trunks will NOT be sent to the Default Inbound Route configured on your PBX because FreePBX treats the calls as blocked anonymous calls without an Inbound Route pointing to the 11-digit number of each Skyetel DID. From the GUI, choose Connectivity -> Inbound Routes. You will note that we already have configured a Skyetel template for you. Simply edit the existing entry and plug in the 11-digit phone number (beginning with a 1) of your Skyetel DID . Set the Destination for the incoming DID as desired and click Submit. It defaults to extension 701.
If your PBX is sitting behind a NAT-based router, you’ll need to redirect incoming UDP 5060 traffic to the private IP address of your PBX. Then place a test call to each of your DIDs after configuring the Inbound Routes.
If you have installed the Incredible Fax add-on, you can enable Fax Detection under the Fax tab. And, if you’d like CallerID Name lookups using CallerID Superfecta, you can enable it under the Other tab before saving your setup and reloading your dialplan.
Configuring a Skyetel Outbound Route
If Skyetel will be your primary provider, it is preconfigured by default on the Raspberry Pi platform so you can use both 10-digit and 11-digit dialing to process outbound calls through your Skyetel account. If you prefer another setup, choose Connectivity -> Outbound Routes.
There are a million ways to design outbound calling schemes on PBXs with multiple trunks. One of the simplest ways is to use no dial prefix for the primary trunk and then use dialing prefixes for the remaining trunks.
Another outbound calling scheme would be to assign specific DIDs to individual extensions on your PBX. Here you could use NXXNXXXXXX with the 1 Prepend as the Dial Pattern with every Outbound Route and change the Extension Number in the CallerID field of the Dial Pattern. With this setup, you’d need a separate Outbound Route for each group of extensions using a specific trunk on your PBX. Additional dial patterns can be added for each extension designated for a particular trunk. A lower priority Outbound Route then could be added without a CallerID entry to cover extensions that weren’t restricted or specified.
HINT: Keep in mind that Outbound Routes are processed by FreePBX in top-down order. The first route with a matching dial pattern is the trunk that is selected to place the outbound call. No other outbound routes are ever used even if the call fails or the trunk is unavailable. To avoid failed calls, consider adding additional trunks to the Trunk Sequence in every outbound route. In summary, if you have multiple routes with the exact same dial pattern, then the match nearest to the top of the Outbound Route list wins. You can rearrange the order of the outbound routes by dragging them into any sequence desired.
Audio Issues with Skyetel
If you experience one-way or no audio on some calls, make sure you have filled in the NAT Settings section in the GUI under Settings -> Asterisk SIP Settings -> General. In addition to adding your external and internal IP addresses there, be sure to add your external IP address in /etc/asterisk/sip_general_custom.conf like the following example and restart Asterisk:
externip=xxx.xxx.xxx.xxx
If you’re using PJSIP trunks or extensions on your PBX, implement this fix as well.
Receiving SMS Messages Through Skyetel
Most Skyetel DIDs support SMS messaging. Once you have purchased one or more DIDs, you can edit each number and, under the SMS & MMS tab, you can redirect incoming SMS messages to an email or SMS destination of your choice using the following example:
Sending SMS Messages Through Skyetel
We’ve created a simple script that will let you send SMS messages from the Linux CLI using your Skyetel DIDs. In order to send SMS messages, you first will need to create an SID key and password in the Skyetel portal. From the Settings icon, choose API Keys -> Create. Once the credentials appear, copy both your SID and Password. Then click SAVE.
Next, from the Linux CLI, issue the following commands to download the sms-skyetel script into your /root folder. Then edit the file and insert your SID, secret, and DID credentials in the fields at the top of the script. Save the file, and you’re all set.
cd /root wget http://incrediblepbx.com/sms-skyetel chmod +x sms-skyetel nano -w sms-skyetel
To send an SMS message, use the following syntax where 18005551212 is the 11-digit SMS destination: sms-skyetel 18005551212 "Some message"
Configuring a Softphone for Incredible PBX
We’re in the home stretch now. You can connect virtually any kind of telephone to your new PBX. Plain Old Phones require an analog telephone adapter (ATA) which can be a separate board in your computer from a company such as Digium. Or it can be a standalone SIP device such as ObiHai’s OBi100 or OBi110 (if you have a phone line from Ma Bell to hook up as well). SIP phones can be connected directly so long as they have an IP address. These could be hardware devices or software devices such as the YateClient softphone. We’ll start with a free one today so you can begin making calls. You can find dozens of recommendations for hardware-based SIP phones both on Nerd Vittles and the PIAF Forum when you’re ready to get serious about VoIP telephony.
We recommend YateClient which is free. Download it from here. Run YateClient once you’ve installed it and enter the credentials for the 701 extension on Incredible PBX. You’ll need the IP address of your server plus your extension 701 password. Choose Applications _> Extensions -> 701 and write down your SIP/IAX Password. You can also find it in /root/passwords.FAQ. Fill in the blanks using the IP address of your Server, 701 for your Username, and whatever Password you assigned to the extension when you installed Incredible PBX. Click OK to save your entries.
Once you are registered to extension 701, close the Account window. Then click on YATE’s Telephony Tab and place some test calls to the numerous apps that are preconfigured on Incredible PBX. Dial a few of these to get started:
DEMO - Apps Demo
123 - Reminders
947 - Weather by ZIP Code
951 - Yahoo News
*61 - Time of Day
TODAY - Today in History
If you are a Mac user, another great no-frills softphone is Telephone. Just download and install it from the Mac App Store.
Upgrading to IBM Speech Engines
If you’ve endured Google’s Death by a Thousand Cuts with text-to-speech (TTS) and voice recognition (STT) over the years, then we don’t have to tell you what a welcome addition IBM’s new speech utilities are. We can’t say enough good things about the new IBM Watson TTS and STT offerings. With IBM’s services, you have a choice of free or commercial tiers. Let’s put the pieces in place so you’ll be ready to play with the Whole Enchilada.
Getting Started with IBM Watson TTS Service
We’ve created a separate tutorial to walk you through obtaining and configuring your IBM Watson credentials. Start there.
Next, login to your Incredible PBX server and issue these commands to update your Asterisk dialplan and edit ibmtts.php:
cd /var/lib/asterisk/agi-bin ./install-ibmtts-dialplan.sh nano -w ibmtts.php
Insert your credentials in $IBM_username and $IBM_password. For new users, your $IBM_username will be apikey. Your $IBM_password will be the TTS APIkey you obtained from IBM. Next, verify that $IBM_url matches the entry provided when you registered with IBM. Then save the file: Ctrl-X, Y, then ENTER. Now reload the Asterisk dialplan: asterisk -rx "dialplan reload"
. Try things out by dialing 951 (news) or 947 (Weather) from an extension registered on your PBX.
Getting Started with IBM Watson STT Service
Now let’s get IBM’s Speech to Text service activated. Log back in to the IBM Cloud. Click on the Speech to Text app. Choose a Region to deploy in, choose your Organization from the pull-down menu, and select STT as your Space. Choose the Standard Pricing Plan. Then click Create. When Speech to Text Portal opens, click the Service Credentials tab. In the Actions column, click View Credentials and copy down your STT username and password.
Finally, login to your Incredible PBX server and issue these commands to edit getnumber.sh:
cd /var/lib/asterisk/agi-bin nano -w getnumber.sh
Insert apikey as your API_USERNAME and your actual STT APIkey API_PASSWORD in the fields provided. Then save the file: Ctrl-X, Y, then ENTER. Update your Voice Dialer (411) to use the new IBM STT service:
sed -i '\\:// BEGIN Call by Name:,\\:// END Call by Name:d' /etc/asterisk/extensions_custom.conf sed -i '/\\[from-internal-custom\]/r ibm-411.txt' /etc/asterisk/extensions_custom.conf asterisk -rx "dialplan reload"
Now try out the Incredible PBX Voice Dialer with AsteriDex by dialing 411 and saying "Delta Airlines."
Transcribing Voicemails with IBM Watson STT Service
We’ve included the necessary script to transcribe your incoming voicemails using IBM’s STT service. Navigate to the /usr/local/sbin folder and edit sendmailmp3.ibm. Insert your APIKEY in the password field and save the file. Now copy the file to sendmailmp3 and make the file executable: chmod +x sendmailmp3.
Running Incredible PBX from an External USB Drive
CAUTION: If you wish to use an external USB-powered drive with your Raspberry Pi to get better performance and enhanced reliability, then you’ll want to stick with the Raspberry Pi B for the time being because the B+ does not yet support booting from an external drive that lacks an independent power source. See this thread for details.
With older versions of the Raspberry Pi, you may wish to consider an external USB drive to supplement your Incredible PBX for Raspberry Pi setup. If this is a production system on which you depend for important calls, we would highly recommend it. Begin by formatting the USB drive as a DOS FAT32 drive. Then install the Incredible PBX image on the USB drive using the same procedure outlined above for your microSD card. Be sure you choose the correct drive! Now boot your Raspberry Pi with the USB drive plugged in. Login as root and issue the command: mount /dev/sda2 /mnt. Using nano, edit /mnt/etc/fstab. Change /dev/mmcblk0p2 to /dev/sda2 and save the file. Edit /boot/cmdline.txt and change /dev/mmcblk0p2 to /dev/sda2. Then add the following to the end of the line: rootdelay=5. Save the file and reboot your server leaving the microSD card in place.
As configured, your server will now boot to the external USB drive, but the usable space on the drive will be the original 4GB partition. To expand it, do the following carefully. Log back into your server as root. Issue the command: fdisk -cu /dev/sda. List the partitions on your external drive by typing p. Write down the starting sector number for the sda2 partition. For example, on a 1 terabyte drive, it will be something like 131072. Now delete the sda2 partition by typing d and then choosing 2. Create a new primary partition by typing n then p then 2. When prompted for the starting sector, enter the number you wrote down for the sda2 partition above. Press ENTER. When prompted for the ending sector, just press ENTER to accept the default. Now type w to write your changes to the drive. Reboot. Log back into your server as root and issue the following command to expand the primary partition to use the entire disk: resize2fs /dev/sda2. Verify the new size of your drive: pbxstatus.
Using Gmail as a SmartHost for SendMail
Many Internet service providers block email transmissions from downstream servers (that’s you) to reduce spam. The simple solution is to use your Gmail account as a smarthost for SendMail. Here’s how. Log into your RasPi as root and issue the following commands:
cd /etc/mail hostname -f > genericsdomain touch genericstable makemap -r hash genericstable.db < genericstable mv sendmail.mc sendmail.mc.original wget http://incrediblepbx.com/sendmail.mc.gmail cp sendmail.mc.gmail sendmail.mc mkdir -p auth chmod 700 auth cd auth echo AuthInfo:smtp.gmail.com \\"U:smmsp\\" \\"I:user_id\\" \\"P:password\\" \\"M:PLAIN\\" > client-info echo AuthInfo:smtp.gmail.com:587 \\"U:smmsp\\" \\"I:user_id\\" \\"P:password\\" \\"M:PLAIN\\" >> client-info echo AuthInfo:smtp.gmail.com:465 \\"U:smmsp\\" \\"I:user_id\\" \\"P:password\\" \\"M:PLAIN\\" >> client-info nano -w client-info
When the nano editor opens the client-info file, change the 3 user_id entries to your Gmail account name without @gmail.com and change the 3 password entries to your actual Gmail password. Save the file: Ctrl-X, Y, then ENTER.
Now issue the following commands. In the last step, press ENTER to accept all of the default prompts:
chmod 600 client-info makemap -r hash client-info.db < client-info cd .. sed -i 's|sendmail-cf|sendmail\/cf|' /etc/mail/sendmail.mc sed -i 's|sendmail-cf|sendmail\/cf|' /etc/mail/sendmail.mc sed -i 's|sendmail-cf|sendmail\/cf|' /etc/mail/Makefile sed -i 's|sendmail-cf|sendmail\/cf|' /etc/mail/sendmail.cf sed -i 's|sendmail-cf|sendmail\/cf|' /etc/mail/databases sed -i 's|sendmail-cf|sendmail\/cf|' /etc/mail/sendmail.mc.gmail sed -i 's|sendmail-cf|sendmail\/cf|' /etc/mail/sendmail.cf.errors make sendmailconfig
Finally, stop and restart SendMail and then send yourself a test message. Be sure to check your spam folder!
/etc/init.d/sendmail stop /etc/init.d/sendmail start apt-get install mailutils -y echo "test" | mail -s testmessage you@yourdomain.com
Check mail success with: tail /var/log/mail.log
. If you have trouble getting a successful Gmail registration (especially if you have previously used this Google account from a different IP address), try this Google Voice Reset Procedure. It usually fixes connectivity problems. If it still doesn’t work, enable Less Secure Apps using this Google tool.
The last step is to add the following command to /etc/rc.local to send you an email with your PBX's IP addresses whenever the RasPi is rebooted. Insert the following one-line command just above the exit 0 line at the end of the file. Replace yourname@yourdomain.com with an email address to which you always have access.
echo LAN: $(ifconfig | grep "inet addr" | sed 's/^[[:space:]]*//' | sed 's/ .*$//g' | cut -f 2 -d " ") NET: $(curl -s -S --user-agent "Mozilla/4.0" http://myip.incrediblepbx.com | awk 'NR==2') | mail -s "Incredible PBX 13-13.10 RasPi IP Address" yourname@yourdomain.com
WebMin: Wherefore Art Thou?
Some of you may have noticed that WebMin is missing in this new release. For newcomers, WebMin is the Swiss Army Knife of Linux. You can do almost anything to Linux from the convenience of a browser. Unfortunately, in the PBX environment, WebMin is a two-edged sword. You can also permanently ruin your PBX in a matter of seconds if you don't know what you're doing because WebMin hides most of its magic under the covers so you really can't decipher what's been changed. Our best advice to those wanting to use WebMin is to use it as a tool to look (but don't touch) the Linux setup. The other major dilemma for us was that the current Incredible PBX build comes perilously close to filling a 4GB microSD card. And moving to an 8GB card to build a PBX would have doubled the size of the download image. Once you have installed Incredible PBX on a larger microSD card and expanded the filesystem to fill the new card, the commands below will get WebMin installed. Once installed, you can access WebMin with a browser pointed to https://ip-address:9001 using the same root credentials used to login with SSH.
echo "Installing WebMin..." echo "deb http://download.webmin.com/download/repository sarge contrib" \\ > /etc/apt/sources.list.d/sarge.list cd /root wget http://www.webmin.com/jcameron-key.asc apt-key add jcameron-key.asc apt-get update apt-get install webmin -y sed -i 's|10000|9001|g' /etc/webmin/miniserv.conf service webmin restart
Implementing Bluetooth Proximity Detection
You may find it convenient to have your calls transferred when you're away from your desk. The RasPi can do it automatically if you have a smartphone and a RasPi 3B+ with built-in bluetooth support.
