Tag Archives: IncrediblePBX

In January, we began our new series on Cloud Computing by documenting how to build an awesome LAMP server in the Cloud using Linux. Today we’re again going to show you how to use the same Cloud platform and take advantage of the $10.50 coupon code TAKE70 to build an Incredible PBX in the Cloud FOR LIFE. When you’re finished, you’ll have a state-of-the-art Incredible PBX 13 server with hundreds of PBX features including free calling to the U.S. and Canada using any (free) Google Voice account. Keep in mind this isn’t $10.50 a month for your cloud server. It’s $10.50, period! The whole project takes less than an hour. Before we begin, let’s revisit our cautionary note for those that missed it in the previous article. It’s important.

There’s lots to hate at Cloud At Cost, a Canadian provider that offers virtual machines in the cloud for a one-time fee with no recurring charges. For $35 $10.50, you get a virtual machine with 512MB of RAM, 10GB of storage, and a gigabit Internet connection FOR LIFE. We haven’t seen a week go by when Cloud at Cost didn’t offer some sort of discount. Today it’s 70% which brings the total cost down to $10.50. That’s less than a burger at Five Guys. That’s the good news. But, if security, 99.999% reliability, performance, and excellent customer support are your must-haves, then look elsewhere. So why would anyone in their right mind sign up for a cloud solution that didn’t offer those four things? Did we mention it’s $10.50 for a lifetime cloud server?

If you take our recommendation and plunk down your $10.50, you’ll need to go into this with the right attitude. It’s not going to be flawless perfection computing. It’s a sandbox on which to experiment with [VoIP] and Cloud Computing. Will your virtual machine disintegrate at some juncture? Probably. Our experience is that the first couple days are critical. If you start seeing sluggish performance which degenerates to zero, don’t waste your time. Take good notes as you go along, delete the virtual machine, and rebuild a new one. It won’t cost you a dime, and it’ll save you hours of frustration. We suspect that bad folks get onto some of the servers and delight in bringing the machines to their knees. So the quicker you cut your losses, the better off you will be. Is CloudAtCost a good solution for production use? Absolutely Probably not so don’t try to fit a square peg in the round hole. It’s not gonna work, and you WILL be disappointed.

Today’s experiment will give you a platform on which to learn before you decide upon a more permanent deployment solution. And it will give you a terrific home for a backup server once you do move to a long-term solution so your $10.50 won’t be wasted.

The objective today is to show you how to build a rock-solid, secure VoIP server in the Cloud with all the bells and whistles you’d typically find on a PBX costing tens of thousands of dollars. Incredible PBX is pure GPL, open source code with one major difference. It’s FREE! And it’s supported by thousands of users on the PIAF Forum that started just like you.

Some of you are probably wondering why you would want a PBX at all. Hearing is believing as they say. Spend a couple minutes and call our CloudAtCost demo server. We preconfigured it using everything provided in today’s tutorial. It’ll let you play with some of the features that a PBX offers such a voice dialing from a directory, news and weather forecasts, and much more. And, in case you’re wondering, it’s been running 24/7 for two full months without a single hiccup. To try it for yourself, just dial:

Nerd Vittles Demo IVR Options
1 – Call by Name (say “Delta Airlines” or “American Airlines” to try it out)
2 – MeetMe Conference (password is 1234)
3 – Wolfram Alpha (say “What planes are flying overhead now?”)
4 – Lenny (The Telemarketer’s Worst Nightmare)
5 – Today’s News Headlines
6 – Weather Forecast (Just enter your ZIP Code!)
7 – Today in History
8 – Speak to a Real Person (or maybe just voicemail if we’re out)

For long time readers of Nerd Vittles, you already know that the component we continually stress is security. Without that, the rest really doesn’t matter. You’ll be building a platform for someone else to hijack and use for nefarious purposes. When we’re finished today, you’ll have a cloud-based VoIP server that is totally invisible to the rest of the world except a short list of VoIP providers that have been thoroughly vetted by Nerd Vittles staff. You can whitelist additional locations and phones to meet your individual needs without worrying about your server being compromised.

