Every six months or so we like to gaze into our crystal ball for a quick look at the VoIP landscape. 2018 has been quite the transformative year with the acquisition of Digium® and Asterisk® by Sangoma®. Unfortunately, as we predicted, the Digium layoffs have already begun, and 2019 may only get worse. While we have no inside information, we wouldn’t be surprised to see Digium’s headquarters in Huntsville closed within six months in an effort to balance the books. Part of the problem may be attributable to the terms of the purchase itself. However, we sense there’s a more troubling development. And that is the reality that VoIP is becoming less and less appealing to home users and small businesses as more and more folks migrate purely to cell phones. Those with teenagers already know this transformation is underway. With services such as Google Fi starting at $20 for unlimited calling and texting, it’s difficult to justify VoIP services even at bargain basement prices. Making the cellular switch even more appealing are offers such as a $400 credit with the purchase of an LG G7 smartphone from Google or a free LG G7 with new Sprint service.

What you lose with a pure cellular platform are many of the features that have made PBXs popular in the VoIP space: call routing, text-to-speech and voice recognition applications, conferencing, SPAM call blocking, and much more. But 2018 also was the year that Google finally pulled the plug on free calling through your PBX. Instead, you now have to purchase and configure a $50 OBi200 to continue with Google Voice, and the integration is painful to put it charitably. The demise of Google Voice added one more nail to the free VoIP coffin. And, as many of you know, Vitelity, our long-time platinum sponsor, now has bowed out of the VoIP retail business due to a change in focus from Voyant, the company’s new owner. Finally, our bargain-basement cloud provider for experimentation, HiFormance, appears to have bitten the dust. Details here. Suggestions here. Reminder: "You get what you pay for."

It’s not all bad news for 2019. First, all of the Incredible PBX platforms are still alive and well. And they will remain open source GPL code. Second, we’ve found a terrific new VoIP provider, Skyetel, that will give you a $50 credit so you can kick the tires for a good long while. Third, if you’re looking for a robust Cloud platform, Digital Ocean still is offering a $100 signup credit for your first 60 days of service, and Incredible PBX runs swimmingly on their $5/month platform with CentOS. Spend another $1 a month, and you get automatic backups of your cloud-based server. It’s cheap insurance for something as important as your phone system.

If you’re like us, you may be getting a little nervous about the future of Asterisk. We’ve already provided a series of articles on FusionPBX for FreeSWITCH. Our original tutorial and the follow-on articles showing how to create voice prompts using IBM Watson and how to create and deploy TTS applications such as news and weather reports are worth a careful read. And, if you consider yourself a pioneer, then you owe it to yourself to try out the FreeSWITCH developers’ new cloud-based platform, SignalWire. Here’s the $55 Promo code that worked for us: ITEXPO2019. That should get you off to a great start. And check out the pricing: U.S. DIDs are $0.08 per month, U.S. Origination rate (incoming) is $0.00325 per minute, U.S. Termination rate (outgoing) is $0.0072 per minute, U.S. SMS Outbound is $0.0009 per message, and U.S. SMS Inbound messages are free. MMS also available. Once verified, you can spoof any CallerID name and number that you own! What’s not to like? Asterisk Trunk setup example available here.

CAUTIONARY NOTE: SignalWire should be considered EXPERIMENTAL SOFTWARE and is not yet suitable for production use.

That should be enough excitement to keep all of you entertained over the holidays. We’re planning a few days off to be with family and friends. Let us be the first to wish each of you a very Merry Christmas. We’re looking forward to an exciting 2019!

Originally published: Monday, December 17, 2018



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BOGO Bonaza: Enjoy state-of-the-art VoIP service with a half-price offer on up to $500 of Skyetel SIP trunking service with free number porting when you sign up for a Skyetel account. No restrictions on number of simultaneous calls and triple data center redundancy assures that you’ll never have a failed call. Tutorial and sign up details are available here.

Special Thanks to Vitelity. Vitelity is now Voyant Communications and has halted new registrations for the time being. Our special thanks to Vitelity for their unwavering financial support over many years and to the many Nerd Vittles readers who continue to enjoy the benefits of their service offerings. We will keep everyone posted on further developments.
 


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This article has 3 comments

  1. I have wonder what motivated you to write this. The PBX market has never been companies small enough to settle for replacing it with cell phones. Those clients have been a losing financial propositions for anyone that has targeted them. The VoIP market is on a growth curve that has no end in sight. Sangoma has everything banked on Asterisk’s success and knows better than anyone the next competitor is a fork away. My company has been in the Eco system since 2002 and frankly I disagree on almost every point in your article. It makes me wonder if perhaps your issues may be unique to your platform or company. Still plenty of fruit on the tree and a bright future ahead from my perspective. I feel bad if indeed people are losing jobs in Huntsville, but I’m sure Sangoma is growing and is trying to keep as many people as possible in the family.

    [WM: Always happy to post an opposing view. For the sake of the Asterisk community, here’s hoping your crystal ball is far better than ours.]

  2. As someone who works at Digium this is full of so many holes. Combined Digium and Sangoma are 400 people. We laid off a total of 22 people across the whole combined company mainly in operations and cery little in R&D. A 1 time layoff and done.sangoma was very clear they would need to do a small round of layoffs very early on and even talked about it in the press release about 4 million in cuts and most of it came from non staff cuts. I think you owe it to yourself and the community to see a quarter or two of results before you start making the type of claims you have made…

  3. What do you mean that Vitelity is bowing out of the VOIP retail business? I could not find any information about this. Thanks for your help and have a great holiday!

    [WM: More news soon.]