1. Decipher the MAC address of your RasPi's Bluetooth adapter: hcitool dev
2. Turn on Bluetooth and enable discovery on your smartphone.
3. Search for your smartphone's MAC address from the RasPi CLI: hcitool scan
4. Install our Bluetooth Proximity Detection Utility on your RasPi:
cd /root wget http://nerdvittles.com/trixbox123/proximity.zip unzip proximity.zip chmod +x proximity
5. Edit the proximity script and fill in the blanks using the extension you want to forward when you're not "at home" and the 10-digit number of the smartphone to forward the calls to:
deviceuser=YourName devicemac=Mac:Address:Of:Your:Smartphone (with the colons from step #3) myextension=701 mycellphone=8435551212
6. Add a cron job to /etc/crontab to check for the presence of your cellphone every minute between 6 am and 9 pm:
* 6-21 * * * root /root/proximity > /dev/null
When you're home, your cellphone obviously must be within range of your Raspberry Pi and you need a working outbound trunk for outbound 10-digit calls for this to work while away.
/root/proximity: WARD.now IN - Update Required Sat Mar 9 13:51:07 EST 2019 Database entry removed.
Installing OSS Endpoint Manager
If you have dozens of SIP phones to configure, then you'll appreciate Andrew Nagy's terrific OSS Endpoint Manager Module. Here's how to install it once your Incredible PBX 13-13.10 server is up and running:
cd / wget http://incrediblepbx.com/epm.tar.gz tar zxvf epm.tar.gz ./install-epm.sh
You will also need to install and configure a TFTP server. We've included a setup script to make it easy:
cd /root ./tftp-setup
Pay particular attention to the firewall instructions which display at the end of the TFTP install procedure. Complete documentation for OSS Endpoint Manager is available here. Helpful tips on implementation can be found in this PIAF Forum thread.
Configuring a SIP URI Address for Your PBX
Setting up a SIP URI is a simple way to let anyone with a SIP phone call you from anywhere in the world and talk for as long and as often as you like FOR FREE. The drawback of SIP URIs is typically the security risk accompanying the SIP exposure you must provide to receive these calls. Here's the safe way using what we call a hybrid SIP URI. It works like this. Sign up for a VoIP.ms account and create a subaccount that you will register using the VoIPms trunk included in Incredible PBX. As part of the setup in the VoIP.ms portal, assign an Internal Extension Number to your subaccount, e.g. 789123. Make it random so you don't get surprise calls from anonymous sources. The extension can be up to 10 digits long. Next, sign up for a free iNUM DID, e.g. 883510009901234, in your VoIP.ms account. Using Manage DIDs in the portal, link the iNUM DID to your subaccount and assign one of the VoIP.ms POP locations for incoming calls, e.g. atlanta.voip.ms. Next, write down your VoIP.ms account number, e.g. 12345. Once you've completed these three steps and registered the VoIP.ms subaccount on your PBX, you now have two SIP URIs that are protected by your VoIP.ms credentials and don't require you to expose your SIP port to the outside world at all. These SIP URIs can be pointed to different destinations by setting up Inbound Routes using your VoIP.ms account number as one DID and setting up your iNUM number as the second DID. To reach your PBX via SIP URI, callers can use 12345789123@atlanta.voip.ms to reach the DID you set up for your VoIP.ms subaccount where 12345 is your VoIP.ms account number and 789123 is the Internal Extension Number for your subaccount. Or callers can use 8835100099012234@inum.net to reach the DID you set up using your iNUM number that was assigned by VoIP.ms. Don't forget to whitelist the VoIP.ms POP's FQDN for SIP UDP access to your PBX:
/root/add-fqdn voipms atlanta.voip.ms
If you wish to make SIP URI calls yourself, the easiest way is to first set up a free LinPhone SIP Account. You can find dozens of recommendations for hardware-based SIP phones both on Nerd Vittles and the PIAF Forum. For today we'll get you started with one of our favorite (free) softphones, YateClient. It's available for almost all desktop platforms. Download YateClient from here. Run YateClient once you’ve installed it and enter the credentials for your LinPhone account. You’ll need LinPhone's FQDN (sip.linphone.org) plus your LinPhone account name and password. Fill in the Yate Client template and click OK to save your entries. Once the Yate softphone shows that it is registered, try a test call to one of our demo SIP URIs: sip:weather@demo.nerdvittles.com or sip:news@demo.nerdvittles.com.
Adding the NeoRouter Virtual Private Network
We've made it easy to set up a virtual private network between your PBX and your other computers. NeoRouter is a free VPN for up to 256 machines. It requires that you first set up a server for NeoRouter using a static IP address and preferably a fully-qualified domain name. This is covered in this Nerd Vittles tutorial. Once you have your NeoRouter server operational, adding your PBX to the VPN is easy. Simply run nrclientcmd and enter the FQDN of your VPN server together with your credentials. All clients on the VPN have an encrypted tunnel with private LAN addresses in the 10.0.0.x range. HINT: Setting up a NeoRouter VPN provides an easy way to get back into your server if the firewall ever locks you out since the 10.0.0.x subnet is automatically whitelisted as part of the initial install.
Using PortKnocker to Regain Access to Your PBX
And speaking of getting locked out of your server because you've forgotten to whitelist the IP address of your computer, there's another easy way to regain access: PortKnocker. The way the service works is you send sequential pings to 3 randomized TCP ports that are known only by you. They are listed in /etc/knock.FAQ. When your server detects a match, it will whitelist your new IP address allowing you to login using SSH or Putty. There also are PortKnocker utilities for both iOS and Android devices. Complete implementation details are available in this Nerd Vittles tutorial. If your PBX is sitting behind a router or firewall, don't forget to forward the three TCP ports from your router to the private LAN address of your PBX.
Planning Ahead for That Rainy Day
If you haven't already learned the hard way, let us save you from a future shock. Hardware fails. All of it. So spend an extra hour now so that you'll be prepared when (not if) disaster strikes. First, once you have your new PBX configured the way you plan to use it, make a backup of your PBX by running the Incredible Backup script: /root/incrediblebackup13
Copy down the name of the backup file that was created. You'll need it in a few minutes.
Second, build yourself a VirtualBox platform on your desktop PC. There's an Incredible PBX 13-13.10 Vbox image already available on SourceForge. Don't use the Vbox image for Raspbian. It has insufficient available disk space to support the new backups. Once you've downloaded the Vbox image, double-click on it to install. Then fire up the virtual machine, login as root with password as your password and install the latest Incredible Backup and Restore scripts
cd /root rm incrediblebackup rm incrediblerestore wget http://incrediblepbx.com/incrediblebackup13.tar.gz tar zxvf incrediblebackup13.tar.gz rm -f incrediblebackup13.tar.gz
Next, create a /backup folder on your new VirtualBox PBX and copy the backup file from your main server to your VirtualBox server and restore it after logging in to VirtualBox PBX as root:
mkdir /backup scp root@main-pbx-ip-address:/backup/backup-file-name.tar.gz /backup/. /root/incrediblerestore13 /backup/backup-file-name.tar.gz
Verify that everything looks right by using a browser to access and review the settings in your new VirtualBox PBX. At a minimum, verify extensions, trunks, and routes.
The Million Dollar Question, of course, is whether you can put Humpty back together again by installing a fresh Incredible PBX 13-13.10 Raspbian image to a new microSD card, going through the basic initialization steps 1-7 on your Raspberry Pi, and then copying the backup image from the VirtualBox desktop machine back over to the new Raspbian PBX and restoring it. And the answer is A-B-S-O-L-U-T-E-L-Y. In fact, you can even make changes in the VirtualBox GUI, create a fresh backup, and then restore that image to your Raspberry Pi. Keep in mind our original caveat that, if you add components, packages, or applications to your primary server, those same additions need to be made to the secondary platform since they will not get picked up as part of the backup. Try it for yourself. And sleep well.
Originally published: Monday, March 11, 2019
Need help with Asterisk? Visit the VoIP-info Forum.
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Special Thanks to Vitelity. Vitelity is now Voyant Communications and has halted new registrations for the time being. Our special thanks to Vitelity for their unwavering financial support over many years and to the many Nerd Vittles readers who continue to enjoy the benefits of their service offerings. We will keep everyone posted on further developments.
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Now Serving: The Incredible PBX 13-13 Whole Enchilada
We’re delighted to introduce the bells and whistles for Incredible PBX® 13-13. We’ve taken a slightly different approach with this release. Instead of getting the Whole Enchilada out of the box, you now have a choice. You start with Incredible PBX 13-13 LEAN on the recommended CentOS® 6.10 platform. This gets you a fully-functioning PBX with the latest Asterisk® 13 and most of the FreePBX® 13 GPL modules. This release includes support for Skyetel SIP trunking from our Platinum Sponsor together with $50 in free service to get you started. You still can customize your PBX in any way you like. Or just upgrade to the Whole Enchilada and take advantage of the entire feature set that Incredible PBX has traditionally offered. Last but not least, you can add Incredible Fax for flawless faxing with HylaFax® and AvantFax® including fax detection on specified inbound routes. So the choice is totally up to you. We have a lot to cover. For today, we’ll get all the Incredible PBX pieces installed.
Just Released: Incredible PBX 16-15 for CentOS 7. Take it for a test drive.
Here’s a sneak peek at what’s included in Incredible PBX 13-13 Whole Enchilada: dozens of preconfigured SIP Trunks from our favorite providers, Voice Dialing (411) with IBM STT or Google, Headline News (951), Weather by ZIP Code (947), Today in History (86329), IBM TTS, ODBC Lookups (222), ODBC Calling with AsteriDex (223), Telephone Reminders (123), AsteriDex (Web GUI), Reminders (Web GUI), PortKnocker, Travelin’ Man 4, Time of Day (*61), SMS Dictator (767), Wolfram Alpha (4747), Hotel-Style Wakeup Calls (*68), Allison’s Demo IVR (3366), Lenny (53669), Call Parking (**70), Call Pickup (71), Blacklist Add (*30), Blacklist Remove (*31), Blacklist Last Caller (*32), Call Forward Activate (*72), Call Forward DeActivate (*73), Conferencing (C-O-N-F), Call Pickup (*8), Dictation (*34), Email Dictation (*35), DND Activate (*78), DND DeActivate (*79), SpeedDial with AsteriDex (000NNN), Email Delivery of Voicemails, NeoRouter VPN, and more. With a little luck, this will light a fire under some of you to roll up your sleeves and participate in the open source development community.
Installing a Base CentOS Operating System
You can install Incredible PBX 13-13 Lean on a dedicated server, on a virtual machine platform such as VirtualBox, or a Cloud-based server. We recommend a minimum 1GB of RAM with a swapfile unless installing on OpenVZ platforms. We’ve provided a script to do it for you. Depending upon the number of users your server will be supporting, we recommend a disk capacity of 10-30 GB. Last but not least, you need a reliable Internet connection.
Before you can install Incredible PBX 13-13 Lean, you’ll need a basic Linux platform. For this build, you can start by deploying a minimal install of CentOS 6. The Incredible PBX installer will load all of the necessary components to support Asterisk and FreePBX as well as upgrading CentOS to 6.10. Better yet, use the new Incredible PBX 13-13 ISO which bundles both the operating system packages and all of the Incredible PBX goodies. Complete Incredible PBX 13-13 ISO tutorial available here.
Begin by installing 64-bit CentOS 6 on your favorite hardware or Desktop. Or you may prefer to use a Cloud provider1 that already offers a preconfigured CentOS or Incredible PBX 13-13 image in the case of HiFormance. If you’re using a Cloud platform, you can skip the rest of this section. Just choose CentOS 6 or Incredible PBX 13-13 on HiFormance as the default operating system for your cloud-based server.
For those using a dedicated hardware platform or wishing to install CentOS as a virtual machine, the drill is the same. Start by downloading the 64-bit CentOS 6.10 minimal ISO. Burn the ISO to a DVD unless you’ll be booting from the ISO on a virtual machine platform such as VirtualBox. On virtual platforms, we recommend at least 1GB RAM and a 20GB dedicated drive. For VirtualBox, we’ve provided a one-minute installer. Here are the settings:
Type: Linux
Version: RedHat 64-bit
RAM: 1024MB
Default Drive Options with 20GB space
Create
Settings->System: Enable IO APIC and Disable HW Clock (leave rest alone)
Settings->Audio: Enable
Settings->Network: Enable, Bridged
Settings->Storage: Far right CD icon (choose your ISO)
Start
If you’re booting your server with the CentOS ISO to start the CentOS install, here are the simplest installation steps:
Choose Language and Click Continue
Click: Install Destination (do not change anything!)