To get started, you’ve got to cough up your $10.50 at Cloud at Cost using coupon code TAKE70. Once you’ve signed up, CloudAtCost will send you credentials to log into the Cloud at Cost Management Portal. Change your portal password IMMEDIATELY after logging in. Just go to SETTINGS and follow your nose. HINT: DC2 is the preferred data center!

To create your virtual machine, click on the CLOUDPRO button and click Add New Server. If you’ve only purchased the $10.50 CloudPRO 1 platform, then you’ll need all of the available resources shown in the pick list. Leave CentOS 6.7 64bit selected as the OS Type and click Complete. Depending upon the type of special pricing that Cloud at Cost is offering when you sign up, the time to build your virtual machine can take anywhere from a minute to the better part of a day. Things have settled down since the 90% off week so new servers typically are ready in a few minutes. However, we’ve learned to build new virtual machines at night where possible. Then they’re usually available for use by the next morning. Luckily, this slow performance does not impact existing virtual machines that already are running in the CloudAtCost hosting facilities.

With a little luck, your virtual machine soon will appear in your Cloud at Cost Management Portal and look something like what’s shown above. The red arrow points to the i button you’ll need to click to decipher the password for your new virtual machine. You’ll need both your IP address and the password for the new virtual machine in order to log into the server which is now up and running with a barebones CentOS 6.7 operating system. Note the yellow caution flag. That’s telling you that Cloud at Cost will automatically shut down your server in a week to save (them) computing resources. You can change the setting to keep your server running 24/7. Click Modify, Change Run Mode, and select Normal – Leave Powered On. Click Continue and OK to save your new settings.

Finally, you’ll want to change the Host Name for your server to something more descriptive than c7…cloudpro.92… Click the Modify button again and click Rename Server to change it. IncrediblePBX13 has a nice ring to it, but to each his own.

In order to configure and manage your new CentOS 6.7 virtual machine, you’ll need to log into the new server using either SSH or, for Windows users, Putty. After installing Putty, run it and log in to the IP address of your VM with username root and the password you deciphered above. On a Mac, open a Terminal session and issue a command like this using the actual IP address of your new virtual machine:

ssh root@12.34.56.78

Before you do anything else, reset your Virtual Machine’s root password to something very secure: passwd

Next, let’s address a couple of CloudAtCost quirks that may cause problems down the road. CloudAtCost has a nasty habit of not cleaning up after itself with fresh installs. The net result is your root password may get reset every time you reboot even though you changed it.

sed -i '/exit 0/d' /etc/rc.local
killall plymouthd
echo killall plymouthd >> /etc/rc.local
rm -f /etc/rc3.d/S97*
echo "exit 0" >> /etc/rc.local

Now we’re ready to build your VoIP server platform. There aren’t many steps so just cut-and-paste the code into your SSH or Putty session and review the results to make sure nothing comes unglued. If something does, the beauty of virtual machines is you can delete them instantly within your management portal and just start over whenever you like. So here we go…

We’ll begin by permanently turning off SELINUX which causes more problems than it solves. The first command turns it off instantly. The second line assures that it’ll stay off whenever you reboot your virtual machine.

setenforce 0
sed -i s/SELINUX=enforcing/SELINUX=disabled/g /etc/selinux/config

Now let’s bring CentOS 6.7 up to current specs and add a few important applications:

yum -y update
yum -y install net-tools nano wget tar
reboot

Once your server reboots, we’re ready to kick off the Incredible PBX 13 install:

cd /root
wget http://incrediblepbx.com/incrediblepbx13-12.2-centos.tar.gz
tar zxvf incrediblepbx*
./IncrediblePBX*

When the install begins, read the license agreement and press ENTER to agree to the terms and get things rolling. Now would be a great time to go have breakfast or lunch. Come back in about an hour and your server should be ready to go.