Click: Done
Click: Network & Hostname
Click: ON
Click: Done
Click: Begin Installation
Click: Root Password: password, password, Click Done twice
Wait for Minimal Software Install and Setup to finish
Click: Reboot
Installing Incredible PBX 13-13 LEAN
Unless you’re using a virtual machine Incredible PBX image or the Incredible PBX 13-13 image on HiFormance, you’ll need to run the Incredible PBX installer. Once you have CentOS up and running, log into your server as root and issue the following commands to kick off the Incredible PBX install.
passwd yum -y update yum -y install net-tools nano wget tar wget http://incrediblepbx.com/incrediblepbx-13-13-LEAN.tar.gz tar zxvf incrediblepbx-13-13-LEAN.tar.gz rm -f incrediblepbx-13-13-LEAN.tar.gz # to add swap file on non-OpenVZ cloud platforms ./create-swapfile-DO # kick off Phase I install ./IncrediblePBX-13-13.sh # after reboot, kick off Phase II install ./IncrediblePBX-13-13.sh # add Full Enchilada apps, if desired ./Enchilada-upgrade.sh # add HylaFax/AvantFax, if desired ./incrediblefax13.sh # set passwords ./update-passwords # set desired timezone ./timezone-setup # remember to enable TUN/TAP if using VPS Control Panel # reconfigure PortKnocker if installing on an OpenVZ platform echo 'OPTIONS="-i venet0:0"' >> /etc/sysconfig/knockd service knockd restart # fix pbxstatus for NeoRouter VPN support, if desired cd /usr/local/sbin sed -i "s|cat /etc/hostip|cat /etc/hostip \\| cut -f 3 -d ' ' |" pbxstatus # set up NeoRouter client, if desired nrclientcmd
WebMin is also installed and configured as part of the base install. The root password for access is the same as your Linux root password. We strongly recommend that you not use WebMin to make configuration changes to your server. You may inadvertently damage the operation of your PBX beyond repair. WebMin is an excellent tool to LOOK at how your server is configured. When used for that purpose, we highly recommend WebMin as a way to become familiar with your Linux configuration.
Using the Incredible PBX 13-13 Web GUI
NOTE: If you plan to upgrade to the Whole Enchilada, you can skip this section. It’s for those that wish to roll their own PBX from the ground up.
Most of the configuration of your PBX will be performed using the web-based Incredible PBX GUI with its FreePBX 13 GPL modules. Use a browser pointed to the IP address of your server and choose Incredible PBX Admin. Log in as admin with the password you configured in the previous step. HINT: You can always change it if you happen to forget it.
To get a basic system set up so that you can make and receive calls, you’ll need to add a VoIP trunk, create one or more extensions, set up an inbound route to send incoming calls to an extension, and set up an outbound route to send calls placed from your extension to a VoIP trunk that connects to telephones in the real world. You’ll also need a SIP phone or softphone to use as an extension on your PBX. Our previous tutorial will walk you through this setup procedure. Over the years, we’ve built a number of command line utilities including a script to preconfigure SIP trunks for more than a dozen providers in seconds. You’ll find links to all of them here.
Continue Reading: Configuring Extensions, Trunks & Routes
Upgrading to Incredible PBX Whole Enchilada
There now are two more pieces to put in place. The sequence matters! Be sure to upgrade to the Whole Enchilada before you install Incredible Fax. If you perform the steps backwards, you may irreparably damage your fax setup by overwriting parts of it.
The Whole Enchilada upgrade script now is included in the Incredible PBX LEAN tarball. If you have an earlier release, you may need to download the Whole Enchilada tarball as documented below. Upgrading to the Whole Enchilada is simple. Log into your server as root and issue the following commands. Try issuing just the last command first to see if the enchilada upgrade script already is in place. Otherwise, execute all of the commands below. Be advised that the upgrade will overwrite all of your existing Incredible PBX setup including any extensions, trunks, and routes you may have created previously. You also will be prompted to reset all of your passwords as part of the upgrade.
cd /root ./Enchilada*
If you accidentally installed Incredible Fax before upgrading to the Whole Enchilada, you may be able to recover your Incredible Fax setup by executing the following commands. It’s worth a try anyway.
amportal a ma install avantfax amportal a r
Installing Incredible Fax with HylaFax/AvantFax
You don’t need to upgrade to the Whole Enchilada in order to use Incredible Fax; however, you may forfeit the opportunity to later upgrade to the Whole Enchilada if you install Incredible Fax first. But the choice is completely up to you. To install Incredible Fax, log into your server as root and issue the following commands:
cd /root ./incrediblefax13.sh
After entering your email address to receive incoming faxes, you’ll be prompted about two dozen times to choose options as part of the install. Simple press the ENTER key at each prompt and accept all of the defaults. When the install finishes, make certain that you reboot your server to bring Incredible Fax on line. There will be a new AvantFax option in the Incredible PBX GUI. The default credentials for AvantFax GUI are admin:password; however, you first will be prompted for your Apache admin credentials which were set when you installed Incredible PBX 13-13 LEAN or the Whole Enchilada. Then you’ll be asked to change your AvantFax password.
Upgrading to IBM Speech Engines
If you’ve endured Google’s Death by a Thousand Cuts with text-to-speech (TTS) and voice recognition (STT) over the years, then we don’t have to tell you what a welcome addition IBM’s new speech utilities are. We can’t say enough good things about the new IBM Watson TTS and STT offerings. With IBM’s services, you have a choice of free or commercial tiers. Let’s put the pieces in place so you’ll be ready to play with the Whole Enchilada.
Getting Started with IBM Watson TTS Service
We’ve created a separate tutorial to walk you through obtaining and configuring your IBM Watson credentials. Start there.
Next, login to your Incredible PBX server and issue these commands to update your Asterisk dialplan and edit ibmtts.php:
cd /var/lib/asterisk/agi-bin ./install-ibmtts-dialplan.sh nano -w ibmtts.php
Insert your credentials in $IBM_username and $IBM_password. For new users, your $IBM_username will be apikey. Your $IBM_password will be the TTS APIkey you obtained from IBM. Next, verify that $IBM_url matches the entry provided when you registered with IBM. Then save the file: Ctrl-X, Y, then ENTER. Now reload the Asterisk dialplan: asterisk -rx "dialplan reload"
. Try things out by dialing 951 (news) or 947 (Weather) from an extension registered on your PBX.
Getting Started with IBM Watson STT Service
Now let’s get IBM’s Speech to Text service activated. Log back in to the IBM Cloud. Click on the Speech to Text app. Choose a Region to deploy in, choose your Organization from the pull-down menu, and select STT as your Space. Choose the Standard Pricing Plan. Then click Create. When Speech to Text Portal opens, click the Service Credentials tab. In the Actions column, click View Credentials and copy down your STT username and password.
Finally, login to your Incredible PBX server and issue these commands to edit getnumber.sh:
cd /var/lib/asterisk/agi-bin nano -w getnumber.sh
Insert apikey as your API_USERNAME and your actual STT APIkey API_PASSWORD in the fields provided. Then save the file: Ctrl-X, Y, then ENTER. Update your Voice Dialer (411) to use the new IBM STT service:
sed -i '\\:// BEGIN Call by Name:,\\:// END Call by Name:d' /etc/asterisk/extensions_custom.conf sed -i '/\\[from-internal-custom\]/r ibm-411.txt' /etc/asterisk/extensions_custom.conf asterisk -rx "dialplan reload"
Now try out the Incredible PBX Voice Dialer with AsteriDex by dialing 411 and saying "Delta Airlines." Check back next week for the Whole Enchilada apps tutorial.
Adding Skyetel Trunks to Incredible PBX
Now that you have your Incredible PBX platform in place, it’s time to set up your Skyetel trunks to take advantage of the BOGO calling credit (up to $250). The trunks themselves are added by logging into your server with SSH/Putty as root and issuing the following commands if the trunks aren’t already installed on your server. HINT: Check first!
cd /root wget http://incrediblepbx.com/add-skyetel chmod +x add-skyetel # uncomment next line if your incoming calls all have 10-digit numbers # sed -i 's|from-trunk|from-pstn-e164-us|' add-skyetel ./add-skyetel chmod -x add-skyetel
Next, sign up for Skyetel service and take advantage of the exclusive Nerd Vittles BOGO offer. First, complete the Prequalification Form here. You then will be provided a link to the Skyetel site to complete your registration. Skyetel will match your original deposit up to $250 which means you could enjoy as much as $500 of SIP trunking service for half price. Effective 10/1/2023, $25/month minimum spend required. Once you have registered on the Skyetel site and your account has been activated, open a support ticket and request your BOGO credit by referencing this Nerd Vittles special offer. Greed will get you nowhere. Credit is limited to one per person/company/address/location. If you want to take advantage of the 10% discount on your current service, open another ticket and attach a copy of your last month’s bill. See footnote 1 for the fine print.2 If you have high call volume requirements, document these in your Prequalification Form, and we will be in touch. Easy Peasy!
Unlike many VoIP providers, Skyetel does not use SIP registrations to make connections to your PBX. Instead, Skyetel utilizes Endpoint Groups to identify which servers can communicate with the Skyetel service. An Endpoint Group consists of a Name, an IP address, a UDP or TCP port for the connection, and a numerical Priority for the group. For incoming calls destined to your PBX, DIDs are associated with an Endpoint Group to route the calls to your PBX. For outgoing calls from your PBX, a matching Endpoint Group is required to authorize outbound calls through the Skyetel network. Thus, the first step in configuring the Skyetel side for use with your PBX is to set up an Endpoint Group. A typical setup for use with Incredible PBX®, Asterisk®, or FreePBX® would look like the following:
- Name: MyPBX
- Priority: 1
- IP Address: PBX-Public-IP-Address
- Port: 5060
- Protocol: UDP
- Description: server1.incrediblepbx.com
To receive incoming PSTN calls, you’ll need at least one DID. On the Skyetel site, you acquire DIDs under the Phone Numbers tab. You have the option of Porting in Existing Numbers (free for the first 60 days after you sign up for service) or purchasing new ones under the Buy Phone Numbers menu option.
Once you have acquired one or more DIDs, navigate to the Local Numbers or Toll Free Numbers tab and specify the desired SIP Format and Endpoint Group for each DID. Add SMS/MMS and E911 support, if desired. Call Forwarding and Failover are also supported. That completes the VoIP setup on the Skyetel side. System Status is always available here.
Configuring a Skyetel Inbound Route
Because there is no SIP registration with Skyetel, incoming calls to Skyetel trunks will NOT be sent to the Default Inbound Route configured on your PBX because FreePBX treats the calls as blocked anonymous calls without an Inbound Route pointing to the 11-digit number of each Skyetel DID. From the GUI, choose Connectivity -> Inbound Routes -> Add Inbound Route. For both the Description and DID fields, enter the 11-digit phone number beginning with a 1. Set the Destination for the incoming DID as desired and click Submit. Reload the Dialplan when prompted. Place a test call to each of your DIDs after configuring the Inbound Routes.
If you have installed the Incredible Fax add-on, you can enable Fax Detection under the Fax tab. And, if you’d like CallerID Name lookups using CallerID Superfecta, you can enable it under the Other tab before saving your setup and reloading your dialplan.
Configuring a Skyetel Outbound Route
If Skyetel will be your primary provider, you can use both 10-digit and 11-digit dialing to process outbound calls through your Skyetel account. From the GUI, choose Connectivity -> Outbound Routes -> Add Outbound Route. For the setup, we recommend the following using the CallerID Number you wish to associate with your outbound calls through Skyetel:
Enter the Dial Patterns under the Dial Patterns tab before saving your outbound route. Here’s what you would enter for 10-digit and 11-digit dialing. If you want to require a dialing prefix to use the Skyetel Outbound Route, enter it in the Prefix field for both dial strings.
There are a million ways to design outbound calling schemes on PBXs with multiple trunks. One of the simplest ways is to use no dial prefix for the primary trunk and then use dialing prefixes for the remaining trunks.
Another outbound calling scheme would be to assign specific DIDs to individual extensions on your PBX. Here you could use NXXNXXXXXX with the 1 Prepend as the Dial Pattern with every Outbound Route and change the Extension Number in the CallerID field of the Dial Pattern. With this setup, you’d need a separate Outbound Route for each group of extensions using a specific trunk on your PBX. Additional dial patterns can be added for each extension designated for a particular trunk. A lower priority Outbound Route then could be added without a CallerID entry to cover extensions that weren’t restricted or specified.
HINT: Keep in mind that Outbound Routes are processed by FreePBX in top-down order. The first route with a matching dial pattern is the trunk that is selected to place the outbound call. No other outbound routes are ever used even if the call fails or the trunk is unavailable. To avoid failed calls, consider adding additional trunks to the Trunk Sequence in every outbound route. In summary, if you have multiple routes with the exact same dial pattern, then the match nearest to the top of the Outbound Route list wins. You can rearrange the order of the outbound routes by dragging them into any sequence desired.
Audio Issues with Skyetel
If you experience one-way or no audio on some calls, make sure you have filled in the NAT Settings section in the GUI under Settings -> Asterisk SIP Settings -> General. In addition to adding your external and internal IP addresses there, be sure to add your external IP address in /etc/asterisk/sip_general_custom.conf like the following example and restart Asterisk:
externip=xxx.xxx.xxx.xxx
If you’re using PJSIP trunks or extensions on your PBX, implement this fix as well.
Receiving SMS Messages Through Skyetel
Most Skyetel DIDs support SMS messaging. Once you have purchased one or more DIDs, you can edit each number and, under the SMS & MMS tab, you can redirect incoming SMS messages to an email or SMS destination of your choice using the following example:
Sending SMS Messages Through Skyetel
We’ve created a simple script that will let you send SMS messages from the Linux CLI using your Skyetel DIDs. In order to send SMS messages, you first will need to create an SID key and password in the Skyetel portal. From the Settings icon, choose API Keys -> Create. Once the credentials appear, copy both your SID and Password. Then click SAVE.
Next, from the Linux CLI, issue the following commands to download the sms-skyetel script into your /root folder. Then edit the file and insert your SID, secret, and DID credentials in the fields at the top of the script. Save the file, and you’re all set.
cd /root wget http://incrediblepbx.com/sms-skyetel chmod +x sms-skyetel nano -w sms-skyetel
To send an SMS message, use the following syntax where 18005551212 is the 11-digit SMS destination: sms-skyetel 18005551212 "Some message"
Using Gmail as a SmartHost for SendMail
Many Internet service providers block email transmissions from downstream servers (that’s you) to reduce spam. The simple solution is to use your Gmail account as a smarthost for SendMail. Here’s how. Log into your server as root and issue the following commands:
yum -y install sendmail-cf cd /etc/mail hostname -f > genericsdomain touch genericstable makemap -r hash genericstable.db < genericstable mv sendmail.mc sendmail.mc.original wget http://incrediblepbx.com/sendmail.mc.gmail cp sendmail.mc.gmail sendmail.mc mkdir -p auth chmod 700 auth cd auth echo AuthInfo:smtp.gmail.com \\"U:smmsp\\" \\"I:user_id\\" \\"P:password\\" \\"M:PLAIN\\" > client-info echo AuthInfo:smtp.gmail.com:587 \\"U:smmsp\\" \\"I:user_id\\" \\"P:password\\" \\"M:PLAIN\\" >> client-info echo AuthInfo:smtp.gmail.com:465 \\"U:smmsp\\" \\"I:user_id\\" \\"P:password\\" \\"M:PLAIN\\" >> client-info nano -w client-info
When the nano editor opens the client-info file, change the 3 user_id entries to your Gmail account name without @gmail.com and change the 3 password entries to your actual Gmail password. Save the file: Ctrl-X, Y, then ENTER.
Now issue the following commands:
chmod 600 client-info makemap -r hash client-info.db < client-info cd .. make service sendmail restart
Finally, send yourself a test message. Be sure to check your spam folder!
echo "test" | mail -s testmessage yourname@yourdomain.com
Check mail success with: tail /var/log/maillog
. If you have trouble getting a successful Gmail registration (especially if you have previously used this Google account from a different IP address), try this Google Voice Reset Procedure. It usually fixes connectivity problems. If it still doesn’t work, enable Less Secure Apps using this Google tool.
Originally published: Monday, November 13, 2017 Updated: Saturday, March 23, 2019
News Flash: Turn Incredible PBX into a Fault-Tolerant HA Platform for $1/Month
Continue Reading: Configuring Extensions, Trunks & Routes
Don't Miss: Incredible PBX Application User's Guide covering the 31 Whole Enchilada apps
Check out the new Incredible PBX 13-13 ISO. Complete tutorial available here.
Support Issues. With any application as sophisticated as this one, you're bound to have questions. Blog comments are a difficult place to address support issues although we welcome general comments about our articles and software. If you have particular support issues, we encourage you to get actively involved in the PBX in a Flash Forum. It's the best Asterisk tech support site in the business, and it's all free! Please have a look and post your support questions there. Unlike some forums, the PIAF Forum is extremely friendly and is supported by literally hundreds of Asterisk gurus and thousands of users just like you. You won't have to wait long for an answer to your question.
Need help with Asterisk? Visit the VoIP-info Forum.
Special Thanks to Our Generous Sponsors
FULL DISCLOSURE: ClearlyIP, Skyetel, Vitelity, DigitalOcean, Vultr, VoIP.ms, 3CX, Sangoma, TelecomsXchange and VitalPBX have provided financial support to Nerd Vittles and our open source projects through advertising, referral revenue, and/or merchandise. As an Amazon Associate and Best Buy Affiliate, we also earn from qualifying purchases. We’ve chosen these providers not the other way around. Our decisions are based upon their corporate reputation and the quality of their offerings and pricing. Our recommendations regarding technology are reached without regard to financial compensation except in situations in which comparable products at comparable pricing are available from multiple sources. In this limited case, we support our sponsors because our sponsors support us.
BOGO Bonaza: Enjoy state-of-the-art VoIP service with a $10 credit and half-price SIP service on up to $500 of Skyetel trunking with free number porting when you fund your Skyetel account. No limits on number of simultaneous calls. Quadruple data center redundancy. $25 monthly minimum spend required. Tutorial and sign up details are here.
The lynchpin of Incredible PBX 2020 and beyond is ClearlyIP components which bring management of FreePBX modules and SIP phone integration to a level never before available with any other Asterisk distribution. And now you can configure and reconfigure your new Incredible PBX phones from the convenience of the Incredible PBX GUI.
VitalPBX is perhaps the fastest-growing PBX offering based upon Asterisk with an installed presence in more than 100 countries worldwide. VitalPBX has generously provided a customized White Label version of Incredible PBX tailored for use with all Incredible PBX and VitalPBX custom applications. Follow this link for a free test drive!
Special Thanks to Vitelity. Vitelity is now Voyant Communications and has halted new registrations for the time being. Our special thanks to Vitelity for their unwavering financial support over many years and to the many Nerd Vittles readers who continue to enjoy the benefits of their service offerings. We will keep everyone posted on further developments.
- Some of our links refer users to Amazon or other service providers when we find their prices are competitive for the recommended products. Nerd Vittles receives a small referral fee from these providers to help cover the costs of our blog. We never recommend particular products solely to generate commissions. However, when pricing is comparable or availability is favorable, we support these providers because they support us. [↩]
- In the unlikely event that Skyetel cannot provide a 10% reduction in your current origination rate and/or DID costs, Skyetel will give you an additional $50 credit to use with the Skyetel service. [↩]
UC on Steroids: Incredible PBX for Issabel Joins the Cloud
We’re pleased to introduce the 2019 edition of Incredible PBX® for Issabel featuring new VPS cloud provider support and one-minute setup for Skyetel SIP trunking. One of the limitations of Issabel 4 has been the required use of the ISO installer to deploy Asterisk® 13. This 2019 release addresses that limitation and lets you do a fully scripted install using one of our four recommended $7 to $15 a year VPS cloud providers.
This new release includes our next generation Incredible PBX 13 platform with a preconfigured Travelin’ Man 3 firewall, additional text-to-speech engines (FLITE, GoogleTTS, PicoTTS, and IBM TTS), voice recognition with IBM’s state-of-the-art STT engine, turnkey trunks and extensions, SMS messaging, telephone reminders, turnkey fax support, an AsteriDex phone book with both voice and speed dialing, Wolfram Alpha, sample ODBC apps, and a boatload of dialplan code and AGI scripts to help anyone wanting to learn how to develop custom applications with Asterisk. This is one fantastic UC platform!
Installing Issabel on a Cloud-Based VPS Platform
If you wish to install Issabel 4 on a cloud-based OpenVZ server, here’s the drill. Start by creating a CentOS 7/64 platform. Once the platform is ready, log in to your server as root and immediately change your root password. Then execute the remaining commands in the order listed below. Don’t worry if you cannot access the Issabel web GUI when the install finishes. We’ll fix this up during the Incredible PBX install shortly. Now jump down to the Incredible PBX installation steps to continue.
passwd yum -y install wget nano wget -O - http://repo.issabel.org/issabel4-netinstall.sh | bash yum -y erase asterisk yum -y install asterisk13 reboot
Installing Issabel with Asterisk 13.22.0 from ISO
If you’re using your own hardware or a platform that lets you upload an ISO and deploy, begin by downloading the October 2, 2018 Issabel ISO from SourceForge. On the platform of your choice, install Issabel 4 specifying your Keyboard and Installation Destination with Asterisk 13 as your Software Selection. Add the Sangoma WANPIPE component if desired. Set your Root password and have a cup of coffee. After a reboot, you’ll be prompted to set your MySQL/MariaDB root password (must be passw0rd with a zero) and the admin password of your choice to login to the Issabel web GUI. Be sure to use the new October 2018 Issabel ISO for the base Issabel install. It includes support for Asterisk 13.22.0. We will update things from there as part of the new Incredible PBX install below.
Installing Issabel with VirtualBox
For those using VirtualBox, we’ve uploaded a new Issabel 4 .ova image to SourceForge which will save you some time in getting Issabel up and running. Once you’ve downloaded and installed the image in VirtualBox, you can log in as root using the default password: password. Then you can set your admin password for the Issabel GUI by running /root/admin-pw-change.
Installing Incredible PBX 13 for Issabel 4
As with all Incredible PBX builds, running the Incredible PBX installer will erase ALL of your existing Issabel configuration so start with a fresh install of Issabel.
Begin the Incredible PBX install by logging into your Issabel server as root from a desktop PC using SSH or Putty and execute the following commands:
cd /root wget http://incrediblepbx.com/IncrediblePBX13-Issabel4.sh chmod +x IncrediblePBX13-Issabel4.sh ./IncrediblePBX13-Issabel4.sh
The Travelin’ Man 3 firewall is installed and configured as part of the install. It whitelists certain IP addresses and blocks everyone else from even seeing your server on the Internet. For this reason, it is critically important that you perform the Incredible PBX install using SSH or Putty from a PC that you will use to manage your Issabel server. Otherwise, you risk locking yourself out of your own server. Whitelisted IP addresses include the Issabel server itself, the public and private IP addresses of your desktop PC, all non-routable, private LAN addresses, and the Nerd Vittles collection of recommended SIP hosting providers. You can add as many additional providers or users to the whitelist using the simple tools provided as part of the install and further documented below.
As part of the install process, you’ll be prompted during both passes to create a password for MySQL/MariaDB and an admin password for the Issabel web GUI. The MySQL password MUST be passw0rd (with a zero), or you will get a permanent mess. The admin password can be anything you like. Passwords can be updated by running /root/admin-pw-change. Many of the Incredible PBX apps depend upon this MySQL password so don’t change it. Your MySQL databases remain secure and can only be accessed on localhost or after a successful root login to your server from a whitelisted IP address.
WhiteListing IP Addresses in Fail2Ban
We also strongly recommend that you whitelist the IP addresses of computers you plan to use to access your new Issabel PBX. The reason is because Fail2Ban jails take precedence over IPtables settings. So even if your IP address has been whitelisted with IPtables using the Travelin’ Man 3 utilities, it’s still possible to lock yourself out of your server by entering the root or admin passwords incorrectly. Here’s how to avoid that. Edit /etc/fail2ban/jail.conf. Scroll down to line #50 which begins with the word "ignoreip." WhiteListed IP addresses are entered here with a space separating each entry. Once you have entered one or more addresses, save the file. Then restart Fail2Ban: service fail2ban restart
.
Introducing the (new) Travelin’ Man 3 Firewall
Issabel 4 includes an IPtables firewall component. Do NOT activate it because Incredible PBX includes its own preconfigured IPtables firewall, better known as Travelin’ Man 3. With the Issabel 4 firewall, the administrator is responsible for setting all of the firewall rules. With Travelin’ Man 3, all the heavy lifting is done for you. The design is also markedly different. Issabel 4 opens ports which you define, but it gives worldwide access to those ports by any user. Travelin’ Man 3 employs a WhiteList rather than opening ports for everyone. If you’re on the WhiteList, you get access to the limited collection of ports assigned to that IP address. If you’re not on the WhiteList, you cannot even see the Issabel PBX from the Internet. For those without remote telephones or traveling employees, this provides total protection of your server with virtually no further firewall management.
If you have remote users of your PBX or if you wish to deploy softphones on mobile devices and rely upon WiFi facilities at random locations, Travelin’ Man 3 provides several utilities to assist. If the remote users have static IP addresses, then those IP addresses can be added to the WhiteList by running /root/add-ip. Better yet, a NeoRouter VPN is provided that lets remote users access Issabel using NeoRouter private LAN addresses that already are WhiteListed as part of the installation process. These require little to no configuration with static or dynamic IP addresses even when switching between WiFi networks. For those with dynamic IP addresses and no VPN, FQDNs can be assigned using a service such as dyn.com and a dynamic DNS client can be loaded on the smartphone to keep the current IP address synchronized with the FQDN. On the Incredible PBX side, these FQDNs can be added using /root/add-fqdn, and the IP addresses will be updated automatically every 10 minutes. The final option to provide remote users the 3-digit PortKnocker codes from knock.FAQ and let them automatically whitelist their own IP addresses by running the PortKnocker client from any smartphone or Linux server. When the Issabel server detects a successful knock sequence, the source IP of the knock sequence is whitelisted until the next reload of the firewall. If an administrator prefers to allow permanent additions to the WhiteList that survive a reboot or restart of the firewall, the administrator need only run the following command one time: iptables-knock activate. WhiteListed entries can be removed using the /root/del-acct utility. Further details on the new Travelin’ Man 3 design are available here.
We have modified the security methodology to access the AsteriDex and Reminders pages in the web GUI. We have added another layer of security by requiring Apache htaccess credentials before you can access these pages on your Issabel server. What this means is you will be prompted for Apache admin credentials when you attempt to access these pages. As the last step of the Incredible PBX installation procedure, you will be asked to specify your admin password again. This becomes your Apache admin password, and we recommend keeping it the same as your Issabel password so you don’t get confused. In this way, the username admin and the admin password will be used BOTH for Apache authentication AND Issabel GUI authentication. Should you ever need to change your Issabel admin password, run /root/admin-pw-change. You will need to execute the following command to change the Apache admin password: htpasswd -c /etc/pbx/wwwpasswd admin.
Overview of Issabel 4 Configuration Steps
Almost all PBXs employ a similar design to get calls flowing in and out of your PBX. Extensions are the hooks that let phones on your PBX make a connection to the PBX. Trunks are the hooks that connect your PBX to the outside world so that you can make and receive external calls. Inbound routes tell the PBX how to route incoming calls from the outside world. Outbound routes tell the PBX which trunk providers to use for various types of outgoing calls. And trunk providers are outside businesses that let you terminate calls to telephones all over the world. They also provide phone numbers (DIDs) to you so that the rest of the world has a way to call you.
Incredible PBX for Issabel makes configuring your PBX easy enough for a fifth grader. We’ve provided two extensions (501 and 502) to give you a simple way to connect your first two phones. We’ve also provided over a dozen sample trunk setups to make it easy to set up trunks once you’ve registered with one or more providers of your choice. If you choose to use our Platinum Sponsor, Skyetel, their trunk setup is already activated and whitelisted on the Issabel platform so all you’ll need to do is collect your $50 signup credit, enter the IP address of your PBX as a Skyetel EndPoint, pick a phone number for your PBX, and point that phone number to your PBX endpoint. On the Issabel side, simply create an Inbound Route for your Skyetel calls by specifying the 11-digit phone number to associate with the inbound route. Finally, we’ll revise the Default Outbound Route to send outgoing calls out through Skyetel.
Getting Started with a $50 Skyetel Credit
To take advantage of the Nerd Vittles specials, begin by completing the Prequalification Form here. You then will be provided a link to the Skyetel site to complete your registration. Once you have registered on the Skyetel site and your account has been activated, open a support ticket and request a $50 credit for your account by referencing the Nerd Vittles special offer. Credit is limited to one per person/company/address/location. If you want to take advantage of the 10% discount on your current service, open another ticket and attach a copy of your last month’s bill. See footnote 1 for the fine print.1 If you have high call volume requirements, document these in your Prequalification Form, and we will be in touch. More details here. Effective 10/1/2023, $25/month minimum spend required.