Unlike some other PBX offerings that leave your server exposed to the Internet, Incredible PBX is different. Unless the IP address from which you are accessing the server has been whitelisted, nobody on the Internet can see your server. The only exception is the preferred providers list and those on the same local area network (which is nobody in the case of CloudAtCost). As part of the Incredible PBX install, the IP address of the computer you used to perform the install was whitelisted automatically. But there may be other computers from which you wish to allow access to the PBX in order to deploy telephones at remote sites. Some of these sites may have dynamic IP addresses that change from time to time. Or you may have traveling salesman that land in a new hotel almost every night with a new IP address. Fortunately, there are a number of free and paid Dynamic DNS providers. For sites with dynamic IP addresses, simply choose a fully-qualified domain name (FQDN) to identify each location where you need computer access or need to deploy a phone. Then run a dynamic DNS update utility periodically from a computer or router at that site. It reports back the current public IP address of the site and your DNS provider updates the IP address assigned to that FQDN whenever there are changes.

DNS update clients are available for Windows, Mac OS X, and many residential routers. They’re also available for Android devices. Then it’s just a matter of plugging in the remote users’ FQDNs so Incredible PBX knows to give them server access via the whitelist. You implement this in seconds using the add-ip and add-fqdn utilities in the /root directory.

There are other ways to gain access as well using the PortKnocker utility or Travelin’ Man 4 from a telephone. Both of these are covered in the Incredible PBX 13 tutorial so we won’t repeat it here.

First, let’s check things out and make sure everything is working as it should. With your favorite web browser, visit the IP address of your new server. You should see the default Incredible PBX page, the Kennonsoft Menu. It’s divided into two parts, a Users tab (shown below) and an Admin tab with additional options that we’ll cover shortly.

Now we need to jump back to SSH or Putty and log back into your server as root. You’ll note that the Incredible PBX Automatic Update Utility is run each time you log in. This is how important security updates are pushed to your server so do it regularly. And, no, you don’t need to contribute to our open source projects unless you want to. You’ll still get the updates as they are released.

After the Automatic Update Utility runs, the login script will execute status which tells you everything you need to know about the health of your server. After the initial install, it will look something like this with your server’s IP address obviously. We’ll cover the RED items down the road a bit.

For now, we need to complete a few preliminary setup steps for Incredible PBX to make sure you can log into the various components which have been installed on your computer. There are several different credentials you will need. Most of these are configured using scripts in the /root folder of your server. First, you need your root password for the server itself, and you should have already set that up with a very secure password using passwd. These same credentials are used to login to WebMin.

Next you’ll need an admin password for the Incredible PBX GUI. This is the management utility and Asterisk® code generator which consists of FreePBX® GPL modules that are open source and free to use. The admin password is set by running admin-pw-change in the /root directory.

There are also a number of web-based applications such as Telephone Reminders, AsteriDex, phpMyAdmin, and VoiceMail & Recordings (User Control Panel). You obviously don’t want everyone with a telephone using all of these applications so they are protected using a couple different Apache web server credentials. First, you set up an admin password for the administrator-level applications using the htpasswd utility. Then you set up an end-user account and password for access to AsteriDex, Reminders, and the User Control Panel. With the User Control Panel, end users also will need a username and password for their particular phone extension and this is configured with the Incredible PBX GUI using Admin -> User Management -> Add New User. If this sounds convoluted, it’s really not. Apache credentials can be entered once in an administrator’s or end user’s browser and they’re stored permanently.

Here is a checklist of the preliminary steps to complete before using your server:

Make your root password very secure: passwd
Create admin password for Incredible PBX GUI access: /root/admin-pw-change
Create admin password for web apps: htpasswd /etc/pbx/wwwpasswd admin
Create joeuser password for web apps: htpasswd /etc/pbx/wwwpasswd joeuser
Set up UCP accounts for Voicemail & Recordings access using Incredible PBX GUI
Make a copy of your Knock codes: cat /root/knock.FAQ
Decipher IP address and other info about your server: status
Set your correct time zone: /root/timezone-setup

Incredible PBX also includes an optional (and free) faxing component that lets you send and receive faxes that are delivered to your email address. To activate Incredible Fax, run the following script and plug in your email address for delivery of incoming faxes: /root/incrediblefax11.sh. After entering your email address, you’ll be prompted for all sorts of additional information. Unless you have unusual requirements, pressing the ENTER key at every prompt is the appropriate response. You’ll need to reboot your server again when the fax installation is complete. Once you log back into your server as root, the bottom line of the status display should now be green UP entries.