Skyetel Endpoint Group Configuration
Unlike many VoIP providers, Skyetel does not use SIP registrations to make connections to your PBX. Instead, Skyetel utilizes Endpoint Groups to identify which servers can communicate with the Skyetel service. An Endpoint Group consists of a Name, an IP address, a UDP or TCP port for the connection, and a numerical Priority for the group. For incoming calls destined to your PBX, DIDs are associated with an Endpoint Group to route the calls to your PBX. For outgoing calls from your PBX, a matching Endpoint Group is required to authorize outbound calls through the Skyetel network. Thus, the first step in configuring the Skyetel side for use with your PBX is to set up an Endpoint Group. A typical setup for use with Incredible PBX®, Asterisk®, or FreePBX® would look like the following:
- Name: Issabel
- Priority: 1
- IP Address: Issabel-Public-IP-Address
- Port: 5060
- Protocol: UDP
- Description: issabel.incrediblepbx.com
Skyetel DID Configuration
To receive incoming PSTN calls, you’ll need at least one DID. On the Skyetel site, you acquire DIDs under the Phone Numbers tab. You have the option of Porting in Existing Numbers (free for the first 60 days after you sign up for service) or purchasing new ones under the Buy Phone Numbers menu option.
Once you have acquired one or more DIDs, navigate to the Local Numbers or Toll Free Numbers tab and specify the desired SIP Format and Endpoint Group for each DID. Add SMS/MMS and E911 support, if desired. Call Forwarding and Failover are also supported. That completes the VoIP setup on the Skyetel side. System Status is always available here.
Incredible PBX Inbound Routing with Skyetel
Next we need to tell your PBX how to route incoming calls from Skyetel. Using a browser, log into the IP address of your PBX using your admin credentials. Because there is no trunk registration with Skyetel trunks, you will need to create an Inbound Route for every Skyetel DID. You cannot rely upon a Default inbound route because Issabel treats the calls as blocked anonymous calls without an Inbound Route pointing to the 11-digit number of each Skyetel DID. From the Issabel GUI, choose PBX -> PBX Configuration -> Inbound Routes -> Add Incoming Route. For both the Description and DID fields, enter the 11-digit phone number beginning with a 1. Set the Destination for the incoming DID as desired, e.g. IVR:IVR Demo. Click Submit. Reload the Dialplan when prompted. Place a test call to each of your DIDs from an external phone or cellphone after configuring the Inbound Routes.
Incredible PBX Outbound Routing to Skyetel
If Skyetel will be your primary provider, you can use both 10-digit and 11-digit dialing to process outbound calls through your Skyetel account. From the GUI, choose PBX -> PBX Configuration -> Outbound Routes -> Default. Scroll down to the Trunk Sequence section of the template. Choose these 3 trunks in this order: Skyetel-1, Skyetel-NW, and Skyetel-SE. Next, click Submit Changes and reload the dialplan when prompted.
Setting Up a Softphone with Issabel 4
If you’re a Mac user, you’re lucky (and smart). Download and install Telephone from the Mac App Store. Start up the application and choose Telephone:Preference:Accounts. Click on the + icon to add a new account. To set up your softphone, you need 3 pieces of information: the IP address of your server (Domain), and your Username and Password. You can decipher your server’s IP address by running pbxstatus. If you wish to use one of the preconfigured extensions (501 and 502), you’ll find the randomized passwords in /root/passwords.FAQ. Now copy or cut-and-paste your Username and Password into the Accounts dialog of the Telephone app. Click Done when you’re finished, and your new softphone will come to life and should show Available. Dial the IVR (D-E-M-O) to try things out. With Telephone, you can use over two dozen soft phones simultaneously.
For everyone else, we recommend the YateClient softphone which is free. Download it from here. Run YateClient once you’ve installed it and enter the credentials for the Issabel extension. You’ll need the IP address of your server plus your extension number and password associated with either the 501 or 502 extension.
Adding Speech Recognition Support to Incredible PBX
To support many of our applications, Incredible PBX has included Google’s speech recognition service. These applications include AsteriDex Voice Dialing by Name (411) and Wolfram Alpha for Asterisk (4747), all of which use Lefteris Zafiris’ terrific speech-recog AGI script. Unfortunately (for some), Google now has tightened up the terms of use for their free speech recognition service. Now you can only use it for "personal and development use." If you meet those criteria, keep reading. Here’s how to activate speech recognition on Incredible PBX. Don’t skip any steps!
If you like Siri, you’ll love Wolfram Alpha. To use Wolfram Alpha by phone, you first must obtain a free Wolfram Alpha APP-ID. Then issue the following command replacing APP-ID with your actual ID. Don’t change the yourID portion of the command:
sed -i "s|yourID|APP-ID|" /var/lib/asterisk/agi-bin/4747
Now you’re ready to try out the speech recognition apps. Dial 411 and say "American Airlines" to be connected to American.
To access Wolfram Alpha by phone, dial 4747 and enter your query, e.g. "What planes are overhead now?" Read the Nerd Vittles tutorial for additional examples and tips.
Implementing IBM TTS and Voice Recognition
While Google voice recognition originally was free, it has been a hit and miss platform for the last couple years. If you’re really serious about text-to-speech (TTS) and voice recognition (STT) quality, then you owe it to yourself to make the switch to the IBM platform. For most deployments, the IBM platform will be nearly free. Our recent tutorial will walk you through the process of getting your IBM credentials and setting up the TTS and STT functions with IBM Watson. Be advised that you will have two sets of credentials, one for TTS applications and another for STT applications. Once you have your credentials, here are the steps to reconfigure Issabel to use the IBM TTS and voice recognition services. Begin by logging into your server as root and switching to the /var/lib/asterisk/agi-bin directory. Then install the IBM components:
cd /var/lib/asterisk/agi-bin wget http://incrediblepbx.com/ibm-issabel.tar.gz tar zxvf ibm-issabel.tar.gz rm -f ibm-issabel.tar.gz mv custom/* /var/lib/asterisk/sounds/custom
Implementing IBM STT with Incredible PBX’s Voice Dialer. With this application, a user dials 411 and speaks the name of a person or company to call. The app searches for a match in the AsteriDex directory and places the call. To get started, edit getnumber.sh and insert your IBM STT credentials in the API_USERNAME and API_PASSWORD fields. Then save the file. Replace the Call by Name context by running the following script: ./install-ibm411.sh. Place a test call by dialing 411 and saying "American Airlines."
Implementing IBM STT with Incredible PBX’s SMS Dictator. With this application, a user dials 767, enters the 10-digit number for the recipient of an SMS text message, and then speaks the message to be sent. To get started, edit smsgen.sh and insert your IBM STT and Google Voice credentials using your plain-text Google password. Then save the file. Replace the SMS Dictator context by running the following script: ./install-sms767-dialplan.sh. Place a test call to 767, and the app will send your text message to the recipient’s phone number using the gvoice application. If you experience failed calls, try executing the Unlock Captcha procedure using your Google Voice credentials. Then try again.
Implementing IBM STT with Incredible PBX’s Wolfram Alpha. With this Siri-like app, a user dials 4747 and speaks a query to be sent to Wolfram Alpha for processing. The results then are played back to the caller. To begin, edit wolfram.sh and insert your IBM STT credentials as well as your Wolfram Alpha APPID. Then save the file. Replace the Wolfram Alpha dialplan code by running the following script: ./install-wolfram4747-dialplan.sh. Place a test call by dialing 4747. When prompted for your query, say "What planes are flying overhead now?"
Implementing IBM TTS with Incredible PBX’s News and Weather Apps. With these apps, a user dials 951 for the latest News Headlines from Yahoo or 947 to retrieve the latest weather report by ZIP code. To begin, edit ibmtts.php and insert your IBM TTS credentials in the IBM_username and IBM_password fields. Then save the file. Replace the news and weather by zip code contexts by running the following script: ./install-ibmtts-dialplan.sh.
Generating IBM Voice Prompts to Use with Issabel. We’ve included a script that will let you generate IBM voice prompts that are suitable for use with Issabel and Incredible PBX. To begin, edit ibmprompt.php and insert your IBM TTS credentials in the IBM_username and IBM_password fields. Then save the file. Next, we need to add MP3 support to the SOX application before we can create voice prompts reliably with IBM’s Bluemix TTS service. Here’s how:
yum -y remove sox yum -y install libmad libmad-devel libid3tag libid3tag-devel lame lame-devel flac-devel cd /usr/src wget https://sourceforge.net/projects/sox/files/sox/14.4.2/sox-14.4.2.tar.gz tar zxvf sox-14.4.2.tar.gz rm -f sox-14.4.2.tar.gz cd sox* ./configure make -s make install ldconfig ln -s /usr/local/bin/sox /usr/bin/sox
Generate voice prompts using the following syntax: ./ibmprompt.php "Hello world."
Configuring the Issabel Fax Server
Incredible PBX for Issabel includes turnkey fax support with Issabel. Once you have added a trunk that supports VoIP faxing (HINT: Skyetel trunks work great!), fax configuration with Issabel only takes a minute. Start by logging into the Issabel web interface as admin. First, navigate to PBX:PBX Configuration:Extensions:Fax and obtain your password for extension 329. Next, navigate to Fax:Virtual Fax:New Virtual Fax. Fill in the form as shown below using your actual email address and phone number for receiving faxes as well as your actual extension 329 secret. Then click SAVE. Assuming you typed your secret correctly, you will see a status notification showing virtual fax machine "Running and idle on ttyIAX1."
Assuming you already have set up a Skyetel trunk as outlined above, the next step is to modify the Inbound Route for this trunk to support fax detection. In that way, incoming fax calls will automatically be redirected to extension 329 and the received faxes will be emailed to you in PDF format. Set the email address in Fax:Fax Master. In addition, the faxes can be downloaded and managed from Fax:Virtual Fax:Fax Viewer. Modify your Inbound Route to match the #3 settings shown below. Then save/reload your changes.
To receive the incoming faxes by email, navigate to Fax:Fax Master and enter your email address. Then click SAVE.
The final step is to designate the IP addresses of those authorized to send faxes using Issabel. Navigate to Fax:Fax Clients and specify the public and private IP addresses (one per line) authorized to send faxes. Then click SAVE. Hylafax clients can be used remotely, or you can use the web utility included with Issabel: Fax:Virtual Fax:Send Fax.
The best way to test things out is to send yourself a test fax. FaxZERO lets you send 5 free faxes of up to 3 pages every day. Give it a whirl.
To send a fax out from your server from the Linux CLI using either a text document or PDF file, the syntax looks like the following:
sendfax -n -d 8005551212 smsmsg.txt
Replacing MeetMe Conferencing with ConfBridge
The only serious limitation we’ve found with the Issabel implementation of FreePBX is the continued reliance upon MeetMe for conferencing which requires a timing source unlike the newer ConfBridge module. Particularly on OpenVZ VPS platforms, this causes issues because of the inability to directly access the kernel. Fortunately, Issabel has included the functioning ConfBridge module in their implementation so the workaround is fairly simple. By default, we’ve included a 2663 (C-O-N-F) conference setup in the Issabel GUI configuration so simply remove it. Then add a 2663 Misc Destination with a description of CONF. Finally, while still in the GUI, edit the IVR Demo and change the destination for option 2 to Misc Destination:CONF and save the file. Next, log into the Linux CLI as root and change to the /etc/asterisk directory. Edit confbridge_custom.conf and insert the following code. Then save the file.
[general] ;This section reserved for future use [default_user] type = user quiet = no announce_user_count = yes announce_user_count_all = yes wait_marked = no end_marked = no dsp_drop_silence = yes announce_join_leave = yes admin = no marked = no startmuted = no music_on_hold_when_empty = yes [admin] type = user quiet = no announce_user_count = yes announce_user_count_all = yes wait_marked = no end_marked = no dsp_drop_silence = yes announce_join_leave = yes admin = yes marked = no startmuted = no music_on_hold_when_empty = yes [default_bridge] type = bridge record_conference = no sound_only_person = conf-onlyperson sound_has_joined = conf-hasjoin sound_has_left = conf-hasleft sound_kicked = conf-kicked sound_muted = conf-muted sound_unmuted = conf-unmuted sound_there_are = conf-thereare sound_other_in_party = conf-otherinparty sound_place_into_conference = conf-placeintoconf sound_wait_for_leader = conf-waitforleader sound_get_pin = conf-getpin sound_invalid_pin = conf-invalidpin sound_locked = conf-locked sound_unlocked_now = conf-unlockednow sound_lockednow = conf-lockednow sound_error_menu = conf-errormenu [admin_menu] type = menu * = playback_and_continue(conf-adminmenu) *1 = toggle_mute *2 = admin_toggle_conference_lock *3 = admin_kick_last *4 = decrease_listening_volume *5 = reset_listening_volume *6 = increase_listening_volume *7 = decrease_talking_volume *8 = reset_talking_volume *9 = increase_talking_volume *# = leave_conference *0 = admin_toggle_mute_participants [user_menu] type = menu * = playback_and_continue(conf-usermenu) *1 = toggle_mute *4 = decrease_listening_volume *5 = reset_listening_volume *6 = increase_listening_volume *7 = decrease_talking_volume *8 = no_op *9 = increase_talking_volume *# = leave_conference
Now edit extensions_custom.conf and insert the following code below the [from-internal-custom] label replacing the 1234 and 4321 PINs in lines 6 and 7 with user and admin PINs of your choice (up to 8 numbers each). Then restart Asterisk: amportal restart
.
;# // BEGIN Conf1 exten => 2663,1,Answer exten => 2663,2,Wait(1) exten => 2663,3,Playback(conf-getpin) exten => 2663,4,Read(MYPIN,beep,8) exten => 2663,5,GotoIf($["${MYPIN}" = "1234"]?userpin) exten => 2663,6,GotoIf($["${MYPIN}" = "4321"]?adminpin) exten => 2663,7,Playback(goodbye) exten => 2663,8,Hangup exten => 2663,n(adminpin),Set(CONFBRIDGE(user,template)=admin) exten => 2663,n,ConfBridge(1) exten => 2663,n,Hangup exten => 2663,n(userpin),Set(CONFBRIDGE(user,template)=default_user) exten => 2663,n,ConfBridge(1) exten => 2663,n,Hangup ;# // END Conf1
Backup and Restore with Issabel
Issabel ships with the most full-featured Backup and Restore options of any of the Asterisk distributions. Ask us how we know. Yes, we managed to wipe out the entire Dashboard menu system on one of our early builds. Restoring from an image took only a couple minutes. To get started, navigate to System -> Backup/Restore. You can create backups locally and then drag and drop them onto a remote FTP server if desired. There is enormous flexibility in choosing what to backup or restore. And there’s even an option to automatically generate periodic backups. You’ll find your backups in /var/www/backup should you ever need to copy them to a new server. Now would be a good time to create your first backup. 🙂
Sampling Other Incredible PBX Applications
As installed, Incredible PBX includes dozens of additional applications for Asterisk. Here’s how to sample some of them using a softphone connected to your Issabel PBX. A good place to start is Allison’s Demo IVR (dial D-E-M-O) using any phone connected to your PBX:
Nerd Vittles Demo IVR Options
1 – 411 -Call by Name (say "American Airlines")
2 – 2663 – MeetMe/ConfBridge Conference
3 – 4747 – Wolfram Alpha
4 – 53669 – Lenny (The Telemarketer’s Worst Nightmare)
5 – 951 – Today’s News Headlines
6 – 947 – Weather Forecast (enter a 5-digit ZIP code)
7 – 86329 – Today in History
8 – 501 – Speak to a Real Person
For ODBC demos, dial 222 and enter 12345 for the employee number for a sample database application. Or dial 223 for a sample ODBC dialer using AsteriDex. Enter 263 (first three letters of American Airlines) to place the call. Sample dialplan code is stored in /etc/asterisk/odbc.conf. Dial L-E-N-N-Y (53669) to call or forward telemarketer calls to Lenny. Dial T-I-M-E (8463) for Time of Day. Dial *88HHMM to set an Alarm for HH:MM where HH is the hour of the day in military time. Dial C-O-N-F (2663) for MeetMe conference. Conference credentials are in /root/passwords.FAQ. Voice Dialer (411) works with any database entry in AsteriDex. Access AsteriDex with a browser at https://Issabel-IP-Address/asteridex4. Telephone Reminders can be scheduled by phone (123) or via the web: https://Issabel-IP-Address/reminders. Sample code for the FLITE, GoogleTTS, and PicoTTS engines is in 951 (Yahoo News) context of /etc/asterisk/extensions_custom.conf. All of your FreePBX "old favorites" including blacklists, call transfers and forwarding, dictation, recordings and more are still available as well: PBX:PBX Config:Feature Codes.
Continue Reading: Configuring Extensions, Trunks & Routes.
Don’t Miss: Incredible PBX Application User’s Guide covering the 31 Incredible PBX apps.
Published: Friday, October 5, 2018 Updated: Friday, February 1, 2019
Support Issues. With any application as sophisticated as this one, you’re bound to have questions. Blog comments are a difficult place to address support issues although we welcome general comments about our articles and software. If you have particular support issues, we encourage you to get actively involved in the PBX in a Flash Forum. It’s the best Asterisk tech support site in the business, and it’s all free! Please have a look and post your support questions there. Unlike some forums, the PIAF Forum is extremely friendly and is supported by literally hundreds of Asterisk gurus and thousands of users just like you. You won’t have to wait long for an answer to your question.
Need help with Asterisk? Visit the VoIP-info Forum.
Special Thanks to Our Generous Sponsors
FULL DISCLOSURE: ClearlyIP, Skyetel, Vitelity, DigitalOcean, Vultr, VoIP.ms, 3CX, Sangoma, TelecomsXchange and VitalPBX have provided financial support to Nerd Vittles and our open source projects through advertising, referral revenue, and/or merchandise. As an Amazon Associate and Best Buy Affiliate, we also earn from qualifying purchases. We’ve chosen these providers not the other way around. Our decisions are based upon their corporate reputation and the quality of their offerings and pricing. Our recommendations regarding technology are reached without regard to financial compensation except in situations in which comparable products at comparable pricing are available from multiple sources. In this limited case, we support our sponsors because our sponsors support us.
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The lynchpin of Incredible PBX 2020 and beyond is ClearlyIP components which bring management of FreePBX modules and SIP phone integration to a level never before available with any other Asterisk distribution. And now you can configure and reconfigure your new Incredible PBX phones from the convenience of the Incredible PBX GUI.
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Special Thanks to Vitelity. Vitelity is now Voyant Communications and has halted new registrations for the time being. Our special thanks to Vitelity for their unwavering financial support over many years and to the many Nerd Vittles readers who continue to enjoy the benefits of their service offerings. We will keep everyone posted on further developments.
- In the unlikely event that Skyetel cannot provide a 10% reduction in your current origination rate and/or DID costs, Skyetel will give you an additional $50 credit to use with the Skyetel service. [↩]
Celebrating 2019: Return of the One-Minute Desktop PBX
If you’re new to the VoIP world and aren’t quite ready to dive into the Nerd Vittles cloud computing offerings, then we have a one minute setup solution today that doesn’t require you to buy anything ever. You can use almost any desktop computer you already own to bring up the VirtualBox® edition of Incredible PBX® in less than 60 seconds. If you’ve followed Nerd Vittles over the years, you already know that VirtualBox from Oracle® is one of our favorite platforms. Once VirtualBox is installed on your desktop computer, adding Incredible PBX is a snap. Download the new Incredible PBX vbox image from SourceForge, double-click on the downloaded image, check the initialize MAC address box, and boom. In less than a minute, your PBX is ready to use.
The really nice thing about playing along today is it won’t cost you a dime to try things out for yourself. And, if you really love it and we think you will, there’s no hidden fee or crippleware to hinder your continued use of Incredible PBX for as long as you like. Of course, the Incredible PBX feature set is included as well which brings you nearly three dozen applications for Asterisk® that will revolutionize your communications platform. Just add your credentials and speech-to-text, voice recognition, and a Siri-like telephony interface are as close as your nearest SIP phone. If you later decide you’d like to migrate your server to an inexpensive cloud-based platform, Incredible Backup and Restore make it a 15-minute turnkey task.
Installing Oracle VM VirtualBox
Oracle’s virtual machine platform inherited from Sun is amazing. It’s not only free, but it’s pure GPL2 code. VirtualBox gives you a virtual machine platform that runs on top of any desktop operating system. In terms of limitations, we haven’t found any. We even tested this on an Atom-based Windows 7 machine with 2GB of RAM, and it worked without a hiccup. So step #1 today is to download one or more of the VirtualBox installers from VirtualBox.org or Oracle.com. Our recommendation is to put all of the 100MB installers on a 4GB thumb drive.1 Then you’ll have everything in one place whenever and wherever you happen to need it. Once you’ve downloaded the software, simply install it onto your favorite desktop machine. Accept all of the default settings, and you’ll be good to go. For more details, here’s a link to the Oracle VM VirtualBox User Manual.
Installing Incredible PBX 13 with VirtualBox
To begin, download the latest Incredible PBX vbox image (2.6 GB) onto your desktop. Incredible PBX 13-13.10 includes all of the very latest FreePBX® 13 modules.
Next, double-click on the Incredible PBX .ova image on your desktop. Be sure to check the box to initialize the MAC address of the image and then click Import. Once the import is finished, you’ll see a new Incredible PBX virtual machine in the VM List of the VirtualBox Manager Window. Let’s make a couple of one-time adjustments to the Incredible PBX configuration to account for possible differences in sound and network cards on different host machines.
(1) Click once on the Incredible PBX virtual machine in the VM List. Then (2) click the Settings button. In the Audio tab, check the Enable Audio option and choose your sound card. In the Network tab for Adapter 1, check the Enable Network Adapter option. From the Attached to pull-down menu, choose Bridged Adapter. Then select your network card from the Name list. Then click OK. That’s all the configuration that is necessary for Incredible PBX.
Running Incredible PBX in VirtualBox
Once you’ve imported and configured the Incredible PBX Virtual Machine, you’re ready to go. Highlight the Incredible PBX virtual machine in the VM List on the VirtualBox Manager Window and click the Start button. The standard Linux boot procedure will begin and, within a few seconds, you’ll get the familiar Linux login prompt. During the bootstrap procedure, you’ll see a couple of dialogue boxes pop up that explain the keystrokes to move back and forth between your host operating system desktop and your virtual machine. Remember, you still have full access to your desktop computer. Incredible PBX is merely running as a task in a VM window. Always gracefully halt Incredible PBX just as you would on any computer.
Here’s what you need to know. To work in the Incredible PBX virtual machine, just left-click your mouse while it is positioned inside the VM window. To return to your host operating system desktop, press the right Option key on Windows machines or the left Command key on any Mac. For other operating systems, read the dialogue boxes for instructions on moving around. To access the Linux CLI, login as root with the default password: password. Change your passwords immediately by typing: /root/update-passwords.
Setting the Date and Time with VirtualBox
On some platforms, VirtualBox has a nasty habit of mangling the date and time of your virtual machine. Typing date will tell you whether your VM is affected. If it’s a problem, manually set the date and time and then update the hardware clock. Here’s how assuming 01070709 is the month, day, and correct time of your server:
date 01070709 clock -w
Overview of the Initial Asterisk Setup Process
For those new to PBXs, here’s a two paragraph summary of how Voice over IP (VoIP) works. Phones connected to your PBX are registered with Extensions so that they can make and receive calls. When a PBX user picks up a phone and dials a number, an Outbound Route tells the PBX which Trunk to use to place the call based upon established dialing rules. Unless the dialed number is a local extension, a Trunk registered with some service provider accepts the call, and the PBX sends the call to that provider. The provider then routes the call to its destination where the recipient’s phone rings to announce the incoming call. When the recipient picks up the phone, the conversation begins.
Looking at things from the other end, when a caller somewhere in the world wishes to reach you, the caller picks up a telephone and dials a number known as a DID that is assigned to you by a provider with whom you have established service. When the provider receives the call to your DID, it routes the call to your PBX based upon destination information you established with the provider. Your PBX receives the call with information identifying the DID of the call as well as the CallerID name and number of the caller. An Inbound Route on your PBX then determines where to send the call based upon that DID and CallerID information. Typically, a call is routed to an Extension, a group of Extensions known as a Ring Group, or an IVR or AutoAttendant giving the caller choices on routing the call to the desired destination. Once the call is routed to an Extension, the PBX rings the phone registered to that Extension. When you pick up the phone, the conversation begins.
Configuring Asterisk to Support NAT-Based Routing
With a VoIP server, many PBXs and Extensions are housed behind a NAT-based router that is found in most homes and businesses. These routers assign private IP addresses that are not accessible from the Internet. This causes SIP routing headaches because there are actually two legs to every call, one on the private IP address of your server or extension and another on the public Internet with an entirely different IP address. Routers supposedly handle this handoff of the call using Network Address Translation (NAT) and SIP ALG. With Asterisk-based PBXs, we want the PBX itself to handle the NAT chores so it is critically important to do three things when setting up your PBX. First, turn off SIP ALG on every router used by your PBX and every extension connected to your PBX. Second, tell your PBX about your public and private IP address setup. Step #2 is done in the Incredible PBX GUI with a browser. Login as admin and choose Settings:Asterisk SIP Settings. In the NAT Settings section of the form, click Detect Network Settings. Make sure your public and private IP addresses are correctly listed. Then click Submit and reload your dialplan when prompted. Failure to perform BOTH of these steps typically results in calls with one-way audio, i.e. where either you or the called party can’t hear the other party in the conversation. The third rule to remember is to always configure SIP Extensions on your PBX with NAT Mode=YES. This is rarely harmful and failure to configure SIP extensions in this way typically causes one-way audio in calls as well. IAX extensions avoid NAT issues.
Configuring Extensions with Incredible PBX GUI
Extensions are created using the Incredible PBX GUI: Applications:Extensions. Many SIP phones expect extensions to communicate on UDP port 5060. If this is the case with your SIP phone or softphone, then always create Chan_SIP extensions which communicate on UDP 5060. If your SIP phone or softphone provide port flexibility, then you have a choice in the type of SIP extension to create: Chan_SIP or the more versatile PJSIP. Just remember to always configure SIP extensions with NAT Mode=YES in the Advanced tab. If your VoIP phones or softphones support IAX connectivity, you may wish to consider IAX extensions which avoid NAT problems.
When you create a new Extension, a new entry is automatically created in the PBX Internal Directory. If you wish to allow individual users to manage their extensions or use the WebRTC softphone, then you will also have to create a (very) secure password for User Control Panel (UCP) access. Choose Admin:User Management and click on the key icon of the desired extension to assign a password for UCP and WebRTC access.
Configuring SIP Phones with Incredible PBX GUI
SIP phones and softphones typically require three pieces of information: the IP address of your server, the extension number, and the extension password. If you’re using a PJSIP extension, you also will need to change the port to UDP 5061. If your server is behind a NAT-based router, SIP phones also behind the same router need to use the private LAN address rather than the public IP address. If the SIP phones are outside the router protecting the PBX, then use the public IP address and make certain that you also map ports 5060 and 5061 from your router to the private LAN address of your PBX. Beginning with Incredible PBX 13-13.10, you now can make free SIP URI calls worldwide from almost any SIP phone or softphone. Our SIP URI tutorial covers everything you need to know.
The PIAF Forum can provide you with helpful information in choosing high quality SIP phones. Yealink phones are highly recommended with minimal issues. Cisco phones are the most difficult to configure. Insofar as free softphones, we recommend the Zoiper 3 offerings for Windows, Mac, iOS, and Android. Zoiper 5 still is experiencing some growing pains. A key advantage of the Zoiper softphone is it supports IAX extensions which eliminate the NAT issues entirely. On the Mac platform, we also recommend the Telephone app which is available in the App Store. For SRTP communications, use Grandstream Wave.