About 99% of your time managing your server will be spent in the Incredible PBX GUI. To access it, fire up your browser and point to the IP address of your server. At the Kennonsoft menu, click on the Users tab which will change to Admin and bring up the Admin menu shown here:

From the Administrator menu in the Kennonsoft GUI, click on Incredible PBX Administration. This will bring up the following menu:

Click on the first icon to access the Incredible PBX GUI. You’ll be prompted for your credentials. For the username, enter admin. For the password, enter the password you set up using admin-pw-change above. You should then be greeted by the main status display in the Incredible GUI:

If you’re new to Asterisk and FreePBX, here’s the one paragraph primer on what needs to happen before you can make free calls with Google Voice. You’ll obviously need a free Google Voice account. This gets you a phone number for people to call you and a vehicle to place calls to plain old telephones throughout the U.S. and Canada at no cost. You’ll also need a softphone or SIP phone (NOT a regular POTS telephone) to actually place and receive calls. YATE makes a free softphone for PCs, Macs, and Linux machines so download your favorite and install it on your desktop. Phones connect to extensions to work with Incredible PBX. Extensions talk to trunks (like Google Voice) to make and receive calls. We use outbound routes to direct outgoing calls from extensions to trunks, and we use inbound routes to route incoming calls from trunks to extensions to make your phones ring. In a nutshell, that’s how a PBX works. There are lots of bells and whistles that you can explore down the road.

As configured after installation, you have everything you’ll need except a Google Voice trunk, and we’ll cover that next. Then we’ll add a softphone with your extension 701 credentials, and you’ll be ready to make and receive calls. Before we move on, let’s decipher your extension 701 password so that you’ll have it for later. Choose Applications -> Extensions -> 701 and scroll down the screen to the Secret field and write down your password. You can also change it if you like and click Submit and then the Red button to update your settings. While you’re here, write down your extension 701 Voicemail Password.

That leaves one RED entry on your status display, GV OAUTH. Whether to use plain text passwords or OAUTH 2 credentials with Google Voice accounts presently is a matter of choice although Google regularly threatens to discontinue access to Google Voice without OAUTH authentication. We suggest you play with Google Voice using plain text passwords just to get your feet wet because OAUTH implementation gets complicated. When you get ready to deploy a permanent Incredible PBX server, that would be the appropriate time to switch to OAUTH. This tutorial (beginning at step 1b) will guide you through the process.

If you want to use Google Voice, you’ll need a dedicated Google Voice account to support Incredible PBX. If you want to use the inbound fax capabilities of Incredible Fax, then you’ll need an additional Google Voice line that can be routed to the FAX custom destination using the GUI. The more obscure the username (with some embedded numbers), the better off you will be. This will keep folks from bombarding you with unsolicited Gtalk chat messages, and who knows what nefarious scheme will be discovered using Google messaging six months from now. So keep this account a secret!

We’ve tested this extensively using an existing Gmail account, and inbound calling is just not reliable. The reason seems to be that Google always chooses Gmail chat as the inbound call destination if there are multiple registrations from the same IP address. So, be reasonable. Do it our way! Set up a dedicated Gmail and Google Voice account, and use it exclusively with Incredible PBX. It’s free at least through 2013. Google Voice no longer is by invitation only so, if you’re in the U.S. or have a friend that is, head over to the Google Voice site and register.

You must choose a telephone number (aka DID) for your new account, or Google Voice calling will not work… in either direction. Google used to permit outbound Gtalk calls using a fake CallerID, but that obviously led to abuse so it’s over! You also have to tie your Google Voice account to at least one working phone number as part of the initial setup process. Your cellphone number will work just fine. Don’t skip this step either. Just enter the provided 2-digit confirmation code when you tell Google to place the test call to the phone number you entered. Once the number is registered, you can disable it if you’d like in Settings, Voice Setting, Phones. But…

IMPORTANT: Be sure to enable the Google Chat option as one of your phone destinations in Settings, Voice Setting, Phones. That’s the destination we need for The Incredible PBX to work its magic! Otherwise, all inbound and outbound calls will fail. If you don’t see this option, you may need to call up Gmail and enable Google Chat there first. Then go back to the Google Voice Settings.

While you’re still in Google Voice Settings, click on the Calls tab. Make sure your settings match these:

Click Save Changes once you adjust your settings. Under the Voicemail tab, plug in your email address so you get notified of new voicemails. Down the road, receipt of a Google Voice voicemail will be a big hint that something has come unglued on your PBX.

One final word of caution is in order regardless of your choice of providers: Do NOT use special characters in any provider passwords, or nothing will work!

Once you have your Google Voice account properly configured with Google, here is the proper sequence to get a Google Voice account working with Incredible PBX. First, using a browser, login to your Google Voice account. Second, make sure that Google Chat is activated in your Phone -> Settings. Third, in a separate browser tab, enable Less Secure Apps for your Google account. Fourth, in another separate browser tab, activate the Google Voice reset procedure. Fifth, in the Incredible PBX GUI, choose Connectivity -> Google Voice (Motif) and enter your Google Voice credentials:

Sixth, save your settings by clicking Submit and the Red Button to reload the GUI. Finally, using SSH or Putty, log into your server as root and restart Asterisk: amportal restart.

Now you’re ready to set up a telephone so that you can play with Incredible PBX. We recommend YateClient which is free. Download it from here. Run YateClient once you’ve installed it and enter the credentials for the 701 extension on Incredible PBX. You’ll need the IP address of your server plus your extension 701 password. Choose Settings -> Accounts and click the New button. Fill in the blanks using the IP address of your server, 701 for your account name, and your extension 701 password. Click OK.

Once you are registered to extension 701, close the Account window. Then click on YATE’s Telephony Tab and place some test calls to the numerous apps that are preconfigured on Incredible PBX. Dial a few of these to get started:


DEMO - Allison's IVR Demo
947 - Weather by ZIP Code
951 - Yahoo News
*61 - Time of Day
*68 - Wakeup Call
TODAY - Today in History


Now you’re ready to connect to the telephones in the rest of the world. If you live in the U.S., the easiest way (at least for now) is to use the free Google Voice account we set up above. Unlike traditional telephone service where you were 100% dependent upon MaBell, there is no such limitation with VoIP. The smarter long-term solution is to choose several SIP providers and set up redundant trunks for your incoming and outbound calls. The PIAF Forum includes dozens of recommendations to get you started. Here are a few of our favorites:

Originally published: Friday, January 29, 2016   Republished: Monday, March 14, 2016

Need help with Asterisk? Visit the PBX in a Flash Forum.

Special Thanks to Our Generous Sponsors

FULL DISCLOSURE: ClearlyIP, Skyetel, Vitelity, DigitalOcean, Vultr, VoIP.ms, 3CX, Sangoma, TelecomsXchange and VitalPBX have provided financial support to Nerd Vittles and our open source projects through advertising, referral revenue, and/or merchandise. As an Amazon Associate and Best Buy Affiliate, we also earn from qualifying purchases. We’ve chosen these providers not the other way around. Our decisions are based upon their corporate reputation and the quality of their offerings and pricing. Our recommendations regarding technology are reached without regard to financial compensation except in situations in which comparable products at comparable pricing are available from multiple sources. In this limited case, we support our sponsors because our sponsors support us.

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The lynchpin of Incredible PBX 2020 and beyond is ClearlyIP components which bring management of FreePBX modules and SIP phone integration to a level never before available with any other Asterisk distribution. And now you can configure and reconfigure your new Incredible PBX phones from the convenience of the Incredible PBX GUI.

VitalPBX is perhaps the fastest-growing PBX offering based upon Asterisk with an installed presence in more than 100 countries worldwide. VitalPBX has generously provided a customized White Label version of Incredible PBX tailored for use with all Incredible PBX and VitalPBX custom applications. Follow this link for a free test drive!
 

Special Thanks to Vitelity. Vitelity is now Voyant Communications and has halted new registrations for the time being. Our special thanks to Vitelity for their unwavering financial support over many years and to the many Nerd Vittles readers who continue to enjoy the benefits of their service offerings. We will keep everyone posted on further developments.
 

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