Configuring Trunks with Incredible PBX GUI
Perhaps the most difficult component to configure in the PBX is the Trunk. Almost every provider has a different way of doing things. We’ve taken some of the torture out of the exercise by providing configuration settings for dozens of providers. All you need to do is edit the desired Trunk (Connectivity:Trunks), change the Disable Trunk entry to No, and insert your credentials in both the PEER Details and Registration string of the SIP Settings Outgoing and Incoming tabs.
UPDATE: Whether your desktop PBX has a static IP address on the Internet or not, you now can take advantage of a terrific Nerd Vittles Skyetel offer of $50 in free service using Skyetel’s just released support for dynamic IP addressing. Start by mapping UDP ports 5060 and 10000-20000 to your server from your router. The firewall settings and Skyetel trunk setups are preconfigured in this VirtualBox image. Once you get this far, you’re ready to install Skyetel’s new dynamic IP address updater. This is required since you never actually register a trunk with Skyetel. Here’s how. Log into your server as root and cd /usr/src
. Then follow this tutorial to put the pieces in place. While this is beta software at this juncture, we have tested it with excellent results. However, if you run into issues, please post your questions on the PIAF Forum. Now jump over to our Skyetel Tutorial to claim your $50 credit and to get your account set up and configured. Effective 10/1/2023, $25/month minimum spend required.
Of course, Incredible PBX comes preconfigured with setups for dozens of other providers that let you register a new trunk on the provider’s server. VoIP.ms (free iNUM), CircleNet, CallCentric (free DID and iNUM), LocalPhone (25¢/mo. iNUM), Future-Nine, AnveoDirect, and V1VoIP are excellent options.2 Most don’t cost you anything unless you make calls. Review our complete SIP tutorial here: Developing a Cost-Effective SIP Strategy.
Configuring Inbound Routes in Incredible PBX GUI
Inbound Routes, as the name implies, are used to direct incoming calls to a specific destination. That destination could be an extension, a ring group, an IVR or AutoAttendant, or even a conference or DISA extension to place outbound calls (hopefully with a very secure password). Inbound Routes can be identified by DID, CallerID number, or both. To create Inbound Routes, choose Connectivity:Inbound Routes and then click Add Inbound Route. Provide at least a Description for the route, a DID to be matched, and the Destination for the incoming calls that match. If you only want certain callers to be able to reach certain extensions, add a CallerID number to your matching criteria. You can add Call Recording and CallerID CNAM Lookups under the Other tab.
Configuring Outbound Routes in Incredible PBX GUI
Outbound Routes serve a couple of purposes. First, they assure that calls placed by users of your PBX are routed out through an appropriate trunk to reach their destination in the least costly manner. Second, they serve as a security mechanism by either blocking or restricting certain calls by requiring a PIN to complete the calls. For example, if you only permit 10-digit calls and route all of those calls out through a specific trunk with a $20 account balance, there is little risk of running up an exorbitant phone bill because of unauthorized calls unless you’ve deposited a lot of money in your account or activated automatic funds replenishment. This raises another important security tip. Never authorize recurring charges on credit cards registered with your VoIP providers and, if possible, place pricing limits on calls with your providers. If a bad guy were to break into your PBX, you don’t want to give the intruder a blank check to make unauthorized calls. And you certainly don’t want to join the $100,000 Phone Bill Club.
To create outbound routes in the Incredible PBX GUI, navigate to Connectivity:Outbound Routes and click Add Outbound Route. In the Route Settings tab, give the Outbound Route a name and choose one or more trunks to use for the outbound calls. In the Dial Patterns tab, specify the dial strings that must be matched to use this Outbound Route. NXXNXXXXXX would require only 10-digit numbers with the first and fourth digits being a number between 2 and 9. Note that Outbound Routes are searched from the top entry to the bottom until there is a match. Make certain that you order your routes correctly and then place test calls watching the Asterisk CLI to make sure the calls are routed as you intended.
Design Methodology for Outbound Routes
There are a million ways to design outbound calling schemes on PBXs with multiple trunks. One of the simplest ways is to use no dial prefix for the primary trunk and then use dialing prefixes such as *1 and *2 for the remaining trunks.
Another outbound calling scheme would be to assign specific DIDs to individual extensions on your PBX. Here you could use NXXNXXXXXX with the 1 Prepend as the Dial Pattern with every Outbound Route and change the Extension Number in the CallerID field of the Dial Pattern. With this setup, you’d need a separate Outbound Route for each group of extensions using a specific trunk on your PBX. Additional dial patterns can be added for each extension designated for a particular trunk. A lower priority Outbound Route then could be added without a CallerID entry to cover extensions that weren’t restricted or specified.
HINT: Keep in mind that Outbound Routes are processed by FreePBX in top-down order. The first route with a matching dial pattern is the trunk that is selected to place the outbound call. No other outbound routes are ever used even if the call fails or the trunk is unavailable. To avoid failed calls, consider adding additional trunks to the Trunk Sequence in every outbound route. In summary, if you have multiple routes with the exact same dial pattern, then the match nearest to the top of the Outbound Route list wins. You can rearrange the order of the outbound routes by dragging them into any sequence desired.
Configuring Incredible PBX for VirtualBox
In order to take advantage of all the Incredible PBX applications, you’ll need to obtain IBM text-to-speech (TTS) and speech-to-text (STT) credentials as well as a (free) Application ID for Wolfram Alpha.
NOV. 1 UPDATE: IBM moved the goal posts effective December 1, 2018:
This Nerd Vittles tutorial will walk you through getting your IBM account set up and obtaining both your TTS and STT credentials. Be sure to write down BOTH sets of credentials which you’ll need in a minute. For home and SOHO use, IBM access and services are FREE even though you must provide a credit card when signing up. The IBM signup process explains their pricing plans.
To use Wolfram Alpha, sign up for a free Wolfram Alpha API account. Just provide your email address and set up a password. It takes less than a minute. Log into your account and click on Get An App ID. Make up a name for your application and write down (and keep secret) your APP-ID code. That’s all there is to getting set up with Wolfram Alpha. If you want to explore costs for commercial use, there are links to let you get more information.
In addition to your Wolfram Alpha APPID, there are two sets of IBM credentials to plug into the Asterisk AGI scripts. Keep in mind that there are different usernames and passwords for the IBM Watson TTS and STT services. The TTS credentials will look like the following: $IBM_username and $IBM_password. The STT credentials look like this: $API_USERNAME and $API_PASSWORD. Don’t mix them up. 🙂
All of the scripts requiring credentials are located in /var/lib/asterisk/agi-bin so switch to that directory after logging into your server as root. Edit each of the following files and insert your TTS credentials in the variables already provided: nv-today2.php, ibmtts.php, and ibmtts2.php. Edit each of the following files and insert your STT credentials in the variables already provided: getquery.sh, getnumber.sh, and getnumber2.sh. Finally, edit 4747 and insert your Wolfram Alpha APPID.
Using Asteridex with Incredible PBX
AsteriDex is a web-based dialer and address book application for Asterisk and Incredible PBX. It lets you store and manage phone numbers of all your friends and business associates in an easy-to-use SQLite3 database. You simply call up the application with your favorite web browser: http://pbx-ip-address/asteridex4/. When you click on a contact that you wish to call, AsteriDex first calls you at extension 701, and then AsteriDex connects you to your contact through another outbound call made using your default outbound trunk that supports numbers in the 1NXXNXXXXXX format.
Taking Incredible PBX for a Test Drive
You can take Incredible PBX on a test drive by dialing D-E-M-O (3366) from any phone connected to your PBX.
With Allison’s Demo IVR, you can choose from the following options:
- 0. Chat with Operator — connects to extension 701
- 1. AsteriDex Voice Dialer – say "Delta Airlines" or "American Airlines" to connect
- 2. Conferencing – log in using 1234 as the conference PIN
- 3. Wolfram Alpha Almanac – say "What planes are flying overhead"
- 4. Lenny – The Telemarketer’s Worst Nightmare
- 5. Today’s News Headlines — courtesy of Yahoo! News
- 6. Weather by ZIP Code – enter any 5-digit ZIP code for today’s weather
- 7. Today in History — courtesy of OnThisDay.com
- 8. Chat with Nerd Uno — courtesy of SIP URI connection to 3CX iPhone Client
- 9. DISA Voice Dialer — say any 10-digit number to be connected
- *. Current Date and Time — courtesy of Incredible PBX
News Flash: Turn Incredible PBX into a Fault-Tolerant HA Platform for $1/Month
Continue Reading: Configuring Extensions, Trunks & Routes
Don’t Miss: Incredible PBX Application User’s Guide covering the 31 Whole Enchilada apps
Originally published: Monday, January 7, 2019 Updated: Sunday, January 20, 2019
Need help with Asterisk? Visit the VoIP-info Forum.
Special Thanks to Our Generous Sponsors
FULL DISCLOSURE: ClearlyIP, Skyetel, Vitelity, DigitalOcean, Vultr, VoIP.ms, 3CX, Sangoma, TelecomsXchange and VitalPBX have provided financial support to Nerd Vittles and our open source projects through advertising, referral revenue, and/or merchandise. As an Amazon Associate and Best Buy Affiliate, we also earn from qualifying purchases. We’ve chosen these providers not the other way around. Our decisions are based upon their corporate reputation and the quality of their offerings and pricing. Our recommendations regarding technology are reached without regard to financial compensation except in situations in which comparable products at comparable pricing are available from multiple sources. In this limited case, we support our sponsors because our sponsors support us.
BOGO Bonaza: Enjoy state-of-the-art VoIP service with a $10 credit and half-price SIP service on up to $500 of Skyetel trunking with free number porting when you fund your Skyetel account. No limits on number of simultaneous calls. Quadruple data center redundancy. $25 monthly minimum spend required. Tutorial and sign up details are here.
The lynchpin of Incredible PBX 2020 and beyond is ClearlyIP components which bring management of FreePBX modules and SIP phone integration to a level never before available with any other Asterisk distribution. And now you can configure and reconfigure your new Incredible PBX phones from the convenience of the Incredible PBX GUI.
VitalPBX is perhaps the fastest-growing PBX offering based upon Asterisk with an installed presence in more than 100 countries worldwide. VitalPBX has generously provided a customized White Label version of Incredible PBX tailored for use with all Incredible PBX and VitalPBX custom applications. Follow this link for a free test drive!
Special Thanks to Vitelity. Vitelity is now Voyant Communications and has halted new registrations for the time being. Our special thanks to Vitelity for their unwavering financial support over many years and to the many Nerd Vittles readers who continue to enjoy the benefits of their service offerings. We will keep everyone posted on further developments.
- Some of our purchase links refer users to Amazon when we find their prices are competitive for the recommended products. Nerd Vittles receives a small referral fee from Amazon to help cover the costs of our blog. We never recommend particular products solely to generate Amazon commissions. However, when pricing is comparable or availability is favorable, we support Amazon because Amazon supports us. [↩]
- Some of our links refer users to sites or service providers when we find their prices are competitive for the recommended products. Nerd Vittles receives a small referral fee from these providers to help cover the costs of our blog. We never recommend particular products solely to generate commissions. [↩]
R.I.P. GVSIP: A Final Farewell to Google Voice
It’s been a death by a thousand cuts, but today marks the end of the Google Voice era with Asterisk®. Since Google removed XMPP support and transitioned to their new GVSIP platform, many have held out hope that Google hadn’t moved to a purely commercial platform with their ObiHai deal. Yesterday, the head of the Google Voice project requested that all Asterisk GVSIP implementations be discontinued citing Google’s Terms of Service. We hinted this was coming back in July and have reproduced our tweet below. We have since removed all of our articles pertaining to GVSIP, and we would encourage all of our readers to honor Google’s wishes and move on. We’ve made it easy with a $50 gift certificate from Skyetel (expires March 31, 2019). It will buy you many months of free VoIP service.
You still have several options with your Google Voice trunks. First, you can forward all incoming calls to Google Voice to another phone or DID of your choosing. This costs you nothing other than a minute to set it up. Second, you can port out your Google Voice number to another provider. Skyetel will cover your porting expense at their end during your first 60 days of service. Google charges $3 to port out your number unless you originally ported it into Google in which case it is free. Here’s how. Although we’re not big fans, a third option is to purchase an OBi200 device and continue to use your Google Voice trunk with Asterisk. Our tutorial from last May will show you how. Effective 10/1/2023, $25/month minimum spend at Skyetel is required.
As we’ve mentioned often, the beauty of VoIP is not having to put all of your telephony eggs in a single basket. Google’s latest move reinforces how important it actually is to configure several VoIP trunks on your server. While Skyetel and Vitelity are both excellent primary trunks and rarely experience an outage, it’s still a good idea to have a backup. VoIP.ms (free iNUM), CircleNet, CallCentric ($1/mo. DID and iNUM), LocalPhone (25¢/mo. iNUM), Future-Nine, AnveoDirect, and V1VoIP are excellent options. Most don’t cost you anything unless you make calls. Review our complete SIP tutorial here: Developing a Cost-Effective SIP Strategy.
Dale Carnegie Award: ObiHai Man of the Year
Originally published: Friday, November 16, 2018
Need help with Asterisk? Join our new MeWe Support Site.
Special Thanks to Our Generous Sponsors
FULL DISCLOSURE: ClearlyIP, Skyetel, Vitelity, DigitalOcean, Vultr, VoIP.ms, 3CX, Sangoma, TelecomsXchange and VitalPBX have provided financial support to Nerd Vittles and our open source projects through advertising, referral revenue, and/or merchandise. As an Amazon Associate and Best Buy Affiliate, we also earn from qualifying purchases. We’ve chosen these providers not the other way around. Our decisions are based upon their corporate reputation and the quality of their offerings and pricing. Our recommendations regarding technology are reached without regard to financial compensation except in situations in which comparable products at comparable pricing are available from multiple sources. In this limited case, we support our sponsors because our sponsors support us.
BOGO Bonaza: Enjoy state-of-the-art VoIP service with a $10 credit and half-price SIP service on up to $500 of Skyetel trunking with free number porting when you fund your Skyetel account. No limits on number of simultaneous calls. Quadruple data center redundancy. $25 monthly minimum spend required. Tutorial and sign up details are here.
The lynchpin of Incredible PBX 2020 and beyond is ClearlyIP components which bring management of FreePBX modules and SIP phone integration to a level never before available with any other Asterisk distribution. And now you can configure and reconfigure your new Incredible PBX phones from the convenience of the Incredible PBX GUI.
VitalPBX is perhaps the fastest-growing PBX offering based upon Asterisk with an installed presence in more than 100 countries worldwide. VitalPBX has generously provided a customized White Label version of Incredible PBX tailored for use with all Incredible PBX and VitalPBX custom applications. Follow this link for a free test drive!
Special Thanks to Vitelity. Vitelity is now Voyant Communications and has halted new registrations for the time being. Our special thanks to Vitelity for their unwavering financial support over many years and to the many Nerd Vittles readers who continue to enjoy the benefits of their service offerings. We will keep everyone posted on further developments.
FusionPBX on Steroids: Text-to-Speech Apps Have Arrived
SECURITY ALERT: https://securityboulevard.com/2019/06/rce-using-caller-id-multiple-vulnerabilities-in-fusionpbx/
And you thought you needed an Asterisk® PBX for your users to enjoy FREE text-to-speech applications such as current News Headlines and Weather reports from the convenience of their telephone. Well, move over Asterisk. FusionPBX™ for FreeSWITCH™ now offers virtually identical functionality with all of the terrific advantages that FusionPBX provides: reliability, updates, performance, security and an unmatched UC platform with no rivals. To get started, make sure you have completed the steps in our FusionPBX introductory tutorial.
Intuitive support in FusionPBX for interactive TTS or STT applications is not (yet) available. So we’re doing the next best thing. Once or more a day, we will use cron jobs to retrieve the latest News Headlines and Weather reports for your local area. Then anyone using your PBX can pick up a phone and listen to the News Headlines by dialing 951 or U.S. weather forecasts by dialing 947, or worldwide weather forecasts from ApiXU by dialing 949.1 We’ll be using IBM’s awesome TTS engine to handle the text-to-speech chores. We think you will agree that IBM’s offering is the best in the business. And you can’t beat the price. After your first free month, you get a million characters of FREE text-to-speech synthesis every month forever! For ApiXU worldwide weather data, your first 2,500 queries are also FREE every month.
Here’s a sample from the 3CX implementation of these identical applications:
[soundcloud url="https://api.soundcloud.com/tracks/364353344″ params="auto_play=false&hide_related=false&show_comments=true&show_user=true&show_reposts=false&visual=true" width="80%" height="350″ iframe="true" /]
Getting Started with IBM Bluemix TTS Service
NOV. 1 UPDATE: IBM has moved the goal posts effective December 1, 2018:
You can start your free, 30-day trial of IBM Bluemix services without providing a credit card. Just sign up here. Once your account is activated, here’s how to obtain credentials for the TTS service to use with FusionPBX. Start by logging in to your IBM Bluemix account. Once you’re logged in, click on your account name (1) in the upper right corner of your web page to reveal the pull-down to select your Region, Organization, and Space. Follow the blue links at the bottom of the pull-down menu to create an Organization and Space for your TTS service.
Next, click the Menu icon which is displayed as three horizontal bars on the left side of the web page. Choose Watson. Click Create Watson Service and select Text to Speech from the applications listing. Watson will generate a new TTS service template and display it. Make certain that your Region, Organization, and Space are shown correctly. Then verify that the Standard Pricing Plan is selected. When everything is correct, click the Create button.
When your Text to Speech application displays, click Service Credentials and then click New Credential (+). When the Add New Credential dialog appears, leave the default settings as they are and click Add. Your Credentials Listing then will appear. Click View Credentials beside the new entry you just created. Write down your URL, username, and password. You’ll need these in Step #4 below to configure the IBM Bluemix TTS service. Logout of the IBM Cloud by clicking on the little face in the upper right corner of your browser window and choose Log Out. Confirm that you do, indeed, wish to log out.
Getting Started with ApiXU Weather
Finding free worldwide weather forecasts has been a difficult nut to crack. So we’re pleased to introduce ApiXU. Your first 5,000 API calls every month are free, but our Worldwide Weather application for FusionPBX actually makes two API calls to retrieve the latest weather conditions AND the weather forecast. What that means is you can make 2,500 free queries a month with the Nerd Vittles application. One or two a day should suffice. While the U.S. weather reports are retrieved by ZIP code, the ApiXU queries are retrieved by city. So long as you don’t choose small towns, the city names should be sufficiently unique to work well with the WorldWide Weather application. HINT: Nicosia in Cyprus (home of 3CX) works great! 😉
Before you can obtain worldwide weather reports, you’ll need to sign up for an account at ApiXU.com. Once you’re registered, log into your account and copy down your API Key. You’ll need it in a minute.
5 Steps to TTS Paradise with FusionPBX
Once you have your IBM TTS credentials in hand, there are only five simple steps to get everything set up for TTS application support on FusionPBX. When we’re finished, anyone on your PBX can pick up a phone and listen to the News Headlines by dialing 951, a U.S. Weather Forecast by dialing 947, or Worldwide Weather for most international cities by dialing 949.
- Download WAV file placeholders to FusionPBX
- Set up TTS Extensions in FusionPBX
- Install the Linux components to support TTS Applications
- Insert IBM and ApiXU Credentials, Email Address and Weather Locations
- Run the News Headlines and Weather Update Scripts
1. Downloading WAV File Placeholders
Login to your FusionPBX server as root using SSH or Putty. Change to /var/lib/freeswitch/recordings directory. List its contents to decipher the names of any subdirectories that have been created for your various FusionPBX domains. Change to each subdirectory under /var/lib/freeswitch/recordings and issue the following commands to install the TTS placeholders:
wget http://incrediblepbx.com/freeswitch/placeholders.tar.gz tar zxvf placeholders.tar.gz rm -f placeholders.tar.gz
IMPORTANT: Once you’ve copied the placeholders into position, use a browser to open the FusionPBX Dashboard for each of your domains. Navigate to Apps then Recordings and play each of the three placeholder files that were uploaded: News-update, Weather-forecast, and Weather-zip. Otherwise, they won’t be available for use in the next step of the setup.
2. Setting Up TTS Apps in FusionPBX
Before you can implement the Nerd Vittles TTS Apps for News Headlines, Weather by ZIP Code, and Worldwide Weather, we first need to create the proper environment on the FusionPBX side to support the new applications. We’ll be using the FusionPBX Dialplan Manager for this purpose. We need to set up three extensions to handle the calls: one for the News Headlines and one for each of the Weather applications.
Login to your FusionPBX Dashboard with a browser.
News Headlines: From the FusionPBX Dashboard, navigate to DialPlan, then Dialplan Manager, and click the Add (+) icon. Using your default Context, insert the following new entry into the Dialplan for News Headlines (951) by filling in the Name, Condition1, Action1, and Description fields as shown below. Leave the other defaults. Then click SAVE.
When the Dialplan listing reappears, find the NewsHeadlines entry in the list and click the pencil icon to Edit the entry. Add 951 in the Number field as shown below. Then click SAVE and BACK.
Now let’s add the Dialplan entries to support the two Weather applications.
Weather by ZIP Code: From the FusionPBX Dashboard, navigate to DialPlan, then Dialplan Manager, and click the Add (+) icon. Using your default Context, insert the following new entry into the Dialplan for Weather by ZIP Code (947) by filling in the Name, Condition1, Action1, and Description fields as shown below. Leave the other defaults. Then click SAVE.
When the Dialplan listing reappears, find the WeatherZIP entry in the list and click the pencil icon to Edit the entry. Add 947 in the Number field as shown below. Then click SAVE and BACK.
Worldwide Weather: From the FusionPBX Dashboard, navigate to DialPlan, then Dialplan Manager, and click the Add (+) icon. Using your default Context, insert the following new entry into the Dialplan for Worldwide Weather (949) by filling in the Name, Condition1, Action1, and Description fields as shown below. Leave the other defaults. Then click SAVE.
When the Dialplan listing reappears, find the WorldwideWeather entry in the list and click the pencil icon to Edit the entry. Add 949 in the Number field as shown below. Then click SAVE and BACK.
Try things out by dialing 947, 949, and 951 from any FusionPBX extension. Be sure these work before proceeding!
3. Installing Linux Components for TTS
First, we need to get the missing pieces in place to support TTS applications using IBM Bluemix TTS and the Nerd Vittles scripts. We want to add PHP support from the Linux CLI only so there will be no security issues. And we want to add support for SQLite 3 so we can look up latitude and longitude data for U.S. zip codes. Just issue the following commands to get everything set up:
apt-get update apt-get -y install php-fpm php-curl php-cli php-pear php-db php-gd sqlite3 libsqlite3-dev apt-get -y install sox lame libsox-fmt-mp3 sed -i 's|;cgi.fix_pathinfo=1|cgi.fix_pathinfo=0|' /etc/php/7.1/fpm/php.ini systemctl restart php7.1-fpm
Next, we need to put the Nerd Vittles scripts and ZIP code database for SQLite 3 in place:
cd / wget http://incrediblepbx.com/freeswitch/fusionpbx-tts-linux.tar.gz tar zxvf fusionpbx-tts-linux.tar.gz rm -f fusionpbx-tts-linux.tar.gz
Finally, we need to add cron jobs to run the three update scripts at least once a day. You can run them more often depending upon your needs. We have these configured to run at 6:15 am and 6:20 am every day. Adjust to meet your own requirements. On a busy PBX, you probably don’t want to run them during the workday.
echo "15 6 * * * root /root/nv-weather-update.sh >/dev/null 2>&1" >> /etc/crontab echo "20 6 * * * root /root/nv-news-update.sh >/dev/null 2>&1" >> /etc/crontab echo "25 6 * * * root /root/nv-wwweather-update.sh >/dev/null 2>&1" >> /etc/crontab
4. Adding TTS Credentials to FusionPBX
Now we need to add your IBM TTS and ApiXU credentials, email address, a local ZIP code for Weather by ZIP code reports, and a city for Worldwide Weather reports. Edit the credentials file and save it with your information:
cd /root nano -w ibm-credentials.php
5. Running the News & Weather Update Scripts
Finally, we need to run the News Headlines and two Weather update scripts once to put current data in place for FusionPBX callers. After the initial setup, the cron jobs will update the News Headlines and Weather reports every day moving forward. Press ENTER as each of the scripts finishes to get back to a command prompt.
cd /root ./nv-news-update.sh ./nv-weather-update.sh ./nv-wwweather-update.sh
Taking the News & Weather Apps for a Spin
Now you’re ready to try things out. From any phone connected to your PBX, dial 951 for current News Headlines. Then dial 947 for a local Weather Report matching your zip code. Finally, dial 949 to retrieve a worldwide weather forecast for most international cities.
If you don’t yet have a FusionPBX server set up but would like to sample the voice quality of the TTS applications running on our FusionPBX server in New York, here are several ways to try them out using an IVR we set up using an IBM voice prompt from last week’s tutorial. Airport codes reflect (PROVIDER LOCATION-SERVER LOCATION-DID LOCATION).
- Skyetel DID: 843-970-9997 (SEA-BUF-CHS)
- Vitelity DID: 646-666-5997 (DEN-BUF-NYC)
- VoIPms DID: 843-606-0444 (ATL-BUF-CHS)
- Free iNUM Call: 883510009901997 (ATL-BUF-ATL)
- Free SIP Call: 883510009901997@sip.inum.net (ATL-BUF-ATL)
Originally published: Monday, September 24, 2018
Support Issues. With any application as sophisticated as this one, you’re bound to have questions. Blog comments are a terrible place to handle support issues although we welcome general comments about our articles and software. If you have particular support issues, we encourage you to get actively involved in the PBX in a Flash Forums. It’s the best Asterisk tech support site in the business, and it’s all free! Please have a look and post your support questions there. Unlike some forums, ours is extremely friendly and is supported by literally hundreds of gurus and thousands of users just like you. You won’t have to wait long for an answer to your question.
Need help with Asterisk? Visit the PBX in a Flash Forum.
Special Thanks to Our Generous Sponsors
FULL DISCLOSURE: ClearlyIP, Skyetel, Vitelity, DigitalOcean, Vultr, VoIP.ms, 3CX, Sangoma, TelecomsXchange and VitalPBX have provided financial support to Nerd Vittles and our open source projects through advertising, referral revenue, and/or merchandise. As an Amazon Associate and Best Buy Affiliate, we also earn from qualifying purchases. We’ve chosen these providers not the other way around. Our decisions are based upon their corporate reputation and the quality of their offerings and pricing. Our recommendations regarding technology are reached without regard to financial compensation except in situations in which comparable products at comparable pricing are available from multiple sources. In this limited case, we support our sponsors because our sponsors support us.
BOGO Bonaza: Enjoy state-of-the-art VoIP service with a $10 credit and half-price SIP service on up to $500 of Skyetel trunking with free number porting when you fund your Skyetel account. No limits on number of simultaneous calls. Quadruple data center redundancy. $25 monthly minimum spend required. Tutorial and sign up details are here.
The lynchpin of Incredible PBX 2020 and beyond is ClearlyIP components which bring management of FreePBX modules and SIP phone integration to a level never before available with any other Asterisk distribution. And now you can configure and reconfigure your new Incredible PBX phones from the convenience of the Incredible PBX GUI.
VitalPBX is perhaps the fastest-growing PBX offering based upon Asterisk with an installed presence in more than 100 countries worldwide. VitalPBX has generously provided a customized White Label version of Incredible PBX tailored for use with all Incredible PBX and VitalPBX custom applications. Follow this link for a free test drive!
Special Thanks to Vitelity. Vitelity is now Voyant Communications and has halted new registrations for the time being. Our special thanks to Vitelity for their unwavering financial support over many years and to the many Nerd Vittles readers who continue to enjoy the benefits of their service offerings. We will keep everyone posted on further developments.
Some Recent Nerd Vittles Articles of Interest…
- The included applications are licensed pursuant to GPL2 with the exception of nv-worldwide-weather.php which is licensed pursuant to The MIT License. Terms and conditions of both licenses are included in /root/COPYING. [↩]